--- title: ScreenConnect Reviews meta_title: 'ScreenConnect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 504 reviews by the users' company size, role or industry to find out how ScreenConnect works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 504 scale: '5' date_modified: '2026-07-23' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ScreenConnect Reviews **Vendor:** ConnectWise **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 504 ## About ScreenConnect ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly. ## ScreenConnect Pros & Cons **What users like:** - Users value the **reliability** of ScreenConnect, praising its stable and quick connections for remote access. (5 reviews) - Users appreciate the **accurate remote support** provided by ScreenConnect, ensuring smooth functionality and reliable service. (5 reviews) - Users value the **blazing-fast connection speed** of ScreenConnect, enhancing their remote work experience with minimal latency. (4 reviews) - Users find ScreenConnect's **ease of use** invaluable for quick remote support, enhancing efficiency and user satisfaction. (4 reviews) - Users find **easy communication** with ScreenConnect allows quick, reliable remote support and enhances user collaboration. (4 reviews) - Reliable (4 reviews) - Users appreciate the **reliable remote access** of ScreenConnect, enabling effective support and collaboration from any location. (4 reviews) - Remote Support (4 reviews) - Connectivity (3 reviews) - Users love the **easy setup** of ScreenConnect, allowing quick deployment and seamless support across devices and borders. (3 reviews) **What users dislike:** - Users feel that ScreenConnect's pricing model is **too expensive** , particularly for smaller teams and limited budgets. (4 reviews) - Users often face **remote access issues** , including poor support availability and excessive connection steps for security. (4 reviews) - Users face challenges due to **internet dependency** , limiting accessibility in certain locations. (2 reviews) - Users express concerns about **security vulnerabilities** in ScreenConnect, particularly following a significant incident affecting their server. (2 reviews) - Users highlight **security issues** with ScreenConnect, including incidents that raise concerns about login safety and system vulnerability. (2 reviews) - Audio Issues (1 reviews) - Billing Issues (1 reviews) - Compatibility Issues (1 reviews) - Complexity (1 reviews) - Connection Issues (1 reviews) ## ScreenConnect Reviews ### 1. Good for Remoting into clients without agents **Rating:** 4.0/5.0 stars **Reviewed by:** Sara S. | Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about ScreenConnect?** We can create random sessions and allow users to connect **What do you dislike about ScreenConnect?** Took a bit to figure out but we were able to **Recommendations to others considering ScreenConnect:** This is a great product and I recommend anyone to use it - even the free version. **What problems is ScreenConnect solving and how is that benefiting you?** We use this when needing to connect to user's computers that do not have our agent on them yet. **Official Response from Jenny Griesdorn:** > Hi Sara, thank you for your positive feedback! We value your partnership with you and your team. ### 2. Control is easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about ScreenConnect?** The product is easy to use and it works well. I have never had an issue, even before Connectwise purchased them. **What do you dislike about ScreenConnect?** I don't like the new pricing model, I liked the simple and affordable one time price they used to have. The other annoying fact is the random feedback window that pops up on disconnect. **What problems is ScreenConnect solving and how is that benefiting you?** It's great for connecting to client machines and ready for non technical people to use. ### 3. Very Easy To Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2018 **What do you like best about ScreenConnect?** The ease of use and the speed of starting remote sessions. Less expensive than LogMein as well. **What do you dislike about ScreenConnect?** Limitation of only 1 machine having access to sessions and only 3 sessions at a time, but that's a subscription option and not too difficult to manage. **What problems is ScreenConnect solving and how is that benefiting you?** Remote Control support for my users. ### 4. Reliable and feature packed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** I wasn’t sure when I started using this software if it would work for me or be as good as other rivals but I have to say it’s fantastic and highly recommended. **What do you dislike about ScreenConnect?** Nothing at all. Some of the features that weren’t there are now so it’s great **What problems is ScreenConnect solving and how is that benefiting you?** File transfer, access support. ### 5. Best remote controller! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about ScreenConnect?** It's simply the fastest and feature rich remote control on the market **What do you dislike about ScreenConnect?** Pricing could be cheaper as we are a small company. **Recommendations to others considering ScreenConnect:** It's literally the best remote control software out there. **What problems is ScreenConnect solving and how is that benefiting you?** We are an MSP, so network administration, server maintenance etc., **Official Response from Jenny Griesdorn:** > Hi there, thanks for your feedback on ConnectWise Control! I have passed your pricing feedback to my team. ### 6. ConnectWise Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2018 **What do you like best about ScreenConnect?