---
title: ScreenConnect Reviews
meta_title: 'ScreenConnect Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 504 reviews by the users' company size, role or industry
  to find out how ScreenConnect works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 504
  scale: '5'
date_modified: '2026-07-20'
parent_category:
  name: IT Infrastructure
  url: https://www.g2.com/categories/it-infrastructure
---

# ScreenConnect Reviews
**Vendor:** ConnectWise  
**Category:** [Remote Support Software](https://www.g2.com/categories/remote-support)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 504
## About ScreenConnect
ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.



## ScreenConnect Pros & Cons
**What users like:**

- Users value the **reliability** of ScreenConnect, praising its stable and quick connections for remote access. (5 reviews)
- Users appreciate the **accurate remote support** provided by ScreenConnect, ensuring smooth functionality and reliable service. (5 reviews)
- Users value the **blazing-fast connection speed** of ScreenConnect, enhancing their remote work experience with minimal latency. (4 reviews)
- Users find ScreenConnect's **ease of use** invaluable for quick remote support, enhancing efficiency and user satisfaction. (4 reviews)
- Users find **easy communication** with ScreenConnect allows quick, reliable remote support and enhances user collaboration. (4 reviews)
- Reliable (4 reviews)
- Users appreciate the **reliable remote access** of ScreenConnect, enabling effective support and collaboration from any location. (4 reviews)
- Remote Support (4 reviews)
- Connectivity (3 reviews)
- Users love the **easy setup** of ScreenConnect, allowing quick deployment and seamless support across devices and borders. (3 reviews)

**What users dislike:**

- Users feel that ScreenConnect's pricing model is **too expensive** , particularly for smaller teams and limited budgets. (4 reviews)
- Users often face **remote access issues** , including poor support availability and excessive connection steps for security. (4 reviews)
- Users face challenges due to **internet dependency** , limiting accessibility in certain locations. (2 reviews)
- Users express concerns about **security vulnerabilities** in ScreenConnect, particularly following a significant incident affecting their server. (2 reviews)
- Users highlight **security issues** with ScreenConnect, including incidents that raise concerns about login safety and system vulnerability. (2 reviews)
- Audio Issues (1 reviews)
- Billing Issues (1 reviews)
- Compatibility Issues (1 reviews)
- Complexity (1 reviews)
- Connection Issues (1 reviews)

## ScreenConnect Reviews
  ### 1. ConnectWise Control is easy to use and a powerful remote management tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrew E. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 23, 2020

**What do you like best about ScreenConnect?**

I really like how simple ConnectWise Control is to use. The ability to do all of the things I need to (access computers remotely, run commands, setup custom scripts, and even transfer files makes it an invaluable resource for me.

**What do you dislike about ScreenConnect?**

One of the frustrations I've encountered is, when I do try to create scripts to try to automate things in ConnectWise Control, it can take some learning and reaching out to get the results I'm looking for sometimes.

**Recommendations to others considering ScreenConnect:**

I have come to rely on ConnectWise Control daily for handling 3/4 of my issues. I lean heavily on it for taking care of so many issues from updates to supporting workers at home to even chatting with them through Control. It is such a vital tool for us now and because of how simple it is to use, I would recommend it to anyone who needs to have remote access and control to your company computers.

**What problems is ScreenConnect solving and how is that benefiting you?**

I have found the ability to connect to a Powershell interface on a remote machine has been invaluable. I have been able to take care of a great number of issues without needing to connect to the actual desktop. Connectwise Control has also helped get a much better handle on inventory.

  ### 2. The best remote access software I have used!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Isaac G. | Technology Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 03, 2020

**What do you like best about ScreenConnect?**

Reliable.  I've tested various remote access programs such as Splashtop and Teamviewer.  Connectwise control was a great blend of value and affordability.  You can either install an agent for remote access whenever the device is powered on, or you can do remote support with a url and a code.  Both features are essential and beautifully implemented.

**What do you dislike about ScreenConnect?**

It took a little bit to learn the interface, but after a couple days it was easy to use.  It's helpful to go through the remote process from a test machine to make sure you know what the user sees when setting up remote sessions.  I found that sometimes that download app didn't load right away, or the steps were just slightly different if the user already had the app installed.  Very minor issues, but overall simple to use.

**Recommendations to others considering ScreenConnect:**

Connectwise is simply the best.

**What problems is ScreenConnect solving and how is that benefiting you?**

We have lots of remote staff with various devices.  Most remote software seems to work better on a certain platform (Mac or Windows).  Connectwise was the first I've used that works equally well on both Mac and Windows.  The session reliablity was second to none.  I rarely has sessions get disconnected due to the software.

  ### 3. Integrated digital range measurements can be developed with connectwise control.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 14, 2020

**What do you like best about ScreenConnect?**

A strong integration application of communication is established with the software of connectwise control, a system that is in charge of motivating the digital sectors of your company, by means of uses directed towards the congruent uses of its organizational values of prepared remote connection, where its functions vary from desktop management and technical operational follow-up adjustments, in which clearly assured purposes are obtained of proportionate management of the amount of information that is managed within the company for the well-being of its business functions of service direction of qualified mobilization routes and domains of management of informative corporate assets.

**What do you dislike about ScreenConnect?**

It has deficient codes and cryptographic that do not allow the extension of the compatibility margin that is desired to obtain with this format, which causes that not all the users can acquire the pleasing functions of remote development of inquiries, investigations and dispositions of manipulation of fundamental bases of theory of closed order with dispositions of progress of networks and shared resources, having to define greater sequences of compatibility update, making that all the devices can maintain an effective position of use of connectwise control.

**Recommendations to others considering ScreenConnect:**

For having the condition to acquire improvements progressively for the attention of visual changes control techniques, data import, intelligent storage accumulation, combined operations of shared screens, directed multi user access, manufacture of connections balance schemes from different range points, direct configuration of updates for your mobile equipment, laptops and desktops, for understanding services in charge of distinction of stable work routes, connectwise control clarifies each problem of your work team and fulfills the necessary help for you and your company.

**What problems is ScreenConnect solving and how is that benefiting you?**

Part of the operation of my corporation are the tools that allow me to put my operations on the right track with connectwise control, which are responsible for ensuring customer relationships, communications support management specifications of address automation expressed in visual formats, remote technical control applications, regular informational presentations, which has served to increase the number of responses to the aspects of remote use accounts approach, transparency of commands marked by algorithmic numerologist for the stable position of the data experienced in your chat panel and integrated system for data sharing.

  ### 4. A control determined under precise techniques establishes connectwise control.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 06, 2020

**What do you like best about ScreenConnect?**

A remote disposition built by analytical precision's of coordination of data transmissions by digital ways is established by connectwise control, a secure and focused remote access system for the perfection of remote manipulation of your company's information, being a software owner of a blue logo with black letters, the one in charge of adapting in your desk a suitable directed support, for you and your clients' portfolio, working with complete capacities of assisted networks linking, where your administration performs great helps of professional services.

**What do you dislike about ScreenConnect?**

It cannot quickly download its programming, due to a loading error that runs in the background in its programming, altering the quality of response of its software to the demands of prompt completion of this process, where there is a long duration of the platform in responding to the stimulus of termination of connection.

