--- title: Nexthink Reviews meta_title: 'Nexthink Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 387 reviews by the users' company size, role or industry to find out how Nexthink works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 387 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Nexthink Reviews **Vendor:** Nexthink **Category:** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 387 ## About Nexthink Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. ## Nexthink Pros & Cons **What users like:** - Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. (40 reviews) - Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. (40 reviews) - Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. (35 reviews) - Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. (32 reviews) - Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. (26 reviews) - Users commend Nexthink for its **outstanding customer satisfaction** , enhancing productivity and empowering data-driven decision-making. (24 reviews) - Users value the **proactive support** of Nexthink, enabling quick issue resolution and seamless integration with services. (24 reviews) - Tracking (23 reviews) - Integrations (20 reviews) - Productivity Improvement (20 reviews) **What users dislike:** - Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. (26 reviews) - Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. (26 reviews) - Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. (22 reviews) - Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. (17 reviews) - Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. (12 reviews) - Difficult Setup (8 reviews) - Insufficient Training (7 reviews) - Users note the **limited features** in Nexthink, causing inefficiencies in retrieving and merging data effectively. (7 reviews) - Resource Limitations (7 reviews) - Dashboard Issues (6 reviews) ## Nexthink Reviews ### 1. Real-Time Insights That Empower IT Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Nexthink?** It is used for digital employee experience platform that provide IT teams with real time analysis **What do you dislike about Nexthink?** Step learning curve and high cost and need to be used for all the organisation **What problems is Nexthink solving and how is that benefiting you?** It must robust application to all the business and required the good view of analytical ### 2. My Nexthink Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Nexthink?** I like best about Nexthink that I can easily see how our clients are doing but also drill deeper into every single one in order to solve issues. Having also some of the features of Nexthink Infinity allows a benchmarking against other companies running the same or similar programs and see how they are doing in comparison. This can quickly aid in removing buggy software from our devices. Another great building block towards a more stable infrastructure are the Remote Actions that allow preventive as well as reactive service to the end users. Combined with small Campaigns in order to inform the users what is currently going on is a big win as well. Lately we have also implemented Nexthink Amplify with our ServiceNow helping 2nd Level to get a much quicker overview of the PC's state and target the real problems more effectively. The much improved Nexthink Library (compared to the on-prem) offers an expansive toolbox and I found quite a lot of very useful components (Dashboards, Remote Actions) easing my administrative tasks considerably. **What do you dislike about Nexthink?** The thing I dislike most (on premises version) is that I must access every single engine in turn if I want to retrieve specific results from e.g. a Remote Action in order to import the data into Excel (via PowerQuery) where I have then to merge the (in our case) 3 result sets into one in Excel. This is still true in our now Nexthink Experience environment. But I am working towards the Infinity migration where this is history. I would very much like a "Component Exchange" where admins around the world can post new or changed Nexthink components (mostly Remote Actions) for others to use (after a 4-6 eyes review process). **What problems is Nexthink solving and how is that benefiting you?** Nexthink helps us find performance issues and also assists in incident solving. Due to a number of self-written Remote Actions we are also able to monitor aspects of the client landscape that are not supported out of the box. **Official Response from Charlotte Arrowsmith:** > It's great to hear that Nexthink is helping to improve perfomance issues and incident resolution. We're committed to providing valuable solutions for our users. Thank you for sharing your experience! If you'd ever like to share more feedback about your Nexthink experience, I'd love to connect. - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 3. Enhancing IT Efficiency with Predictive Monitoring Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Kodeeswaran C. | Senior IVA developer, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Nexthink?** Monitoring all applications on a system becomes effortless and it proves invaluable in predicting potential faults in the future. This tool also enables an in-depth analysis of employee productivity, offering unparalleled insights. Furthermore, the tool allows effortless integration of flows, campaigns, and actions, thanks to its REST API support. Implementing the solution is much easier the only thing requires is Nexthink collectors once it is done then there you go. **What do you dislike about Nexthink?** While there isn’t much to criticize, I find that NQL can be a bit challenging to learn initially, especially for those without prior scripting experience. However, once you gain familiarity with scripting, it becomes an excellent tool to work with. Given its extensive features and options, mastering the tool does require some time and effort. **What problems is Nexthink solving and how is that benefiting you?** Earlier, we encountered latency or connectivity issues that severely affected employee productivity and required good amount of time to diagnose and resolve. However, with the implementation of this solution, we can now quickly identify the root cause of the issues and resolve them efficiently. Additionally, the workflows and collectors enable us to predict and prevent potential problems, ensuring we stay on track with our productivity without losing valuable time. Keeping track of the applications is useful to keep the apps upto date. ### 4. Nexthink allows us to make real data-driven decisions about our IT estate **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | Workspace Platforms Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Nexthink?** Nexthink is a product that's allowed to make decisions and act on what we know and can prove with data rather than what we think we know. The extensibility of the product to extend the dataset and act in key areas for our enviroment makes it a key platform in our IT environment providing not just great tools to L1 and L2 teams but allows managers to make informed decisions. **What do you dislike about Nexthink?** The only real downside of the product is that many new features become subject to additional licenses. **What problems is Nexthink solving and how is that benefiting you?** Nexthink has helped in a range of areas from software asset usage (negating the need for a full SAM tool) to device management and replacement planning. It's providing L1 teams with simple checklsts for devices prior to escaltion and assisting L1 and L2 teams diagnose issues quicker reducing the time to resolution for issues. It's providing good compliance reporting for a range of IT security related areas. ### 5. Usefull DEX tool in terms of features **Rating:** 4.0/5.0 stars **Reviewed by:** Hari T. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Nexthink?