[ ScreenC... Reviews ](https://www.g2.com/products/screenconnect/reviews) [ ScreenC... Reviews ](https://www.g2.com/products/screenconnect/reviews) # ScreenConnect Features ##### ## Administration (12) Usage Information Offers visibility into employee device activity Integrations Allows for integration of support, chat, diagnostic or other IT management tools Diagnostics Provides administrators with performance information to Session Recording Provides the ability to record remote access and support sessions Session Transfer Allows remote access and support sessions to be transferred between users Unattended Access Allows administrators access to devices, regardless of end-user's presence Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. File Sharing Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. Session Recording Provides the ability to record remote access and support sessions. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Multi-Monitor Support Allows users to switch between multiple end users’ monitors with a single click. Show More ##### ## Platform (4) Cross-Platform Access Allows remote usage and access across a range of operating systems and device types Mobile Device Access Allows remote desktop administrators access to connected mobile devices Applications Management Centrally manages, configures, and oversees applications on employee devices Remote Device Control Allows administators to take control of a connected endpoint device Show More ##### ## Security (3) Device Management Unifies endpoint management of employee devices Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Show More ##### ## Conferencing Options (2) Group Live Chat Provides a live chat feed during a screen sharing session. Audio Conferencing Allows users to communicate via audio channels. Show More ##### ## Presenter Tools (3) Live Preview Provides a live preview of what viewers are seeing in real-time. Remote Control Allows users to give audience members control of cursors or tools on the shared screen. Switch Presenter Allows presenters to relinguish presenter access to another user in a call. Show More ##### ## Application Tools (2) Password Protection Provides password protection to screen sharing sessions. Recording Allows users to record screen sharing sessions for later review. Show More ##### ## Collaboration Tools (5) Screen Sharing Able to share your desktop screen or an application with the rest of the conference. Presentations Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. Whiteboarding Provides a virtual whiteboard for collaborative use. Live Chat Conferences have a text chat feature. Hand Raising Allows conference participants to notifiy conference hosts when they want to speak. Show More ##### ## Meeting Coordination (4) Scheduling Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software. Recording Conferences can be recorded for future use with native functionality. Participant Permissions The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group. One-Click Join Allows users to join a conference without requiring a download or a sign-in Show More ##### ## Software Type (3) Mobile Offers a mobile app or mobile optimized website to video conference from smartphones or tablets. Browser Application Conferences can be launched within a browser without requiring a user to download an application to their desktop. Desktop Application Software is available as a downloadable desktop application. Show More ##### ## Maintenance (2) Remote Reboot Remotely wake, restart, and install applications on sleeping devices. Remote Printing Print files from remote computer onto the local printer, without having to transfer the file between computers. Show More ##### ## Communication (3) Text Chat Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. VoIP Provides voice over IP calling solutions. Screen Annotations Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. Show More ##### ## Device Support (3) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Cross-Platform Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. Show More ##### ## Performance (1) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. Show More ##### ## Remote Support - Remote Video Support (3) Video Control Allows the support agent to pause, screenshot, zoom, and record the video content to redeliver to the customer for additional clarification Live Feed Allows support agents remote access to the customer's smartphone or tablet Video Interaction Allows the support agent to point, annotate, and draw on images or videos to direct the customer's attention towards the solution Show More ##### ## Content - Remote Video Support (2) Content Management Allows users to store and manage previously created content Instruction The support agent is able to record video content and edit it to re-deliver to the customer as assistance using video, voice, and text instructions Show More ##### ## Platform - Remote Video Support (3) Omni-channel Customers and support agents can communicate via text, voice, and chat Self-Service The platform is able to provide assistance without human intervention using computer vision technologies to interpret the problem and troubleshoot Usability This product is easy to use for customers with low tech-literacy like older customers Show More ##### ## Agentic AI - Video Conferencing (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Screen Sharing (1) Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5 (3,886) ](https://www.g2.com/products/teamviewer/reviews) [ ![Zoho Assist](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7ee2cab523a7147547566ed433736ac6/zoho-assist.png "Zoho Assist") Zoho Assist 4.7/5 (680) ](https://www.g2.com/products/zoho-assist/reviews) [ ![Splashtop Remote Access](https://images.g2crowd.com/uploads/product/hd_favicon/1a6f597ecffd08f8658de80b65f9b0e8/splashtop-remote-access.svg "Splashtop Remote Access") Splashtop Remote Access 4.8/5 (507) ](https://www.g2.com/products/splashtop-remote-access/reviews) [ View All Alternatives ](https://www.g2.com/products/screenconnect/competitors/alternatives) ScreenConnect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5 (3,992) [ Compare Now ](https://www.g2.com/compare/screenconnect-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5 (1,100) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-screenconnect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7ee2cab523a7147547566ed433736ac6/zoho-assist.png "Product Avatar Image") Zoho Assist 4.7/5 (701) [ Compare Now ](https://www.g2.com/compare/screenconnect-vs-zoho-assist) ##### Categories on G2 [ Video Conferencing ](https://www.g2.com/categories/video-conferencing)[ Screen Sharing ](https://www.g2.com/categories/screen-sharing)[ Remote Support ](https://www.g2.com/categories/remote-support) [ Remote Desktop ](https://www.g2.com/categories/remote-desktop)[ Remote Video Support ](https://www.g2.com/categories/remote-video-support) Show More ##### Explore More [ Best data visualization platforms for enterprise analytics ](https://www.g2.com/discussions/best-data-visualization-platforms-for-enterprise-analytics)[ Best contact center QA software for small businesses ](https://www.g2.com/discussions/best-contact-center-qa-software-for-small-businesses)[ Best biometric authentication software for mobile apps ](https://www.g2.com/discussions/best-biometric-authentication-software-for-mobile-apps) [ Which sales intelligence app is best for tracking leads ](https://www.g2.com/discussions/which-sales-intelligence-app-is-best-for-tracking-leads)[ Which financial audit tool integrates with accounting systems for direct data access and audit sampling capabilities? 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