**Recommendations to others considering ScreenConnect:**

With connectwise control there are simple solutions for your connectivity problems, being a system capable of generating confidence to your customers, comprising a simple approach and landing in the computer branches of the coding of the devices connected to this platform, enhancing connections enriched with extension support properties and improved data communications.

**What problems is ScreenConnect solving and how is that benefiting you?**

I have used connectwise to address the directions of the company's remote connectivity work, which generates a quality experience integrated to the cloud, with storage linkage, scalable service delivery, resource mobilization, digital function relocation, segmented scanning, computer assistance customization, screen management tracking, professional resolutions, comprises this device preparation and monitoring system composed of visual work schemes.

  ### 5. ConnectWise Control as a key feature for its innovative products.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 01, 2020

**What do you like best about ScreenConnect?**

It maintains incredible characteristics that allow to acquire a better performance at the time of making a work within a platform, with sophisticated advanced tools, that make flexible these robotic processes in great enterprise proportions, one of the qualities that I like more of this system, is that it makes updates in its operative panels, constantly, implementing extravagant and multifunctional functions, that assure a better flow once it is implemented to the servers of an organization in general, without excluding its additional options of use, which present wonderful results when it is located in the heat of its work sites.

**What do you dislike about ScreenConnect?**

We can emphasize that it does not present facilities of payments or necessary demos, to verify that this product is the necessary one, for the users who are interested in these functionalities, specifically to confirm, that these processes are effective, and fulfill the requirements that the organizations urge, for their daily development, without excluding, that it does not contain free versions, to foment a trustworthiness between the operators with digital enterprise properties and this software.

**Recommendations to others considering ScreenConnect:**

ConnectWise Control is an excellent cloud-based solution for organizations that are IT-based, or develop advanced products, and require a quick budget to get this digital item on the web as quickly as possible, and start getting fair revenue and pricing in its most recent denominations and upgrades. It is a much needed system on a large scale, with major objectives, in companies with developments in their most fluid and outstanding productivity.

**What problems is ScreenConnect solving and how is that benefiting you?**

We use this system, due to its various functional characteristics that allow digital quotations within our departments, which are dedicated, specifically in the area of sales or e-commerce, to track the operations that are made, with the rates of the day, and thus not proceed to obtain losses, but, gains at a good statistical scale, in the economic administrations of our company, in a general way, more than anything we use ConnectWise Control to quickly generate, the budgets of the products that we elaborate frequently, in relation to the technological advances that are developed.

  ### 6. Easy and fast remote access

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kyle R. | Lead Technician, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 30, 2020

**What do you like best about ScreenConnect?**

What is the most helpful? It's easy to setup a remote session, the client is a small download, remote session feels fast.

**What do you dislike about ScreenConnect?**

What is the least helpful? Sometime the idle time is not correct, a computer will show not in use, you cannot and clearly someone is using the computer.

**What problems is ScreenConnect solving and how is that benefiting you?**

Quick remote access setup, can run command line commands, various ways to sort installed agents.

  ### 7. Literally the best remote desktop software I have used

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alojz C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2020

**What do you like best about ScreenConnect?**

Ah it is so fast, so snappy, so lightweight. I have not used a better one then screenconnect. Or I guess they have rebranded it to control. It is not laggy at all, does really well with low bandwiths, so many features! You can make the users screen black while you are using it so they can't see what you are doing. You can reboot into safe mode with networking from the command at the top. Doing onetime sessions are pretty easy. Right now, we use N-central as our RMM so it doesn't integrate with our tools (we use take control for mass remote desktop). We use screenconnect for our one time sessions. So easy. A couple jobs ago, we used labtech or now what is called connectwise automate, and the integration is absolutely amazing! All you do is open the computer on labtech and click the screenconnect icon on the bottom right and opens straight up. There's elevation, you'll need to enable that so UAC doesn't get in the way. Can't rave enough about it. I wish N-central integrated it coz its better than gotoassist (we changed from gotoassist to screenconnect), better than logmein, and the rest! Oh and its cheaper than all the big name remote desktop software!

**What do you dislike about ScreenConnect?**

The CMD interface isn't as fast as I would like but hey what can you do. Small price to pay

**What problems is ScreenConnect solving and how is that benefiting you?**

Ah just makes supporting people remotely so much easier!

  ### 8. ConnectWise has prove to be solid tool to support end users

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kim W. | IT Systems Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2020

**What do you like best about ScreenConnect?**

We use the Access functionality which is where we install the client on every single machine in our company that gets provisioned to our employees.   That way we can connect to those machines at any time it has an internet connection, which gives us the ability to support with or without end user intervention.

**What do you dislike about ScreenConnect?**

We have had small pockets of downtime which can be problematic for our external customer support team.

**Recommendations to others considering ScreenConnect:**

When implementing for use with internal users, install the client on each machine so that you can take advantage of the Access module offered.

**What problems is ScreenConnect solving and how is that benefiting you?**

We started using ConnectWise a few years ago as a support tool for our external customer support teams.   It gives our technicians a very easy way to connect into our customer's computers by providing a 'join code'  or sending an invite or link to join.   More recently, however, we have really taken the use of the 'Access' portion to a much higher level of usage because our entire organization has moved to working from home and this affords us the ability to connect anytime, day or night, to our employees equipment.   This tool has been an absolutely blessing as we work to troubleshoot and solve problems remotely.

  ### 9. Great remote tool with an ever growing remote user footprint.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Charles N. | EUT Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** June 29, 2020

**What do you like best about ScreenConnect?**

I like the ability to remote and help users no matter where they are as long as they have a sufficient connection to the internet.

**What do you dislike about ScreenConnect?**

Nothing that I can think of, ScreenConnect/ConnectWise Control is a great product that I have any issues with.

**Recommendations to others considering ScreenConnect:**

Integrate it with Adaxes or AD to automate the permissions for admin users.

**What problems is ScreenConnect solving and how is that benefiting you?**

Aids in assisting users remotely. Helps with management of remote machines. Software can be easily installed by using transfer files option. We can easily assist when a machine falls of the domain or is having password sync issues.

  ### 10. Very helpful tool

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nick K. | Network Administrator, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 12, 2020

**What do you like best about ScreenConnect?**

Minimal time needed to connect to a client computer in order to troubleshoot issues.  Fast, reliable connection that can be toggled to cater to the internet connection speed.  Plenty of options available from entering shortcut keys to pasting what's in the clipboard.  You can also set up your clients to be able to remote connect to their own office computers remotely.  Very helpful in this uncertain time.

**What do you dislike about ScreenConnect?**

It can occasionally be the cause of computer slowness, resulting in longer troubleshooting times and the occasional reboot.  Other than that, this is a great product for remote connections.

**Recommendations to others considering ScreenConnect:**

Be ready to get connected quick!

**What problems is ScreenConnect solving and how is that benefiting you?**

We are able to quickly and more efficiently service our customer base, as this gives us the ability to connect to their computer in real time so we can take a look at whatever issues they are having, then work on resolving them while the customer looks on.  Very helpful tool to show customers the right way to do something or to have them walk us through a process we may be unfamiliar with so we can document it for future reference.

