Patchworks Reviews & Product Details

Patchworks enables retailers to confidently integrate the myriad elements of the tech stack from the customer facing technology online and instore, through to the tools and resources their teams, suppliers and partners are using in their back office. Furthermore, their product has grown up with a range of high volume businesses, meaning that they're uniquely placed to robustly support retailers during peak trading periods.

As an integration partner of Patchworks we love their WYSIWYG editor and the ability it gives us to rapidly help clients and deploy new integrations for them. We also love the fact that beacuse, as a product, it is easy to use, yet powerful, we can focus on adding value and delivering on more complex edge cases for clients, whilst they're not locked into relying on us to explain their 'magic box' to them. They can take as much (or as little) ownership of the platform as they want to.

As consultants and engineers, the more we know about the products and tools we leverage for our clients the better and Patchworks' approach is excellent. They provide comprehensive online documentation that is updated regularly and they openly share what's new and what's changed via their release notes. Their leadership team also go out of their way to spread that knowledge and to share their own content around new use cases, endpoints and integration approaches, which is invaluable.

Patchworks' blueprints enable us to generate and deploy proof of concept and customised integrations for our clients quickly and easily and also provide us with a route to collaborate with Patchworks and the rest of their Integration Partner community on providing retailers with public blueprints for common use cases that they can install and leverage in a single click. Review collected by and hosted on G2.com.

There's nothing we dislike about Patchworks or their platform. But that's not say it's perfection, and at the time of writing, Patchworks would be even better if:

- Patchworks' error reporting and logging is excellent, especially the ability to review payloads at each step of a process flow to diagnose the root cause of an issue. Overall reporting on daily running could be improved, particularly with regards to operational dashboards and traffic lighting for specific data types, processes and - as a partner - clients.

- For retailers that are starting out on Patchworks with an App, or on their Standard plan, there could be more clarity with regards to how costs may develop as the complexity of their integrations grows and / or they process more transactions and data on the platform. Review collected by and hosted on G2.com.

We just completed quite a complex integration between a legacy ERP and Shopify Plus using Patchworks and it saved us a huge amount of time on the project. We had a site on Shopify with 7 instances and instead of having to write 7 different integrations, we could write one and share it across each stores. The beauty is, when we update one instance of the integration, all the others get updated!

The UI is really easy to use and makes finding things really easy. The run logs are super useful in being able to debug your flows and there's a range of pre-built shapes you can use to help build out your flows.

We got up and running really quickly with the pre-built Shopify connector which had all the endpoints available to us and when we needed a new connector creating for our legacy ERP, the Patchworks team created it for us!

Overall the best thing I can say about Patchworks is the support we've receieved throughout our project. We were stuck on an issue and couldn't figure out where the problem was - we jumped on a call with their support team and it was solved in half an hour! Review collected by and hosted on G2.com.

Although the platform is low code / no code, if you need to do any complex stuff then you still need a developer to write custom scripts, as was our case. However the script engine lets you use whichever language you like which is super helpful.

I'd say that if you have a really straightforward integration between two platforms, most people could use the platform with a bit of training but if you need anything custom or complex, you will need a developer. That's not a Patchworks issue really as it can't write code for you but it's to bear in mind that if you have a complex integration to work on, Patchworks isn't a silver bullet but it will help you in so many other areas.

Roadmap suggestion for the PW team - integrate AI to write code for you, then it would truly be no code/lo-code! Review collected by and hosted on G2.com.

It's a very versitile system allowing unparralleled data manipulation to transfer data from any ecommerce platform to our slightly bespoke ERP system. Review collected by and hosted on G2.com.

Occasionaly we have struggled with first line support taking a day or 2 to escalate support queries leading to slighlty longer resolutions than we would like. Review collected by and hosted on G2.com.

Patchworks excels at simplifying complex integrations, especially between platforms like Shopify and legacy ERPs. The low-code interface is intuitive and allows for rapid setup and management of integrations, which has saved us significant time and effort. Additionally, the customer support is top-notch, with the team readily available to assist with any issues, making the entire process smooth and efficient. Review collected by and hosted on G2.com.

While Patchworks is user-friendly, more complex integration scenarios may still require the involvement of a developer to write custom scripts. This can add a layer of complexity for non-technical users who might not have the necessary skills. However, the platform does provide flexibility in scripting languages, which is a helpful feature. Review collected by and hosted on G2.com.

We've recently used Patchworks for a recent integration project with one of our ecommerce clients integrationing into a legacy ERP for stock, orders etc

The team offered great support and helped us solve a number of tricky set up issues pertaining to our clients requirements.

The nature of it's lo code, no code architecture allows for a combination of both developer and non developer teams to work together. Review collected by and hosted on G2.com.

There's a learning curve like any software and we were an early vendor to adopt their new lo code tech stack and lean into their go to maket strategy where it's vendor led, vs project delivery by the internal patchworks team. This meant both sides leaning into a collaborative approach to delivery. We are now very confident with both the platform and best practice approaches to integration. Review collected by and hosted on G2.com.

Patchworks helps us integrate Shopify with almost every third-party system used by our clients. Historically this has been a pain-point for Swanky's clients, and typically required custom middleware which introduced both risk and complexity to platform migration projects.

Our technical teams enjoy working with Patchworks' product and teams. We are well aligned at a partnership level and very pleased with the positive impact that working with Patchworks is having for both our clients and our own business. Review collected by and hosted on G2.com.

There is some prevailing negative market sentiment about previous versions of Patchworks' product. We're not seeing the same issues in the (excellent) new product, but are having to do some additional educational work to clarify that the new platform is different from the legacy offering. Review collected by and hosted on G2.com.

Patchworks for us is a reliable tech partner, always available, attentive to our needs, and delivering a product that simply works. We have a quite complex IT infrastructure to manage, and the Patchworks connectors are one of the parts we don't have to worry about. Review collected by and hosted on G2.com.

You have to meet them, they are amazing! Review collected by and hosted on G2.com.

Reliable, it just works. We've had no discernable downtime and flows cover all our requirements for orders / refunds up and stock down between shopify and our OMS/ERP Review collected by and hosted on G2.com.

Implementation was done by 3rd party agency and was more difficult than expected Review collected by and hosted on G2.com.

Ease of integration with existing workflows or existing technology Review collected by and hosted on G2.com.

Uncertainty as to where to start upon registration Review collected by and hosted on G2.com.

Patchworks was a great support over peak trading, Everything ran seamlessly! Great planning so everything from orders, product to fulfillment all ran smoothly.

Great job Patchworks! Review collected by and hosted on G2.com.

Support could be faster at times, but this is improving now. As a customer you can log into your own portal and rectify a problem yourself. Review collected by and hosted on G2.com.