** I like the simplicity of installation procedure. We can install nexthink agent just like that by few clicks. As we are working on Customer support, we can easily foundout the issue with the Asset by look after logs. And also we have integrated with servicenow also for faster resolution of incidents related to assets. Also i like the feature of remote actions and campaigns. Overall a good tool for enterprise asset management. **What do you dislike about Nexthink?** There is no proper resources to learn the nexthink. Getting better in this area will significantly usefull for more users, So providing good self learning resources is much needed. **What problems is Nexthink solving and how is that benefiting you?** We are working in Digitial workplace practice, understanding the issues with the assets and solving them is the most time taking task. So, we are using nexthink for collecting all the logs and metrics, whenever we found any issue with the any asset we simply run a remote action to solve the issue before the user reports it (Proactive resolution). Also we have integrated this with servicenow to quickly see and fix the issue from agent workspace itself. ### 6. Transforming Proactive Approach into Standard Practice via Nexthink **Rating:** 4.5/5.0 stars **Reviewed by:** Saad M. E. | Digital Employee Experience Project Leader, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Nexthink?** Nexthink is a well-rounded tool that should be a staple for any field technician. The confidence in troubleshooting with Nexthink is a whole other level of maintenance. There are many things that Nexthink does exceptionally well; one of them is the campaign and one-click remote action combo, where you can announce and get consent from end-users to remediate issues on their devices. This is a perk that many may overlook. While obtaining the users' approval and addressing an issue remotely that may have caused much more chaos is highly commendable on its own, it also reflects the amount of insight, digital experience, and influence the department is actually capable of. IT and maintenance departments usually struggle with recognition on for their work, as doing a good job in these industries means that, in ensuring stability you tend to make fewer appearances and headlines. That is why a campaign displays the turbulence fix in such an innovative and effective manner, helping to showcase everyone's efforts in a simple and tailored pop-up. **What do you dislike about Nexthink?** While remarkable in many ways, I dislike its rule-based assignment and the trouble of marking, tagging and, categorizing. **What problems is Nexthink solving and how is that benefiting you?** Nexthink evolves a department beyond just reactive support and typical ticketing; it targets the user sentiment, it maximizes device productivity, automates solutions for alerts based on your metrics of choice, and it displays all these results on clear dashboards that keep management engaged in more introspective actions. The tool has proven more and more its distinguished support in the market, the sky is the limit with this tool. ### 7. A great tool **Rating:** 5.0/5.0 stars **Reviewed by:** quincy.bradford@hubinternational.com B. | EUC Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Nexthink?** I like Nexthink's focus on the user experience and the tools it provides to uncover things happening in the enviornment that may detract from that experience without relaying on the user to inform IT. Users are not IT monitors and Nexthink gets this. Finally the customer service is excellent. Nexthink works hard to ensure that customers get what they need out of the platform and are always on top of issues. **What do you dislike about Nexthink?** I wish Nexthink had better integration with MDMs like Intune. It would be great to utilize things already configured in Intune like platform scripts, app installs/uninstalls, and policies via nexthink. **What problems is Nexthink solving and how is that benefiting you?** Nexthink is helping us get to the problems we don't see in tickets and the ones we don't want to get that far. We also use Nexthink to track major projects such as Win11 upgrades, AVD, and device setups. Finally, Nexthink is helping us better tell the story of the enviornment to leaders. The dashboards and investigations have been crucial in proving our work and finding areas to improve. ### 8. Best remote monitoring and actions deploying. Never had any issues with script deploying **Rating:** 5.0/5.0 stars **Reviewed by:** Gopi K. | AI / ML Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Nexthink?** With Nextthink, it was easy to deploy scripts and monitor deployment as well. Normally I'd face lots of issues with winrm when using a mid-server to deploy scripts on a remote machine. **What do you dislike about Nexthink?** A few things about NQL is i am unable to see all stats i'd require. For example.. How many users in a city have logged into this machine. But instead, I can only see for a number of machines in different cities. **What problems is Nexthink solving and how is that benefiting you?** Nexthink solves issue where a user would normally need to take his machine to IT to get his fixed. But now fixes and updates are remotely done. So, I would be able to push any new application installation or updates easily to multiple machines without needing to physically do it. I would just need to install nexthink collector, and I could even see stats of user's usage of various apps and his producitivity. ### 9. Excellent monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Pankaj B. | Lead Staff Engineer - IT (Product Manager), Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Nexthink?** It's Dex reports, monitoring parameters, investigations, campaigns and remote actions. **What do you dislike about Nexthink?** There are some disadvantages while filtering out devices from Investigation results. **What problems is Nexthink solving and how is that benefiting you?** It helps monitor all the environment endpoints with their real time health standards. ### 10. My insights and evaluation of Nexthink **Rating:** 4.5/5.0 stars **Reviewed by:** Chatrathi L. | AI ML ENGINEER, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Nexthink?** Nexthink is a good endpoint monitoring tool that improves user experience visibility across devices. I can gain insights into the devices and identify potential issues before they arise, allowing for timely resolution. The dashboards are highly useful, making it easy to identify values and monitor them. **What do you dislike about Nexthink?** Sometimes its difficult to install it in a machine.Thhe setup and develpoyment is complex. The cost is little bit higher. **What problems is Nexthink solving and how is that benefiting you?** Nexthink gives me visibility into user experience, allowing me to gain real-time insights into how users interact with their devices and applications. This helps me enhance the overall user experience. As a user of Nexthink, I appreciate how it monitors the performance of applications and devices,This helps me to find if any problems or errors even before the user knows them I am able to solve it. ### 11. Digital Employee Experience platfrom all at one stop **Rating:** 2.5/5.0 stars **Reviewed by:** Maheswari S. | Project engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Nexthink?** Nexthink is really helpful when it comes to improving Digital Employee Experience (DEX). It gives a complete overview of IT systems affect employee productivity and satisfaction.The DEX score feature because it combines technical performance data and employee feedback was good and to spot and fix problems. The real-time analytics is another good feature, identify issues quickly and fix them before **What do you dislike about Nexthink?