  ### 11. Using ConnectWise on Regular Bases

**Rating:** 4.0/5.0 stars

**Reviewed by:** Shaya G. | Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2020

**What do you like best about ScreenConnect?**

It is easy to create a remote session.
The quality is good.
If you are IT and doing work on a machine and have to restart, the session starts automatically.
Low cost.
easy to take control over in a remote session.
As the remote session is starting you can see information regarding the other machine. You can also see if the use was able to download the installation for the remote session. It's just a good way of keeping you informed.
 Since you don't have to schedule anything in advanced and you can jump on it right a way, we like it.

**What do you dislike about ScreenConnect?**

Not all the anti virus software allow it to work so you may have to add an exclusion or disable the security for a short period of time.

It doesn't work well if the internet speed is low. This only happened to me a couple of times.

The user interface looks a little bit old.

**Recommendations to others considering ScreenConnect:**

It is a good product and easy to use. It is more cost effective than some other platforms. Our clients like it because on their side they only need to download a small file and they don't have to register or sign up for anything.

This is not something like GotoMeeting that I would use for meeting and conferences. I would only use this for remoting into a machine for technical work and support.

For remote access, ScreenWise and TrueView are defiantly my favorites. TrueView is a better product but a lot more costly. I see a lot of IT support companies using TrueView.

I would also suggest using the free trial first. It's easy to use so you can get a feel of how it works and if you like it. 

It can run in the cloud so you need to be cloud friendly. I guess almost everything is in the cloud now days.

If you are worried about the security, then you need to spend $$$ and go to Cisco. The charge premium but that's what the governments use these days.

It is easy to create a remote session, the quality is good.
If you are IT and doing work on a machine and have to restart, the session starts automatically.
Low cost.

**What problems is ScreenConnect solving and how is that benefiting you?**

We use this application to remote into our clients' machine to help them with their Autodesk software issues.

It's cost effective and our Tech Support team use it everyday.

We also use this internally to help each other with technical problems. Since you don't have to schedule anything in advanced and you can jump on it right a way, we like it.

  ### 12. Easy to use and reasonably priced! Meets all my remote needs.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melody C. | Bookkeeping staff, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 26, 2019

**What do you like best about ScreenConnect?**

I can easily connect with clients who need help. It is NOT difficult for them to connect, which was a concern with a previous program. Connection is simple and NOT time-consuming. They do not have to be computer savy to connect to a support session.
I am amazed at all the features available for the price. My clients see me as a "miracle worker" because it enables me to quickly get into their computer and address problems they are unable to fix.

**What do you dislike about ScreenConnect?**

I have not yet found anything I dislike about ConnectWise Control. As far as I am concerned, the only downside I have found is the logo file size must be > 5kb if you want your own company logo to appear in place of the ConnectWise Control logo.

**Recommendations to others considering ScreenConnect:**

Just try it! You will find it is so easy to set up and use. You will amaze your clients at how well you are supporting them. It meets all my expectations and has features I didn't expect. It really is the best solution I have ever tried. I wish we had switched to ConnectWise Control sooner.

**What problems is ScreenConnect solving and how is that benefiting you?**

I can retrieve files and remotely support and train clients. Most of the clients with whom I have used it are impressed at how easy it is and how quickly we can connect.

  ### 13. Good tool for remote access

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 04, 2020

**What do you like best about ScreenConnect?**

It's pretty easy to establish a remote session with the user using ConnectWise Control.
ConnectWise Control works at least for both Windows and Mac devices.
It has some very cool features in it for example the ability to run commands remotely

**What do you dislike about ScreenConnect?**

Sometimes it won't recognize the user is actually connected, making it a little harder to access users' devices. If you are in a rush, this may be a little inconvenient, although I still consider ConnectWise Control one of the best tools for remote access in the market. The toolset it has overcomes the number of issues I've had since I started using this tool.

**Recommendations to others considering ScreenConnect:**

If for some reason you can't find the user's computer as able for a remote session, you can open the support tab and create a virtual environment in which your user can connect using their browser. This makes it easy to access their machines remotely even though you don't see that under your domain machines list.
Adding to that, another good feature is that you can run commands on the users' machines cmd prompts by using ConnectWise Control, another very useful tool.

**What problems is ScreenConnect solving and how is that benefiting you?**

My team uses that as a form to remote into users machines to fix issues or help them with general inquiries. From all the remote tools I've used, ConnectWise Control was the one that better assisted me by allowing me to remote into users' machines quickly and easily, with almost 100% transparency to the users.

  ### 14. ConnectWise Control software for remote connection of high quality and availability at all times.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Yuan L. | Professor Of English, Higher Education, Enterprise (> 1000 emp.)

**Reviewed Date:** November 25, 2019

**What do you like best about ScreenConnect?**

Connectwise control is a highly functional software, has an extraordinary design and interface that makes it ideal for anyone to work with this software, as it is very easy to use, one of the features that I love about connectwise control is that it allows its users the ability to view and control devices remotely easily and quickly, from anywhere where their users have internet connection, one of the factors that I loved about is software when you buy is that it is compatible with Mac, Windows, Android and many other devices making it a key factor for people to use this software from any device, in general is very complete, its function that allows video conferencing is really good because its quality of audio and video is really incomparable.

**What do you dislike about ScreenConnect?**

One of the disadvantages Connectwise control has is that you need a good internet bandwidth connection that surfs very fast and is stable, because if the software does not have a good internet connection can have malfunctions as the unstable connection and it can happen that the software loses the connection completely or its operation is very slow and can be completely frozen and I actually consider it a real nuisance to work like this, but in general this is a factor that I do not consider worrying because this usually happens very infrequently.

**Recommendations to others considering ScreenConnect:**

I recommend Connectwise control for being an ideal software to establish connection with other equipment from different devices and perform different tasks, I also recommend it for being a very good software to perform high quality video conferencing, in general Connectwise control is a platform very well designed to meet its performance at all times is a platform that will almost never fail in its operation to its users.

**What problems is ScreenConnect solving and how is that benefiting you?**

I use Connectwise control to connect remotely from my work to my home computer to transfer different files in classes, and I also use it almost daily to make high quality video conferences with some students or colleagues who are in different countries, since it allows me to dictate high quality language courses and with many tools provided by this software that makes it very useful for a greater development of participants of online classes, in general I consider that I love working with Connectwise control.

  ### 15. Remote Support as a Tool for Clients

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shiraz S. | IT & IM Consultant, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 24, 2018

**What do you like best about ScreenConnect?**

Self and Could Hosting - Great Tech Support - Great Value. I have used various other remote support tools and have settle on this for my Company. Remote support in today's cloud-heavy world is far more effective for both the IT provider and the customer for many reasons.

**What do you dislike about ScreenConnect?**

User Interface could be improved - Client Install procedure could be made easier for someone requiring remote help

**Recommendations to others considering ScreenConnect:**

Definitely worth considering for SME - Great Value and Support

**What problems is ScreenConnect solving and how is that benefiting you?**

Excellent Remote Support Tools - Better value than other brands but superb tech support

  ### 16. Connectwise works very well for remotely supporting our field employees.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brett W. | IT Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 03, 2020

**What do you like best about ScreenConnect?**

The ConnectWise client allows me to remotely control remote PC's for troubleshooting.  There are many included controls that help this process work smoothly.

**What do you dislike about ScreenConnect?**

It can sometimes be hard to talk someone through the initial connection process.

