--- title: Splashtop Remote Support Reviews meta_title: 'Splashtop Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 274 reviews by the users' company size, role or industry to find out how Splashtop Remote Support works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 274 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Splashtop Remote Support Reviews **Vendor:** Splashtop Inc. **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 274 ## About Splashtop Remote Support Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support ## Splashtop Remote Support Pros & Cons **What users like:** - Users praise the **ease of use** of Splashtop Remote Support, appreciating its quick setup and seamless remote access. (56 reviews) - Users appreciate the **fast and reliable remote access** of Splashtop, enabling real-time troubleshooting with minimal lag. (47 reviews) - Users appreciate the **fast and reliable remote access** of Splashtop Remote Support, enhancing support efficiency and user guidance. (29 reviews) - Users appreciate the **simplicity and efficiency** of Splashtop Remote Support, making their daily support tasks easier. (25 reviews) - Users highlight the **reliability** of Splashtop Remote Support, enabling efficient and seamless remote assistance for clients. (24 reviews) - Users love the **simple remote connection** with Splashtop Remote Support, enhancing support efficiency across various sites. (23 reviews) - Setup Ease (23 reviews) - Easy Access (22 reviews) - Easy Setup (19 reviews) - Easy Installation (14 reviews) **What users dislike:** - Users often face **remote access issues** due to conflicts with obscure programs, affecting functionality and experience. (15 reviews) - Users wish for **missing features** in Splashtop, such as enhanced monitoring and better multi-monitor support options. (9 reviews) - Users face **access issues** with Splashtop, experiencing rare conflicts and occasional connection failures to remote PCs. (8 reviews) - Users often experience **connectivity issues** , sometimes requiring alternative solutions or onsite support to resolve them. (8 reviews) - Users experience **login issues** with Splashtop, facing problems like unresponsive connections and authorization emails. (7 reviews) - Users express frustration with **limited functionality** , particularly with account restrictions on remote computers. (6 reviews) - Complex Setup (5 reviews) - Expensive (5 reviews) - Installation Issues (5 reviews) - Multi-Monitor Support (5 reviews) ## Splashtop Remote Support Reviews ### 1. Best on market **Rating:** 5.0/5.0 stars **Reviewed by:** Curt G. | Police Constable, Law Enforcement, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Splashtop Remote Support?** When seeking out a Remote Desktop solution there wasn’t a tight 2nd place. From the initial trial it was clear the flexibility and ease of use was there. This is has been by far the best money I have spent on my consulting business. **What do you dislike about Splashtop Remote Support?** I’d like to have more unattended connections but I can pay for those when needed. **Recommendations to others considering Splashtop Remote Support:** The trial is a perfect demonstration of what you’ll get. I was leary as the price was less than most options but it’s been fantastic. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Using my tablet I can go from taking a call from a stressed client to be connect to them resolving the issue within seconds. The best part of Splashtop is it’s consistency. It works every single time. ### 2. Great Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Velma M. | Compliance and Training Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Splashtop Remote Support?** I use this for training remotely. I'm able to have my employees learn our systems and guide them through the process from anywhere. Also, the customer service team is amazing! **What do you dislike about Splashtop Remote Support?** There have been times that it has crashed Google Chrome. I'm working with the team to fix this issues. **Recommendations to others considering Splashtop Remote Support:** Very easy to use and wonderful customer service. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I'm now able to have a remote training center. I've been able to save my company thousands in travel costs. ### 3. Splashtop is great for company IT support. **Rating:** 5.0/5.0 stars **Reviewed by:** William W. | IT Manager, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Splashtop Remote Support?** I like being able to setup unattended access for remote user PCs for running updates, fixing low level file corruption and installing software packages after hours. It's great organizing PCs into groups and having a note field for each PC. It's very easy to direct a user to the Splashtop download for support issues where unattended access isn't required. **What do you dislike about Splashtop Remote Support?** Can't think of anything at this time. **Recommendations to others considering Splashtop Remote Support:** Very easy to use, great price and works very well. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Quick support for field foreman at job sites and for office staff members when they are working at home. Splashtop screen sharing allows for easy remote training for users. ### 4. 2 tech license + 10 seat SOS **Rating:** 5.0/5.0 stars **Reviewed by:** Jon H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2019 **What do you like best about Splashtop Remote Support?** The price is a great value compared to other services we've used, it is very easy for our customers to use the site to allow us to login, and I love unattended access and the screen capturing and recording features. **What do you dislike about Splashtop Remote Support?