Ringio

Ringio Alternatives & Competitors

Looking for alternatives to Ringio? Tons of people want Contact Center Infrastructure software to help with interactive voice response (ivr), regulatory compliance, and computer-telephony integration (cti). What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Infrastructure software that reviewers voted best overall compared to Ringio. Based on reviewer data you can see how Ringio stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.

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Top 20 Alternatives & Competitors to Ringio

    #1
    #1
  1. Talkdesk

    (533)4.4 out of 5
    Optimized for quick response
    World's Leading Cloud Call Center Software

    Reviewers say compared to Ringio, Talkdesk is:

    More expensive
    Easier to do business with
    Easier to set up
  2. World's Leading Cloud Call Center Software

    Reviewers say compared to Ringio, Talkdesk is:

    More expensive
    Easier to do business with
    Easier to set up

    Talkdesk review by Miguel V.
    "Good Intuitive Software: I really enjoy that I get a phone number that is separate from my personal number. In previous jobs, it's been so stressful to have to give out my personal number-- even a google number attached to my phone-- to a client. Generally speaking, clients won't take advantage, but there is always those 1 or 2 that make life hell. TalkDesk allows me to screen calls more easily and even set myself as "away" if necessary. "
    #2
    #2
  3. CallTrackingMetrics

    (428)4.5 out of 5
    Optimized for quick response
    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Reviewers say compared to Ringio, CallTrackingMetrics is:

    Easier to do business with
    Better at support
    Better at meeting requirements
  4. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Reviewers say compared to Ringio, CallTrackingMetrics is:

    Easier to do business with
    Better at support
    Better at meeting requirements

    CallTrackingMetrics review by Duran C.
    "Call Metrics A+: Easy and seamless technology that I do not have to think about when using. The most useful thing about the software is the app I have on my phone. I am able to be away from my desk and accept incoming calls from current customer to new prospects. Between the app and the softphone, I think it is a great product that I look forward to using more of. Thank you for the product."
    #3
    #3
  5. Aircall

    (195)4.2 out of 5
    An easy way to set up your business phone lines and your call center.

    Reviewers say compared to Ringio, Aircall is:

    Easier to set up
    Easier to admin
    More usable
  6. An easy way to set up your business phone lines and your call center.

    Reviewers say compared to Ringio, Aircall is:

    Easier to set up
    Easier to admin
    More usable

    Aircall review by Michael K.
    "The All In One Simple Solution: The transparency into data and how easy it is to look into the breakdown of what our numbers mean in reference to calls answered, times not available, after hours and the percentage of where each fall. Being able to also quickly swap out the IVR and upload new recordings is such a breeze. I also enjoy being able to show our Activity Feed live on a huge 55 inch tv and still view it on my desktop under one log-in."
    #4
    #4
  7. Aspect Workforce Management

    (173)4.1 out of 5
    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Reviewers say compared to Ringio, Aspect Workforce Management is:

    More expensive
    Easier to do business with
    Better at meeting requirements
  8. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Reviewers say compared to Ringio, Aspect Workforce Management is:

    More expensive
    Easier to do business with
    Better at meeting requirements

    Aspect review by Jamie B.
    "Not much flexibility but a good product : We have had some difficulties with communication with aspect, 18 months into our contract. We often need help or some guidance to support our business needs. It’s sometimes difficult to be a happy customer when aspect can be quite rigid with the support. Regardless of this the product itself is good and Aspect seem on board with feedback and generally seem to do what they can to highlight difficult areas. "
    #5
    #5
  9. Dixa

    (139)4.0 out of 5
    Optimized for quick response
    Dixa is conversational customer engagement software that connects brands with customers through real-time communication. By keeping the customer at the center instead of the incident or inquiry, Dixa helps businesses create stronger relationships with their customers, increasing brand loyalty and satisfaction.

    Reviewers say compared to Ringio, Dixa is:

    Easier to do business with
    Easier to set up
    Easier to admin
  10. Dixa is conversational customer engagement software that connects brands with customers through real-time communication. By keeping the customer at the center instead of the incident or inquiry, Dixa helps businesses create stronger relationships with their customers, increasing brand loyalty and satisfaction.

