ScreenConnect Pricing Overview

I run a small IT support business. I needed a solution for providing remote support to customers, both on an "as needed" basis, as well as on an "always connected" basis. The other products I looked at, like Team Viewer, LogMeIn, etc., we just too expensive for my situation. I'll admit, I was a bit concerned that maybe ScreenConnect might not be very reliable, etc., because it was less expensive, but that concern was totally unfounded. ScreenConnect has been 100% reliable for me. It does everything I need. If someone calls in looking for immediate support, it is very easy to have them go to my web site, where I have a "Remote Support" page, where they can enter a simple code and quickly get connected. I also have many clients' computers always connected, so any time they need me to do something, I can get right in and take care of things, without having to worry about setting up a remote support session.

It was very easy to set up my self-hosted ScreenConnect server. It's very easy to install on client computers. There is no monkey business with having to exchange codes and passwords with the client to get connected. Review collected by and hosted on G2.com.

Over time there have been a few issues with anti-virus programs, such as McAfee and Bitdefender claiming that the ScreenConnect installer is a trojan. Apparently this is due to the fact that some malicious actors have been using ScreenConnect and probably other remote access applications, to gain remote access to their victims' computers. Review collected by and hosted on G2.com.

'As a Qa Engineer, ' what I appreciate most about ConnectWise Control is its blazing-fast connection speed and minimal latency. When testing an application on remote machines, the real-time responsiveness makes it feel like l'm working directly on the physical machine. Review collected by and hosted on G2.com.

While screenConnect is an exceptionally reliable tool, from a QA-specific perspective, there are a couple of areas that could be improved.

1. Initial setup complexity for a large lab

2. Cost for small teams Review collected by and hosted on G2.com.