** It is more clicks to install unattended access than it was using RescueAssist, but since that is on our tech's side anyway, it is not a huge problem. **Recommendations to others considering Splashtop Remote Support:** I recommend Splashtop SOS. It has been great to be able to support customers even while I'm out of the office using my laptop or my phone in extreme cases. **What problems is Splashtop Remote Support solving and how is that benefiting you?** We are using Splashtop SOS to support Microsoft Access applications we have installed for various companies. Customers love us being able to access their screen, show us exactly what their issue is, and most of the time we are able to resolve it on the spot. This helps us retain more satisfied customers with less down time. It's a win-win and worth every penny. ### 5. Allows Me To Manage Multiple Sites **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Splashtop Remote Support?** I am a single IT person for a multi site 150 person company. Splashtop SOS allows me to support my users no where they (or I) happen to be. This saves a lot of downtime. **What do you dislike about Splashtop Remote Support?** I am not real happy about 2 factor authentication. However, I am never happy about 2 factor authentication no matter who is requiring it. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I am able to support my users and my network in general much more efficiently. There is no waiting for me to travel to a site to resolve issues. ### 6. Had LogMeIn, now I have Splashtop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2020 **What do you like best about Splashtop Remote Support?** Used LogMeIn for years - basic remote control is all I need. They continue to up-sell and secretly raise prices in huge jumps. Migrated to Splashtop and haven't looked back. Does everything I need to support my customers and at a fair price. **What do you dislike about Splashtop Remote Support?** Occasional screen jitter. Would like cell-based second factor authentication. **What problems is Splashtop Remote Support solving and how is that benefiting you?** SOS is somewhat more seamless than LogMeIn ad-hoc. Supporting a variety of business and private customers, and maintaining stand-alone/unattended PCs in business environments. ### 7. Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** John R. | Digital Life Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2019 **What do you like best about Splashtop Remote Support?** Splash is easy to setup and use for me and more importantly, my clients. It also has a good feature set for the money. **What do you dislike about Splashtop Remote Support?** I haven’t yet found anything I dislike about splashtop SOS **What problems is Splashtop Remote Support solving and how is that benefiting you?** The most important thing is easy setup on my clients end on the initial setup. I have many clients who are very technically challenged. I have used mnay remoet control system, and so far Splashtop is the best value for my money. ### 8. Fantastic product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2020 **What do you like best about Splashtop Remote Support?** I like the ease of install. The ease of use. I really like the way you can add others to your account and give them acces to just 1 or multiple machines. It is fantastic **What do you dislike about Splashtop Remote Support?** Not yet available for iPhones or android support **Recommendations to others considering Splashtop Remote Support:** Try it you will love it. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Easy to remote in and fix something instead of driving 30 minutes each way. Walkusers thru and show them while they look at the screen. ### 9. Great product for remote access & tech support **Rating:** 5.0/5.0 stars **Reviewed by:** Carl S. | Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Splashtop Remote Support?** Way easier to use than what we were using (very over-priced go to product). I like hos it allows me to have trusted computers to remotely access other PCs with a few clicks. And the remote assistance works like a charm. **What do you dislike about Splashtop Remote Support?** Haven't found a downside yet - aside from it won't remote print from XP machines, but they're becoming increasingly rare, so hardly an issue. **Recommendations to others considering Splashtop Remote Support:** Go for it. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Remote maintenance, malware cleanup, general tech help. It's already saved me hours of travel time - that normally would have been pretty much lost. ### 10. Great value, and so simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Simon B. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Splashtop Remote Support?** SOS is very easy to install on the remote computer, and we find that our Users like the simple one page that displays a 9 digit code. Simple and easy to use. At our side we can quickly login and provide support. SOS also has a great price point. **What do you dislike about Splashtop Remote Support?** Cant cut and paste the support code with spaces in it when a customer emails us the support code - its a silly thing but it would be great to cut and paste 111 222 333 and not have to flick between Apps to type it in. Also the Windows App sometimes crashes and you have to restart the Program a few times until it runs - then it runs fine. Also the resolution on Android Pie is very poor, and if the User flips the tablet into landscape mode it screws up the screen and we have to call them to rotate it back into portrait. **What problems is Splashtop Remote Support solving and how is that benefiting you?** We a saving a huge amount of time and money by support Android and windows devices visually. These tend to be issues that can't be solved ob=ver the telephone by training, but more technical issues that require us to be alongside the user - virtually. ### 11. Splashtop drowns the competition **Rating:** 5.0/5.0 stars **Reviewed by:** Georganne S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Splashtop Remote Support?