** I found a bit challenging is the setup process,it is complicated for first-time users. It takes some time to get into it and make understand all the features to use full. The pricing is bit high sometimes integrating with other tools kindoff difficult. **What problems is Nexthink solving and how is that benefiting you?** makeing employee productivity at it best was a consirence in my point so making it into line was a best benifit out of it ### 12. My nexthink user experience **Rating:** 4.5/5.0 stars **Reviewed by:** ravi s. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Nexthink?** Nexthink’s interface is intuitive and user-friendly. The real-time visibility and insights Nexthink offers make it easy to spot issues and trends. It's ability in tracking device performance, application health, and user experience in real-time. We use Nexthink to do periodic reviews and reports to assess device health and application performance. **What do you dislike about Nexthink?** Nexthink’s initial setup and deployment is not as good as it can be. We face some occasional failures during setup **What problems is Nexthink solving and how is that benefiting you?** We get visibility into the end user experience. We receive real-time insights into performance, user issues, and experiences. We are not just reactive anymore. Nexthink’s proactive monitoring and AI-driven insights allows our team to identify potential issues before they affect users. It helps us quickly identify and resolve incidents, reducing the time spent on dealing with issues. ### 13. Nexthink - Wonderful experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Nexthink?** The whole experience from the beginning of our journey to the present has been a wonderful. The level of support has been exceptional and the knowledge and willingess to help consultants have been really great. The tool is very intuive and easier to use than other soltutions, it has great features and seems to be always improving each upgrade. The imlemenation was a long road however due to the help of our dedicated consultant Abdul Hasnath it made the experience a really good one. The tool is already being used by various IT teams and we are getting some great and productive results from it. **What do you dislike about Nexthink?** no real downaides to the tool. There are a few things that would help which may be looked at in the future such as application load times and maybe a way to capture the dex score and make it clear as to why the overall score has changed. **What problems is Nexthink solving and how is that benefiting you?** We have created alerts for OST sizes, reboots and disc space. This has helped identify things that could improve the user experience. It is helping us resolve any Microsoft teams issues as we use the remote action to clear the cache. It has helped us identify trends in blue screen of deaths. ### 14. Nexthink has changed everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Nexthink?** The best think about Nexthink is its ability to find problems and do something about it. It is versatile and adaptable. The accelerate team is second to none and extraordinarily helpful. Ashlee and Asmita are world class!! **What do you dislike about Nexthink?** The campaign system is pretty antiquated. It could stand to be re-developed and updated. You are unable to customize very much about it and for many it is the face of the Nexthink CoE team. **What problems is Nexthink solving and how is that benefiting you?** Nexthink is finding devices that are experiencing problems and helping us plan resolutions. It also helps us monitor our Device Experience score and lets us know how our devices are performing for our end users. ### 15. Nexthink Data - Power and Opportunity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Nexthink?** Nexthink provides valueable insight into a large data set of PC related telemetry, use and web based application which when properly mined and used, offer the opportunity to create quick effective solutions to solve PC related issues, insights into user activities, resource scoping and consumption and compliance. It is integratable into numerous systems and offer lots of possibilities to creatively problem solve and provide enterprise insight. From data gather, to automation, alerting, orchestration, and communication, Nexthink is second to none. **What do you dislike about Nexthink?** The length of data retention is still a slight limitation of the product. Currently it provides 30 days and it would be of extreme benefit to expand this to at least 60 days. This allows more scoping and investigational work to be done to figure out when issues started and how they were potentially solved through updates, patchings or automations available. **What problems is Nexthink solving and how is that benefiting you?** Currently we have a vast array of self heal, on-demand, and API called automations that provide quick easy solutions to issues detected by nexthink, used by technicians to cut down time to resolve, and called through utterances through our chatbot. Additionally, we used Nexthink to monitor our environment for issues, help scope enterprise issues and guard the resources of our machines through constant agent monitor built into our change process and continouing state operations. ### 16. Our Journey **Rating:** 4.5/5.0 stars **Reviewed by:** Steve L. | AVP Senior Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Nexthink?** We have been on our journey goingon 1 year since this implimenation we have managed > 95K endpoints (Windows, Mac, VDI), targeting them with over 47 remote actions, 70 Applications with performance measurements, 22 software packages tracked via software metering, and 5 published campaign. we have already seen measurable reduction of helpdesk tickets. **What do you dislike about Nexthink?** One update I would like to see in the future is more scheduling options in the remote actions that include a maintnace window. **What problems is Nexthink solving and how is that benefiting you?** One of our latest issues we have tackled was Teams versioning clean up in our environment, With nexthink we were able to have a more targeted approach vs. targeting the whole envoronment. ### 17. DEX to Ease the IT Support **Rating:** 4.0/5.0 stars **Reviewed by:** Sami G. | IT Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Nexthink?** DEX, Remote Actions, Scores, End user Devices Ports and Network interaction with various 3rd party apps intune **What do you dislike about Nexthink?** End user Devices Ports and Network information and the ports **What problems is Nexthink solving and how is that benefiting you?** Different Dashboards to quickly analyse the end user device and troubleshoot at earliest ### 18. Invaluable insights and trend analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Nexthink?** Nexthink provides a comprehensive platform which enables you to monitor, analyse, optimisn.e and resolve operational issues. The platform allows you to collect real-time insights from without your organisation, make data-enabled decision making and provide a more seamless approach to your end-users. It allows you to streamline processes, enahance productivity and improve users satisfactio **What do you dislike about Nexthink?** Learning the system can take time and some of the knowledge available is not granular enough. The NQL Data Model can be difficult to understand and implement. **What problems is Nexthink solving and how is that benefiting you?** The real-time data analysis is enabling my organisation to make decision-lead operational choices. This has has been critical to a few projects and saved copious amouts of time. We are also using it for application lifecycle, understanding our estate and how device management is not what we thought it was. ### 19. Senior Engineer **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | Sr. Engineer Workplace Technology, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Nexthink?