** Easy to use, reliable, and not too expensive. **What do you dislike about ScreenConnect?** Would be nice if there was a client we could install on customer's PC's so we don't have to do the entire process every time we want remote access. **What problems is ScreenConnect solving and how is that benefiting you?** Remote access to solve IT related issues ### 7. Great tool and service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2018 **What do you like best about ScreenConnect?** Easy to Use Lots of configuration options Regularly updated Service and support is best I've encountered Great Value **What do you dislike about ScreenConnect?** Special configurations can be a little complicated **What problems is ScreenConnect solving and how is that benefiting you?** Remote connection and management of customer's systems. Being able to have it hosted on the cloud saves us a lot of time and resources. ### 8. Solid solution for remote access **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** ConnectWise is a professional solution for remote support. The interface is clean and works without issue. You have the ability to give a client a simple code to innate remote access. **What do you dislike about ScreenConnect?** Inability to easily create groups of computer systems, and the long process of installing permanent remote access on a system. The process of client side installation need to be streamlined so that is is one click to access, as users often do not have the capacity to download an installer, then click to run. **What problems is ScreenConnect solving and how is that benefiting you?** Remote access and support to a wide range of client systems. **Official Response from Jenny Griesdorn:** > Hi there, thanks for your review! On grouping computer systems, we actually just launched a new extension that auto sort group clients. You can view the extension in our internal forum to learn more. ### 9. A good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** I liked the price the best. I am a one-person new business and found other remote support software too pricey. **What do you dislike about ScreenConnect?** I use a Mac and found that I had to re-download the client often. **What problems is ScreenConnect solving and how is that benefiting you?** I help seniors with their technology and found it a good program for that. ### 10. Industry Leading Remote Connection tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** The ease of connection and of use. Users find it very simple to navigate the interface and connect to their PCs. **What do you dislike about ScreenConnect?** The occasional slowdown due to our Control server being located in a different AWS region. **What problems is ScreenConnect solving and how is that benefiting you?** We use CW Control for all remote access to our managed PCs. ### 11. ConnectWise Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about ScreenConnect?** How fast it connects to a remote machine **What do you dislike about ScreenConnect?** The cmd interface doesn't work so well. d **Recommendations to others considering ScreenConnect:** It's pretty good. **What problems is ScreenConnect solving and how is that benefiting you?** This solves the problem of having to get in my car to drive to another branch to troubleshoot a computer. The benefit is that I can get more done during the day. ### 12. Remote control solution for IT companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2018 **What do you like best about ScreenConnect?** The system works very quickly when connected to the device and its management interface In addition the system is light and simple to use **What do you dislike about ScreenConnect?** That there is no local-level version and that each connection window opens separately. Less convenient **What problems is ScreenConnect solving and how is that benefiting you?** Providing IT support services to businesses ### 13. ScreenConnect is the best remote support product we have used to this point. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2018 **What do you like best about ScreenConnect?** The connection ease when connecting to internal and external workstations. **What do you dislike about ScreenConnect?** the inability to connect to the installed programs on the client machines. Also the inability to install and uninstall software on client machines. **What problems is ScreenConnect solving and how is that benefiting you?** the ability to see what the user is seeing is priceless. ### 14. A simple solution to a complicated world. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2018 **What do you like best about ScreenConnect?** I enjoy the ease of use. My clients enjoy the speed that I can serve them with. **What do you dislike about ScreenConnect?** What this program doesn't have connectwise has the solution to already. **Recommendations to others considering ScreenConnect:** Better than most platforms, but give others a try and I'll bet you'll come back to connectwise. **What problems is ScreenConnect solving and how is that benefiting you?** Everything, from printers to program install to remote rebooting. **Official Response from Jenny Griesdorn:** > Hi there, thanks for your positive feedback on ConnectWise Control! ### 15. Best remote support app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2018 **What do you like best about ScreenConnect?** The mobile app remote control is my favorite feature. Even when I'm on the road, being able to pull over and remote controlling computers via the mobile app has given me unprecedented freedom. **What do you dislike about ScreenConnect?