ON24 Reviews & Product Details

Their platform is easy to use and their online customer support is top-notch. In terms of their technology and platform analytics, we were a fan. Review collected by and hosted on G2.com.

Their billing practices border on unethical. You're auto-subscribed for next year's contract unless you opt-out and your account exec doesn't send any reminders when your subscription will expire. We had to pay 23K for an extra YEAR subscription because a team member left and their emails weren't forwarded. No grace from On24.

This year, we nearly got caught having to pay 10K just to retain our owned files that lived on their platform because we "needed a subscription" to download them, but thankfully I found them elsewhere. Again, no notice of subscription expiring.

So, while I appreciate their technology, no way would I ever recommend On24 because of their poor billing practices. Review collected by and hosted on G2.com.

We host numerous webinars with our partners, it's very helpful to have a user-friendly platform for both speakers and viewers. I like that it's very practical for webinars, very professional, and easy to use. Review collected by and hosted on G2.com.

I recommend this product without hesitation. I have nothing negative to say about this platform. It was very easy for our employees to understand, and the integration and reporting were also very impressive compared to other platforms. Review collected by and hosted on G2.com.

It offers viewers the opportunity to share their information in a variety of ways. It allows us to communicate with a broad audience on a professional platform to spread our message. I can also conduct surveys and generate attendee reports. Review collected by and hosted on G2.com.

It's one of the best and fastest tools for organizing corporate webinars. I have nothing negative to say, it helps us schedule and organize webinars, manage registrants and attendees, all from a single platform. Review collected by and hosted on G2.com.

At its core, it's a solid tool for running webinars. The engagement features available on the console are great and really enhance the attendee experience, making participation more interactive. In addition, the data collected for each registrant is quite detailed. Last but not least, very easy to use. Review collected by and hosted on G2.com.

Everything related to the backend feels a bit cumbersome. Reporting on viewer engagement - especially when looking at multiple webinar together - isn't very strong. Also, since the platform relies on strong internet connection when the session is live, some broadcasts can come across as clunky. Review collected by and hosted on G2.com.

I enjoy how easy it to set up a webinar and I enjoy that craig is available to help us when we need it. Review collected by and hosted on G2.com.

It does not work well with Hubspot. It cannot auto generate lists and I havent found a way to link my own landing pages yet. They make guides to use for hubspo but they are not very helpful.

I did have a webinar crash using semi-live. The would not believe it was a bug until I took a screenshot of support saying they were releasing a fix. I am still scared to use semi-live. Review collected by and hosted on G2.com.

You can very easily create a distribution screen, and it's great for understanding user behavior. Review collected by and hosted on G2.com.

It feels like it's not fully customized for Japanese. Review collected by and hosted on G2.com.

We've had a great experience using ON24 for our webinars and virtual events. Logging in is simple and efficient — you're quickly prompted to select your role, which makes getting started seamless whether you're presenting or managing behind the scenes.

The hosting experience is streamlined and intuitive, which is a huge plus. We especially appreciate how easy it is to customize the virtual environment to reflect our brand identity — from color schemes to logos, the platform gives us the flexibility we need to make the experience feel uniquely ours.

Another standout feature is the ability to include additional resources alongside our webinars. This has been a valuable tool in encouraging continued learning and engagement on the topics we present. Overall, ON24 offers a professional, user-friendly platform that supports our goals for impactful virtual events. Review collected by and hosted on G2.com.

The only downside to ON24 is that the AI functionality is not as mature as I'd hope. For example, exporting a blog version to Word created individual text boxes for the lines of texts so we had to take additional time to figure out it works for us and our needs. Review collected by and hosted on G2.com.

I like its simplicity thanks to its built-in templates, categorization, and analytics. The interface is modern and continues to innovate, and its strong focus on built-in Al features is a huge plus. Review collected by and hosted on G2.com.

We've been using this platform to run quick, high-impact webinars. It's exactly what we needed, and it's been a smooth process from day one. Review collected by and hosted on G2.com.

It's a very robust and reliable platform, as well as easy to use. I like that it keeps our contacts actively interacting with us. I also like that it's extremely easy to customize the console and the experience to the image you want for your users. Review collected by and hosted on G2.com.

ON24 makes any webinar look exceptionally professional. I have nothing negative to say, everyone in the organization is delight with how it works. Review collected by and hosted on G2.com.

What I’d probably like most about ON24 is how it turns virtual events into something much more strategic—it’s not just about hosting webinars, it’s about actually understanding and engaging your audience. Every click, question, or interaction gets tracked, so you can see what’s working and follow up in a meaningful way. It’s also super customizable, which is great if you care about keeping things polished and on-brand. Plus, being able to reuse content on-demand makes everything more efficient, and it fits right into the tools I’d already be using like Salesforce or HubSpot. Overall, it feels like a smart, streamlined way to get more out of online events. Review collected by and hosted on G2.com.

What I might not love about ON24 is that, while it’s powerful, it can feel a bit overwhelming at first—there’s a lot going on under the hood, and getting everything set up the way you want can take time. It’s definitely geared toward enterprise users, so if you're just looking for a simple, plug-and-play webinar tool, it might feel like overkill. Some users also mention the interface feels a little dated in spots, and depending on your plan, it can get pricey. Basically, it’s great if you’re all-in on virtual engagement, but not ideal if you just need something quick and lightweight. Review collected by and hosted on G2.com.