** I just switched to Splashtop for remote support of my clients in multiple offices. I was a longtime LogMeIn user but was priced out of their product. The transition was seamless, and the usability of Splashtop is great. Their desktop app cuts out a login, which is helpful when you're in a hurry to respond to a request. **What do you dislike about Splashtop Remote Support?** While the desktop app cuts out a login, it also creates a barrier to responding from anywhere. I have to be on my main computer to use the program and remotely connect to one of my end users. This means I have had to take longer to respond to requests if I'm onsite with another customer or just out of the office. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I offer remote support to multiple office locations. I also let a few users access their desktops in the office remotely. Splashtop is easier than supporting a VPN connection for non-technical users. ### 12. A great alternative to the other players, pretty simple and good discount for not-for-profits **Rating:** 4.0/5.0 stars **Reviewed by:** Ralph T. | IT and Digital Transformation Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2019 **What do you like best about Splashtop Remote Support?** The price is reasonable as we are a not for profit organisations and all of the big players in the market are expensive and give little discount to those poor Charities needing a tool like this for a low cost. The tool is simple and works well, even for not-IT savvy users who need to work from home sometimes and remote into their workstation in the office. **What do you dislike about Splashtop Remote Support?** One part that is a little confusing is when you add a computer to the setup, that unless you know exactly what to do next, it doesn't appear in any list. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Easy remote support and use of equipment for remote users. ### 13. Built-in to Naverisk - works great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2019 **What do you like best about Splashtop Remote Support?** Splashtop is a VNC/RDP-type tool that is a lot smoother than either of those options, and allows the user to stay logged in while informing them of the remote connection. There are many options for interaction, and the display is super high-fidelity, unlike VNC! **What do you dislike about Splashtop Remote Support?** It does inform the user of the incoming connection, which uses the hostname of your device. This can alarm some users if you don't message them or call them beforehand. There doesn't appear to be a way to adjust this. **Recommendations to others considering Splashtop Remote Support:** Inform users beforehand that you will be connecting to their devices. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Remote access is one of our main concerns for our type of company. With Splashtop, we are able to effectively serve our users' needs and troubleshoot problems remotely without much issue! ### 14. Splashtop is great for Remote Support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Splashtop Remote Support?** Ease of use. Ability to add users as needed for them to remote into machines. **What do you dislike about Splashtop Remote Support?** It's not really a dislike but maybe a feature suggestion....the ability to lock the install to the PC so users can't uninstall without the right credentials. **What problems is Splashtop Remote Support solving and how is that benefiting you?** We were able to replace a more expensive product with Splashtop. And it even gives us more options than the service we replaced! ### 15. Welcome relief for a small business **Rating:** 5.0/5.0 stars **Reviewed by:** Dan N. | President / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2019 **What do you like best about Splashtop Remote Support?** Ease of use for the our clients. Drag and drop file transfer. One click access for resident agents. **What do you dislike about Splashtop Remote Support?** Ten resident agents isn't enough. I find I have a number of users that aren't particularly "computer literate." If they were then they wouldn't need us. It is handy to install the agent once and just click on their link whenever they call for help. It is far less frustration for them and less time spent for me. A "win-win" as they say. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Operating system issues,, some email issues. ### 16. Great alternative since Logemein committed business suicide **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan N. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2019 **What do you like best about Splashtop Remote Support?** I love that you can customise deployments, chat without having to open a full fledged remote desktop and mail and copy and paste files from my own desktop to the remote machine. Cost, far far cheaper than the alternatives. **What do you dislike about Splashtop Remote Support?** I dont dislike anything about splashtop really, I would love to see the chat window notification flash when minimised if someone has replied to me though. **Recommendations to others considering Splashtop Remote Support:** If you currently use Logmein or teamviewer, I would strongly advise you to speak to Splashtop, we got a decent price then a discount for mentioning I was a member on Spiceworks, worked out well! **What problems is Splashtop Remote Support solving and how is that benefiting you?** Usual unattended support is my real benefit from this software (any logmein before that). Chatting without taking up the users desktop is also a great feature. ### 17. Great remote access tool for IT admins/users **Rating:** 5.0/5.0 stars **Reviewed by:** John L. | Principal Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Splashtop Remote Support?