    Reviewers say compared to Ringio, Dixa is:

    Easier to do business with
    Easier to set up
    Easier to admin

    Dixa review by Rhys H.
    "Zero clutter and smooth workflow: There are lots of quick guides, live chat support for agents and admins. The simplicity of the front-end interface means that there's little to get in the way of you and the customer. The conversations overviews and previews are also really clear so it's easy as a team leader to triage and transfer conversations with one click."
    See all Dixa reviews
    #6
    #6
  11. Five9

    (137)3.6 out of 5
    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Reviewers say compared to Ringio, Five9 is:

    More expensive
    Easier to do business with
  12. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Reviewers say compared to Ringio, Five9 is:

    More expensive
    Easier to do business with

    Five9 review by Deidre L.
    "Streamlined Call Management: First things first, the interface is beautifully designed. It's clean and simple with soothing colors. The layout is also easy to use and is quickly familiar. The built in queue tracker at the bottom of the screen is really helpful when managing the flow of incoming calls. The call state codes are easy to customize as well, which makes it easier for agents to properly document their phone time. "
    #7
    #7
  13. Genesys PureEngage

    (128)4.2 out of 5
    Optimized for quick response
    Genesys PureEngage is designed to enable omnichannel customer engagement for global businesses to deliver competitively superior experiences.

    Reviewers say compared to Ringio, Genesys PureEngage is:

    More expensive
  14. Genesys PureEngage is designed to enable omnichannel customer engagement for global businesses to deliver competitively superior experiences.

    Reviewers say compared to Ringio, Genesys PureEngage is:

    More expensive

    Genesys PureEngage review by Yasasvi S.
    "Genesys PureEngage - Top notch customer experience.: Genesys provided various integration and customization methods, depending upon the requirement. All the components have it's own complexity and intelligence. Like Genesys WFM is the best product in the market for scheduling, reporting and forecasting of contact centre. Routing capabilities provide abundant types of routing strategies. Customers can have self service analytics by using Speechstorm reports. Like that Genesys provides suit of different components performing different functions for best customer experience. "
    #8
    #8
  15. Genesys PureCloud

    (113)4.0 out of 5
    Optimized for quick response
    Supercharge your contact center with an all-in-one omnichannel customer engagement solution that’s powerful and easy to use, and built on the Genesys PureCloud platform –the first distributed, multitenant, enterprise-grade cloud platform for the multiple use cases of collaboration, communications and customer engagement. Genesys PureCloud helps you accelerate business impact, deliver consistent outcomes and innovate the customer and agent experiences.

    Reviewers say compared to Ringio, Genesys PureCloud is:

    More expensive
    Easier to admin
    Easier to set up
  16. Supercharge your contact center with an all-in-one omnichannel customer engagement solution that’s powerful and easy to use, and built on the Genesys PureCloud platform –the first distributed, multitenant, enterprise-grade cloud platform for the multiple use cases of collaboration, communications and customer engagement. Genesys PureCloud helps you accelerate business impact, deliver consistent outcomes and innovate the customer and agent experiences.

    Reviewers say compared to Ringio, Genesys PureCloud is:

    More expensive
    Easier to admin
    Easier to set up

    Genesys PureCloud review by George Y.
    "Genesys PureCloud Review: The scheduling function has allowed us to heavily reduce our abandon rate. This is done with peak interval impacts and allocating breaks around this and allows us to fine-tune scheduling in line with our customers' behaviour. This has allowed us to deliver and exceed our contractual SLA’s with neither impairing our customers' experience or our employee satisfaction. The introduction of Workforce Management provided by Genesys has allowed us to report on events such as Overtime, Lateness and training time, with ease and great accuracy."
    #9
    #9
  17. bpm'online

    (142)4.6 out of 5
    Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Reviewers say compared to Ringio, bpm'online is:

    Easier to do business with
    Better at support
    Better at meeting requirements
  18. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Reviewers say compared to Ringio, bpm'online is:

    Easier to do business with
    Better at support
    Better at meeting requirements

    bpm’online review by Volodymyr K.
    "Bpm’online - investment that pays off: The best part about bpm’online is that it provides us with a unified environment where we can process all the vital information. Our employees can easily interact with customers, schedule events and conduct marketing activities. By the way, we made a choice in favor of two products - bpm’online sales and bpm’online marketing. Bpm’online helps us to obtain more customers – the system helps us to understand their needs faster. Creating effective marketing campaigns became much easier as well. By having a complete picture of our business school, it’s easier for us to develop an effective strategy for its further improvement. "
    #10
    #10
  19. RingDNA

    (98)4.5 out of 5
    Optimized for quick response
    RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Reviewers say compared to Ringio, RingDNA is:

    Easier to do business with
    Better at support
    Easier to set up
  20. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Reviewers say compared to Ringio, RingDNA is:

    Easier to do business with
    Better at support
    Easier to set up

    RingDNA review by Todd L.
    "RingDNA Over Exceeds Expectations! You must try them!: Their platform is so easy to integrate with salesforce. I've tried numerous different platforms that supposedly integrate with salesforce which don't work or slow down salesforce to the point you do not want to even use it. From the moment I contacted ringDNA to my three years of being a client, I've been impressed with their sales team, onboarding, and support. They are one of the few platforms our company has used that I can say has been truly seamless. Most of all their team is exceptional. Everyone I've contacted is always there to help and in any case they don't have the answer, they will find someone that does. They go over over and beyond what is necessary."
    #11
    #11
  21. Genesys PureConnect

    (104)4.3 out of 5
    Optimized for quick response
    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS),

    Reviewers say compared to Ringio, Genesys PureConnect is:

    More expensive
  22. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS),

    Reviewers say compared to Ringio, Genesys PureConnect is:

    More expensive

    Genesys PureConnect review by Theresa S. C.
    "Genesys PureConnect, closer to customers.: Genesys PureConnect, is an ideal support tool, to provide all kinds of web solutions, thanks to this tool you can have a closer relationship, thanks to the different features it has, in this way, you can provide different support options, and take clients, a more complete answer to all your needs, we can provide support via email, phone, live chat, and many more options, to give a follow-up, clear and timely in each case, plus this tool, is compatible with other CRM software, which makes it more versatile in every way, another point in favor of this application that I like very much, is the creation of support groups, which allows a multiple solution in more advanced cases, with different opinions, at the same time."
    #12
    #12
  23. 3CX Phone System

    (83)4.2 out of 5
    3CX Phone System is a software-based PBX which runs on Microsoft Windows and replaces a proprietary hardware PBX. 3CX Phone System has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hardware).

    Reviewers say compared to Ringio, 3CX Phone System is:

    Better at meeting requirements
    Easier to set up
    Easier to do business with
  24. 3CX Phone System is a software-based PBX which runs on Microsoft Windows and replaces a proprietary hardware PBX. 3CX Phone System has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hardware).

    Reviewers say compared to Ringio, 3CX Phone System is:

    Better at meeting requirements
    Easier to set up
    Easier to do business with

    3CX Phone System review by Marty C.
    "3CX: The system is easy to use and very cost effective. The one year free trial made this decision simple"
    #13
    #13
  25. Truly

    (71)4.8 out of 5
    Optimized for quick response
    Connect Conversations to Revenue

    Reviewers say compared to Ringio, Truly is:

    Easier to set up
    Easier to do business with
    Better at support
  26. Connect Conversations to Revenue

    Reviewers say compared to Ringio, Truly is:

    Easier to set up
    Easier to do business with
    Better at support

    Truly review by Rachel  M.
    "Truly Wonderful!: Truly is so easy to use! You can record calls, transfer, add notes, and get email scripts of any voicemails. I love how I don't have to give out my personal cell phone number - but the Truly app lets me take my business phone with me on the go too. My favorite aspect is that I can take notes during my call in Truly and they will log automatically in Salesforce under that call - HUGE time saver! Great because it goes through wifi so even if you don't have cell service you can make calls"
    #14
    #14
  27. Google Voice

    (59)4.3 out of 5
    Google Voice gives you one number for all your phones

    Reviewers say compared to Ringio, Google Voice is:

    Easier to set up
    More usable
    Easier to admin
  28. Google Voice gives you one number for all your phones

