What do you like best about Sigma?
Sigma has enabled us to build intuitive dashboards which can be used by colleagues and customers alike. Having complete access control rights on a row or column basis makes this very easy to implement, and with the embedding framework available, it’s really easy to modify frames to appear exactly as intended, to allow coherent designs across our own company portal. The AI enhancements available in the tool are very impressive – from helping to write succinct formulae for data manipulation, to explaining aspects of the visualizations, having Ask Sigma on hand is really a game-changer for our users. We have also really enjoyed using the inbuilt tagging and versioning control, which allows powerful cross-team collaboration and transparency when building out our systems. The versatility of the tagging approach allowed us to put together a framework which complements our own versioning control methods using other software.
Sigma’s attentiveness and customer service generally has set them apart from many companies we have worked with – they have a multitude of different options for getting help and are available for quick calls to collaborate on best ways to approach problems. A particularly strong offer is the live chat, which I’ve used a few times.
Finally, the initial learning curve of Sigma is relatively shallow – the “quickstart” options are presented at a very good level to add value from dashboards within just a few days – and any additional features are easily found in the documentation when required. Our team were able to build a complete set of embedded analytics dashboards within just a few weeks. Review collected by and hosted on G2.com.
What do you dislike about Sigma?
Although most of our experience with Sigma has been positive, there has been some limitations.
1) Working with larger datasets can sometimes be very slow; of course, this can be remedied by pushing complex calculations further upstream, but where that is not an option, the latency can be cumbersome. Some more transparency on how to utilise any cache functionality would be good.
2) Some visualisations which are standard in other BI software are not present in Sigma, for example axis breaks are not present and can limit the use of visualisations where outliers are both present and important.
3) Font sizing options can be a bit clunky. Even when selecting “auto” as the font size, when moving to different screen sizes, element sizes can be skewed and upset the design of the dashboard. Thus, care has to be taken to build dashboards which are not impacted by this.
4) Switches to control hiding or showing a given graph based on the underlying data (aside from permissions) is a feature which we would welcome. In our use-case, it’s imperative to show only the important information to our clients and not cloud our output with redundant information.
5) When exporting dashboards (for example, via PDF), there doesn’t seem to be a clear way to enforce all information to be present on the page. For example, where a table has a “scroll” feature, it would be preferable to show all of the information upfront so the PDF pages can be printed without losing any information. Review collected by and hosted on G2.com.