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Compare Nexthink and ThousandEyes 
Featured Products
At a Glance
Market Segments
Enterprise (84.3% of reviews)
Enterprise (80.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Nexthink
Star Rating
(374)4.6 out of 5
Market Segments
Enterprise (84.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NexthinkThousandEyes
Star Rating
(79)4.5 out of 5
Market Segments
Enterprise (80.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ThousandEyesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nexthink excels in providing a comprehensive view of the end user experience, with features that cover network activity, device performance, and application usage. Users appreciate how it keeps employees informed about their systems, enhancing overall satisfaction.
- Users say ThousandEyes stands out for its detailed analytics and performance metrics, particularly in monitoring WAN links. Reviewers highlight its ability to provide insights into latency, packet loss, and jitter, which are crucial for diagnosing network issues and improving performance.
- According to verified reviews, Nexthink's quality of support is notably higher, with users praising the responsiveness and effectiveness of their support team. This aspect is critical for organizations that rely on timely assistance to maintain optimal user experiences.
- Reviewers mention that ThousandEyes offers unique visibility into network hops during synthetic tests, a feature not commonly found in many enterprise observability tools. This capability is particularly beneficial for teams focused on network performance diagnostics.
- G2 reviewers highlight that while both products have similar ease of administration, Nexthink slightly edges out with a more user-friendly interface, making it easier for teams to manage and monitor end user experiences effectively.
- Users express that ThousandEyes provides excellent real-time monitoring capabilities for cloud infrastructure, with high ratings for its dashboard and visualization features. This allows teams to quickly assess the health of their cloud environments and respond to issues proactively.
Pricing
Entry-Level Pricing
Nexthink
No pricing availableThousandEyes
No pricing availableFree Trial
Nexthink
Free Trial is available
ThousandEyes
Free Trial is available
Ratings
Meets Requirements
8.6
266
8.9
72
Ease of Use
8.4
268
8.2
74
Ease of Setup
8.3
227
8.2
43
Ease of Admin
8.5
231
8.5
42
Quality of Support
9.1
263
8.6
69
Has the product been a good partner in doing business?
9.3
231
8.9
40
Product Direction (% positive)
9.4
255
9.2
77
Features by Category
User Analysis
8.1
9
Not enough data
9.4
13
Not enough data
User Support
8.8
16
Not enough data
8.8
13
Not enough data
9.1
11
Not enough data
Walkthrough Type
8.3
16
Not enough data
8.6
14
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
8.9
9
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
7.8
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.2
10
Not enough data
7.4
9
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.9
48
Not enough data
8.5
48
Not enough data
Feature Not Available
Not enough data
8.5
40
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.5
41
Not enough data
8.7
47
Not enough data
9.0
45
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.5
51
9.2
23
7.0
44
8.7
14
6.8
40
8.9
18
8.2
48
9.3
23
Not enough data
Not enough data
Administration
8.4
49
9.0
20
7.7
37
8.9
16
8.5
44
Feature Not Available
Not enough data
Not enough data
Analysis
8.6
49
8.8
23
8.7
51
9.0
24
7.2
38
Feature Not Available
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.5
25
Not enough data
8.6
26
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
8.9
177
Not enough data
8.6
180
Feature Not Available
Management
8.7
189
Not enough data
8.4
182
Not enough data
7.1
161
Feature Not Available
8.7
186
Feature Not Available
8.6
182
Feature Not Available
Performance
8.8
187
Not enough data
8.5
175
Not enough data
8.8
187
Not enough data
8.2
184
Not enough data
8.4
180
Feature Not Available
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.5
9
Not enough data
8.3
8
Not enough data
8.3
7
Not enough data
6.9
8
Not enough data
8.8
8
Not enough data
Self-Service Platform
8.8
10
Not enough data
9.4
8
Not enough data
7.6
7
Not enough data
7.8
9
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Nexthink and ThousandEyes are categorized as Digital Employee Experience (DEX) Management and Cloud Infrastructure Monitoring
Unique Categories
Nexthink is categorized as ServiceNow Store Apps, Product Analytics, Digital Adoption Platform, and Customer Self-Service
ThousandEyes is categorized as Observability Software, Network Monitoring, and Digital Experience Monitoring (DEM)
Reviews
Reviewers' Company Size
Nexthink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ThousandEyes
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.0%
Financial Services
6.6%
Oil & Energy
3.9%
Insurance
3.9%
Hospital & Health Care
3.9%
Other
65.7%
Information Technology and Services
23.1%
Computer Networking
12.8%
Computer & Network Security
10.3%
Computer Software
9.0%
Hospital & Health Care
5.1%
Other
39.7%
Discussions
What is the best way to automate categories and metrics update (API, NXQL,...)?
2 Comments
CS
Uploading ExcelRead more
Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.
1 Comment
IH
Hi Florian-
We are not planning to support Windows 8.1 images in the Horizon VM. We currently support troubleshooting VDI and SBC desktops and apps on...Read more
When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?
1 Comment
IH
Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know.Read more
ThousandEyes has no discussions with answers
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