Readymode Features

Records calls for future reference.

Generates an area code local to where the user is calling to increase likelihood of pick-up.

Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

Gathers contacts from integrated tools, allowing users to call with one click.

Has auto-dialing or predictive dialing functionality.

Retains a log of extraneous contact information such as timezone and contact engagement.

Finds and opens saved contact information for reference at the time of a new call.

Allows users to denote which contacts they believe are prospective customers.

Allows users to take notes during or after the call for future reference.

Delivers users a daily summary of activity.

Sends automated voicemails to prospective clients who fail to answer.

Sends automated emails to increase engagement with prospective clients.

Organizes contacts based on probability of success.

Automatically transcribes and summarizes meeting discussions.

Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete.

Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence.

Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls.

Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more.

Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach.

Integrates with calendar software so users can seamlessly schedule calls.

Automatically assign strategic leads and accounts to individual reps in a shared bucket for anyone to work on.

Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc.

Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems.

Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members.

Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints.

Provides gamifaction features to rank sales reps on performance

Based on 70 Readymode reviews. Presents information about the individual being called before the call begins.

Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. This feature was mentioned in 71 Readymode reviews.

Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.

Allows a supervisor to listen to a call and train in real time. 60 reviewers of Readymode have provided feedback on this feature.

Reschedules calls within the software itself, either through a prompt or by the agent themselves. 70 reviewers of Readymode have provided feedback on this feature.

Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary. This feature was mentioned in 72 Readymode reviews.

Based on 62 Readymode reviews. Decides response type by determining if voice is a human response or an answering machine.

Based on 54 Readymode reviews. Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.

As reported in 61 Readymode reviews. Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.

Provides voice call functionality. 34 reviewers of Readymode have provided feedback on this feature.

Provides an interface for one or more social media channels. 35 reviewers of Readymode have provided feedback on this feature.

Includes or integrates with live chat initiaited from the company's web site. 33 reviewers of Readymode have provided feedback on this feature.

As reported in 21 Readymode reviews. Accepts contacts initiated through SMS or other mobile text functions.

Allows CSRs to receive and answer customer emails. This feature was mentioned in 28 Readymode reviews.

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. This feature was mentioned in 29 Readymode reviews.

As reported in 23 Readymode reviews. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 25 Readymode reviews. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Provides some level of analytics based on keywords and vocal tones. 24 reviewers of Readymode have provided feedback on this feature.

As reported in 28 Readymode reviews. Has auto dialing or predictive dialing functions for outbound use.

Includes an interactive phone menu. 19 reviewers of Readymode have provided feedback on this feature.

Populates CSR's screen with available customer data. This feature was mentioned in 24 Readymode reviews.

Maintains and shares information across channels and agents as the case progresses. 26 reviewers of Readymode have provided feedback on this feature.

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. This feature was mentioned in 33 Readymode reviews.

As reported in 34 Readymode reviews. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. This feature was mentioned in 31 Readymode reviews.

As reported in 25 Readymode reviews. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Based on 21 Readymode reviews. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

As reported in 25 Readymode reviews. Allows supervisors/managers to record and review telephone conversations of agents.

Based on 25 Readymode reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Help companies comply with state and federal laws such as TCPA and DNC.

Updates compliance information based on the most recent changes to regulations.

Manage exemptions to reclaim phone numbers that are incorrectly classified.

Provide integration with phone systems and auto-dialers.

Provide integration with marketing and CRM software.

Provide integration with other third-party applications that use phone numbers.

Provide or integrate with scrubbing services to validate dialing lists.

Deliver blocking features to ensure that employees cannot call restricted numbers.

Ability to create custom rules for each campaign to ensure compliance.

Validate phone numbers when gathering information on new customers.

Allows users to create lead prioritization rules to prioritize the msot important bueyrs and customers.

Provides lead scoring features that allow user to target leads that are the most qualified and likely to engage

Provides features that allow users to identify and automate the best time to send out emails or other sales engagement communcations

Provides features that allow users to have insight into buyer profiles such as likelihood to respond to emails and calls.

Provides AI and machine learning features that offer predictive recommendations no how to engage with buyers based on historical buyer behavior.

As reported in 23 Readymode reviews. Allows users to access the software using mobile devices.

Based on 26 Readymode reviews. Provides queue management in case of increase in case/call inflow.

Allows distribution of incoming calls to agents. This feature was mentioned in 28 Readymode reviews.

Allows users to request a call back. This feature was mentioned in 25 Readymode reviews.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. This feature was mentioned in 21 Readymode reviews.

Based on 26 Readymode reviews. Allows automatic distribution of incoming calls to the agents.

Based on 26 Readymode reviews. Allow managers/supervisors to monitor calls for quality assurance purposes.

Allows managers/supervisors to evaluate the performance of agents. This feature was mentioned in 25 Readymode reviews.

As reported in 12 Readymode reviews. Simulates human-like speech from text inputs.

Simulates human-like speech from text inputs.

Allows users to generate text based on a text prompt.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.

Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.