Readymode Reviews & Product Details

What strikes one straight away is the to the point control of the call outcomes Readymode has. We are able to implement certain required fields per disposition, and make sure essential compliance notes do not get lost. The dynamic scripting of the system changes dynamically according to the various client segments on the fly ensuring that the appropriate disclosures are always conveyed without the agents having to perform manual checks. It renders our audit trails very strong and extremely detailed. Review collected by and hosted on G2.com.

It is a little more cumbersome in that our audit team manages granular user permissions within the system than is expected. It would be convenient that historical script versioning is more directly associated to individual call records as part of long term compliance checks. The creative workarounds were also taken to automate the communications of certain sensitive call dispositions to their external alerts. Review collected by and hosted on G2.com.

I quite like the smart list pace in Readymode. It helps our agents prioritize quality discussions by ensuring they do not have to take back to back calls which would leave no time to review a prospects file. One more of our major wins is the extremely flexible dispositioning options. We are able to go as granular as possible on why an outreach campaign worked or not, which provides us with incredibly precise information to we can maximize our niche campaign efforts. Review collected by and hosted on G2.com.

A reasonable amount of trial and error is required to get the advanced custom reports just right. There is some even steep learning curve when first learning the product, when you want to be really elaborate and designed with a multi-stage call flow. The navigation of some of the less used settings areas can be more intuitive at times. Review collected by and hosted on G2.com.

Readymode predictive dialing features is the main controller that determine what time is suitable to calling certain leads based on their contact details, adjusting dialing interval for agents based on their preference and performance, it is all to improve agents efficiency and to get the best ROI return. Customer support played a major role in implementing and configuring the dialer system with CRM, the system is live in less than a week, we predict to use it around 1 month after, but they do work fast. Review collected by and hosted on G2.com.

Some issue with callback scheduling that didn't reschedule calls automatically, usually the system will show prompt to proceed with reschedule, but many time the prompt not pop-up, agent had to mark it themselves, it wasn't a big problem, but can saves agents time if it working correctly. Review collected by and hosted on G2.com.

Readymode simplify outbound marketing call with its simple automation tools, loved the voice activity detection that only connect caller agent with the number if a real human voice is responding to the call and automatically end the call if it is connected to voice machine. Installing auto dialer module with the call system is easy, it help saves agent time by auto dialing number on the lead list and display lead information before connecting to the call. Review collected by and hosted on G2.com.

What I don't like with Readymode is with their advanced features that is difficult to learn and operate, agent need to finish all the training module before operating the system. Integration with Zapier is a bit shaky at first, but customer support helped to correctly connect between the two software, no issues after the fix. Review collected by and hosted on G2.com.

The best tools that we use daily is the predictive calling features, not only to filtering high-quality leads, but it also run the auto-dialer system that automatically call number on the list, and find available sales agent to connect with it. It also so intelligent that route the call based on agent pace and giving them a few minutes to learn about the leads details before proceeding to call it. Navigation wise, the dashboard design is simple, easy for me to find tools I need quickly while on conversation with prospect. Review collected by and hosted on G2.com.

Only some minor issues that not really impacting my work efficiency like frozen screen or low volume bugs, which is usually is solved by the customer service in the same day. I don't have other thing to complain, mostly is business like usual. Review collected by and hosted on G2.com.

Easy navigation to find tools like lead details, customer contact information or telephonic marketing scripts. The auto-dialer system make the process easier, marketing agents don't need to dial the phone number manually anymore, the predictive dialer feature make the dialing system automated thus making the whole phone dialing process faster. The most valuable thing is with the dashboard design, it is so simple that I can view all the matric like leads insight or compliance management menu on one interface. Review collected by and hosted on G2.com.

System performance has some issues, opening 3-4 tools at the same time can cause the screen froze or slow to load. Need to close the system, re-login back to fixing the problem and continue to use it. Review collected by and hosted on G2.com.

Readymode has granular control of multi touch client engagement sequences which I think is the best feature I like about it. It is now possible to develop insanely accurate communication channels with various segments of clients to ensure they get the right information at the right time during product adoptions. This allows our staff to really concentrate on taking clients through their process as opposed to dialing. The readymode also minimizes mental effort of agent significantly to show the proper context and subsequent action. Review collected by and hosted on G2.com.

The flexibility of the SMS templating system is one of the things that I do not like. It renders dynamic personalisation in texts a little too clunky in more complex client scenarios. Moreover, it is less than totally natural to sort through long records of calls trying to locate certain training situations. Finer grained control might be provided by some of the user permission settings. Review collected by and hosted on G2.com.

Honestly, the biggest win with Readymode is the dialing engine. That power dialer capability is a game changer. Our agents can blast through lists in a way manual dialing never allowed. We're talking reaching potentially hundreds of leads per hour, not just a handful, dramatically increasing contact rates. I also really appreciate the robust reporting; it gives clear visibility into agent activity and call outcomes right away. Plus, the ability to build dynamic scripts ensures everyone is on message, which is super valuable for consistency. Review collected by and hosted on G2.com.

It's not perfect, though. Sometimes the user interface feels a little dated compared to some newer platforms out there. While the core functions are solid, navigating certain settings or finding specific reports can occasionally be less intuitive than I'd like. Also, getting truly custom reporting can require a bit more effort than just clicking a few buttons, which can be a slight hurdle for deeper analysis. Review collected by and hosted on G2.com.

Outbound calling is simplified and quicker through Readymode. Its predictive dialing capability enables us to make more leads without wasting any idle time after every call. Our CRM is also connected to the tool, meaning that our data is always up-to-date and the reps do not need to copy the information manually. In general, Readymode increases productivity, call speed, and conversation rates on the part of the whole team. Review collected by and hosted on G2.com.

The only thing I do not like is that some more advanced options of customization could be slightly difficult to find at first. At some point, the platform has also been suffering some minor performance drags when there are high rates of usage. I further would like a greater number of explicit integrations with the broader set of third party marketing tools. These are minor details yet should be mentioned to be enhanced. Review collected by and hosted on G2.com.

I absolutely like the visual builder of Readymode. It makes development of sophisticated web pages to be very easy. The drag and drop feature implies that I will be able to create beautiful layouts without coding. Its live analytics dashboard is yet another massive plus. I become capable of observing the performance of my campaigns in real time and perform immediate corrections. This saves me many hours and hours of work every day. Review collected by and hosted on G2.com.

A small weakness is that it has a small learning curve to learn its more advanced features. A slight learning curve is required when learning what is beyond page building. I would like to see some more direct integrations to niche marketing tools. They would also make my work process even easier. All in all these are minor concerns of an otherwise solid platform. Review collected by and hosted on G2.com.