**What problems is ScreenConnect solving and how is that benefiting you?**

I am able to remotely support our field personnel on their laptops.  If they are having an issue with a software or website, I am able to connect to see exactly what the system is doing.  This allows me to resolve issue much more quickly.

  ### 17. ConnectWise Review

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kelli L. | Bookkeeper/HR Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 08, 2020

**What do you like best about ScreenConnect?**

I like that it allows me to be able to see the computer screen and work remotely and access documents while wfh

**What do you dislike about ScreenConnect?**

It's not as user friendly or as easy to manipulate as other remote softwares I have used

**What problems is ScreenConnect solving and how is that benefiting you?**

Some of the problems tend to be finding the actual screen and being able to manipulate the screen size.  It drops behind the other screen and there's some manipulation that has to be done

  ### 18. Essential for productivity and a daily driver to our business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jereme S. | Proactive Engineer , Small-Business (50 or fewer emp.)

**Reviewed Date:** November 05, 2019

**What do you like best about ScreenConnect?**

The complete ease of logging in and having full access to machines under our agents. Installing an agent is as simple as navigating to a website and clicking "get support", and we can screen share and troubleshoot client issues in seconds.The behind-the-scenes command prompt built in is a bonus. 

**What do you dislike about ScreenConnect?**

Constant updates that need to update the agents nonstop.

**Recommendations to others considering ScreenConnect:**

Hands down the best application for remote support. If you have the Connectwise Suite, your MSP will be on the path for success quickly. 

**What problems is ScreenConnect solving and how is that benefiting you?**

Remote Desktop access and seeing the issues of clients with them and learning. Immediate fixes as well. 

  ### 19. Screen Connect

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2020

**What do you like best about ScreenConnect?**

The most convenient function of screen connect is having multiple technicians login to the same computer if need be.  We switched from Logmein and this was not a feature and served to be a problem on multiple occasions.

**What do you dislike about ScreenConnect?**

Sometimes after updates the machines do not show the name of the user logged into the machine.  It's easy to find out, but it is usually displayed below the machine name.

**What problems is ScreenConnect solving and how is that benefiting you?**

As an MSP we use ConnectWise Control daily to remote into machines to solve problems.  We have become so efficient in our troubleshooting process.

  ### 20. Good product good support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Brian R. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2020

**What do you like best about ScreenConnect?**

The pre-failure product reports where we can a warning on imminent hardware failure.

**What do you dislike about ScreenConnect?**

sometimes tickets generated can be overwhelming.

**What problems is ScreenConnect solving and how is that benefiting you?**

We are able to get full asset listings including software installed.

  ### 21. Perfect Remote Control system

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 01, 2020

**What do you like best about ScreenConnect?**

ConnectWise Control is fast, secure and we can run it on premises.

**What do you dislike about ScreenConnect?**

The interface could improved to be a bit more modern.

**What problems is ScreenConnect solving and how is that benefiting you?**

With ConnectWise Control we can deliver efficient remote support to our customers.

  ### 22. Nothing Else Compares

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nick V. | IT Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 10, 2018

**What do you like best about ScreenConnect?**

It's fast, it's reliable, and super easy to use. Navigating multiple displays is handled better than any other remote access software. I also love the additional insights you can see at a glance such as IP address and user logged on, and whether the session is active or idle. The remote command line is super fast and very helpful for local password resets and other management in a pinch.

**What do you dislike about ScreenConnect?**

The only quirk about it is gaining elevated access in Windows with UAC enabled. Having to send CtrlAltDelete, enter credentials, and then rely on a local user to "approve" the elevation request is cumbersome for those clients that do not have local administrator permissions. This means that unattended access must be carefully installed so that you retain elevated permissions in the event you don't have a local user on hand to click your UAC prompts.

**Recommendations to others considering ScreenConnect:**

I highly recommend the free trial, as it provides a full-featured proof of concept to you and your team. I am sure that you will find the performance and simplicity will boost your teams efficiency enough that you'll buy it. Especially once you start to price compare to the alternatives, there is really no reason not to be using ConnectWise Control for any remote device management needs you may have.

**What problems is ScreenConnect solving and how is that benefiting you?**

CWC provides our business with super fast and reliable remote access to all of the machines in our company. It's super easy to set up and manage. Support requests are resolved much more quickly because there's no time wasted waiting for a connection to be established, and the performance of the program is second to none.

  ### 23. ConnectWise Control, does what it says on the tin

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 30, 2019

**What do you like best about ScreenConnect?**

ConnectWise Control is a very economical way of connecting to remote PCs. I was a long term LogMeIn user and was getting fed up with the year on year price increases. ConnectWise Control solves this very easily as it has a very low rate once you move up to the 500 to 1,000 PC bracket. It is very quick to connect as well.

**What do you dislike about ScreenConnect?**

There are a lot of features within ConnectWise Control, but they are not always readily available to users to operate. Features such as applying your own logo, branding your company colours etc. are a great way of making it your own, but you have to go into settings that looks similar to database true/false commands.

**Recommendations to others considering ScreenConnect:**

Do the math on projecting total remote PCs

**What problems is ScreenConnect solving and how is that benefiting you?**

It solves the remote connection problem easily, you can set your own custom install file as well. The main benefit of ConnectWise Control is the cost savings. I am paying a couple of thousand dollars a year for 1,000 or so remote PCs. If this was LogMeIn, I would guess the cost would be a multiple of this. 

  ### 24. Excellent product, very efficient

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2020

**What do you like best about ScreenConnect?**

I like how simple and straight forward it is in connecting to remote clients. This helps in an MSP environment where you have multiple clients. You can even group the client together.

**What do you dislike about ScreenConnect?**

I dislike the fact that it seems you have to setup a local server in order to fully utilize it.

**What problems is ScreenConnect solving and how is that benefiting you?**

Being able to remote into workstations to quickly resolve issues helps in my customer service to my clients.

  ### 25. Provide technical assistance to your customers with ConnectWise Control

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elijah H. | Senior University Technician in Networks, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 08, 2019

**What do you like best about ScreenConnect?**

ConnectWise Control is to my taste the best software for remote assistance of the present, this because it not only serves to take remote control of a team, but also allows you to share files, interact with your client or user through a room chat, which by the way is very useful because through this the client can write to you for any query without the need for a remote connection and the one I like the most is that it allows you to launch CMD commands from your console to apply them to the equipment that we want, this is very practical because it helps us to solve small flaws without having to establish connection with the client

**What do you dislike about ScreenConnect?**

What I do not like about connectwise is that every time they update the agent version, it is not updated automatically in the equipment, but you have to go team by computer updating it manually, which is extremely uncomfortable , out of that at the operating level the application works excellently and the truth is that I would not exchange for any other tool

**Recommendations to others considering ScreenConnect:**

If you want to provide a better support service to your customers you must have a good application for remote connections, in that sense ConnectWise Control is your best choice

**What problems is ScreenConnect solving and how is that benefiting you?**

The main solution that offers us is to establish connection or take remote control of our customers and users so we can provide technical assistance in case they should need it.