** It helps in troubleshooting issues like networking and application crashes. **What do you dislike about Nexthink?** Not a dislike, but creating a NQL for a workflow or campaign targeting devices but it requires a user sid is not easy. **What problems is Nexthink solving and how is that benefiting you?** It is solving issues where the end user is having issues booting up or running slow. I can see if it's a network issue or application crash. Also I am able to push out bios updates via a SCCM task sequence. This includes a workflow that will walk the user step by step. ### 20. Nexthink: excellent DEUM tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Nicolas B. | Responsable Global Operations Center | Supervision | Observabilité | Helpdesk | NOC | Projet, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Nexthink?** All the primary features of Nexthink, around the DEUM. The tool fully meets this need. Simple to implement. Very good customer support/relationship once in RUN. **What do you dislike about Nexthink?** Not much. Except perhaps the fact that each product requires a separate license: certainly, this allows for cost optimization but it can also be frustrating to see options ultimately unavailable with the acquired licenses. **What problems is Nexthink solving and how is that benefiting you?** Nexthink does not directly solve problems but helps us daily to identify and better anticipate them. ### 21. the tool that every large company should have **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Tobacco | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Nexthink?** the most important thing for me with nexthink is that you can reach the online computers in seconds and query the information either from data model or by sending powershell script this saves a lot of time because you dont have to remote the computer to understand the problem also the other capabilities are used like dex score to understand the computers with problems alerts and diagnostics also , application , live dashboards etc. **What do you dislike about Nexthink?** i dont dislike anything, the only thing ican say here is that it still needs improvement on NQL editor like commenting the lines etc or ability to create better charts for live dashboards etc **What problems is Nexthink solving and how is that benefiting you?** as i sad earliert we have a lot of scripts to find and troubleshoot devices and solve different problems alerts and diagnostics / dex are used the most to proactive searchinbg problems and after that solving them using remote actions ### 22. DEX managing platform **Rating:** 3.5/5.0 stars **Reviewed by:** ROWTHUPILLAI ISMAIL S. | Scholar Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Nexthink?** first is the user interface and interaction, visuval dashboards are good, connection with end device is better. there are many things to learn out of it. **What do you dislike about Nexthink?** seacrhing particular things is difficult, itis difficult for a newbee to use the platform.price is ok if they give some offer, itegration is bit complex. **What problems is Nexthink solving and how is that benefiting you?** main usecase i built out of this is like causal prediction which is kind of predicting the enduser metrics and solve problem based on the issue ### 23. Nexthink Dashboard and Data collection **Rating:** 4.0/5.0 stars **Reviewed by:** Dishank R. | Senior Information Technology Associate, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Nexthink?** Nexthink is great data collection tool. Nexthink remote actions have helped with troubleshooting issue for remote resoultions teams. Nexthink dashboard can provide vast data and we can pull data as per out requirements. Helps with pulling real time and historical data. Helpful in tracking applicaton performance real time and historical data Nexthink Intergartion with ITSM **What do you dislike about Nexthink?** Nexthink Dashboard can be complex, with alot of data to be filtered First time setup can be complex **What problems is Nexthink solving and how is that benefiting you?** Reducing time for wokring on Incidents for remote user's. Better data collection and data monitoring great intergration with ITSM Running campaign from nexthink, to get user prefence. ### 24. Nexthink Infinity: A Game-Changer for IT Operations and User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Nexthink?** - Clean and modern UI - Intuitive and quick navigation, fast database querying - Easily digetible visualizations - Well thought out ITSM integration - In-product documentation - Learning portal is comprehensive and helpful - Frequent development cycles, new features regularly released based on customer feedback **What do you dislike about Nexthink?** - No user-side tray app - Cannot customize built-in dashboards (i.e. Collab X) **What problems is Nexthink solving and how is that benefiting you?** Enables data-driven decisions for hardware right-sizing, software inventory, highlighting pain points on endpoints across the organization. Putting real-time contextual insights in the hands of our support teams. Customizable dashboards are helping teams across all IT verticals for various use cases. ### 25. Helpful insight tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sriram M. | Technical support Engineer (shared Resource), Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2024 **What do you like best about Nexthink?** connection between client devices, the NQLlanguage is new and the dashboard are easy to view and get information about the end device **What do you dislike about Nexthink?** few time nql i dont get it. i prefer more than then ps script. easly coustomisalbe in ps script but i find little out off not full controll here **What problems is Nexthink solving and how is that benefiting you?** automation and prediting the cause before they appeare and make emloye exprence better that is what we do in our organisation ### 26. Nexthink Iwona Rimmer - Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Nexthink?** Nexthink Infinity stands out as a comprehensive solution for organizations aiming to enhance their operations and digital employee experience. Having implemented this platform, we've observed several benefits that make it a valuable addition to our IT toolkit. I cant imagine not using it! One of the most impressive features of Nexthink Infinity is its ability to provide real-time visibility into our entire IT environment. This has drastically reduced the time it takes to identify and address issues, leading to more efficient problem resolution. **What do you dislike about Nexthink?** There is a learning curve associated with using the platform effectively, which may require additional training for IT staff, can be expensive, especially for smaller organizations with limited budgets. The support could br improved **What problems is Nexthink solving and how is that benefiting you?** Software deployments,Nexthink enhances IT support by providing real-time data and actionable insights, allowing for faster and more effective problem resolution. ### 27. Nexthink is a fantastic product for those interested in user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Nexthink?** They provide visiblity into the environment that has traditionally been hidden and fill the gap between what the user is seeing and the infrastructure. The data is easy to interperate and the support is solid. **What do you dislike about Nexthink?** I fear they have moved away from their core product and have become more horizontal than they need to, trying to be everything to everyone. **What problems is Nexthink solving and how is that benefiting you?