** I use the plus version. It's feature rich and at a great price (compare to the competitors) It has a lot of features that's standard compare to others who would charge you additional for things like remote printing, drag and drop, multi-screen support. And its fast! I even got a call from their customer success team checking in to see how the transition was. So far its been great! Also the deployment tool is simple to use and easy to implement. **What do you dislike about Splashtop Remote Support?** So far nothing. It does everything I need and at a fraction of what I used to pay with the competitor. **Recommendations to others considering Splashtop Remote Support:** Get it! Its great. **What problems is Splashtop Remote Support solving and how is that benefiting you?** It allows me to put all my various clients in their own group and I can invite them to access their own systems. It also logs activities so I know who logged in from where and when. ### 18. Easy fast access with Splashtop **Rating:** 5.0/5.0 stars **Reviewed by:** Mark R. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Splashtop Remote Support?** Ease of use, fast access to client computers **What do you dislike about Splashtop Remote Support?** Not a dislike but wish remote reboot worked without reconnect **Recommendations to others considering Splashtop Remote Support:** I highly recommend Splashtop On-Demand Support (SOS) If you are looking for solid remote application to connect your users **What problems is Splashtop Remote Support solving and how is that benefiting you?** Splashtop remote services have saved me so much time connecting with outside users, it has paid for itself. Instead of clunky MS remote services that leave the customer confused, Splashtop shines with open transparency so the customer can follow as technician works. Communications are encrypted for security. File transfers were super fast. My customers love the ease of use of SOS application. So far I have been able to address all problems saving a trip to the customers site, saving all time and money. I am completely satisfied with Splashtop and would recommend to a friend or colleague ### 19. Splashtop Continues to add Value year after year **Rating:** 5.0/5.0 stars **Reviewed by:** Ben U. | Vice President, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2019 **What do you like best about Splashtop Remote Support?** The absolute best thing about Splashtop is that I can access my clients computers from any device and it's not an added charge. That is so important to my travel schedule. **What do you dislike about Splashtop Remote Support?** I still have this issue from time to time of when I want to enter info into a webform that the stuff you type starts off in its own area and it doesn't fill in until you hit enter. But when you hit enter sometimes the web form thinks that means you have finished entering in all the fields. **Recommendations to others considering Splashtop Remote Support:** While they do continue to add more bells and whistles they have also changed what new accounts get for their money and prices have gone up. It is still affordable and once you have a plan they won't force you to change the plan. I recently upgraded to a more expensive account and I have been very happy with all the improvements. Just wish they hadn't abandoned the linux version. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I have clients that are located literally thousands of miles away from where I live. I am able to keep them as clients because I can quickly solve their issues due to splashtop. I also started to use their premium product to help better monitor the clients' computers. ### 20. Good software and support **Rating:** 4.5/5.0 stars **Reviewed by:** Laganzie K. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2019 **What do you like best about Splashtop Remote Support?** I like best that you can create a team of users and assign computers to each users. **What do you dislike about Splashtop Remote Support?** Sometimes the screen can be a bit slow on the client computer but there are tools in place that can help with this. **What problems is Splashtop Remote Support solving and how is that benefiting you?** This allows me to log into computers for the clients I serve which is important to me. ### 21. Splashtop has saves my in travel cost be allowing us to support our employees remotely. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Splashtop Remote Support?** SOS is easy to use, just send out an email click the link and provide us the support number. **What do you dislike about Splashtop Remote Support?** So far i have no complaints. This product works as intended. **Recommendations to others considering Splashtop Remote Support:** Super easy to deploy. End users adopt the software really quickly. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Simple login issues and printing issues are resolved fairly quickly now. ### 22. Much better than LogMeIn **Rating:** 5.0/5.0 stars **Reviewed by:** Jason J. | Founder & Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Splashtop Remote Support?** The Splashtop app is so easy to use on a PC. It's very simple to connect and control a PC, and easy to connect to multiple monitors. We used LogMeIn for many years, and this is so much easier. I also like the "remote wake on lan" option. I use this for home and office use. **What do you dislike about Splashtop Remote Support?** I don't have any dislikes at this point. We have used it for a couple of months now, and it's very smooth and easy to use. **Recommendations to others considering Splashtop Remote Support:** It's easy and very user friendly. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I work from home most days and I can remote in and fix any issues on the PCs at the office. ### 23. Works great **Rating:** 5.0/5.0 stars **Reviewed by:** Pete O. | Senior Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Splashtop Remote Support?** I service CNC machines, and often need to log into a customer's PC to update machine software or create a new machine ID. This software just works perfectly! **What do you dislike about Splashtop Remote Support?