Captello Lead Capture Software Reviews & Product Details

What is most helpful about this platform is the customization. You can tailor your experience and your team's experience based on your current process or enhance the lead ingestion process with their breadth of tools and features--they've truly thought of everything.

So far, I've been really impressed with their onboarding process, ease of implementation, knowledgeable customer support and sales teams and overall responsiveness. I was about to set our company up in no time and the sales reps have loved having lead capture and scanning abilities right on their cell phones. Review collected by and hosted on G2.com.

I don't have a dislike yet. I would say that the only barrier has been change management within our organization and meeting people at their different technical abilities-- but even with that Captello has gotten rave reviews from our onsite sales team! Review collected by and hosted on G2.com.

Captello is a very intuitive platform and is very user friendly. I am not as tech savvy as I would like (sadly) but even I am able to navigate the platform and setup forms. In addition- the entire team at Captello from Account Services to Project Management to Support are phenomenal and extremely fantastic to work with. The many questions that I had prior to onboarding as well as during the onboarding process and now as a frequent user were answered thoughtfully and thoroughly. My marketing and analytics team has been blown away by the increased level of data and detail we are able to glean by using Captello v. previous solutions provided by show organizers. I would recommend it hands down to anyone in my role! Review collected by and hosted on G2.com.

While we are still fairly new to Captello- I have yet to encounter any issues or reasons to dislike the platform. My experience has been smooth, easy and has exceeded my expectations. Review collected by and hosted on G2.com.

I have been using Captello Lead Capture Software for 3 years, mainly to gather lists of leads from events for post-event email follow-ups. I appreciate how it saves me time by streamlining the process of building lists based on lead activity from events. The software is easy to use, which is one of its great advantages, and I find that information is presented in a straightforward manner. I have encountered no issues in accomplishing my tasks, as it is efficient, effective, and reliable. The initial setup was easy for me, allowing a smooth start, and I feel confident recommending Captello Lead Capture Software to others, giving it a perfect score of 10 for recommendation. Review collected by and hosted on G2.com.

Nothing to report from me. My use for Captello is pretty straightforward and simple! Review collected by and hosted on G2.com.

We partnered with Captello to create a dynamic scavenger hunt experience centered around people and movement. We shared our vision, and they brought it to life seamlessly. The platform was incredibly user-friendly, visually appealing, and its features far exceeded our expectations.

A special thanks to Sabrina, who was an absolute pleasure to work with! She was responsive, patient, and attentive—taking every concern seriously and helping us troubleshoot even the smallest details before our event. Thanks to her support, everything ran perfectly, and engagement was higher than we ever imagined.

We’re already planning to use Captello again—it was that impactful! Review collected by and hosted on G2.com.

We noticed a few quirks with punctuation occasionally not flowing through and sometimes adding extra numbers, but we were able to address most of these ahead of the event. Overall, the platform is very easy to use, though a bit on the manual side. Review collected by and hosted on G2.com.

It is simple to use, has many smart options Review collected by and hosted on G2.com.

didn't find something like that yet.. i would have used this app for my entire marketing automation if it would expand it's solution. Review collected by and hosted on G2.com.

Captello makes it easy to capture and route event leads quickly, and the integration with our MAP significantly improved the speed of data availability for analysis. It’s reliable from a data quality and integration standpoint. Review collected by and hosted on G2.com.

Nothing major stands out from my perspective, but feedback from our end users are minor setup or process alignment items rather than software limitations. Review collected by and hosted on G2.com.

The ability to customize it the way we need it. We have a bunch of brands under Buyers Edge Platform, and each brand asks for specific options for lead collection at shows. With a previous partner, we could not customize, and it was difficult to get a hold of our account manager. Our account manager, Jessica, makes a BIG difference in how we feel as customers. We feel heard, and we think our company's goals align perfectly with Captello's. Review collected by and hosted on G2.com.

I wish there was more flexibility with rolling over licenses. It is very difficult to try and gauge how many licenses we get a year as things change, and we acquire at least 1 company a year on average. It would be nice to know we can keep pricing at a specific tier after we purchase in bulk in the beginning of the contract. Review collected by and hosted on G2.com.

The ability to customise the fields to our business needs and keep on brand.

Easy set-up and integration with Marketo - no more manual list cleaning.

Flexibility of use for in-person events, networking, and scanning business cards - the app is on everyone's phone for capturing data, wherever they are - always on.

The in-app chat and instructions are helpful reference guides and keep the sales team on-site at an event connected in one place.

Customer support from onboarding, training and walking us through our first event has been great. We have videos to refer back to in our dashboard and the documentation library Review collected by and hosted on G2.com.

Not all event organisers will allow the API tool kit to integrate with their systems. Review collected by and hosted on G2.com.

The customer service from Captello is great - they are helpful and knowledgeable. We are implementing a scavenger hunt at our largest conference this year and are excited to have an easier way to track leads and generate traffic to our exhibitors booths. Plus, it's very customizable. Review collected by and hosted on G2.com.

N/A - no comments to add. There is a lot to learn but Amanda is helping is through it! Review collected by and hosted on G2.com.

The platform is easy to use and navigate for admin users, allowing us to set up events and track leads with ease. The front-end event app is also very user-friendly, so our sales colleagues only need minimal enablement to use the app. From a CRM integration point of view, it is easy to connect to SFDC and Marketo, where we created an integration behind to make sure leads flow through to our CRM system with minimum configuration once the integration is done. The Captello team is also great in terms of support; they are reactive, provide numerous resources, and are very hands-on during the onboarding period. Review collected by and hosted on G2.com.

The only downside to the app is its limitation of supporting different domains within one account. Review collected by and hosted on G2.com.