# LogMeIn Rescue vs Splashtop Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Splashtop Remote Support excels in **ease of setup** , with users highlighting its quick and straightforward installation process. Many appreciate that it connects quickly and makes troubleshooting remote devices seamless, which is crucial for IT teams needing reliable access.
- **Users say** that LogMeIn Rescue stands out for its **user-friendly interface** , with feedback noting how easy it is for end users to connect with just one click. This simplicity, combined with robust security features like 256-bit AES encryption, makes it a strong choice for organizations prioritizing security.
- **Reviewers mention** that Splashtop Remote Support's **unattended access** feature is a significant advantage, allowing users to access machines anytime from anywhere, which is particularly beneficial for remote support scenarios. This flexibility is often highlighted as a key reason for its reliability.
- **According to verified reviews** , LogMeIn Rescue is praised for its **session transfer capabilities** , enabling seamless handoffs between team members during support sessions. Users find this feature particularly useful for collaborative troubleshooting, enhancing overall efficiency.
- **G2 reviewers note** that while both products offer solid performance, Splashtop Remote Support has a slight edge in **overall user satisfaction** , reflected in its higher G2 Score. Users appreciate its consistent performance and reliability, despite some minor issues over the years.
- **Users highlight** that LogMeIn Rescue provides excellent **screen sharing** capabilities, with features that allow for easy collaboration during support sessions. This functionality is often cited as a key differentiator, making it a preferred choice for teams that require effective communication during remote support.



| | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 209 | 263 | 
| **Largest Market Segment** | Mid-Market (41.2% of reviews) | Small-Business (59.1% of reviews) | 
| **Entry Level Price** | $149.00 1 technician | Starting at $22.00 1 Concurrent technician seat | 

---
## Top Pros & Cons

### LogMeIn Rescue

Pros:
- Ease of Use (5 reviews)
- Remote Access (5 reviews)

Cons:
- Expensive (3 reviews)
- Feature Limitations (2 reviews)

### Splashtop Remote Support

Pros:
- Ease of Use (56 reviews)
- Remote Access (47 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)

---
## Ratings Comparison
| Rating | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
  | **Meets Requirements** | 9.3 (167 reviews) | 9.5 (207 reviews) | 
  | **Ease of Use** | 9.1 (166 reviews) | 9.5 (207 reviews) | 
  | **Ease of Setup** | 9.2 (100 reviews) | 9.5 (178 reviews) | 
  | **Ease of Admin** | 9.0 (82 reviews) | 9.4 (157 reviews) | 
  | **Quality of Support** | 8.8 (149 reviews) | 9.4 (167 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (78 reviews) | 9.5 (151 reviews) | 
  | **Product Direction (% positive)** | 8.4 (155 reviews) | 9.3 (195 reviews) | 

---
## Pricing

### LogMeIn Rescue

#### Entry-Level Pricing

Plan: Remote Device Support

Price: $149.00 1 technician

Description: Powerful remote support for IT and customer care, from simple to complex



Key Features:
- Windows & Mac Remote Control
- Unattended access
- In Session Diagnostics

[Browse all 2 editions](https://www.g2.com/products/logmein-rescue/pricing)

#### Free Trial

Yes

### Splashtop Remote Support

#### Entry-Level Pricing

Plan: Splashtop Remote Support

Price: Starting at $22.00 1 Concurrent technician seat

Description: An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution

Key Features:
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management 

[Browse all 3 editions](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.8/10 | 103 |
| **Splashtop Remote Support** | N/A | N/A |

#### Ticket and Case Management

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (52 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.6 (50 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 9.0 (54 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | Feature Not Available | Not enough data | 
| **SLA Management** | 9.2 (42 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.2 (59 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 9.0 (47 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **AI Text Generation** | 8.0 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (11 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Customer Portal** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.6 (46 reviews) | Not enough data | 
| **Chat/Live Support** | 9.1 (67 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 

#### Platform

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Mobile User Support** | 8.6 (36 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.9 (36 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.0 (38 reviews) ✓ Verified | Not enough data | 
| **Integration** | 9.0 (28 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.9 (54 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.9 (53 reviews) ✓ Verified | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **Splashtop Remote Support** | N/A | N/A |

#### ServiceNow Apps

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **ServiceNow Integration** | 9.2 (6 reviews) | Not enough data | 
| **Value** | 8.3 (6 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.9/10 | 55 |
| **Splashtop Remote Support** | 8.3/10 | 86 |

#### Administration

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Screen Sharing** | 9.7 (48 reviews) | 9.4 (74 reviews) | 
| **File Sharing** | 9.6 (45 reviews) | 8.9 (67 reviews) | 
| **Session Recording** | 9.1 (42 reviews) | 8.6 (61 reviews) | 
| **Unattended Remote Access** | 9.1 (39 reviews) | 9.3 (70 reviews) | 
| **Multi - Session Handling** | 9.2 (44 reviews) | 8.8 (60 reviews) | 
| **Multi-Monitor Support** | 8.9 (43 reviews) | 9.0 (69 reviews) | 

#### Maintenance

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Remote Reboot** | 9.3 (43 reviews) | 8.7 (61 reviews) | 
| **Remote Printing** | 8.8 (33 reviews) | 7.9 (52 reviews) | 

#### Communication 

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Text Chat** | 9.2 (44 reviews) | 8.8 (60 reviews) | 
| **VoIP** | 8.1 (32 reviews) | 5.8 (48 reviews) | 
| **Video Conference Call** | 8.0 (34 reviews) | 5.3 (46 reviews) | 
| **Screen Annotations** | 8.9 (40 reviews) | 7.0 (50 reviews) | 

