Splashtop Remote Support Reviews & Product Details

I find Splashtop Remote Support’s desktop interface intuitive, plain, simple, and easy to use. RDP connections are seamless and work very well compared with other solutions I’ve used. Asset tracking and updates are easy, and file transfers are efficient and handy for updates and software installations. I use CMD to run commands on computers in a non-disruptive way, and I use Splashtop Remote Support for vulnerability patch updates and manual software removals. Its endpoint agent works much better than Ninja One’s did, and connecting to devices remotely is quicker and easier. I also find the interface cleaner, and getting my account set up and installing the tools was very easy. Review collected by and hosted on G2.com.

I think the web portal could be better organized. It takes too many clicks to get to a computer to check for updates, though I may not be using it the best way possible. Sometimes the computer pop-up appears on the side, and everything gets cut off, so I have to scroll. I’d prefer clicking to open a full page. I’d also like a more potent wake-on-LAN feature. Review collected by and hosted on G2.com.

remote access, scripts and tasks, helps me be able to do my job whether on campus or at home or even in our computer lab Review collected by and hosted on G2.com.

updating the streamer itself seems to be wonky and unreliable. it errors saying its at login screen, or someone is logged in and it will update when they're not logged in. Review collected by and hosted on G2.com.

I find Splashtop Remote Support very user friendly. I like being able to group devices by device type and office type, and the groups help my team keep track of who looks after which devices. I can connect straight away to colleagues’ computers, including colleagues in other offices around the world, which makes things more efficient and saves me waiting around. It has never failed for me, and the initial setup was very easy. Review collected by and hosted on G2.com.

I would like there to be an easier feature to move device groups from the app Review collected by and hosted on G2.com.

It makes it easy to find devices in an organization, especially when they're categorized under different locations (airports, in my case). I also appreciate performance feature to quickly copy files from my hard drive to a connected computer. Review collected by and hosted on G2.com.

If an end device doesn't have Splashtop, the code seems like it can timeout. Review collected by and hosted on G2.com.

I love how easy it is to use. It also really helps that I don’t have to sign in every time I use it. Review collected by and hosted on G2.com.

There was a bit of a learning curve at first, but it didn’t take long to figure out how everything worked. Review collected by and hosted on G2.com.

The fact that you can save and easily apply admin credentials when connected to remote computers is a time save. Review collected by and hosted on G2.com.

Nothing so far. It meets all our needs when supporting our users across Canada and the US. The remote script execution is quite handy too. Review collected by and hosted on G2.com.

The program is simple and reliable, and it’s easy to add new devices to the directory. At a time when so many apps suffer from excessive patching and feature creep, Splashtop just does its job and does it consistently. Review collected by and hosted on G2.com.

Sometimes if I am changing between remote sessions quickly, Splashtop gets confused and needs to be restarted. Review collected by and hosted on G2.com.

It’s simple, and it just works—always. It’s also easy to install, configure, and use. Review collected by and hosted on G2.com.

The interface could be more beautiful. Since it’s mostly for IT professionals, it would be nice to be able to choose themes that reflect your preferences, and to give it a more futuristic look. That would be awesome. But in the end, the solution itself is totally great, and if the only thing that needs changing is the look, that just means the product is amazing. Review collected by and hosted on G2.com.

It’s quick and consistently works. We can connect to both Windows and Apple computers using a single tool, which makes everything much easier. Review collected by and hosted on G2.com.

It does always seem to need to update when you have something important to do. Review collected by and hosted on G2.com.

simple to use as user and easy to manage as administrator Review collected by and hosted on G2.com.

so far i havent have any time i got disappointment, yes we had some issues with splashtop here and there like all other software, good thing is that Splashtop support is good and always take care of issues in timely manner Review collected by and hosted on G2.com.