** Nothing comes to mind. Pricing is fair, and recently with the free option, I can't think of anything I dislike. **Recommendations to others considering ScreenConnect:** It's the best remote control software. **What problems is ScreenConnect solving and how is that benefiting you?** Remote control of end user clients has been completely solved by ConnectWise Control. ### 16. ScreenConnect - Easier to use than any other platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** All of my connected machines appear in one place. **What do you dislike about ScreenConnect?** NOTHING!!! Everything about this product is perfect. **Recommendations to others considering ScreenConnect:** Use it! **What problems is ScreenConnect solving and how is that benefiting you?** I connect to each remote session extremely quick. The connection time in and time out is much fast er and lighter than GoTo or other products. And the client is lighter as well. **Official Response from Jenny Griesdorn:** > Thanks for your positive response! We appreciate your partnership and hope you continue to use Control for your business. ### 17. I like Connectwise because **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** It makes my business run more efficiently. **What do you dislike about ScreenConnect?** Nothing. Nothing. Nothing. Nothing. Nothing. **Recommendations to others considering ScreenConnect:** You will never regret it. **What problems is ScreenConnect solving and how is that benefiting you?** I am saving a bundle on travel expenses. I deliver my service in an unprecedented time frame - only minutes instead of hours. **Official Response from Jenny Griesdorn:** > Thank you for the positive response! ### 18. COST EFFECTIVE SUPPORT AND REMOTE SALES **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** Reasonable pricing for a full featured and simple remote solution for support and sales **What do you dislike about ScreenConnect?** Customers can get confused about the connection process after nthey click on the link that is emailed to them. **What problems is ScreenConnect solving and how is that benefiting you?** Support for our products, teaching, sales ### 19. Excellent remote access software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** The application is easy to use and straightforward. Nice to be able to hit a url from a machine and bring up connections. **What do you dislike about ScreenConnect?** As of now, I have not had any major issues to report on. **What problems is ScreenConnect solving and how is that benefiting you?** Remote access anywhere. ### 20. Screenconnect / connectwise control **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 31, 2017 **What do you like best about ScreenConnect?** Great remote support software. Excellent security options to allow multiple users but lock down and audit all use. **What do you dislike about ScreenConnect?** Great software, no negatives. Was signed up when it was screenconnect, price hasn't changed. **Recommendations to others considering ScreenConnect:** Great - although we started prior to this being purchased by ConnectWise **What problems is ScreenConnect solving and how is that benefiting you?** We used VNC prior for remote assistance, however it was internal use only and had issues depending on remote OS. ### 21. Overall positive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** Pretty easy to get installed and seems reliable. **What do you dislike about ScreenConnect?** Having to use SQL like statements to do simple things like grouping. **What problems is ScreenConnect solving and how is that benefiting you?** Cheaper than GoTo Assist. No problems really solved, just a replacement for a different product ### 22. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** It is easy to get setup and easy to use. **What do you dislike about ScreenConnect?** There is nothing I dislike about the product. **What problems is ScreenConnect solving and how is that benefiting you?** I am able to help end users quickly and efficiently from anywhere I have an internet connection. ### 23. Easy affordable remote control **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Textiles | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** Pricing is fair while being full featured **What do you dislike about ScreenConnect?** Haven't had any issues, I could be free I suppose but they need to make some money. **What problems is ScreenConnect solving and how is that benefiting you?** adhoc remote control and persistent remote access to client machines ### 24. The system seems to work really well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2018 **What do you like best about ScreenConnect?** The cost. It was a lot more cost effective than some of the others. **What do you dislike about ScreenConnect?** There needs to be a free version for the IT folks to control their own personal devices so they aren't mixed with our business stuff. **What problems is ScreenConnect solving and how is that benefiting you?** I maintain several sites and remote users. This allows me to keep track of the machines and do my remote diags for the end users. **Official Response from Jenny Griesdorn:** > Hi there, thanks for your feedback! We actually have a free version available for users - https://www.connectwise.com/resources/trial/connectwise-control-free ### 25. Connectwise/Screenconnect Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2018 **What do you like best about ScreenConnect?** Usually very quick to connect, able to run commands remotely, able to customize a toolbox with quick installs for client machines. **What do you dislike about ScreenConnect?