** Getting the customer to the CORRECT site; they always try "www.sos......" **What problems is Splashtop Remote Support solving and how is that benefiting you?** Off site remote machine support. Saved a HUGE amount of time and eliminates a lot of travel... ### 24. Great product that does everything you need **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremiah M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Splashtop Remote Support?** The interface is really easy to use. It is also amazingly easy to setup for different types of user. I use the software to access client computers but can also give them access to their own computers. This is a great add-on as they don't have to purchase their own product. **What do you dislike about Splashtop Remote Support?** They have come out with some really great new features but my subscription has grandfathered pricing so if I go to the next level I will pay more and I like the current pricing and it does everything I really need it to do. **Recommendations to others considering Splashtop Remote Support:** I would recommend that you try it out and work with the different deployment methods and setups. That is the only real challenge that I found in the setup. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Clients need help with their accounting software and don't always describe what they are actually doing or trying to do so I can see what they are talking about and fix it for them. It has so many great benefits. ### 25. Splashtop Excellent Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike E. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2019 **What do you like best about Splashtop Remote Support?** Easy to use, simple install procedure - good layout of remote machines. Very fast to use and connect. **What do you dislike about Splashtop Remote Support?** Refresh is at the to of the page - a refresh at the bottom would be a good addition. **Recommendations to others considering Splashtop Remote Support:** Tried several systems and found Splashtop to be the best. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Remote access to our own and customer systems. ### 26. Glad I test drove BackupAssist **Rating:** 5.0/5.0 stars **Reviewed by:** Brendy N. | Group IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2019 **What do you like best about Splashtop Remote Support?** I love how it's a major competitor to Logmein but only cost a fifth of what Logmein wanted to charge me this year. **What do you dislike about Splashtop Remote Support?** I do not have any dislikes but it would be great if the never update includes chat notifications on the users minimised chat window. One thing logmein had (*spit) was a flashing app bar along the bottom which showed the user at the PC that a new chat message had been received. **Recommendations to others considering Splashtop Remote Support:** Try it, just try it then you can make up your mind. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I can manage everything from my phone, my tablet or my laptop. On the go or at my desk I get pretty much the same ease of use. ### 27. It just works pure and simple. **Rating:** 5.0/5.0 stars **Reviewed by:** Shon O. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2019 **What do you like best about Splashtop Remote Support?** Very easy to deploy. Copy the exe to the public documents folder and put a shortcut to it in the public desktop folder. Instant access to all users of the machine. **What do you dislike about Splashtop Remote Support?** I have yet to come across a negative for this software, huge upgrade from our previous vendor solution. **Recommendations to others considering Splashtop Remote Support:** Make the switch, the pricing is right on target for the features and ease of use. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Easy daily use for remote support. ### 28. Don;t wait, it IS worth having! **Rating:** 5.0/5.0 stars **Reviewed by:** Tony C. | Adjunct Instructor, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2019 **What do you like best about Splashtop Remote Support?** The application is secure and just works as advertised. It meets all of our needs. **What do you dislike about Splashtop Remote Support?** I do not have any issues with it at this time. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I use it to remote to clients that are 360 miles away. They love the fact, I a m Johnny on the spot! ### 29. Excellent software **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2019 **What do you like best about Splashtop Remote Support?** Able to remote access my customer's PC from any of my devices. Makes it easy to offer support wherever I am, whether I'm in the office on my laptop or out on the road using my iPad **What do you dislike about Splashtop Remote Support?** I've not found an issue with the software yet. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I am able to log in to my customer's PC, laptop or mobile device. Remote control of customer's PC/Laptop allows me to quickly resolve issues and show them what they should do. Remote viewing of mobile devices allows easy explanation of what they need to do. ### 30. Splashtop is my go On-Demand Support program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Splashtop Remote Support?** The pricing, ease of use and the fact you don't have to roll a truck. This program makes my job easier. **What do you dislike about Splashtop Remote Support?** Currently, it works well with my company. I have not had any major issues with the product. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Assisting clients with computer issues they may have. SOS is a great tool to add to your MSP toolkit ### 31. Excellent, easy to use remote access program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2019 **What do you like best about Splashtop Remote Support?