  ### 26. Offers an excellent remote support service to your users with ConnectWise Control

**Rating:** 4.5/5.0 stars

**Reviewed by:** Victor M. | Sistem Engenier, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 03, 2019

**What do you like best about ScreenConnect?**

What I like most about ConnectWise Control is that it is a lightweight application, easy to download and install, it also allows the administration of all the equipment that is supported through a console, in which incidentally they can be execute commands remotely to computers through CMD, this prevents administrators from having to connect to perform basic activities that could be carried out through commands, this function is very useful and novel

**What do you dislike about ScreenConnect?**

In all the time that I have using ConnectWise Control that should be almost 3 years ago I have never presented problems when using this application, the best use I give is to take remote control of the equipment of my clients and users and thus be able to provide support solutions and always the application has worked perfectly so is that ConnectWise Control integrates a function that allows you to decrease the resolution of the screen during the connection so that the speed is much higher, that is why I have no bad comment about this application

**Recommendations to others considering ScreenConnect:**

Use your trial version and you will see how easy it is to take remote control of a computer using ConnectWise Control

**What problems is ScreenConnect solving and how is that benefiting you?**

ConnectWise Control is the ideal tool for those companies that are dedicated to provide IT consulting services and technical support service, but if you have a manufacturing company, you can also use ConnectWise Control since you can implement this tool so that your person can IT provides support to all users of your infrastructure and thus do not see the need to be leaving their offices to travel the entire company, the truth is that working with ConnectWise Control is the most comfortable because there are connections they are totally real-time, it allows you to share files from one computer to another and even record the connection sessions, it's just wonderful

  ### 27. Very easy to use remote support software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2020

**What do you like best about ScreenConnect?**

The ease of the user interface, not only for the technician offering support, but also for the user who will connect with the technician.

**What do you dislike about ScreenConnect?**

Sometimes the support on Mac, due to the nature of Mac's security, can be difficult to navigate.

**What problems is ScreenConnect solving and how is that benefiting you?**

The ease of connecting with remote users. It's quick and easy, and feels painless from both sides.

  ### 28. Awesome tool for IT teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 11, 2019

**What do you like best about ScreenConnect?**

ConnectWise allows you to log into another device from your own. If I am having an issue on my computer, the IT team can log into my machine from theirs using ConnectWise and fix the issue on my computer without having to come over in person. 

**What do you dislike about ScreenConnect?**

Nothing to dislike about the tool. It is very helpful and easy to use. 

**Recommendations to others considering ScreenConnect:**

If you are an IT team, you definitely should invest in getting this product. It will help you so much and help you to resolve IT issues in a faster amount of time. 

**What problems is ScreenConnect solving and how is that benefiting you?**

It allows IT teams to solve problems faster. They are able to log in to other devices from their own without having to leave the office and travel to a different destination. It is really cool that they are able to that. The company I work for is pretty large, so it makes our help desk tickets get resolved faster by eliminating traveling. 

  ### 29. Amazing remote support tool, beats logmein easily

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Glass, Ceramics & Concrete | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 10, 2018

**What do you like best about ScreenConnect?**

Its faster, easier to deploy, and far cheaper than logmein.  It has got even better with time as they keep adding new functionality that makes managing all of clients easier.

**What do you dislike about ScreenConnect?**

That its not free lol.  One thing I would like to see improved is remote powershell if possible instead of basic command prompt from the background scenes.  More functionality enabling silent administration of tasks such as uninstall programs etc without bothering the end user would be awesome.  Some type of tie in integration would be amazing to product like PDQ deploy + inventory.

**Recommendations to others considering ScreenConnect:**

Stop waiting, get a free trial and use the product, you will love it.

**What problems is ScreenConnect solving and how is that benefiting you?**

Have easy way to support our users instantly when they call without having to ask them for information.

  ### 30. The fantastic remote connection system.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 28, 2019

**What do you like best about ScreenConnect?**

I have been working as a member of the technical support team of a software company for more than 8 years and I can say that ConnectWise Control I like to use it not only for its clean, modern and friendly interface but also allows me to have a direct communication with the client or a member of my team that has problems with your computer.

I really like to be able to use your chat system because I can know the needs of the client in real time before establishing a remote connection, in short, I think it has never been easier to solve all the defects according to the program remotely with the so that we can keep the client happy and satisfied.

**What do you dislike about ScreenConnect?**

Not everything is perfect, this program has things that I do not like, for example, this system does not have a native update synchronizer that allows to be updated at all times, to be able to update it, I must apply these improvements manually, which subtracts an important period of time, that I can use it for other things.

**Recommendations to others considering ScreenConnect:**

Without a doubt I recommend this system because it has allowed me to be effective in solving any inconvenience that a client may have with this program, being able to log into his computer remotely. This is a great help because it has allowed me to increase advertising to my business thanks to the best service I can offer with the help of ConnectWise Control.

**What problems is ScreenConnect solving and how is that benefiting you?**

Thanks to this software I can provide complete advice as technical support effectively no matter the time or place where you are, you can easily establish interesting conversations or video conferences where you can access any computer remotely, without having to leave the office or the comfort of your home.

No doubt this system provides not only comfort but also possibilities to be able to solve any problem remotely.


I am very happy to have this system that in turn has allowed me to improve response times, leaving my clients happy with our services.

  ### 31. A Solid Remote Control/Support/Meeting solution

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 09, 2018

**What do you like best about ScreenConnect?**

Affordable solution with all the features we wanted.

**What do you dislike about ScreenConnect?**

Uh....  Can't think of anything it's a great product

**Recommendations to others considering ScreenConnect:**

Solid support tool.  Been essential to our team.  Had a few issues with random printer mappings.

**What problems is ScreenConnect solving and how is that benefiting you?**

Remote Support, Remote Meetings

  ### 32. Good for Remote IT Access

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexis T. | Customer Success Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2019

**What do you like best about ScreenConnect?**

Easy to install, great user experience and interface, makes remote access and control very easy when working with clients. 

**What do you dislike about ScreenConnect?**

CW is always a little clunky and updates are a headache. CW is due for a design overhaul in general. Best of it's kind though. 

**What problems is ScreenConnect solving and how is that benefiting you?**

We are able to remotely access client computers and servers to solve and diagnose their issues more efficiently and quickly. Our team is able to serve more clients more often.  

  ### 33. Simple and easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kenneth M. | Commissioner of Cultural Affairs, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 05, 2019

**What do you like best about ScreenConnect?**

I like the remote commandline a lot, I find it very useful.

**What do you dislike about ScreenConnect?**

The web admin interface is janky, and sometimes could be laid out better.

**Recommendations to others considering ScreenConnect:**

Not much

**What problems is ScreenConnect solving and how is that benefiting you?**

Makes it easy to jump right in

  ### 34. One of the best Remote Control Solution for a MSP

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joseph M. | IT Freelance, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2019

**What do you like best about ScreenConnect?**

As a MSP ConnectWise Control allow us to take control of any of our custumers endpoints, with zero complication, giving us a powerful tool to help any user in the most criticals and not so criticals times.

With a agent thats have a very small footprint the deployment is very nice and smooth, just too easy to belived it.

With ConnectWise Control we are able to audit every single connections our engineers do, and thats something that give tranquility to our customers, because they know that behind their it infractructure, theres agroup of professionals that keep they data safe.

We can restrict access to any endpoint to a specific group of people and we can also give access to people that dont belong to the organization with the hot passes, thats is a plus that i just love, because a external consultant can connect and do any task without even even get a vpn user, and for a limited period of time.

