ON24 Reviews & Product Details

ON24 provides deep insights into attendee behavior, helping marketers better understand lead quality and optimize future webinars. It also offers options to customize registration landing pages and emails, along with strong support for integrations with marketing automation tools like Salesforce and Marketo. Once a webinar is set up, it typically runs smoothly with minimal outages, and the on-demand content performs well. Review collected by and hosted on G2.com.

There are limitations in customization in certain areas. For example, the registration landing pages and email layouts have more constrained options for colors and design than expected, making it difficult to stay fully on brand for broader communications.

While ON24 is a powerful platform, setting up webinars comes with challenges depending on the format. For asynchronous webinars, uploading recordings is generally easier, but users often face issues with file compatibility, limited interactivity, and the need to re-upload or reprocess content if updates are required. For synchronous or large-scale live events, risks include technical glitches such as freezing, lag, or browser/device incompatibility, as well as the complexity of managing multiple presenters and sessions. Review collected by and hosted on G2.com.

Honestly, nothing. There was not one thing about it that is better than other tools or easy to use. Review collected by and hosted on G2.com.

Live event

Screen share did not work. A demo from one of the presenter’s screens was the main portion and highlight of this webinar, and as a result, the presenters were left rattled and had to recover in a live event and fill the time another way that they had not planned on. Attendees were not able to see the demo, which was one of the main reasons they signed up for the webinar. This further wasted our time, as the presenter then had to clear his schedule to record a demo that we could email out after the fact. This also wasted the producer’s time as she had to edit and reschedule the automatic email to be sent following the webinar.

Contacted emergency live support line and were told they can’t help because they can’t troubleshoot a live event. Provided no suggestions as to what might be the problem.

The audience was able to see us moving through the slides before the webinar was actually live, which appears unprofessional and made people think the webinar had started when it had not yet.

The image that appeared to people in the waiting room was stretched and did not look like it did when we tested everything out prior to going live.

The presenters were buffering several times during the webinar. There were also audio issues for some attendees.

Lead-up to event

A reminder email was sent out the day before the webinar and it just featured placeholders–no copy or image about the event, which made us look unprofessional.

Any troubleshooting we required prior to the event (which was a lot!) was not a good experience–we would reach out to our CSM who would ask us to submit a Support ticket and copy him, which was additional work for us and took longer for the issue to be dealt with. Our CSM never once tried to help us troubleshoot, or reach out to customer support for us.

Onboarding and implementation

Training was not helpful. The CSM spent most of the training covering strange use cases that would likely never happen, rather than focusing on the core features that we actually needed to know about. He did not ask us any questions about our needs.

Despite spending almost 3 hours doing training, we still did not understand how to use the platform because training was poorly organized. The topics covered were all over the place and extremely hard to follow.

All the feedback above was sent to multiple contacts at On24, and as of this post, no one has responded. Review collected by and hosted on G2.com.

The console is great and customizable and there are lots of things you can provide to viewers. The integration with Salesforce and HubSpot have been easy to set up and overall pretty accurate. The customer support team and technical teams have been great when answering questions and are very willing to help. Review collected by and hosted on G2.com.

Biggest problem that we've had is that simulive events lock about 2 hours before and that can be limiting for last minute changes. Uploading media and videos to use have been tough at times especially for simulive. There are also limitations in the data that comes into Salesforce but everything that needs to transfer does. Review collected by and hosted on G2.com.

The customer support for ON24 Elite webinars has been exceptional. The support team is highly responsive and knowledgeable, ensuring that any issues or questions are addressed promptly. They provide clear and detailed guidance on using the platform's features, such as setting up webinars, managing audience interactions, and utilizing advanced tools like breakout rooms and form fills. Their assistance in troubleshooting technical problems and offering best practices for webinar production has been invaluable. Review collected by and hosted on G2.com.

The only downside of on24 is that having guest speakers that are not used to the platform can be frustrating and need an extra step for training when other platforms that people are more used to might seem more intuative or easy to use. Review collected by and hosted on G2.com.

On24 is easy to use, very customizable, and reliable. I know I can count on On24 to run smoothly and look great no matter how large my audience is. I also love the integration with Salesforce, it has made my post-webinar processing so much smoother and more actionable. Customer support is always quick to respond and diligent in helping with the very rare issue I've run into over the years using this platform. Review collected by and hosted on G2.com.

Sometimes when I am working with a new speaker for the first time we have a little trouble getting them connected. This is for different reasons, most of which are not On24-based, usually VPN based. I do wish VPNs didn't get in the way as frequently as they do. Review collected by and hosted on G2.com.

The end user experience

The integration with Salesforce

The simulive feature

All the features we can use during the webinar

The ease to customize Review collected by and hosted on G2.com.

Some speakers had a hard time to start with the platform

You need to have updated and right IT setup to make it work well when in live Review collected by and hosted on G2.com.

ON24 is very intuitive software and easy to use for hosting webinars. I was able to get a team member producing webinars within days, without any intensive training. Their customer support team is also very responsive and helpful. Review collected by and hosted on G2.com.

Parts of the app - like the function to setup multi-session webinars - are in need of an update. Also, it is still too easy for presenters to accidentally progress slides and videos during live events. Review collected by and hosted on G2.com.

ON24 allows you to quickly and easily build an array of webinars including live, simulive that are provide an engaging and seamless user experience. Review collected by and hosted on G2.com.

I miss the tech support chat feature - it was super convienient. Review collected by and hosted on G2.com.

I like that the website is easy to use and the support team is good. Review collected by and hosted on G2.com.

The data analytics (especially pulling from virtual conference manager) are not user friendly. The integration with marketo is not good. Review collected by and hosted on G2.com.

On24 has an extremely easy to use interface and I have been able to train people to set up webinars in less than 30 minutes. It is very intuitive and support is always available if you have any problems. Any time I have run into an issue or was confused by something a simple email, phone call, or support chat session solved my problem. Their emergency support is top notch with a person answering my call within seconds and being empowered to help me any way that they could. With over 150 webinars completed so far, I have not had any major hiccups or issues. Review collected by and hosted on G2.com.

Right now I would say there isn't anything I dislike about the service. I have not run into any issues creating or viewing webinars and have been able to handle any user issues on my own. Review collected by and hosted on G2.com.