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Compare Nexthink and SysTrack Digital Experience Monitoring 
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At a Glance
Market Segments
Enterprise (84.1% of reviews)
Enterprise (95.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Nexthink
Star Rating
(370)4.6 out of 5
Market Segments
Enterprise (84.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about NexthinkSysTrack Digital Experience Monitoring
Star Rating
(22)4.5 out of 5
Market Segments
Enterprise (95.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SysTrack Digital Experience MonitoringSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nexthink excels in "Telemetry Collection" with a score of 8.8, providing comprehensive insights into user experience, while SysTrack Digital Experience Monitoring, although strong, scores slightly lower at 8.6, indicating a more limited telemetry capability.
- Reviewers mention that Nexthink's "Real-Time Monitoring" feature for cloud infrastructure is rated at 8.1, which is beneficial for immediate issue resolution, whereas SysTrack's similar functionality is not as robust, leading to a score of 8.0, suggesting potential delays in response times.
- G2 users highlight Nexthink's superior "Quality of Support" with a score of 9.1, indicating a more responsive and helpful support team, compared to SysTrack's score of 8.9, which, while still good, may not meet the same level of user satisfaction.
- Users on G2 report that Nexthink's "Digital Experience Score" feature, rated at 8.6, provides a more intuitive understanding of user satisfaction, while SysTrack's score of 8.5 suggests it may lack some of the nuanced insights that Nexthink offers.
- Reviewers say that Nexthink's "Automation" capabilities are rated at 8.5, allowing for streamlined processes, whereas SysTrack's score of 7.7 indicates that its automation features may not be as effective or user-friendly.
- Users report that Nexthink's "Performance Monitoring" is rated at 8.8, providing detailed insights into system performance, while SysTrack's score of 8.1 suggests it may not deliver the same depth of analysis, potentially impacting user experience management.
Pricing
Entry-Level Pricing
Nexthink
No pricing availableSysTrack Digital Experience Monitoring
No pricing availableFree Trial
Nexthink
Free Trial is available
SysTrack Digital Experience Monitoring
Free Trial is available
Ratings
Meets Requirements
8.7
262
8.8
11
Ease of Use
8.5
264
8.2
12
Ease of Setup
8.4
223
7.9
11
Ease of Admin
8.5
229
8.3
11
Quality of Support
9.1
259
8.9
12
Has the product been a good partner in doing business?
9.4
229
9.1
11
Product Direction (% positive)
9.4
251
8.9
11
Features by Category
User Analysis
8.1
9
Not enough data
9.4
13
Not enough data
User Support
8.8
16
Not enough data
8.8
13
Not enough data
9.1
11
Not enough data
Walkthrough Type
8.3
16
Not enough data
8.6
14
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
8.9
9
Not enough data
8.7
9
Not enough data
8.5
9
Not enough data
7.5
8
Not enough data
8.6
7
Not enough data
8.8
8
Not enough data
8.0
9
Not enough data
7.4
9
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.5
51
Not enough data
7.0
44
Not enough data
6.8
40
Not enough data
8.2
48
Not enough data
Not enough data
Not enough data
Administration
8.4
49
Not enough data
7.7
37
Not enough data
8.5
44
Not enough data
Not enough data
Not enough data
Analysis
8.6
49
Not enough data
8.7
50
Not enough data
7.2
38
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.5
25
Not enough data
8.6
26
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
8.9
176
Not enough data
8.6
180
Not enough data
Management
8.7
188
Not enough data
8.4
182
Feature Not Available
7.1
161
Not enough data
8.7
184
Not enough data
8.6
180
Not enough data
Performance
8.8
185
Not enough data
8.5
175
Feature Not Available
8.8
184
Feature Not Available
8.1
181
Not enough data
8.4
180
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.5
8
Not enough data
8.6
7
Not enough data
8.3
6
Not enough data
6.7
7
Not enough data
8.8
8
Not enough data
Self-Service Platform
8.8
10
Not enough data
9.4
8
Not enough data
7.6
7
Not enough data
7.7
8
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Nexthink and SysTrack Digital Experience Monitoring are categorized as Digital Employee Experience (DEX) Management and ServiceNow Store Apps
Unique Categories
Nexthink is categorized as Cloud Infrastructure Monitoring, Product Analytics, Digital Adoption Platform, and Customer Self-Service
SysTrack Digital Experience Monitoring has no unique categories
Reviews
Reviewers' Company Size
Nexthink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysTrack Digital Experience Monitoring
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.2%
Financial Services
6.4%
Oil & Energy
4.0%
Insurance
4.0%
Hospital & Health Care
3.7%
Other
65.9%
Information Technology and Services
23.8%
Hospital & Health Care
14.3%
Financial Services
14.3%
Health, Wellness and Fitness
9.5%
Banking
9.5%
Other
28.6%
Alternatives
Discussions
What is the best way to automate categories and metrics update (API, NXQL,...)?
2 Comments
CS
Uploading ExcelRead more
Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.
1 Comment
IH
Hi Florian-
We are not planning to support Windows 8.1 images in the Horizon VM. We currently support troubleshooting VDI and SBC desktops and apps on...Read more
When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?
1 Comment
IH
Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know.Read more
What does SysTrack software do?
1 Comment
PG
It bring the bigest knowledge about workplace real performance. Measurement plenty of parameters in hardware, apps, the knowledge about realy user can work...Read more
SysTrack Digital Experience Monitoring has no more discussions with answers
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