**What do you dislike about ScreenConnect?**

The admin console need to improve, i thing they can make adjusment, because is pretty ugly.
Sometimes the connection turn pretty slow.
Sometimes the agent gets corruct and give some troubles to reinstall.
In some cases the service stop with not reason.



**Recommendations to others considering ScreenConnect:**

Just try the solutions you won't regret it.

**What problems is ScreenConnect solving and how is that benefiting you?**

With Connectwise Control we are able to give a quality support at affordable price to our customers.

  ### 35. ConnectWise Control is great.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Scott B. | IT Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 19, 2019

**What do you like best about ScreenConnect?**

Its speed while connected is great, very little if any lag.  It is easy to use both for support and remote access.  Gives you both tools, one for Support of customer PCs and Servers, as well as one for on demand support of end users.  Very affordable.

**What do you dislike about ScreenConnect?**

Interface organization is a little difficult to get used to.  Groups are not easy to setup.  But it is functional

**Recommendations to others considering ScreenConnect:**

Well worth the investment.  Product works great for connecting to desktops of both PCs and servers.

**What problems is ScreenConnect solving and how is that benefiting you?**

We are easily able to connect to customers desktops and servers to provide support and diagnose issues.  It saves us time and money by limiting the number of times we have to go onsite to solve a simple issue.  It has also improved our time needed to solve issues for our customers.

  ### 36. ConnectWise Control simplifies IT

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** May 08, 2018

**What do you like best about ScreenConnect?**

Ease of use. We direct clients to our customized portal and provide a code. I also love that we can stay logged in after a reboot. 

**What do you dislike about ScreenConnect?**

Not much. It really does all we need it to do.

**Recommendations to others considering ScreenConnect:**

Great Product. Keep using it.

**What problems is ScreenConnect solving and how is that benefiting you?**

Getting remote access to laptops and other devices without the need for VPN access

  ### 37.  Remote support and file transfer with ConnectWise Control

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ramon T. | Systems engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2019

**What do you like best about ScreenConnect?**

When we talk about technical support we must always bear in mind that at some point we are going to need a tool that allows us to take remote control of a computer, to be able to give support at a distance, today I want to talk to you about one of those tools, it is called ConnectWise Control which for me it is one of the most complete of its kind, as it not only allows you to take remote control of a computer but also allows the transfer of files between one computer and another, additional has a chat room to interact duarante the process of remote connection, the tool is very powerful and friendly interface, easy to use for any user


**What do you dislike about ScreenConnect?**

As for what I dislike, there is nothing that I can complain about in relation to ConnectWise Control since its connections are in real time and without any type of delay, besides this tool allows you to adjust the resolution of the screen in the computer of the that you have control in order to lighten the traffic in the connection and that it goes a little faster, as I mentioned before to my liking this is the best tool of its kind, therefore I have no complaint about it, quite the contrary I'm fascinated with this wonderful tool


**Recommendations to others considering ScreenConnect:**

My recommendation regarding ConnectWise Control is to implement it without fear and you will see that for remote control and remote support no tool like this

**What problems is ScreenConnect solving and how is that benefiting you?**


In terms of business solutions resolved with ConnectWise Control we have many initiating what is the technical support at a distance, thanks to the fact that it allows to take remote control of the equipment of your network, also it is necessary to mention that the tool is very simple to deploy, besides in its conzola exists a chat room that allows the interaction with users during its connection, and a command window through which we can send CMD commands to the computers of our network without having to take remote control of these, without counting the perfect and harmonious integration that has with 2 powerful tools of the same house as are ConnectWise Manage and ConnectWise Automate, which facilitates the work of technical support to any analyst in any corporation

  ### 38. Experience with ConnectWise Control

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carlos M. | Senior University Technician in Informatics, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 26, 2019

**What do you like best about ScreenConnect?**

What I like about ConnectWise Control is how easy it is to manage remote connections with friends or clients, it is a very complete tool in terms of connections, and it allows us a lot more options such as share files, a chat room, and execute remote CMD commands on a client's computer from its main console (Connectwise control) also has an excellent integration with other tools such as ConnectWise Manage and ConnectWise Automate, these 3 tools work in perfect harmony and allow facilitating what is the technical support to the organi


**What do you dislike about ScreenConnect?**

The reality is that when talking about ConnectWise Control there is little that can displease, since they have all their weaknesses well covered, for example when we connect to a computer remotely through this tool and we see that the connection has a lot of latency. lower the resolution to low or medium and you will see how the connection flows more optimally, a small detail that if it happens on occasions is that when a CMD command is sent through the console on occasions these are not executed correctly and the tool it says that if they were executed, I think they should correct this little flaw to be able to say that the tool is perfect


**Recommendations to others considering ScreenConnect:**

Who can implement this tool with the full confidence that it will help them in their technical support tasks and see how the work flows in a more optimal and efficient way, since it is too complete and adjusts to the needs of any organization


**What problems is ScreenConnect solving and how is that benefiting you?**

With connectwise control we can solve problems that require remote technical support, since it allows us to establish remote connections between the analyst and the user that generated the security request, to perform remote installations, to share files with clients, and also to record sessions of connection in video which help us to document future procedures, in addition to clarifying and clearing doubts from our clients through the chat room integrated in the tool


  ### 39. Anytime, anywhere access lets you remotely control devices

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elijah H. | Implementation Engineer and Support L1, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 16, 2019

**What do you like best about ScreenConnect?**

They working confidently despite ever-present cyberthreats. With out-of-the-box functionality like AES-256 encryption and two-factor authentication, you can rest assured that your remote access is guarded by world-class security features that scale with your needs.

The simplicity and effective way in which the ScreenConnect console is administered is that I do not have any other.

We take all our customers through this powerful tool and with just one click we can be connected remotely.

Allow Build for new pc and adjust it with name and specific client, download a type of installer for different operating systems and transfer them via email or "Copy and paste"




**What do you dislike about ScreenConnect?**

This utility has allowed to improve the performance at work.

But still I think it is necessary to add the call or video call function with the client computer. It is very uncomfortable to consult the user only by chat. The most efficient way is to be able to ask and detail the problem while the person indicates it.

That is my only observation. Of the rest, sincerely it is very useful

**Recommendations to others considering ScreenConnect:**

ScreenConnect is the best tool I have used for administration and remote control in teams. I give complete faith that it is useful, simple and practical.

I recommend it

**What problems is ScreenConnect solving and how is that benefiting you?**

In the screenshot you can see that we manage several companies, including GFX in which I work.

Additional in the lower left corner is my username for ScreenConnect Control.

In view of the above, we are always solving the problems of the users through ScreenConnect Control.

Incidents in servers, work stations I can finish

  ### 40. ConnectWise Control the Wise way to support your customers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ernie C. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 11, 2018

**What do you like best about ScreenConnect?**

The fact that it works 98% of the time on virtually any OS from Windows to MAC to Linux. I can also connect with almost any browser, not sure about IE these days but Chrome, Firefox, Edge, and even Opera all work without issue. I also love the renewal cost which is ridiculously small for my 10 concurrent license. Upgrades are less than 5 minutes and frequent. 

**What do you dislike about ScreenConnect?**

They started using an appstore of sorts in the management interface. It is sometimes unclear if it works with your version or if it is a stale entry for an older version or if the functionality is now part of the base.  