** Nexthink addresses the challenge of understanding and managing the end-user experience across our organization. It provides visibility into our devices, applications, and networks from the uer's perspective enabling us to become proactive in so that met may detect, diagnose, and remediation issues before they become pervasive and impact productivity. ### 28. Optimizing user experiences with Nexthink has been never been easier **Rating:** 5.0/5.0 stars **Reviewed by:** Louis B. | Retail Application Support Engineer , Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Nexthink?** Nexthink is very straight forward and user-friendly, from day one you can start off with the amazing features provided out of the box. The initgration and impletenation were so simple to set up and complete, with nexthink supporting us through the process. Nexthink can tackle repetitive tasks that we do daily, to give back that time. **What do you dislike about Nexthink?** Nexthink doesn't have the capability to run infrastructe in the moment alerting, as there are local restraints or 15 minute minimum intervils. **What problems is Nexthink solving and how is that benefiting you?** Nexthink has allowed us to monitor application crashes that happened on alot of our devices, as a result of this we have been able to take this data and work on fixes for our devices to allow end users to have a seemless expeirence **Official Response from Charlotte Arrowsmith:** > Hi Louis, I am thrilled to hear that Nexthink has been able to provide you with a straightforward and user-friendly experience, along with valuable out-of-the-box features. Appreciate your feedback and are glad to have been able to support you through the integration and implementation process. Thank you for sharing the benefits you've experienced! - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 29. Client Support can be so easy... **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel D. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Nexthink?** if you use nexthink! It is ease to use and we ask ourselves every week, how the h*** were we able to support the clients before we started using nexthink and there are so much more use cases beyond support. We implemented an M365 availabilty and performance monitoring. With this, we are able to see problems with M365 products before Microsoft can share an outage. This monitoring can be implented for every Service you want, in our case for Proxy Server, Software Deployment, etc. Our Helpdesk loves nexthink as well. We provided multiple Powershell Scripts (Remote Actions) to them and they use it every single day. **What do you dislike about Nexthink?** Some Investigations are a little bit tricky to create because the key matching in the database in the onprem solution ist not given. But it seems that this circumstance is no longer a problem with nexthink infinity **What problems is Nexthink solving and how is that benefiting you?** nexthink is saving time because we can troubleshoot nearly all problems appearing on our clients **Official Response from Charlotte Arrowsmith:** > Hi Manuel, We're thrilled to hear that Nexthink has had such a positive impact on your support and monitoring capabilities. It's great to know that it has made such a difference for your team and that you're finding new use cases beyond support. Thank you for sharing the benefits you've experienced! - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 30. Informative and useful **Rating:** 4.0/5.0 stars **Reviewed by:** Andy C. | IT Service Management Manager, Legal Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Nexthink?** The SAM functions will be the most useful for the team, once it is all set up and running. **What do you dislike about Nexthink?** There is a lot of data to get through, so config and training is a must **What problems is Nexthink solving and how is that benefiting you?** Being more proactive with our IT Support service ### 31. Nexthink is the best EUC Tool for Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Nexthink?** Nexthink is really wonderful tool for Automation, easy to use, easy to configure DEX, Support team available for support. Immediate support, documenation and certfication is up to date. **What do you dislike about Nexthink?** No Handson Labs for practice like Complicated NQL Query and Integrations **What problems is Nexthink solving and how is that benefiting you?** Nexthink is solving day to day IT issues by remediating using powershell scripts. Immediate attention grabing campaigns. new features like nexthink Assist and workflows are promising features for future. ### 32. Warm and effective welcome into the Nexthink World **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Nexthink?** Nexthink is a really powerfull tool, that needs to be used properly to get the most value out of it.It provides strong data collection and remediation / automation capabilities with visually appealing Dashboards. The integration or rather migration to Infinity, worked really smooth with. Easy to use for the ServiceDesk and other L2/L3 IT people. The frequency of use depends on the provided training and guidance (internally) as this can be overwheling at the beginning. **What do you dislike about Nexthink?** Some of the Remote Actions needs fine tuning or better testing at Nexthink side. Customer Support is generally good, but sometimes needs a push from our direct contact person. **What problems is Nexthink solving and how is that benefiting you?** Nexthink is helping in monitoring and remediating issues in the following area: - Application performance and license usage - Overall device sentiment - IT Support issues (automated regular issues) - Driver patch cycel ### 33. An amazing customer experience while learning more about our company's digital experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca H. | IT Senior Domain Architect - Collaboration, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Nexthink?** Nexthink is very dedicated to ensuring their customers have a good experience using their tool. Getting all of the insightful data that Nexthink provides is just the first step - it's their guidance on how to use that data and Nexthink Infinity's various features effectively that makes their tool such an asset. **What do you dislike about Nexthink?** It offers so much that it can be overwhelming to decide where to focus. Learning their "NQL" query language was a bit daunting, but they are addressing that with the AI-powered Assist functionality. **What problems is Nexthink solving and how is that benefiting you?** Nexthink is providing us insight into who has local admin access on devices, drivers that are not performing well along with benchmark data about other driver versions that perform better, usage stats on software to determine appropriate licensing, performance of devices to help us evaluate whether we should replace a device that is out of warranty or realize some cost savings by prolong its use. **Official Response from Charlotte Arrowsmith:** > Hi Rebecca, It's great to hear how Nexthink is benefiting you! We're glad to provide insight into local admin access, driver performance, software usage stats, and device performance to help you make informed decisions and realize cost savings. Thank you for sharing your experience! - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 34. Nexthink provides so much data we didn't have **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Nexthink?** A lot of details data and insights. Remote Action to fix issue or proactively avoid issue **What do you dislike about Nexthink?** Interaction with end users can be improved such as allowing user to retrieve missed campaign or put in some robustness to detect that user is ready to receive campaign before show it (instead of failed due to user not there). Need more options to schedule remote action (such as allow schedule base on device's local time so that we can deal with world wide users) **What problems is Nexthink solving and how is that benefiting you?** Lots of out-of-the-box scripts we can use. Nice dashboard and lots ot data ### 35. Nexthink enabled smarter ways of working and resolving issues at scale **Rating:** 5.0/5.0 stars **Reviewed by:** Liam W. | Senior Problem Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Nexthink?