** Splashtop is an excellent alternative to teamviewer for remote access. I can send my family & friends a link to download the SOS program with ease. In a few minutes, they give me the 9 digit code and I am immediately logged into their computer, making repairs. Very user friendly. **What do you dislike about Splashtop Remote Support?** I can't find anything to dislike about Splashtop. Couldn't be easier for remote & secure access to other's computers. **Recommendations to others considering Splashtop Remote Support:** Give it a try. Follow the on-line instructions. You will be impressed by how effective it is. **What problems is Splashtop Remote Support solving and how is that benefiting you?** As the resident Geek in the family, I am often asked to fix my relative's computer. Many live miles away. Splashtop makes it easy to do a quick fix and be their hero again. ### 32. Mobile phone support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2019 **What do you like best about Splashtop Remote Support?** Being able to assist remote workers in setting up emails on their phones and help set up desktops. **What do you dislike about Splashtop Remote Support?** Minor issue. Wish I could give support key to end user. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I can view what the end user sees on their phones and guide them through issues. ### 33. Best in Class **Rating:** 4.5/5.0 stars **Reviewed by:** Randy H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Splashtop Remote Support?** This is very user-friendly software. As such it's easy to forget that it is also really very serious business software. It has a terrific screen showing you all of the remote machines you have deployed and which ones are active so you can logon at any time. My clients have no problem installing it from the link I send them. To top it off its less money than its competitors. **What do you dislike about Splashtop Remote Support?** Did not have drag and drop file transfer, though I'm told they have remedied this. **Recommendations to others considering Splashtop Remote Support:** If you give it a try you will not look back. **What problems is Splashtop Remote Support solving and how is that benefiting you?** We support our manufacturing software installed in about 50 clients around the world. Slashdot has simply made our support efforts easier since we switched. ### 34. Quick in... get the job done... Quick out... go home **Rating:** 5.0/5.0 stars **Reviewed by:** Steven A. | CEO, CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Splashtop Remote Support?** Includes file transfer at no extra cost. I will be able to shut down my ftp server. **What do you dislike about Splashtop Remote Support?** I was with LogMeIn for 16 years.... all the buttons and knobs and switches are similar enough to be immediately intuitive to operate. **Recommendations to others considering Splashtop Remote Support:** Take a trial... see for yourself. **What problems is Splashtop Remote Support solving and how is that benefiting you?** It is an efficient tool to serve as a quick in and out in resolving IT issues and get the office back to work. ### 35. Solid Value **Rating:** 5.0/5.0 stars **Reviewed by:** MONTY G. | HMFIC, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2019 **What do you like best about Splashtop Remote Support?** Great deal for the price, easy rollout, very stable. **What do you dislike about Splashtop Remote Support?** In the approximately 2 months I have been on the platform, I have yet to find any real problems of note. I am very happy with the product and the service. **Recommendations to others considering Splashtop Remote Support:** Great product and price. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I maintain approximately 250 workstations and servers. LOGMEIN costs have gone exponential in recent years without adding ANY value. Splashtop is actually easier to use and more stable. Love it. ### 36. Simply works as it says on the tin **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Splashtop Remote Support?** Ease of deployment to all PC's and multi screen support on the remote end **What do you dislike about Splashtop Remote Support?** Nothing really. The file transfer facility has improved over time and could really do with a drag/drop facility but that isn't a deal breaker. **Recommendations to others considering Splashtop Remote Support:** If you want a cheaper alternative to Teamviewer then look at Splashtop **What problems is Splashtop Remote Support solving and how is that benefiting you?** Used to remote into all pc's in local network from on site or remotely. ### 37. Love it, simple setup and cost per user in amazing compared to the other products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2019 **What do you like best about Splashtop Remote Support?** Very quick startup, customers are amazed how quick the log on is to their computers **What do you dislike about Splashtop Remote Support?** Clunky to install the optional Bit Defender product, have to keep pushing it over and over and nearly impossible to push remotely. Prefer to have a download and install on local machine vs push from portal **Recommendations to others considering Splashtop Remote Support:** Best Quality product for the $$ **What problems is Splashtop Remote Support solving and how is that benefiting you?** Remotely solve issues I would have to travel onsite for, saves costs to the customer and fix issues much more quickly ### 38. Made in America **Rating:** 5.0/5.0 stars **Reviewed by:** Gus S. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Splashtop Remote Support?** They always answer their phones and the Customer Service team is all in America. Oh and they have an A+ rating at BBB and are BBB Accredited which means they are operating legitimately and legally. **What do you dislike about Splashtop Remote Support?** I have to write something 40 characters long but there is nothing I dislike about it **Recommendations to others considering Splashtop Remote Support:** Get it, you will like it **What problems is Splashtop Remote Support solving and how is that benefiting you?