--- title: Nexthink Reviews meta_title: 'Nexthink Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 394 reviews by the users' company size, role or industry to find out how Nexthink works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 394 scale: '5' date_modified: '2026-08-11' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Nexthink Reviews **Vendor:** Nexthink **Category:** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 394 ## About Nexthink Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. ## Nexthink Pros & Cons **What users like:** - Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. (40 reviews) - Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. (40 reviews) - Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. (35 reviews) - Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. (32 reviews) - Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. (26 reviews) - Users commend Nexthink for its **outstanding customer satisfaction** , enhancing productivity and empowering data-driven decision-making. (24 reviews) - Users value the **proactive support** of Nexthink, enabling quick issue resolution and seamless integration with services. (24 reviews) - Tracking (23 reviews) - Integrations (20 reviews) - Productivity Improvement (20 reviews) **What users dislike:** - Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. (26 reviews) - Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. (26 reviews) - Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. (22 reviews) - Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. (17 reviews) - Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. (12 reviews) - Difficult Setup (8 reviews) - Insufficient Training (7 reviews) - Users note the **limited features** in Nexthink, causing inefficiencies in retrieving and merging data effectively. (7 reviews) - Resource Limitations (7 reviews) - Dashboard Issues (6 reviews) ## Nexthink Reviews ### 1. Digital Employee Experience platfrom all at one stop **Rating:** 2.5/5.0 stars **Reviewed by:** Maheswari S. | Project engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Nexthink?** Nexthink is really helpful when it comes to improving Digital Employee Experience (DEX). It gives a complete overview of IT systems affect employee productivity and satisfaction.The DEX score feature because it combines technical performance data and employee feedback was good and to spot and fix problems. The real-time analytics is another good feature, identify issues quickly and fix them before **What do you dislike about Nexthink?** I found a bit challenging is the setup process,it is complicated for first-time users. It takes some time to get into it and make understand all the features to use full. The pricing is bit high sometimes integrating with other tools kindoff difficult. **What problems is Nexthink solving and how is that benefiting you?** makeing employee productivity at it best was a consirence in my point so making it into line was a best benifit out of it ### 2. Pretty unfinished product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Nexthink?** It has rather modern interface, is easy to use and implement. **What do you dislike about Nexthink?** What appears to be a good product is just a beta version of something not thought through. After a few months of using it reveals all its flaws and weaknesses. Lack of useful metrics, loose and inconsistent data model, limited functionalities which initially appear to be useful. **What problems is Nexthink solving and how is that benefiting you?** It has some basic monitoring capabilities, and it is a good product if you have low expectations. ### 3. Good product. Good people. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Nexthink?** Nexthink provides a large amount of actionable information about the computing environment for our customers **What do you dislike about Nexthink?** The learning curve is very steep and the documentation doe not nearly cover everything required. **What problems is Nexthink solving and how is that benefiting you?** Providing our customers insights into problem areas of their end user computing environment. ### 4. nexthink good product but need to be more easy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Nexthink?** data and remote actions and alerts and dex **What do you dislike about Nexthink?** complexity need to more easy to use more user friendly **What problems is Nexthink solving and how is that benefiting you?** nexthink give users feedback and alerts ### 5. An obstacle race **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Tobacco | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Nexthink?** I love that you can have the help you need where and when you need it. **What do you dislike about Nexthink?** Don't like that you can't have an overview of the separate categories from your media settings. For example, if I have media for Poland in Polish, I'd like to be able to visualise this somewhere within Adopt. Right now you can only access each media item individually and/or playlists, e.g. Hire. I might have hire available for different countries and in different languages, but there's not a way to get an overview of for example what docs Spain can currently see regardless of playlists. If Spain had documents in hire, this could be displayed here, but also other documents they might have configured but within a different playlist. There's definitely room for improvement there. **What problems is Nexthink solving and how is that benefiting you?** We haven't been able to fully implement AppLearn as we are still having issues reaching all our population. **Official Response from Katy Batley:** > Hi there, Thank you for taking the time to review AppLearn! We appreciate your feedback and have passed on your comments to the appropriate members of the AppLearn team. We understand the AppLearn team is working closely with your organization to get Adopt rolled out across the business and look forward to getting the program fully up and running soon! Best wishes, Katy Batley Head of Customer Success at AppLearn ### 6. Applearn customer service is awesome. **Rating:** 3.0/5.0 stars **Reviewed by:** Luis G. | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Nexthink?** The new way to present the analytics of the tool represents a step up **What do you dislike about Nexthink?** We would like to have more guidance on how other clients are doing in order to engage their employees with the usage of the tool, with the help of applearn. **Recommendations to others considering Nexthink:** Make sure to develop training materials and to map the right roles to the applearn solution **What problems is Nexthink solving and how is that benefiting you?** Currently, we use applearn to help our employees with simple day to day process **Official Response from Katy Batley:** > Hi Luis, We're are thrilled that you think our customer service is awesome! It is also great to hear that you're seeing the value of our Advanced Analytics capability. We take on board all feedback and appreciate you taking the time to share your thoughts. Best wishes, Katy Batley Head of Customer Success at AppLearn ## Nexthink Discussions - [When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?](https://www.g2.com/discussions/35487-when-looking-at-self-heal-and-self-help-what-is-the-roadmap-nexthink-has-for-the-tool) - 1 comment, 1 upvote - [What is the best way to automate categories and metrics update (API, NXQL,...)?](https://www.g2.com/discussions/35298-what-is-the-best-way-to-automate-categories-and-metrics-update-api-nxql) - 2 comments, 1 upvote - [Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.](https://www.g2.com/discussions/34990-is-it-plan-to-have-the-new-vmware-horizon-session-and-host-metrics-be-available-for-windows-8-1-it-will-be-very-useful-to-help-us-during-this-covid-home-office-period-before-migrating-to-windows-10) - 1 comment, 1 upvote - [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) - 1 comment - [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) - 1 comment - [View Nexthink pricing details and edition comparison](https://www.g2.com/products/nexthink/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A06%3A17+-0500&secure%5Bsession_id%5D=06aa296b-ec4b-453d-be78-d41b423601f3&secure%5Btoken%5D=59432643e4e0a039dc8181e2ba95e52d04a4ea21852605530677f3ae820225bd&format=llm_user) ## Nexthink Integrations - [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [CoPilot AI](https://www.g2.com/products/copilot-ai/reviews) - [EmployeeReferrals.com](https://www.g2.com/products/employeereferrals-com/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nuance](https://www.g2.com/products/nuance/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [ServiceNow EmployeeWorks](https://www.g2.com/products/servicenow-employeeworks/reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Splunk Infrastructure Monitoring](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Nexthink Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations - Usage Tracking/Analytics **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Experience** - Telemetry Collection - Feedback **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Machine Learning **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation ## Top Nexthink Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - 4.5/5.0 (79 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - 4.3/5.0 (336 reviews)