
Orderwise is an incredibly powerful and comprehensive ERP system. Once deployed, it touches almost every part of the business and can be genuinely useful day to day. Deployment itself went relatively well given the scale of the system, and some members of the support team are knowledgeable and helpful within the limits imposed on them. The reason this is not a one-star review is because the software itself has real potential and capability. Review collected by and hosted on G2.com.
The relationship feels increasingly one-sided and transactional rather than a partnership. Support costs continue to rise while service levels decline, quarterly releases were reduced to annual, and many issues are classed as chargeable development or training despite being bugs or core functionality. Long-standing issues such as stock forecasting were abandoned, and bespoke development repeatedly leads to further unexpected costs. There is a strong sense that focus has shifted away from on-premise customers in favour of the cloud platform. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