#### Security

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Data Encryption** | 9.3 (41 reviews) | 8.6 (59 reviews) | 
| **Compliance** | 9.0 (39 reviews) | 8.5 (56 reviews) | 

#### Device Support

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Mobile Device Access** | 8.4 (41 reviews) | 8.7 (57 reviews) | 
| **Multi-Platform Support** | 8.6 (42 reviews) | 9.1 (58 reviews) | 
| **Cross-Platform** | 8.5 (44 reviews) | 8.8 (58 reviews) | 

#### Performance

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | 9.0 (43 reviews) | 7.9 (51 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 9.1/10 | 8 |
| **Splashtop Remote Support** | N/A | N/A |

#### Administration

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Access Control** | 9.4 (8 reviews) | Not enough data | 
| **Web Page Navigation** | 9.0 (7 reviews) | Not enough data | 
| **Real Time Assistance** | 9.2 (8 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Data Security** | 9.5 (7 reviews) | Not enough data | 
| **Data Masking** | 8.3 (6 reviews) | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **Splashtop Remote Support** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.7/10 | 59 |
| **Splashtop Remote Support** | 7.3/10 | 79 |

#### Incident Management

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (25 reviews) | Feature Not Available | 
| **Ticket Prioritization** | 8.8 (26 reviews) | 6.6 (18 reviews) | 
| **Ticket Notifications** | 8.5 (29 reviews) | 6.9 (17 reviews) | 
| **Knowledge Base** | 8.3 (33 reviews) | 8.1 (25 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.6 (28 reviews) | Feature Not Available | 

#### Reporting

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Dashboards** | 8.8 (39 reviews) | 8.1 (22 reviews) | 
| **Time Tracking** | 8.8 (39 reviews) | Feature Not Available | 
| **Surveys** | 8.8 (27 reviews) | Feature Not Available | 

#### Access & Usability

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Mobile** | 8.5 (35 reviews) | 8.8 (50 reviews) | 
| **Self Service** | 8.9 (36 reviews) | Feature Not Available | 
| **Active Directory** | 9.0 (29 reviews) | 7.0 (19 reviews) | 
| **Multi-Channel Access** | 9.1 (31 reviews) | 7.8 (20 reviews) | 

#### Agentic AI - Service Desk

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 6.5 (8 reviews) | 
| **Decision Making** | Not enough data | 6.5 (8 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 9.2/10 | 80 |
| **Splashtop Remote Support** | N/A | N/A |

#### Administration

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Usage Information** | 9.0 (59 reviews) | Not enough data | 
| **Integrations** | 8.9 (48 reviews) | Not enough data | 
| **Diagnostics** | 9.0 (59 reviews) | Not enough data | 
| **Session Recording** | 9.0 (56 reviews) | Not enough data | 
| **Session Transfer** | 9.4 (61 reviews) | Not enough data | 
| **Unattended Access** | 9.3 (58 reviews) | Not enough data | 
| **File Sharing** | 9.2 (65 reviews) | Not enough data | 

#### Platform

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Cross-Platform Access** | 9.4 (58 reviews) | Not enough data | 
| **Mobile Device Access** | 8.5 (50 reviews) | Not enough data | 
| **Applications Management** | 9.2 (52 reviews) | Not enough data | 
| **Remote Device Control** | 9.4 (65 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Remote Wipe** | 9.4 (39 reviews) | Not enough data | 
| **Device Management** | 9.3 (45 reviews) | Not enough data | 
| **Device Enrollment** | 9.2 (44 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to LogMeIn Rescue (5):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)

**Unique to Splashtop Remote Support (1):** [Patch Management Software](https://www.g2.com/categories/patch-management)


---
## Reviewer Demographics

### By Company Size

| Segment | LogMeIn Rescue | Splashtop Remote Support | 
|---|---|---|
| **Small-Business** | 34.5% | 59.1% | 
| **Mid-Market** | 41.2% | 36.8% | 
| **Enterprise** | 24.2% | 4.0% | 

### By Industry

#### LogMeIn Rescue

- **Information Technology and Services:** 22.9%
- **Computer Software:** 10.4%
- **Computer & Network Security:** 6.3%
- **Accounting:** 4.2%
- **Financial Services:** 3.1%
- **Computer Networking:** 3.1%
- **Wholesale:** 2.6%
- **Hospital & Health Care:** 2.6%
- **Education Management:** 2.1%
- **Legal Services:** 2.1%
- **Other:** 40.6%

#### Splashtop Remote Support

- **Information Technology and Services:** 22.8%
- **Computer & Network Security:** 7.2%
- **Computer Software:** 7.2%
- **Accounting:** 3.8%
- **Construction:** 3.8%
- **Hospital & Health Care:** 3.4%
- **Non-Profit Organization Management:** 3.0%
- **Retail:** 3.0%
- **Higher Education:** 2.5%
- **Telecommunications:** 2.5%
- **Other:** 40.9%

---
## Alternatives

### Alternatives to LogMeIn Rescue

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4007 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (706 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1099 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (517 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (598 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (655 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)

### Alternatives to Splashtop Remote Support

- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4007 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1099 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1202 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (706 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (655 reviews)

---
## Top Discussions

### LogMeIn Rescue

- Title: [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) — 1 comment, 1 upvote
  > **Top comment:** "LogMeIn just came out with the new beta version to run on Catalina.  I usually wait for the final but tested the beta and have not found any issues with it. ..."

### Splashtop Remote Support

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/logmein-rescue-vs-splashtop-inc-splashtop-remote-support)