** sometimes slow when selecting a client machine and you try to look at the different previews available before you connect to the machine. **What problems is ScreenConnect solving and how is that benefiting you?** Remote connections to help clients ### 26. New User of Access **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** Flexibility of security roles and easy of use **What do you dislike about ScreenConnect?** Really would like 2FA for local users not just Admin acct. **Recommendations to others considering ScreenConnect:** Recommend the flexible Security Roles **What problems is ScreenConnect solving and how is that benefiting you?** Quick resolution to remote users support issues. ### 27. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2018 **What do you like best about ScreenConnect?** Quick and easy to use. Like the remote commands. **What do you dislike about ScreenConnect?** no quick Ctrl+Alt+Del button, and no Lock PC button **What problems is ScreenConnect solving and how is that benefiting you?** Able to remote on to customers PCs and quickly help them ### 28. Title for my review :D! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2018 **What do you like best about ScreenConnect?** I enjoy the easy to use interface, and the ability to add extensions. **What do you dislike about ScreenConnect?** I currently have nothing that I dislike about this product **What problems is ScreenConnect solving and how is that benefiting you?** Day to Day End user issues ### 29. Connect Wise is an awesome support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vern M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2018 **What do you like best about ScreenConnect?** I like the ease of use and the speed.of connecting. **What do you dislike about ScreenConnect?** Nothing comes to mind, the product meets my needs. **What problems is ScreenConnect solving and how is that benefiting you?** Supporting end users **Official Response from Jenny Griesdorn:** > Hi Vern, thanks so much for you positive review! ### 30. Ideal remote support solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2018 **What do you like best about ScreenConnect?** Simplicity to use. Customers can set up a support session easily **What do you dislike about ScreenConnect?** Nothing really. It does just what I need. **Recommendations to others considering ScreenConnect:** Try it **What problems is ScreenConnect solving and how is that benefiting you?** All PC and server problems with customers. Fast and simple way to access customers devices. ### 31. Connectwise Control is well priced and very simple to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2018 **What do you like best about ScreenConnect?** Ease of use, I am able to give access to non-technical team members and they can remote in to customers computers, or do remote meetings. **What do you dislike about ScreenConnect?** cost for multiple licenses gets expensive very quickly **What problems is ScreenConnect solving and how is that benefiting you?** Screensharing and remote meetings **Official Response from Jenny Griesdorn:** > Hi there, thanks for your review! We hope you continue to build a partnership in the future. ### 32. Great Experience. Every Time **Rating:** 5.0/5.0 stars **Reviewed by:** Don M. | Ops Mgr, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** Easy to use interface for my clients. Makes remote support a breeze. **What do you dislike about ScreenConnect?** Have not found anything that is hindering. **Recommendations to others considering ScreenConnect:** This will automate your service and make response times extremely quick. **What problems is ScreenConnect solving and how is that benefiting you?** It is saving truck rolls. ### 33. Not optional for a successful MSP business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** Ease of use and flexibility. Easy to setup and begin remote control **What do you dislike about ScreenConnect?** No dislikes, No dislikes, No dislikes, No dislikes, No dislikes, **Recommendations to others considering ScreenConnect:** 100% worth it **What problems is ScreenConnect solving and how is that benefiting you?** Remote access has been a great tool for our business **Official Response from Jenny Griesdorn:** > Thank you for the positive response! We value your partnership with ConnectWise. ### 34. Solid, FAST Remote control **Rating:** 4.0/5.0 stars **Reviewed by:** Scott S. | Chief Executive Officer, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2017 **What do you like best about ScreenConnect?** The Speed and quality of the remote view is stellar! I am really amazed at the speed at which connections are made. **What do you dislike about ScreenConnect?** Pricing / Licensing is high v.s the way it was prior to when ConnectWise took over. You can no longer license the old way which for some companies was a better way to go. **Recommendations to others considering ScreenConnect:** It's best to dedicate a server to it (or virtual machine) Integration is good, and the ease with which you set it up will surprise you. **What problems is ScreenConnect solving and how is that benefiting you?** Remote access to client computers in many different sites over many different internet connections. ### 35. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2018 **What do you like best about ScreenConnect?** Ease of use and cost. Very scalable and user friendly. **What do you dislike about ScreenConnect?** Nothing, honestly. It's been a great transition and we're going on our 2nd year with the software. **Recommendations to others considering ScreenConnect:** Go ahead and do it and thank yourself later. Seriously great program. **What problems is ScreenConnect solving and how is that benefiting you?