**Recommendations to others considering ScreenConnect:**

I can't truly answer the "Quality of Support" question because I think I only used it maybe once if ever. The fact that I don't have to use it is a testament to the quality of the product. I set it up by myself several years ago when it was Screen Connect. Connect Wise bought it out and has maintained the support and improved on the features/functionality which was hurting but some of the new stuff has been appreciated. We debated heavily the multiple products on the market and to be honest when looking at how affordable it is we almost opted against it but after trialing it we were sold. The price is truly great and being able to use for unattended remote support without additional licensing costs makes it that much better. 

**What problems is ScreenConnect solving and how is that benefiting you?**

Easy to get customers connected for remote support. We tell them the website, they go to it and click "Start a new session" and within a minute you are connected. A lot of our support is more of a courtesy than anything as we are an ISP. We do some remote support to help them with email or web based issues that are usually not our problem but we push the "hometown" service which we are and this helps as you won't get this type of service from other ISPs.

  ### 41. Works great for supporting internal and external employees

**Rating:** 4.5/5.0 stars

**Reviewed by:** Brian C. | Senior IT Manager, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 11, 2018

**What do you like best about ScreenConnect?**

Makes it easy to connect to employees especially telecommuters when they need help.
Love the central toolbox to keep common software tools, drivers, etc stored and available on each client.
Built in chat window instead of having to use a separate chat client.

**What do you dislike about ScreenConnect?**

Screen resize especially on remote systems running multiple displays.
Would be nice if the local chat window could be placed outside the remote/client window.
Not their problem but really hoping for an improvement in the remote iOS control instead of view only.
We use iPod devices for our warehouse scanners and would like to have unattended remote functionality on them to manually approve updates, etc after hours and to diagnose problems where the user is experiencing them.

**Recommendations to others considering ScreenConnect:**

Great remote admin and support tool accessible on the cloud so it works for remote systems as well as the ones on your local network. Get quick view of connected clients and thumbnail screenshot of their machine to verify connection.

**What problems is ScreenConnect solving and how is that benefiting you?**

Faster end user support and facilitates after hours manual updates/upgrades by remote.

**Official Response from Jenny Griesdorn:**

> Hi Brian, thank you for leaving your honest feedback on ConnectWise Control. You can actually be able to doc the chat window, here's documentation for how to do so: https://bit.ly/2QZCOkh We appreciate your partnership with us! 

  ### 42. Excellent No Headache No Advertisement Remote Administration Service

**Rating:** 3.5/5.0 stars

**Reviewed by:** Teresa d. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 10, 2018

**What do you like best about ScreenConnect?**

ConnectWise Control offers users the ability to remotely control a number of computers with an organized naming itemization and remote start up.  The audio allows me to hear the client's computer and communicate with them as needed throughout the remote administration process and guide them through what I am doing.  

**What do you dislike about ScreenConnect?**

The microphone and speakers do not always allow two directional communications though without upgrading to a more expensive service.  So, I must to choose to either hear the client's remote computer or to be able to speak with them.  It appears I can not do both without paying more for my subscription.

**Recommendations to others considering ScreenConnect:**

Call technical support to receive any assistance and guidance with the product as their Customer Support is excellent and is why I purchased the product.

**What problems is ScreenConnect solving and how is that benefiting you?**

ConnectWise Control allows me to offer remote diagnostic health care services to consumers and clients worldwide by shipping them a laptop and EEG hardware then arranging times to hold our sessions.  It brings advanced health care services to remote communities which may lack the skilled professionals.

**Official Response from Jenny Griesdorn:**

> Hi Teresa, thank you so much for your positive review on ConnectWise Control. I have passed your feedback onto the product team to spark future ideas. We appreciate your partnership with us!

  ### 43. Intuitive and Powerful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Scott P. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 09, 2018

**What do you like best about ScreenConnect?**

The user interface is very simple and easy to navigate. Using the tools on the website session lists and the remote access sessions are both intuitive and well designed. I love the system info it collects from the remote machines. The user/guest timeline gives you a great way to keep track of how long you have been helping a customer. Updating the client software on remote access machines is easy to do.

**What do you dislike about ScreenConnect?**

The administration side of the product is overly complicated. Editing many of the settings requires manually entering a lot of background code. The security settings, while very granular, are equally daunting to setup. There are not enough GUI methods available to bypass doing the initial settings.

**Recommendations to others considering ScreenConnect:**

Check out the trial first to see if it meets your needs. Definitely go through the administration side of the product, because it has a very steep learning curve.

**What problems is ScreenConnect solving and how is that benefiting you?**

It allows us to offer our services to our current and potential customers without having to be on location.

**Official Response from Jenny Griesdorn:**

> Hi Scott, thank you for your review on ConnectWise Control. We passed your feedback on to the product team to spark future ideas. We hope to continue building a stronger partnership with you!

  ### 44. The ultimate assistance tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jason S. | Executive Director / Digital Architect, Market Research, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 09, 2018

**What do you like best about ScreenConnect?**

The ability to drag-drop files directly to or from a session to your local machine make it extremely quick and easy to use, and was a key purchasing feature.
The cloud based option is extremely fast, with geo-location options for the nearest cloud location.
Unlike other similar solutions (which we used to own) you don't get ripped off with upgrade costs every time a new version comes out (which we did).
The huge amount of customisation is of great benefit as it allows us to brand the product to prevent customers feeling uncomfortable that it's a third-party product that may compromise their security.
The system also allows remote management of Android devices, which we use to work on tablets at some customers.

**What do you dislike about ScreenConnect?**

A peer-peer option would be nice for performance to local machines, but that's a minor thing.
The Android remote client can have issues synchronising the mouse pointer to the screen, but at least we can walk users through working on the device in real-time.
Other than that we haven't experienced any issues or found anything that makes us consider any other option.


**Recommendations to others considering ScreenConnect:**

Consider the cloud version over self-hosted. It works out to be very cost-effective, and is very fast

**What problems is ScreenConnect solving and how is that benefiting you?**

We have instant access to every supported remote machine, both internal and with customers.
It allows us to chat to a customer on the phone, then assist them seamlessly.

  ### 45. Invaluable Tool for Remote Support, Monitoring and Maintenance

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ethan B. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 09, 2018

**What do you like best about ScreenConnect?**

There are a number of positive and useful features of Connectwise Control. The ability to host the software in-house is my top feature. My clients were concerned with software hosted in the cloud. The second option would be the customization/modularization of the software.

**What do you dislike about ScreenConnect?**

The push to use a cloud-hosted environment. The fact some of their extensions are only for environments hosted on their servers leaves a bit to be desired for those of us that are self-hosted customers.

**Recommendations to others considering ScreenConnect:**

Download the trial and be sure to review all aspects of the software. I've tried other software applications on the market and their cross platform is top of the line. This is one of the few tools that is utilized on a daily basis.

**What problems is ScreenConnect solving and how is that benefiting you?**

The ability to see what a client sees on their screen during troubleshooting is invaluable. With the same software we can offer support sessions, hold meetings and even utilize unattended access for servers.

**Official Response from Jenny Griesdorn:**

> Hi Ethan, thank you for your positive review on ConnectWise Control. We appreciate your feedback and we hope to continue building a strong partnership with us. 