** The community interaction and user idea implementation. The holistic and modular product mechanisms allowing me to get what i want out of it **What do you dislike about Nexthink?** some key products of Nexthink are locked behind a paywall **What problems is Nexthink solving and how is that benefiting you?** Nexthink is helping us solve various problems at scale rather than locally on a device. It allows us to take an issue, identify indicators for that issue in nexthink, and then be able to identify any other devices that have that issue, where we can then apply quick (sometimes automated) fixes Nexthink has come in particulalry helpful for asset management and overviews of our estate ### 36. Incredible tool to drive efficiency and automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Nexthink?** Incredibly easy to use tool to manage digital user experience. Implementation for Infinity is extremely simple. Customer support is always quick to respond and resolve issues. It's a daily tool for the EUC team to get a hollistic view of the estate. Allows the service to perform complex troubleshooting at the click of a button. **What do you dislike about Nexthink?** There's not much to dislike. The only downside since moving to Infinity is it seems to be that more features are being sold as paid add-ons. We could monitor applications as "Services) in the Finder but since moving to Infinity we now have to pay for Application Experience. **What problems is Nexthink solving and how is that benefiting you?** This is helping us move towards pro-active IT and automating the repetitive issues seen. ### 37. Discovering Nexthink: An Early Review, Post Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Nexthink?** The Nexthink Infinity platform makes reporting and visulizing data easy. The platform has a short learning curve which allows staff to be empowered to make assessments. The professional services, engineering and team at Nexthink have all been great to work with and are highly trained in their respective roles. **What do you dislike about Nexthink?** NQL has its challenges and limitations. Remote actions can be finicky and require validation for success. **What problems is Nexthink solving and how is that benefiting you?** Nexthink provides a high level overview of the organization and having the 30 day timeline to go back and validate issues staff experience has been tremendously helpful. The platform is also especially great at picking versions of applications to move to with their Binary Profiling tool. This allows us, a smaller endpoint environment to levearge the millions of endpoints other customers have already moved or rallied around. **Official Response from Charlotte Arrowsmith:** > Hi, It's great to hear you find Nexthink easy to use and empowering for your staff. We appreciate your positive feedback about our professional services and engineering team. Thank you for sharing the benefits you've experienced! - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 38. Transformative Analytics for End User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Zeineb A. | IT Process & Transformation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Nexthink?** Nexthink offers unprecedented visibility into our IT environment, allowing us to proactively address issues before they impact the end-user experience. Its real-time data analysis and insights significantly enhance our ability to optimize and improve the digital experience. **What do you dislike about Nexthink?** While Nexthink provides numerous valuable insights, the transformation into an action plan can be somewhat complex **What problems is Nexthink solving and how is that benefiting you?** Providing deep insights into the digital employee experience, allowing us to make data-driven decisions for improvement.thus increasing productivity and reducing downtime. ### 39. Nexthink: An incredible tool to go beyond IT excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro P. | IT Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Nexthink?** The great capacity it brings for proactive and preventive IT support. **What do you dislike about Nexthink?** The DEX Score has capacity to be improved. **What problems is Nexthink solving and how is that benefiting you?** With Nexthink we are able to offer preventive and proactive IT support, being able to discover issues before it becomes massive disrupting employee productivity. ### 40. Nexthink and it's value to our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Nexthink?** Nexthink does a great job showing us all of the vital information we need to see how devices are performing in the environment in great detail from OS level values to applications installed on the device. Our support teams use Nexthink every day as part of their troubleshooting. The customer support is fast and efficient. Any issues are solved in a very short amount of time. Ahytime we have a question on how to set up a query or dashboard the response is quick and to the point. **What do you dislike about Nexthink?** DEX scores can be challenging to set up. By that I mean the thresholds for good and bad performance levels. However once configured it works great. **What problems is Nexthink solving and how is that benefiting you?** Nexthink allows us to compare performance between different hardware models, software versions, and locations. Remote actions allow us to immediately correct an issue or gather data. They also allow for scheduled data gathering or corrective actions. My personal favorite is the timeline for a device so I can visually see what is happening on a machine over the course of day. **Official Response from Charlotte Arrowsmith:** > Hi, We're delighted to hear that Nexthink is enabling you to compare performance across different hardware models, software versions, and locations, as well as take immediate remote actions to correct issues. Thank you for sharing the benefits you've experienced! - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 41. Nexthink has changed the way we manage our entire IT ecosystem **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Nexthink?** So many things I like about Nexthink, my top 5 Amplify - outstanding L1 tool with easy integration Single Device View - excellent for device performance root cause Engage - excellent for interacting with colleagues for proacrtive device fixes, surveying colleagues so effectively they don't fully realize they're being surveyed, and raising contextual awareness (aka did you know's) Binary Insights / Diangnostics - excellent for product teams to compare binary performance inside of Amex and across Nexthink customer base Alerts - much improved in the last few releases, takes a little work to setup but provides the most meaningful insights into top issues **What do you dislike about Nexthink?** While Nexthink has a lot of ways to diagnose problem areas, sometimes being prescriptive isn't always clear. The tool is vast, there's a learning curve because of the rich and varied feature set. Migration to Infinity took a long time. **What problems is Nexthink solving and how is that benefiting you?** Nexthink primarily helps us improve our colleagues digital expereience. We're now getting to the point where we're able to compare the hard device perfomance metrics against what the colleagues actually think about thier device, as well as the core products they use day in day out. **Official Response from Charlotte Arrowsmith:** > Hi, Thank you for sharing your detailed feedback on Nexthink! We're thrilled to hear about the positive impact it has had on managing your IT ecosystem. We appreciate your top five likes, including some of our favourite features like Amplify, Engage, and Alerts. Improving the employee' digital experience is a key focus for Nexthink, and we're delighted to hear you've realized improvement here. Thank you for sharing the benefits you've experienced! - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 42. Easy to use platform with near real time, actionable data insights **Rating:** 5.0/5.0 stars **Reviewed by:** Alasdair W. | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Nexthink?