** Remoting into computers from our WFH employees with ease and the cost savings has been tremendous. **Official Response from Jenny Griesdorn:** > Hi there, thanks so much for your positive review! ### 36. Awesome remote support and control tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2018 **What do you like best about ScreenConnect?** Cloud based, simple set up and deployment. **What do you dislike about ScreenConnect?** Could use better management, inventory functions. **What problems is ScreenConnect solving and how is that benefiting you?** Simple remote control of computer systems at remote locations. ### 37. Probably the best remote desktop solution I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2017 **What do you like best about ScreenConnect?** The connections are very fast, even over slower connections like wireless data. **What do you dislike about ScreenConnect?** The host application on the computer you're trying to access will occasionally become disabled, but it can be easily re-enabled. **Recommendations to others considering ScreenConnect:** Definitely worth looking at **What problems is ScreenConnect solving and how is that benefiting you?** We user CWC along with other ConnectWise products which allows us to quickly manage and remote into multiple machines for troubleshooting and maintenance. We use this for everything from remoting into users' PCs to updating our clients' Active Directory. **Official Response from Jenny Griesdorn:** > It's great to hear that ConnectWise Control is working well for you! We’re always looking for ways to improve your experience on Control. Appreciate the feedback, and I’ll be sending this over to my team to spark some future ideas. ### 38. Great Product That Is Functional and Doesn't Break The Bank. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2018 **What do you like best about ScreenConnect?** I only pay for concurrent sessions so I can have licenses for multiple admins without the cost going up. I also really like the ability to interact with UAC on Windows machines. **What do you dislike about ScreenConnect?** There isn't much that I can say I don't like about this product. **What problems is ScreenConnect solving and how is that benefiting you?** I'm able to easily support my remote users. **Official Response from Jenny Griesdorn:** > Hi there, thanks for your review! We appreciate the positive feedback. ### 39. Better than the competition **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2018 **What do you like best about ScreenConnect?** The application is lightweight and feature rich. We converted from GoToAssist and haven't looked back **What do you dislike about ScreenConnect?** I have no current complains at this time **What problems is ScreenConnect solving and how is that benefiting you?** Ability to easily connect to clients having PC issues. **Official Response from Jenny Griesdorn:** > Hi there, thank you so much for your positive review! ### 40. Great remote connecting software **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan B. | Dir. Information Technology Services, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about ScreenConnect?** Ease of deployment, great to be able to deploy via gpo. **What do you dislike about ScreenConnect?** Price point, price has continued to increase. **What problems is ScreenConnect solving and how is that benefiting you?** Remote client management. ### 41. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** User friendly interface. Very easy to use and reliable **What do you dislike about ScreenConnect?** Doesn't provide the computer's specification, hardware etc **What problems is ScreenConnect solving and how is that benefiting you?** Helping user to solve issues ### 42. connectwise to help with service calls **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2018 **What do you like best about ScreenConnect?** THE ability to work remotely on a computer to trouble shoot or tech a customer how to make changes to their system **What do you dislike about ScreenConnect?** there is not an ability to remote in without the customer noticing **What problems is ScreenConnect solving and how is that benefiting you?** we use this to help make changes to the access control systems and camera systems we install **Official Response from Jenny Griesdorn:** > Hi there, thanks for your review. It is important to make sure that the end user is aware that you're remoting into their software, because the end user could fear that they are being scammed or hacked. ### 43. Great solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about ScreenConnect?** The quick access and easy control panel **What do you dislike about ScreenConnect?** A little easier for users to understand to run the download **What problems is ScreenConnect solving and how is that benefiting you?** IT support ### 44. Works well **Rating:** 5.0/5.0 stars **Reviewed by:** Chad W. | Manager of IT Infrastructure and Systems Development, Commercial Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** Cross platform compatibility. Especially remote control of smart phones. **What do you dislike about ScreenConnect?** The client download process. End users often get confused. **What problems is ScreenConnect solving and how is that benefiting you?** Common problems with a distributed company. Allows me to support users anywhere. ### 45. Great product that's easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** David G. | System & Network Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** The access feature for lesser technical people **What do you dislike about ScreenConnect?