ON24 Reviews & Product Details

I appreciate how the platform provides an intuitive user interface, making meeting management tools very easy to use. I also value the straightforward audience control features and the precise way it collects details after each interaction. Review collected by and hosted on G2.com.

We've had an excellent user experience, without any problems. I didn't expect to find a platform that offered so many services at this price. Review collected by and hosted on G2.com.

I like the ease of use and understanding of the platform. It's excellent for webinars or large-scale presentations, it's very professional and easy to use. I also like the on-demand format because it's ideal when you've already attended a webinar and all communications have been planned in advance. Review collected by and hosted on G2.com.

With previous platforms, customers support and technical issues were a problem, and ON24 has been a great help in solving them. I have nothing negative to say, the integration and reporting were very impressive compared to other similar platforms on the market. Review collected by and hosted on G2.com.

It's ideal when you've attended a webinar and all communications have been planned in advance, ensuring users receive the necessary information to view the video files when they need them. I love that the program's design is simplified by the widget system. Review collected by and hosted on G2.com.

I like everything, our experience has been truly amazing. We conduct numerous webinars with partners, so having a user-friendly platform for both speakers and viewers with varying levels of technical expertise has been very helpful. Review collected by and hosted on G2.com.

I've been using the ON24 Webinar Platform for several months now for hosting client webinars and internal trainings. Overall, it's a solid platform with a professional interface and a great set of features for both presenters and attendees.

Engagement tools like polls, Q&A, and surveys are seamless and really help keep audiences involved. Review collected by and hosted on G2.com.

There’s a steep learning curve, especially when setting up events and configuring all the widgets. Review collected by and hosted on G2.com.

What I like best about ON24 is its ability to deliver highly engaging and data-driven digital experiences. The platform goes far beyond traditional webinar tools by offering interactive elements like polls, surveys, live Q&A, and downloadable resources—all within a customizable interface that keeps audiences engaged throughout the session.

Another standout feature is ON24’s analytics. The depth of insight it provides into audience behavior—such as viewing time, engagement with content, and actions taken—makes it incredibly valuable for measuring performance and refining future programs. It turns webinars into a true lead intelligence engine, helping align marketing efforts with sales outcomes.

Ultimately, ON24 makes it easier to create polished, professional events while giving us the tools to measure impact and continuously improve. Review collected by and hosted on G2.com.

While ON24 is a powerful platform, there are a few areas where it could improve. One of the main drawbacks is the user interface on the backend—it can feel a bit dated and unintuitive at times, especially for new users. The learning curve is steeper than some other platforms, which can slow down onboarding for team members unfamiliar with it. Review collected by and hosted on G2.com.

On24 provides a completely customizable platform to host a variety of events. It offers simplicity in forms of templates, categorization, and built-in analytics. It also offers complexity when you want to get into the nitty gritty of customization. It's been great to utilize the AI tooling to help with a baseline for blogs or articles, on-demand webinar social posts, and key moment videos. Our presenters often times say that it is fairly simple to use, with a good presenter interface. We hold close to 50 virtual events per year - it's definitely enhanced our webinar program, and the ability to have automation with Marketo integration is key! Our account managers have kept good communication with us. Review collected by and hosted on G2.com.

There's little bugs/clunkiness with some of the On24 platform capabilities. Usually nothing that I haven't been able to find a work around for though. Sometimes presenters have a tough time logging in, with occasional issues in screenshare, mic/camera, slide advancement. My computer works fine on all Teams calls, yet when I conduct a webinar I have to be right next to the router (even though when I run a speed test my computer in other areas, my connection is great.) The Virtual Conference platform is outdated when working in the back end and isn't as simple and intuitive as the normal On24 products. The customer support is ok... Review collected by and hosted on G2.com.

The numerous features is has, and its relative flexibility to use some features out of big packages as small add ons, sometimes features in Beta that can be part of current contracts. Very good to get users to trial features.

The interface is modern and keeps being innovated, plus its high focus on getting AI integrated features is a big plus. Review collected by and hosted on G2.com.

The price.

Unfortunately its the most expensive webinar/event tool we have come across and continues to be a barrier to getting more logins and local users onboard (We are a global organisation, where local budgets are considered for expansion).

Integration with Eloqua was not very advanced, and so we had to build custom integration, which was incredibly unstable due to complete lack of knowledge from the On24 technical integrations team side.

We are restricted in how much we can adapt to new features to add to the integration because of this and we are unfortunately missing out on being able to take advantage of all the features through the integration. eg. Segmentation. Review collected by and hosted on G2.com.

It's a dynamic and easy-to-use webinar tool with an attractive interface. I like that the platform is intuitive, modern, and attentive to our needs and makes continuous improvements. I love the ability to adapt the platform to our brand guidelines and, above all, the excellent customer service and responsiveness. Review collected by and hosted on G2.com.

We had a great experience with ON24, and much of it is due to the way their team integrated the entire team that would be using the platform. Review collected by and hosted on G2.com.

I like that I can integrate everything into a single platform: from live streaming and audience interaction to recording, analytics, and automated tracking. The platform's reliability also reduces technical issues during live sessions. Review collected by and hosted on G2.com.

I think the platform would benefit from having more customization tools available. Aside from that, it is a very comprehensive and user-friendly solution for both consumers and producers. Review collected by and hosted on G2.com.

The standout feature of ON24 is their exceptional customer service. Their support team demonstrates a high level of professionalism and responsiveness. When I encountered technical issues with the console, their team quickly addressed my support ticket and maintained regular follow-up communication until the problem was resolved.

What truly impressed me was their risk management and communication strategy during platform-wide technical issues. They excel at:

Providing clear explanations of the root causes

Outlining their resolution process

Sharing preventive measures for future occurrences

Maintaining transparent communication throughout incidents Review collected by and hosted on G2.com.

The main drawback I've experienced is occasional connectivity issues, particularly when managing multiple speakers. There are moments when the platform experiences lag, causing delays of a few seconds. While not a deal-breaker, this can impact the smoothness of presentations and participant engagement. Review collected by and hosted on G2.com.