  ### 46. Excellent remote support product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2018

**What do you like best about ScreenConnect?**

ConnectWise makes it easy for my company to support my many customers and clients remotely.  Connecting to workstations and servers is easy and in most cases seamless.  Providing one-time remote support for customers who I have not worked with in the past is easily accomplished via a simple web portal.  I also love the fact that I do not need to host this product locally on any internal server infrastructure.  ConnectWise hosts the product for me, and this results in superior uptime and reliability - very important qualities as far as I am concerned.

**What do you dislike about ScreenConnect?**

Really there is nothing to dislike about this product in my opinion.  Any issues that we experience with it are typically caused by the client side and not by ConnectWise.

**What problems is ScreenConnect solving and how is that benefiting you?**

I am utilizing ConnectWise Control to provide remote support to my worldwide clients.  This allows me to solve customer issues without the need to send personnel onsite.  I can connect to a user's workstation anywhere in the world, and have them demonstrate the issue that they are experiencing for me.  I can also use ConnectWise to connect to my servers at remote sites and perform remote administration.  This eliminates the need for me to leave an insecure method of connectivity, such as Microsoft Remote Desktop (RDP) open for remote access.  I am also using the product to in some ways monitor customer equipment at remote sites for network and internet connectivity.

  ### 47. The best remote control software that I have ever used.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 20, 2019

**What do you like best about ScreenConnect?**

Intuitive in every way. There seems to be no end to the goodness that is Connect Wise's ScreenConnect.

**What do you dislike about ScreenConnect?**

It's price. File and print sharing could be better. 

**Recommendations to others considering ScreenConnect:**

It's very very good I would definitely recommend it. 

**What problems is ScreenConnect solving and how is that benefiting you?**

Managing support for desktops and servers spread over a large territory

  ### 48. Last known ScreenConnect

**Rating:** 3.5/5.0 stars

**Reviewed by:** Chris A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 20, 2018

**What do you like best about ScreenConnect?**

There are so many good features in this product to like. If I had to choose it would have to be unattended access. I can monitor and troubleshoot customers computers without having to walk them through connecting to the software.

**What do you dislike about ScreenConnect?**

This is probably an unfair review because we are still on the last, purchase once, self-hosted version.
There will be no updates to this version so we live with all its quirks. The hardest is that when we remote to a Windows 10 box we have to blank their screen for us to see and control it. I am sure this was fixed in newer versions but we are not going to upgrade to a subscription.

**Recommendations to others considering ScreenConnect:**

Try it out. I think you will like it.

**What problems is ScreenConnect solving and how is that benefiting you?**

Being able to see the customers screen when troubleshooting a computer issue over the phone vastly improves the time to resolve an issue.

**Official Response from Jenny Griesdorn:**

> Hi Chris, thank you for your review on ConnectWise Control. It is recommended to update to the latest dot release, and alot of the issues you've been experiencing have been resolved in newer versions. We hope to continue to build a strong partnership with you!

  ### 49. ConnectWise Control Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 31, 2018

**What do you like best about ScreenConnect?**

Best remote support software out there hands down. I own an IT consulting business and have used several other software packages and this is the best one. They continuously make updates to the software and it gets better. Love the new "view" feature that allows you to do a screen share from your computer to the remote users mobile phone to do a video share, comes in handy if you need to see something physically on the other end.

**What do you dislike about ScreenConnect?**

Wish the info tab would provide more information on the computer (e.g. serial # of the pc, private ip address, etc.)

**What problems is ScreenConnect solving and how is that benefiting you?**

IT support and troubleshooting. Super fast connection over other remote software packages, almost as fast as if i was sitting in front of the actual pc.

  ### 50. ConnectWise Control puts us in Control

**Rating:** 5.0/5.0 stars

**Reviewed by:** Scott G. | Network Engineer, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 10, 2018

**What do you like best about ScreenConnect?**

In an organization with hundreds of work stations and numerous building locations, ConnectWise Control allows for our limited staff to support multiple locations without the constant need to leave their desk.  Fast and efficient remote control of employee workstations!

**What do you dislike about ScreenConnect?**

ConnectWise Control works well when remote controlling Windows computers, and Macs, but with the ever growing move to Chrome Devices, I wish ConnectWise would focus on this area.  We may be faced with choosing another option as we continue to move more toward Chromebooks.

**Recommendations to others considering ScreenConnect:**

ConnectWise Control is a great product, but their progress in keeping up with the industry seems stagnant.  Chromebooks??  

**What problems is ScreenConnect solving and how is that benefiting you?**

With ConnectWise, our SLAs are easily met and exceeded due to the efficiency of remote control.  This allows our staffing to remain low while supporting many clients.

**Official Response from Jenny Griesdorn:**

> Hi Scott, thank you for your feedback on ConnectWise Control. Our newest release just improved ChromeOS capabilities, but are still in the process of going through fixes for the new functionality. We hope you continue to use Control in the near future!


## ScreenConnect Discussions
  - [Jacquard](https://www.g2.com/discussions/27271-jacquard) - 1 comment, 1 upvote
  - [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) - 1 comment, 1 upvote
  - [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment

- [View ScreenConnect pricing details and edition comparison](https://www.g2.com/products/screenconnect/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-07-21+14%3A10%3A54+-0500&secure%5Bsession_id%5D=e3a3316b-88dd-45d7-8e8d-81d289877e56&secure%5Btoken%5D=42aca3e77553ebd60d592a6f7dab8200479a0ef2309eabcd6c2735e4ca031768&format=llm_user)
## ScreenConnect Integrations
  - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)
  - [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews)
  - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews)
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews)
  - [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews)

## ScreenConnect Features
**Presenter Tools**
- Live Preview
- Remote Control
- Switch Presenter

**Collaboration Tools**
- Screen Sharing
- Presentations
- Whiteboarding
- Live Chat
- Hand Raising

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Remote Support - Remote Video Support**
- Video Control
- Live Feed
- Video Interaction

**Content Management**
- File Sharing

**Conferencing Options**
- Group Live Chat
- Audio Conferencing

**Meeting Coordination**
- Scheduling
- Recording
- Participant Permissions
- One-Click Join

**Maintenance**
- Remote Reboot
- Remote Printing

**Content - Remote Video Support**
- Content Management
- Instruction

**Productivity Tools**
- Mobile
- Multi-Language Support

**Application Tools**
- Password Protection
- Recording

**Software Type**
- Mobile
- Browser Application
- Desktop Application

**Communication **
- Text Chat
- VoIP
- Screen Annotations

**Platform - Remote Video Support**
- Omni-channel
- Self-Service
- Usability

**Administration**
- User, Role, and Access Management
- Performance and Reliability

**Security**
- Data Encryption
- Compliance

**Agentic AI - Video Conferencing**
- Autonomous Task Execution
- Proactive Assistance
- Decision Making

**Agentic AI - Screen Sharing**
- Decision Making

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform

**Performance**
- Reporting

**Administration**
- Usage Information
- Integrations
- Diagnostics
- Session Recording
- Session Transfer
- Unattended Access

**Platform**
- Cross-Platform Access
- Mobile Device Access
- Applications Management
- Remote Device Control

**Security**
- Device Management

## Top ScreenConnect Alternatives
  - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,949 reviews)
  - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (692 reviews)
  - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (511 reviews)