** Not possible to use own domain when using cloud solution. **What problems is ScreenConnect solving and how is that benefiting you?** Low monthly cost compared to competitors. Easy to explain to users ### 46. I couldn't live without it **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher R. | Software Operations Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2017 **What do you like best about ScreenConnect?** For us it's very simple. our techs need secure access to our client servers and workstations on the fly and on a recurring basis. Screenconnect makes this so easy for us. The true benefit we realize form Screenconnect is the mobility. Having an Android app that our project managers can use to remotely connect from anywhere in the world was a driving factor in our choice and continues to be a key part of our satisfaction. Hands down the best remote access tool available **What do you dislike about ScreenConnect?** The admin panel and custom config can be a little confusing but once you master it you are in good shape **What problems is ScreenConnect solving and how is that benefiting you?** Our clients are county government facilities, we manage their servers and connect to their individual workstations often to resolve conflicts in our proprietary software or third party applications used by our clients. ### 47. Better than logmein and teamviewer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about ScreenConnect?** speed, easy management of users and computers, simple installation **What do you dislike about ScreenConnect?** Nothing is perfect for my use. I find the product really well **What problems is ScreenConnect solving and how is that benefiting you?** no problems with! it is magic. Much easier to use for our users compared to teamviewer and logmein. The products and the cloud platform are very stable. **Official Response from Jenny Griesdorn:** > Thank you so much for your positive feedback! ### 48. Very effective remote control/support tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2018 **What do you like best about ScreenConnect?** The portal is clean and easy to organize, and the client is lightweight and responsive. **What do you dislike about ScreenConnect?** Elevation/UAC (etc.) in Win10 can be difficult. **Recommendations to others considering ScreenConnect:** Affordable and effective. Nice cross-platform for mixed mac/win environments. **What problems is ScreenConnect solving and how is that benefiting you?** Customer support, for the most part. **Official Response from Jenny Griesdorn:** > Hi there, thanks for your feedback! We understand UAC can be a challenge, and we have documentation available to review - https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Control_Windows_UAC_dialogs ### 49. Great experience but I am still learning. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** The ability to connect to any computer inside and outside the network as long as they have an internet or LAN connection. **What do you dislike about ScreenConnect?** Like to be able to place transferred files where I want them on the receiving computer. **What problems is ScreenConnect solving and how is that benefiting you?** Able to connect to a computer outside our network with out having them connect to a VPN first. ### 50. Great to have the ability of fast reaction remote support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about ScreenConnect?** The fast and reliable login to our clients. Ease of use. **What do you dislike about ScreenConnect?** Installing access remotely if the guest is not under an administrator user. Especially if the person on the other end is not tech savvy . **What problems is ScreenConnect solving and how is that benefiting you?** Our clients many times need immediate solution to their issues. This platform gives us the ability to do that. ## ScreenConnect Discussions - [Jacquard](https://www.g2.com/discussions/27271-jacquard) - 1 comment, 1 upvote - [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) - 1 comment, 1 upvote - [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment - [View ScreenConnect pricing details and edition comparison](https://www.g2.com/products/screenconnect/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-25+15%3A23%3A36+-0500&secure%5Bsession_id%5D=635cb44d-c1b2-44b3-92f5-c588258853dd&secure%5Btoken%5D=2d91867d3d513c41ef61b7d7b28c11f7e2de13658cb197f063aca030f2e19069&format=llm_user) ## ScreenConnect Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) ## ScreenConnect Features **Presenter Tools** - Live Preview - Remote Control - Switch Presenter **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Content Management** - File Sharing **Conferencing Options** - Group Live Chat - Audio Conferencing **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Maintenance** - Remote Reboot - Remote Printing **Content - Remote Video Support** - Content Management - Instruction **Productivity Tools** - Mobile - Multi-Language Support **Application Tools** - Password Protection - Recording **Software Type** - Mobile - Browser Application - Desktop Application **Communication ** - Text Chat - VoIP - Screen Annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Administration** - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Screen Sharing** - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Device Management ## Top ScreenConnect Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,956 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (693 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (511 reviews)