What do you like best about Rippling?
As the person responsible for HR at a fully remote, global organization, Rippling has genuinely made my job so much easier. We have employees across the U.S., Canada, the UK, and the Netherlands, so managing different employment laws, payroll requirements, benefits, and onboarding processes can get complicated quickly. Rippling has helped simplify so much of that.
One of the biggest benefits is having everything connected in one platform. I regularly use Rippling for payroll, benefits administration, onboarding, offboarding, employee records, reporting, and performance management. Having these functions work together saves me time and reduces the amount of manual work I would otherwise have to do. For example, when onboarding a new employee, I love that so many of the steps are connected rather than having to manage everything across multiple systems.
The global hiring support has also been incredibly valuable. Navigating employment requirements in different countries can be overwhelming, especially when you're a small HR team. Having access to resources and support to better understand country-specific requirements has made me much more confident in managing our international workforce. The same applies to navigating different state requirements within the U.S.
I also really appreciate how user-friendly the platform is. Whether I'm pulling reports, reviewing employee information, managing benefits, or completing everyday HR tasks, it's easy to navigate. Having so much information centralized has been particularly helpful when I need to quickly answer questions for employees or leadership.
Another huge benefit has been the support. When you're the only HR person at an organization, having a knowledgeable team you can turn to is incredibly important. I appreciate being able to get guidance on situations that aren't always straightforward.
From a cost and efficiency perspective, having so many HR functions under one system provides real value, especially for a smaller organization. It allows me to manage a broad range of responsibilities without needing multiple separate platforms.
I'm also excited about Rippling AI and how it continues to evolve. I love seeing Rippling invest in tools that can make HR processes more efficient and help us get information faster.
Overall, Rippling has made managing HR for a global organization much more manageable. The combination of connected features, global support, and an intuitive platform has made a real difference in my day-to-day work. I genuinely feel like Rippling gives me the tools and support I need to be successful in my role. Review collected by and hosted on G2.com.
What do you dislike about Rippling?
I honestly don't have many frustrations with Rippling. If I had to point to one area for improvement, it would be the turnaround time for more complex support questions. While most everyday questions are easy to resolve, more complicated situations sometimes require being connected with a specialist and continuing the conversation over email. Depending on the issue, it can take over 24 hours to get a response or resolution, which can be a little challenging when you're managing HR on your own and need answers quickly.
Reporting and pulling specific employee data also used to require a little more effort, but the introduction of Rippling AI has made that process significantly easier. Being able to get the information I need without having to spend as much time figuring out how to build a report has been a great improvement.
Overall, these are relatively minor frustrations and certainly not deal breakers. The benefits of the platform far outweigh the occasional challenges, and I appreciate that Rippling continues to introduce improvements that address some of these pain points. Review collected by and hosted on G2.com.