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Compare LogMeIn Resolve and Splashtop Remote Support 
At a Glance
Market Segments
Mid-Market (41.7% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Starting at $22.00 1 Concurrent technician seat
LogMeIn Resolve
Star Rating
(442)4.4 out of 5
Market Segments
Mid-Market (41.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSplashtop Remote Support
Star Rating
(236)4.8 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $22.00 1 Concurrent technician seat
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Splashtop Remote Support excels in user experience, with many praising its easy deployment and smooth remote connections. Users appreciate the ability to view multiple monitors and share files seamlessly, making it a favorite for teams needing reliable support.
- According to verified reviews, LogMeIn Resolve is recognized for its high-speed performance and robust security features. Users highlight its effectiveness in remote support and troubleshooting, noting that it connects quickly and resolves issues efficiently, which is crucial for maintaining productivity.
- Users say that Splashtop Remote Support offers a cost-effective solution, saving them significantly compared to other options like LogMeIn Rescue. The all-in-one application for remote access and support is particularly appealing for small businesses looking to streamline their operations.
- Reviewers mention that LogMeIn Resolve provides a user-friendly interface that simplifies remote desktop functionalities. However, some users have noted occasional connection issues, which can be a drawback for those relying on consistent performance.
- G2 reviewers highlight that Splashtop Remote Support has a smoother setup process, with users finding it straightforward to modify and manage user access. This ease of administration is a significant advantage for teams that need to adapt quickly to changing requirements.
- According to recent feedback, while LogMeIn Resolve is praised for its comprehensive features in remote monitoring and management, it faces challenges in market presence, as evidenced by the lack of recent reviews compared to Splashtop, which has garnered more user engagement and feedback in the last 90 days.
Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Splashtop Remote Support
Splashtop Remote Support
Starting at $22.00
1 Concurrent technician seat
An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management
Free Trial
LogMeIn Resolve
Free Trial is available
Splashtop Remote Support
Free Trial is available
Ratings
Meets Requirements
9.0
357
9.6
194
Ease of Use
9.0
358
9.5
194
Ease of Setup
8.9
190
9.5
165
Ease of Admin
8.9
177
9.4
151
Quality of Support
8.7
308
9.4
156
Has the product been a good partner in doing business?
8.7
166
9.6
145
Product Direction (% positive)
8.0
346
9.4
182
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.3
21
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.3
22
Not enough data
9.1
20
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
9.4
23
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
81
9.4
67
9.0
78
9.0
62
8.9
64
8.6
60
8.8
69
9.2
64
8.6
68
8.7
59
8.5
71
9.1
65
Maintenance
8.9
71
8.8
59
8.4
49
7.9
52
Communication
8.8
67
8.7
58
8.0
47
5.7
47
8.2
49
5.2
45
8.5
50
6.9
49
Security
8.7
52
8.6
56
8.4
52
8.5
56
Device Support
8.5
59
8.7
57
8.6
57
9.1
58
8.4
59
8.8
58
Performance
8.3
60
7.9
51
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
8
Feature Not Available
Incident Management
8.5
59
Feature Not Available
8.2
60
6.6
18
8.3
62
6.9
17
8.2
62
8.1
25
8.1
56
Feature Not Available
Reporting
8.3
73
8.0
20
8.2
72
Feature Not Available
8.4
58
Feature Not Available
Access & Usability
8.1
73
8.8
50
8.7
72
Feature Not Available
8.1
59
7.0
19
8.5
65
7.7
19
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
7.3
8
Not enough data
8.3
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
6.5
8
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.6
7
Not enough data
Operating System
9.3
7
Not enough data
8.7
5
Not enough data
8.3
7
Not enough data
Management
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
Security
8.6
6
Not enough data
9.3
7
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
79
Not enough data
8.1
71
Not enough data
8.3
76
Not enough data
8.3
75
Not enough data
8.1
71
Not enough data
8.4
76
Not enough data
8.5
81
Not enough data
Platform
8.6
72
Not enough data
8.2
68
Not enough data
8.4
72
Not enough data
8.6
83
Not enough data
Security
7.7
60
Not enough data
8.4
76
Not enough data
8.4
70
Not enough data
Categories
Categories
Shared Categories
LogMeIn Resolve and Splashtop Remote Support are categorized as Endpoint Management, Remote Support, Patch Management, and Service Desk
Unique Categories
LogMeIn Resolve is categorized as Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), and Remote Desktop
Splashtop Remote Support has no unique categories
Reviews
Reviewers' Company Size
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.6%
Computer & Network Security
3.4%
Other
52.6%
Information Technology and Services
24.1%
Computer Software
7.6%
Computer & Network Security
6.3%
Construction
4.0%
Accounting
3.6%
Other
54.5%
Discussions
Is GoToAssist legitimate?
3 Comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
Splashtop Remote Support has no discussions with answers
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