** Great connectivty to business tools and platforms like Teams, Azure and Service Now. Clear organisation and presentation of data allowing for actionable insights. Automated remote actions based on user behaviour and PC performance triggers. **What do you dislike about Nexthink?** Specific query language only to this product vs using standard query language like SQL, makes progress slower in realsing value for advanced queries. **What problems is Nexthink solving and how is that benefiting you?** Understanding the user pain points when using business tools regrdless of whether or not a ticket has been logged for an issue. This in turns allows us to more proactive for issues in our environment by eleminating the issue for everyone, not just those logging tickets. Increased user engagement using campaigns vs sending emails out for feedback. Moving us from below the average industry standard response rates to adove the average industry standard response rates gives us a better representation of our users sentiment for the tools and services we offer. **Official Response from Charlotte Arrowsmith:** > Hi Alasdair, thank you for your wonderful review of Nexthink. I'm glad to hear that you find Nexthink easy to use and that it provides actionable data insights. We appreciate your positive feedback on the connectivity to business tools and platforms, as well as the clear organization and presentation of data. - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 43. Nexthink helps us identify and address inefficiencies in our endpoints. **Rating:** 5.0/5.0 stars **Reviewed by:** Ron B. | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Nexthink?** We love the visibility Nexthink provides into our endpoints, applications, and user experience. This allows us to quickly identify and resolve issues. Real-time analytics, proactive monitoring, and alerting helps us take preemptive action to prevent disruptions. Actionable insights provide excellent starting points for reducing inefficiencies in the environment. The integration capability with ITSM solutions helps us bring Nexthink data and remediation actions right to our front-line support in ServiceNow. **What do you dislike about Nexthink?** Learning NQL was a bit of a challenge, but now that I have good working knowledge of it, I understand its power in quickly accessing massive amounts of data. **What problems is Nexthink solving and how is that benefiting you?** Nexthink is really helping us identify inefficiencies in our endpoint software offering. Management and Security tools do not always get along, and a lot of the conflicts are not visible to the naked eye. With Nexthink, we are able to quickly identify conflicts and address them. Nexthink is enabling us to build the most efficient computing experience out of the box we can offer as an Enterprise. **Official Response from Charlotte Arrowsmith:** > Hi Ron, thank you for sharing your positive experience with Nexthink. It's great to hear that Nexthink is helping you identify inefficiencies in your endpoint software offering and enabling you to build the most efficient computing experience for your enterprise. We're committed to providing solutions that address conflicts and improve overall efficiency, and we're pleased to hear that our platform is benefiting your organization in this way. - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 44. Nexthink - Continuing to help change our game **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Nexthink?** Difficult to isolate one area. The contextualised dashboards are excellent for a top level sense check of how things are going generally and are managerially friendly. **What do you dislike about Nexthink?** It can sometimes be a little difficult to find what you're after. Simply because there's so much to dig into. It's hardly a complaint really. **What problems is Nexthink solving and how is that benefiting you?** Nexthink is invaluable for analysis relating to Problems (in the ITIL sense of the word) and trend analysis. The binary profiling function in particular is a very quick way of ascertaining how an application or executable is behaving within our company compared with other companies data which is anonymised and available for such benchmarking. The use of a growing list of remote actions to either acquire information from target devices or to deploy a remidation to a target group is helping us resolve repeat issues on the fly. **Official Response from Charlotte Arrowsmith:** > Hi, Thank you for your feedback! Glad to hear that you find our dashboards and binary profiling function valuable for your trend analysis. Thank you for sharing the benefits you've experienced! - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 45. Digital Experience: combining hard data with user sentiment **Rating:** 4.5/5.0 stars **Reviewed by:** Simone R. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Nexthink?** Nexthink is our main tooling when it comes to measure the Digital Experience of our colleagues. What stands out most is that Nexthink combines hard data about endpoint together with user sentiment. It helps us understand what is important for our user and how they experience the products that we provide. Next to that we also are able to switch from reactive to proactive and through remediation we prevent disruptions for our users. If we are not able to solve the issues through remediation an alert will be sent to our ticketing system in order for engineers to solve the issues Also the ability to build your own campaigns makes it posible to measure the sentiment of journey which are most important for your stakeholders. **What do you dislike about Nexthink?** You need quite some knowledge to really get the most out of all the data that Nexthink can provide you. **What problems is Nexthink solving and how is that benefiting you?** The journey from reactive to proactive. **Official Response from Charlotte Arrowsmith:** > Hi Simone, thank you for sharing your positive experience with Nexthink. We're pleased to hear that our platform has helped you transition from reactive to proactive measures, preventing disruptions for your users. So glad to hear that Nexthink has been instrumental in measuring the Digital Experience of your colleagues and providing valuable insights into user sentiment and endpoint data. - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 46. Nexthink Revolutionizes IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Nexthink?** Nexthink gives us access to invaluable data to help drive our various technology teams. **What do you dislike about Nexthink?** Small learning curve and because it offers so much it can be overwhelming. **What problems is Nexthink solving and how is that benefiting you?** Visbility and insight of the environment and user expereince. The merics Nexthink provides allows us to be proactive. ### 47. How Nexthink has become a main part of our IT backbone. **Rating:** 5.0/5.0 stars **Reviewed by:** Laurent T. | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Nexthink?** Nexthink is a truly robust and highly versatile tool. It is now being used by various departments such as support, integration, SOC, and project managers. Nexthink has allowed us to significantly reduce the number of tickets by automating repetitive actions. With Flow, one of the latest features, an orchestrator, we can take proactive measures by directly creating tickets in ServiceNow when an alert is detected. Additionally, numerous APIs and webhooks are available, making it easy to integrate Nexthink with other components of the IT infrastructure. **What do you dislike about Nexthink?