Splashtop Remote Support Reviews & Product Details

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support

Seller

Splashtop Inc.

Discussions

Splashtop Remote Support Community

Languages Supported

German, English, French, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Tim Del Chiaro (Marketing Professional and Technology Enthusiast - Director of Marketing, Splashtop Remote Computer Access and Remote Support Solutions)

Used by Better Business Bureau and 2 others

Beta

Pricing

Pricing provided by Splashtop Remote Support.

Splashtop Remote Support

Starting at $22.00

1 Concurrent technician seat

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Splashtop Remote Support Integrations

(16)

Verified by Splashtop Remote Support

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Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/2/2026

"Effortless Setup: Adding Computers and Connecting Clients Is Simple"

5/5

What do you like best about Splashtop Remote Support?

I like how simple it is to add new computers and how easy it is to get clients connected. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I haven’t run into any reason to dislike Splashtop so far. Review collected by and hosted on G2.com.

Branson L.

IT Administrator

Small-Business (50 or fewer emp.)

11/3/2026

"Prompt Support and Seamless Compatibility with Splashtop"

5/5

What do you like best about Splashtop Remote Support?

They are very prompt whenever I have reached out for any kind of support. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

There is very little I dislike about Splashtop. It is compatible with everything I use it for. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/3/2026

"Reliable, secure and fast to connect - meets our governance and security standards"

4.5/5

What do you like best about Splashtop Remote Support?

It's reliable. We can secure it from our own governance, risk management and security standards we have. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

It's not clear why macos remote boot fails. Device properties doesn't provide enough basic device properties and configurations details. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

11/4/2026

"Easy to Maintain and Deploy, with Features That Just Work"

4.5/5

What do you like best about Splashtop Remote Support?

The features work well and its easy to maintain and deploy Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

This is nitpicky. But I think the UI on the support side is a little boring. Review collected by and hosted on G2.com.

David L.

RSSI Gérional des hopitaux de Corse

Enterprise (> 1000 emp.)

7/1/2026

"finally a support tool that meets security requirements in the hospital environment"

5/5

What do you like best about Splashtop Remote Support?

We previously used other solutions that did not guarantee the security of connections, nor the cross-platform aspect, and even less the power of the tool. Here, in addition, the support is TOP-notch, and that is so rare. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

Nothing to report in particular about the product Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

9/2/2026

"Reliable, Responsive Remote Access with Handy Multi-Session and File Transfer"

5/5

What do you like best about Splashtop Remote Support?

It’s consistently reliable and responsive. I also really like being able to keep multiple sessions open to several remote computers at the same time. The option to transfer files to remote computers has been especially useful. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

If I get disconnected from a remote computer, it sometimes takes a few attempts to reconnect. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/3/2026

"Easy to Use, with Helpful Admin Permission Elevation"

5/5

What do you like best about Splashtop Remote Support?

ease of use, having the capabilities to elevate to admin permissions is a huge help Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

Wish it worked a little better with Mac OS Review collected by and hosted on G2.com.

Kris V.

Infra. Admin

Mid-Market (51-1000 emp.)

7/6/2026

"Splashtop Basic Review"

4/5

What do you like best about Splashtop Remote Support?

I can immediately click on a Turquoise computer name and it allows me to connect immediately. Also, it is very responsive although at times, I have had to re-establish the connection. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

Would like to see a neon border when connected to users desktop. or some other indication. Review collected by and hosted on G2.com.

Response from Sakima Ng of Splashtop Remote Support

edit

Hello Kris,

Thank you for sharing your positive thoughts on Splashtop. We're glad to hear that our fast connections and responsive controls make supporting Mac and MacBook devices a smooth process for your team. Your suggestion regarding a neon border or clearer visual indicator on active sessions is noted. Your feedback is invaluable to us and allows us to improve our product and the user experience. Thank you for choosing Splashtop, and we look forward to continuing to provide a fast, reliable remote access experience for your workflow.

Verified User in Medical Practice

Enterprise (> 1000 emp.)

11/3/2026

"Easy to Use and Connects Seamlessly Without a VPN"

4.5/5

What do you like best about Splashtop Remote Support?

It’s easy to use, and I’m able to connect without needing a VPN. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I’ve had zero issues with this application. Everything works smoothly and feels pretty much flawless. Review collected by and hosted on G2.com.

Justin R.

Photographer/Videographer

Small-Business (50 or fewer emp.)

3/24/2026

"Essential Remote Support with Stellar Service"

5/5

What do you like best about Splashtop Remote Support?

I like the file transfer and chat functions during my connections. Splashtop Remote Support has always provided me with great support, especially during COVID when I was managing a school IT system. The file transfer option is really useful as I can transfer installation files from my laptop to the remote computers ahead of time. The chat function is convenient when a client is at their desk, making it easier than being on the phone sometimes. Also, the initial setup was very simple. I've stuck with Splashtop because of the support I've received over the years. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

Sometimes the remote service stops or logs off without notifying me. If my account is logged out on the client side, I would like to receive a notification (e.g. email or in the app). Review collected by and hosted on G2.com.

Response from Sakima Ng of Splashtop Remote Support

edit

Hello Justin,

Thank you for sharing your experience with Splashtop. It's great to know that our file transfer, chat tools, and straightforward setup have been essential to your workflow. We take pride in delivering dependable support over the years, and your continued loyalty means a lot to our team. We also appreciate your constructive feedback regarding the remote service occasionally disconnecting without warning and has been noted. Thank you for choosing Splashtop, and we look forward to continuing to provide you with exceptional service.