** Splashtop helps me with training for my staff spread out all over the country one on one AND with group meetings. ### 39. Splashtop -- what a refreshing surprise! Works great, easy, awesome support! **Rating:** 5.0/5.0 stars **Reviewed by:** William R. | Publisher, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Splashtop Remote Support?** There were a couple options for me, and the sales group helped me decide easily. Also, GoToMyPC or LogMeIn was an option, but Splashtop was less expensive and way friendlier! **What do you dislike about Splashtop Remote Support?** Cmon, now. Makin' me do 40 characters when there's NOTHING I don't like. OK, you got 40 characters. But there ain't nothing I don't like! Maybe I don't like that Splashtop doesn't come with free steak dinners every Friday night. How bout that? **What problems is Splashtop Remote Support solving and how is that benefiting you?** I'm using this to log into family and company computers to help folks who aren't computer savvy, including my father, who is 99, doing great, and works on his computer all the time. It's great to help him remotely at the drop of a hat. ### 40. Smart-Simple-User and Tech Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about Splashtop Remote Support?** I like the design of the tech console and the granularity of the product. Great for Tech and end users alike. **What do you dislike about Splashtop Remote Support?** Fairly tricky to understand the initial purchase but the team at a Splashtop explained things perfectly. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Remote support for a multi site cross country business with geographical challenges. ### 41. Splashtop for the win! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin G. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Splashtop Remote Support?** I have tried all the competitors but nothing compares to Splashtop for ease of use, features and speed to access all of our company's computers from anywhere in the world. It has become a daily tool that is indispensable! **What do you dislike about Splashtop Remote Support?** Honestly there is little to dislike about Splashtop. It just works. **What problems is Splashtop Remote Support solving and how is that benefiting you?** For a reasonable cost, we have a dashboard with secure access to all company computers from any mobile device - we use the iPhone, iPad and Mac/PC app daily with zero issues. ### 42. Splashtop versus LogMeIn **Rating:** 4.5/5.0 stars **Reviewed by:** Adam C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Splashtop Remote Support?** The overall experience, from connectivity to file transfer to the alerts and remote printing. **What do you dislike about Splashtop Remote Support?** How long it takes for devices to come back online after a power failure or network router reboot. In some cases, it takes up to an hour. This is one thing that LogMeIn still has over Splashtop. **Recommendations to others considering Splashtop Remote Support:** Pull the trigger and buy it. **What problems is Splashtop Remote Support solving and how is that benefiting you?** All my clients are long distance and I require 100% remote connectivity. ### 43. Great value for remote access **Rating:** 5.0/5.0 stars **Reviewed by:** Leonard J B. | BDC MGR, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Splashtop Remote Support?** Our plan includes more users at a much lower annual expense compared to our previous product. We utilized the trial period to test everything and SplashTop did not disappoint. Easy access and fast connection speed. **What do you dislike about Splashtop Remote Support?** Nothing so far. It works as advertised at the right price. **Recommendations to others considering Splashtop Remote Support:** Take advantage of the free trial period and try it. **What problems is Splashtop Remote Support solving and how is that benefiting you?** It allows our team members to access protected business software remotely and works great from mobile devices. This quickly solves issues before they become problems. ### 44. best remote software **Rating:** 5.0/5.0 stars **Reviewed by:** Ty G. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2019 **What do you like best about Splashtop Remote Support?** easy to use, fast, reliable and no commercials **What do you dislike about Splashtop Remote Support?** none that I've seen so far. Product is best I've used to service and help my clients with computer problems **Recommendations to others considering Splashtop Remote Support:** try it and you will keep it **What problems is Splashtop Remote Support solving and how is that benefiting you?** clients not understanding directions. fast and easy to remote connections ### 45. Excellent remote access software **Rating:** 5.0/5.0 stars **Reviewed by:** Don F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2019 **What do you like best about Splashtop Remote Support?** The speed of operation, and the speed of the remote session. **What do you dislike about Splashtop Remote Support?** Splashtop window holds focus even when mouse is moved outside the window. Doesn't follow the Windows convention for Win-Left and WIn-Right keys. **Recommendations to others considering Splashtop Remote Support:** Buy it! **What problems is Splashtop Remote Support solving and how is that benefiting you?** Ad-hoc support until we can get Splashtop Business installed permanently ### 46. Splashtop works as advertised **Rating:** 5.0/5.0 stars **Reviewed by:** Danny C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2018 **What do you like best about Splashtop Remote Support?