** As the product continually evolves, improving and fixing its flaws, it becomes increasingly challenging to find any. **What problems is Nexthink solving and how is that benefiting you?** Nexthink has allowed us to significantly reduce the number of tickets for repetitive tasks by automating checks and verifications. We can easily determine who is using a software or service, which is particularly useful when it comes to subscription period renewals. We have metrics on software usage, allowing us to counter arguments from individuals claiming, "I need this software." We can monitor software deployment in real-time, which is much simpler compared to using SCCM. Engage enables us to communicate urgent messages to users. Additionally, we can generate compliance reports and audits that assist with various certifications such as 27001, among many other capabilities. ### 48. Driving forward proactive IT in a reactive industry **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Technical Support Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Nexthink?** Nexthink has revolutionized the way IT initiatives are taken proactively. By leveraging hard metrics and user sentiment, we can now make informed decisions before they turn into reactive problems. The Nexthink team has been instrumental in supporting us on this journey, helping us to embed the tools into our environment and configure them to get the best value. Every day, we learn something new about our estate based on the plethora of metrics it's able to report back. The user interface is easy to navigate, and with Nexthink's learning platform, we can empower our support teams to perform root cause analysis on incidents at the click of a button. This has enabled us to drive higher user satisfaction and create a benchmark for our environment's Digital Employee Experience. We're thrilled to see the progress we make every day. **What do you dislike about Nexthink?** I can honestly say there is nothing I dislike about Nexthink. If I had to dig deep it would be having to learn NQL query language to help set up some investigations but with the new AI coming to help search with natural language even that won't be an issue. **What problems is Nexthink solving and how is that benefiting you?** We aim to establish a benchmark for the experience our users receive and proactively identify any issues before our users encounter them. This approach also helps us direct our IT initiatives in a proactive manner, as opposed to being reactive and solely driven by problem tickets. **Official Response from Charlotte Arrowsmith:** > Hi David, I am thrilled to hear that Nexthink has revolutionized the way you approach IT initiatives and has been instrumental in supporting your proactive approach. We're glad to hear that the user interface is easy to navigate and that the learning platform has empowered your support teams. Thank you for sharing your positive experience! - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 49. My short and very succesfull journey with NexThink **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Nexthink?** It provides near real-time visibility into our associates' devices and their experience with the hardware and applications. Since the pandemic our work from home (WFH) users have more than double. As the number of WFH users went up so did our problems (conectivity, updates, latency, etc). Nextthink has empowered my organization to proactively identify and resolve issues. Nexthink created a shift for our organization by moving away from measuring Help Desk calls as a metric of success or failure and utilizing Nexthink to proactively prevent issues, making digital end-user experience a collective responsibility akin to security. Additionally, Nexthink analytics and dashboard capabilities enabled our firm to make data driven decisions, leading to a more efficient and effective IT operation. **What do you dislike about Nexthink?** I would like for NexThink to continue to enhance and develop the application experience module and more in-depth visibility for virtual desktops and BYOD devices. That said, Nexthink has been very open to feedback. **What problems is Nexthink solving and how is that benefiting you?** A few things come to mind: • Being able to make data driven decisions. • Being able to articulate and difference device issues from application issues. • Being able to quickly identify how many users are experiencing the same issue. • Being able to identify and solve application load times (on-prem and SaaS). • Being able to interact with users and quickly obtain feedback. • Being able to resolve upgrade/updates issues without having to call the user(s). • … and many more **Official Response from Charlotte Arrowsmith:** > Thank you so much for your wonderful review, Miguel! So pleased Nexthink is providing so many benefits to your organisation. Thrilled to hear Nexthink has enabled your firm to make more data driven decisions - music to our ears! - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 50. Nexthink install experience in the Transporation industry. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Nexthink?** Identifying problem trends. Proactively fixing issues. Works over the internet. **What do you dislike about Nexthink?** Deleting records is non intuitive. Must upload CSV files. Updating library content wipes out our custom settings. Sometimes content that is out of date or has an update (such as an RA) does not appear in the RA section, only in the Library and you are unable to verify custom settings. **What problems is Nexthink solving and how is that benefiting you?** Disk space. User profiles. SCCM Client Health. ## Nexthink Discussions - [When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?](https://www.g2.com/discussions/35487-when-looking-at-self-heal-and-self-help-what-is-the-roadmap-nexthink-has-for-the-tool) - 1 comment, 1 upvote - [What is the best way to automate categories and metrics update (API, NXQL,...)?](https://www.g2.com/discussions/35298-what-is-the-best-way-to-automate-categories-and-metrics-update-api-nxql) - 2 comments, 1 upvote - [Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.](https://www.g2.com/discussions/34990-is-it-plan-to-have-the-new-vmware-horizon-session-and-host-metrics-be-available-for-windows-8-1-it-will-be-very-useful-to-help-us-during-this-covid-home-office-period-before-migrating-to-windows-10) - 1 comment, 1 upvote - [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) - 1 comment - [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) - 1 comment - [View Nexthink pricing details and edition comparison](https://www.g2.com/products/nexthink/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+13%3A29%3A45+-0500&secure%5Bsession_id%5D=d973ff23-07fa-48d6-8b65-3eb8dea822d8&secure%5Btoken%5D=ce3d13af8aebfea42c57c1092ad4be04031380526a9795609d19c554120ca270&format=llm_user) ## Nexthink Integrations - [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [CoPilot AI](https://www.g2.com/products/copilot-ai/reviews) - [EmployeeReferrals.com](https://www.g2.com/products/employeereferrals-com/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moveworks](https://www.g2.com/products/moveworks/reviews) - [Nuance](https://www.g2.com/products/nuance/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Splunk Infrastructure Monitoring](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Nexthink Features **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Experience** - Telemetry Collection - Feedback **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Nexthink Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,233 reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - 4.5/5.0 (79 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - 4.3/5.0 (335 reviews)