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Compare LogMeIn Rescue and Splashtop Remote Support 
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At a Glance
Market Segments
Mid-Market (39.7% of reviews)
Small-Business (62.2% of reviews)
Entry-Level Pricing
No pricing available
Starting at $22.00 1 Concurrent technician seat
LogMeIn Rescue
Star Rating
(197)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueSplashtop Remote Support
Star Rating
(231)4.8 out of 5
Market Segments
Small-Business (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $22.00 1 Concurrent technician seat
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LogMeIn Rescue by GoTo excels in screen sharing with a score of 9.7, which reviewers mention makes real-time support seamless and effective. In contrast, Splashtop Remote Support, while still strong, scores slightly lower at 9.3, indicating a less robust experience in this area.
- Reviewers mention that LogMeIn Rescue's file sharing feature is highly rated at 9.6, allowing for easy transfer of files during support sessions. However, Splashtop's file sharing feature scores only 8.4, leading users to express some frustration with its limitations.
- Users on G2 highlight the superior session recording capabilities of LogMeIn Rescue, which scores 9.1, providing valuable insights for future reference. In comparison, Splashtop's session recording feature, rated at 8.6, does not meet the same level of user satisfaction.
- Reviewers mention that both products offer unattended remote access with equal scores of 9.2, but users report that LogMeIn Rescue provides a more intuitive setup process, enhancing the overall user experience.
- G2 users note that LogMeIn Rescue's quality of support is rated at 8.9, which some users feel could be improved. In contrast, Splashtop Remote Support shines in this area with a score of 9.5, leading to higher satisfaction among its users.
- Users say that Splashtop Remote Support's mobile device access feature is particularly strong, scoring 9.2, which allows for effective support on the go. LogMeIn Rescue, while functional, scores lower at 8.2, indicating a less favorable experience for mobile users.
Pricing
Entry-Level Pricing
LogMeIn Rescue
No pricing availableSplashtop Remote Support
Splashtop Remote Support
Starting at $22.00
1 Concurrent technician seat
An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management
Free Trial
LogMeIn Rescue
Free Trial is available
Splashtop Remote Support
Free Trial is available
Ratings
Meets Requirements
9.3
159
9.6
192
Ease of Use
9.2
159
9.5
192
Ease of Setup
9.1
93
9.5
163
Ease of Admin
9.0
82
9.4
151
Quality of Support
8.8
142
9.4
154
Has the product been a good partner in doing business?
9.0
78
9.6
145
Product Direction (% positive)
8.5
149
9.4
180
Features by Category
Ticket and Case Management
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.0
11
Not enough data
8.6
11
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
Not enough data
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
46
9.4
67
9.6
45
9.0
62
9.1
42
8.6
60
9.1
39
9.2
64
9.2
43
8.7
59
8.9
43
9.1
65
Maintenance
9.3
43
8.8
59
8.8
33
7.9
52
Communication
9.2
43
8.7
58
8.1
32
5.7
47
8.0
34
5.2
45
8.9
40
6.9
49
Security
9.3
40
8.6
56
9.0
39
8.5
56
Device Support
8.3
40
8.7
57
8.8
39
9.1
57
8.7
41
8.8
58
Performance
9.0
43
7.9
51
Administration
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
Security
9.5
7
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Feature Not Available
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
Feature Not Available
8.8
26
6.6
18
8.5
29
6.9
17
8.3
33
8.1
25
8.6
28
Feature Not Available
Reporting
8.8
39
8.0
20
8.8
39
Feature Not Available
8.8
27
Feature Not Available
Access & Usability
8.5
35
8.8
50
8.9
36
Feature Not Available
9.0
29
7.0
19
9.1
31
7.7
19
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
7.3
8
Not enough data
8.3
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
6.5
8
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
59
Not enough data
8.9
48
Not enough data
8.9
58
Not enough data
9.0
56
Not enough data
9.4
60
Not enough data
9.3
58
Not enough data
9.2
64
Not enough data
Platform
9.4
58
Not enough data
8.5
50
Not enough data
9.2
52
Not enough data
9.4
63
Not enough data
Security
9.4
39
Not enough data
9.3
45
Not enough data
9.2
44
Not enough data
Categories
Categories
Shared Categories
LogMeIn Rescue and Splashtop Remote Support are categorized as Remote Support and Service Desk
Unique Categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Remote Desktop, Help Desk, Co-Browsing, and Remote Video Support
Splashtop Remote Support is categorized as Endpoint Management and Patch Management
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Information Technology and Services
23.9%
Computer Software
7.7%
Computer & Network Security
6.3%
Construction
4.1%
Accounting
3.6%
Other
54.5%
Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
Splashtop Remote Support has no discussions with answers
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