    Reviewers say compared to Ringio, Google Voice is:

    Easier to set up
    More usable
    Easier to admin

    Google Voice review by Celina M.
    "Best use for cold calls: How easy it is to use and how I can add multiple team members' phones to the account. When we do add multiple phones, all of them ring and whoever can pick up will pick up, it is convenient to talk about certain research participants."
    #15
    #15
  29. NICE inContact

    (52)3.8 out of 5
    Optimized for quick response
    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Reviewers say compared to Ringio, NICE inContact is:

    More expensive
    Easier to admin
  30. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Reviewers say compared to Ringio, NICE inContact is:

    More expensive
    Easier to admin

    NICE inContact review by Gretchen G.
    "InContact - Powerful cloud solution that fits all of your needs: I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things with their software, such as allowing the scripting platform to look at incoming phone numbers and route them based on the origination place. "
    #16
    #16
  31. Contact Center

    (49)3.8 out of 5
    Optimized for quick response
    Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Reviewers say compared to Ringio, Contact Center is:

    More expensive
  32. Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Reviewers say compared to Ringio, Contact Center is:

    More expensive

    Contact Center review by Jordan K.
    "Pretty Good, Not Great: We like the ability to pull real time reporting and monitor calls. Reporting as a whole works well."
    #17
    #17
  33. Avaya Aura

    (57)3.9 out of 5
    Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    Reviewers say compared to Ringio, Avaya Aura is:

    More expensive
    Better at meeting requirements
  34. Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    Reviewers say compared to Ringio, Avaya Aura is:

    More expensive
    Better at meeting requirements

    Avaya Aura review by Timothy J.
    "Works Great: Avaya works great when used on a strong wifi or mobile connection. I do sometimes have problems with it being quiet with some clients where I tell them ill call them back from my cell phone. It does happen, but rarely, otherwise great software."
    #18
    #18
  35. Cisco Unified Contact Center

    (34)4.2 out of 5
    Cisco Unified Contact Center delivers contact routing, call treatement, network-to-desktop CTI, and multichannel contact management over an IP infratstructure that helps your company create distributed contact center infrastructure.

    Reviewers say compared to Ringio, Cisco Unified Contact Center is:

    More expensive
    Better at support
    Better at meeting requirements
  36. Cisco Unified Contact Center delivers contact routing, call treatement, network-to-desktop CTI, and multichannel contact management over an IP infratstructure that helps your company create distributed contact center infrastructure.

    Reviewers say compared to Ringio, Cisco Unified Contact Center is:

    More expensive
    Better at support
    Better at meeting requirements

    Cisco Unified review by Deirra J.
    "Cisco UCC: The highlight of using Cisco UCCX is the high customization with the product.It's easy to grow and scale the product as needed and the integration with CUCM is seamless. The program has auser friendly programming interface. Once you understand the logic it's simple to create scripts to do what you need. Once you create scripts, it is very easy to duplicate them and edit them as needed. The system is also pretty reliable as far as uptime. The system generates great reports to help you keep track on call stats for your agents. "
    #19
    #19
  37. Altitude Xperience

    (41)4.0 out of 5
    Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

    Reviewers say compared to Ringio, Altitude Xperience is:

    More expensive
  38. Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

    Reviewers say compared to Ringio, Altitude Xperience is:

    More expensive

    Altitude Xperience review by Jheyson David A.
    "Quality as a Rule: The way the team is always willing to help our clients, when our final clients have many requests, the support team is always ready to solve any request. In form of giving us the reports we need, or advising us of how to tune properly the platform to reach as many calls (in outbound) "
    #20
    #20
  39. Freshcaller

    (31)4.2 out of 5
    Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Reviewers say compared to Ringio, Freshcaller is:

    Easier to set up
    Easier to admin
    Better at meeting requirements
  40. Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Reviewers say compared to Ringio, Freshcaller is:

    Easier to set up
    Easier to admin
    Better at meeting requirements

    Freshcaller review by Joel G.
    "New User - loving this product: I have worked in a few call centers and Freshcaller has tons of analytics available at your fingertips. Being able to see how your day is progressing and allowing for easier future planning, it does make it easier to help manage the way that the center will handle incoming calls. "