** I develop control systems and use Splashtop to do remote control configurations and installs. It is almost as good as being there, is much cheaper than travelling, and allows me to spend more time on the install and less time getting to the site. And the price of the subscription is great. But the absolute best thing about it from my point of view is that the customer doesn't have to install a program that then sits there and uses resources. Also Teamviewer adds hooks into Outlook that I then have to disable. I just want remote control. I don't want my customer to then have to uninstall a program after we are done. **What do you dislike about Splashtop Remote Support?** I wish I could drag and drop in the file transfer section. But that is a minor thing. **Recommendations to others considering Splashtop Remote Support:** If you need remote control and file transfer that works and doesn't cost a fortune, Splashtop SOS is the way to go. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Being able to configure and install systems without being on-site is the main thing. For those jobs where I did go on site, it is nice to be able to make changes without having to go back. I'm saving money by not having to travel as much. In order to get through traffic when travelling to the DC area and maximize my time on-site, I generally pay at least $40 each way in tolls on the express lanes. There is also the wear and tear on my old body when travelling. With Splashtop, I can sit at home in my recliner and work. ### 47. Happy Customer Switching from LogMeIn **Rating:** 5.0/5.0 stars **Reviewed by:** Ed L. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2019 **What do you like best about Splashtop Remote Support?** Splashtop Remote Support gives me all the options I need plus. It's easy to use. Has SOS feature built-in for easy one time session. **What do you dislike about Splashtop Remote Support?** Nothing serious. Required authentication first time on new computer but understand desire for good security. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Remote support for customers with easy access to remote computers. Extra features like File Transfer which didn't have before. ### 48. Dump LogMeIn! Move to Splashtop! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Splashtop Remote Support?** Cost-effective for large installations. Less cumbersome than other RM tools. **What do you dislike about Splashtop Remote Support?** Nothing so far! Even the Streamer is an improvement. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Remote Workstation Management ### 49. works **Rating:** 4.0/5.0 stars **Reviewed by:** Miguel Angel G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2018 **What do you like best about Splashtop Remote Support?** I develop control systems and use Splashtop to do remote control configurations and installs. It is almost as good as being there, is much cheaper than travelling, and allows me to spend more time on the install and less time getting to the site. And the price of the subscription is great. But the absolute best thing about it from my point of view is that the customer doesn't have to install a program that then sits there and uses resources. Also Teamviewer adds hooks into Outlook that I then have to disable. I just want remote control. I don't want my customer to then have to uninstall a program after we are done **What do you dislike about Splashtop Remote Support?** Can be a little clunky at times and the interface will slow down to a crawl. Usually a disconnect and reconnect can fix this. **Recommendations to others considering Splashtop Remote Support:** How easy it is to gain access to a users machine by simply sending them a link. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Connecting to remote on demand support sessions as advertised. ### 50. The program works effeciently and effictively for my needs of multiple screens and printing at home **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. C. | Owner, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2019 **What do you like best about Splashtop Remote Support?** The ease of use is great & cost is in line. **What do you dislike about Splashtop Remote Support?** I haven't found anything yet to dislike. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I am able to work later into the evening and I am able to have a family life and still work. ## Splashtop Remote Support Discussions - [What is Splashtop SOS used for?](https://www.g2.com/discussions/what-is-splashtop-sos-used-for) - [View Splashtop Remote Support pricing details and edition comparison](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A35%3A46+-0500&secure%5Bsession_id%5D=26a57996-fdcd-4970-b19f-ef4dc6f05797&secure%5Btoken%5D=2fed0b96ef04d86828857004783552b00090491aca893452c9ba053df3832e31&format=llm_user) ## Splashtop Remote Support Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [HaloITSM](https://www.g2.com/products/haloitsm/reviews) - [Invgate Asset Management](https://www.g2.com/products/invgate-asset-management/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Ninite](https://www.g2.com/products/ninite/reviews) - [ServiceNow Cloud Management](https://www.g2.com/products/servicenow-cloud-management/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [Swif.ai](https://www.g2.com/products/swif-ai/reviews) - [VIPRE Endpoint Security Cloud](https://www.g2.com/products/vipre-endpoint-security-cloud/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Splashtop Remote Support Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Incident Management** - Ticket Prioritization - Ticket Notifications - Knowledge Base **Maintenance** - Remote Reboot - Remote Printing **Reporting** - Dashboards **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Access & Usability** - Mobile - Active Directory - Multi-Channel Access **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top Splashtop Remote Support Alternatives - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) - 4.3/5.0 (467 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,006 reviews) - [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) - 4.6/5.0 (197 reviews)