Splashtop Remote Support Reviews & Product Details

Ease of use: I have a lot of endpoints to manage, and Splashtop makes it easy. When logging in, you only need to enter your credentials once, which really helps especially if you have to restart the PC. Review collected by and hosted on G2.com.

It’s not something I dislike, but it would be great to have the ability to manage users directly in the app instead of having to use the browser. Review collected by and hosted on G2.com.

It makes remote troubleshooting quick and convenient so I can fix issues on remote devices without being there in person. Review collected by and hosted on G2.com.

Sometimes the connection can be slow or laggy which can make troubleshooting a bit harder. Review collected by and hosted on G2.com.

I use Splashtop Remote Support to support our users and handle IT support tasks on devices wherever they are in the country. The price is great compared with competitors, and the features keep getting better. Once we figured out the command-line switches, setup went pretty easily. Review collected by and hosted on G2.com.

Connection time from the app to the computer has been taking longer and longer over the last two months, though it could be because of internet service in remote areas. It took us a few tries to get our application auto-installer working correctly, but once we figured out the command-line switches, it went pretty easily. I’d like it to start with a less graphic connector and upscale after connecting if the internet speed is good enough. Review collected by and hosted on G2.com.

The ability for IT department to quickly connect to our systems remotely, reducing downtime and eliminating many on-site support visit. Giving us faster response times and reduced downtime. Review collected by and hosted on G2.com.

The only thing I really dislike is that the device status does not auto refresh. I have to manually refresh to see if a device status has changed before we remote into it. Review collected by and hosted on G2.com.

I love everything about Splashtop Remote Support. I like being able to quickly access desktops, send an executable to run on the local desktop whenever I need to, and use multidisplay support to see where popup dialogs are when a user has multiple displays. The initial setup was instantaneous. Review collected by and hosted on G2.com.

I don't really have anything that I don't like except that it doesn't remember the domain username and password, maybe. That's just a small irritation. Review collected by and hosted on G2.com.

I love how easy it is to navigate, and if there are any issues with connectivity you are able to contact support very easily. Review collected by and hosted on G2.com.

I do not dislike anything about it. Everything about the software is up to parr Review collected by and hosted on G2.com.

The ability to remote into a user's computer and act like I'm in my own computer. Review collected by and hosted on G2.com.

It seems to be resource intensive when opening multiple screens. Also, if remoted in before the users log into Windows - once they log in, it stucks and requires me to exit and remote back in. Review collected by and hosted on G2.com.

I like that Splashtop Remote Support basically works as advertised and is a reliable remote access service. It has been a solid remote support product, despite having a few issues over the years. I especially appreciate that I can connect and just view the session while assisting the client over a Teams call or a phone call. This approach allows me to guide the client, helping them learn from the remote session instead of me just taking control and doing it for them. I also found the installation and deployment pretty simple overall, despite some issues with older operating systems. Additionally, the pricing aspect is much better compared to other products I've used in the past, which made it a main reason for switching to Splashtop. Review collected by and hosted on G2.com.

The remote access speed can be lagging at times. I've noticed instability at times with the remote session. Sometimes it's due to the Internet connection, but other times, I can't explain why the session is lagging. Also, the Splashtop streamer product that actually runs on the remote machine can consume a significant amount of CPU while I'm actively connected to the system. Review collected by and hosted on G2.com.

Splashtop Remote Support is widely praised for its high-performance technology, delivering 4K resolution and 60fps streaming with low latency, which makes remote troubleshooting feel almost like being physically present. It also stands out for its versatility, thanks to strong cross-platform compatibility and "unattended access," letting you manage and patch devices across Windows, Mac, and Android without requiring an end user to be there. In addition, it offers enterprise-grade security with AES 256-bit encryption and multi-factor authentication, helping ensure a safe, reliable connection when managing sensitive infrastructure. I love its fast connectivity & ease of use interface design. Review collected by and hosted on G2.com.

Splashtop Remote Support often lacks robust reporting and automation capabilities, which can feel insufficient for IT teams that need deeper, self-healing workflows or more detailed insights into technician performance. A few times, the drag-and-drop file transfer hasn’t worked for me, and that can slow things down. Additionally, many advanced governance features—such as granular permission controls and SSO integration—are gated behind expensive higher-tier plans, which makes the platform feel less cost-effective as an organization scales. Review collected by and hosted on G2.com.

After switching from ConnectWise ScreenConnect, I’ve found Splashtop to be much more intuitive. It has better macOS integration, stronger organization, and it feels noticeably faster overall. Review collected by and hosted on G2.com.

I’m new to the product, but so far it feels like a significant upgrade compared with the software I used in my previous role with ConnectWise ScreenConnect. Review collected by and hosted on G2.com.