Nexthink Features

Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences

As reported in 10 Nexthink reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Allows you to deploy NPS surveys to users.

Based on 13 Nexthink reviews. Analyzes user survey responses and information in the application.

As reported in 16 Nexthink reviews. Organizes users into predefined groups and provides different responses based on group.

Supports multiple languages. This feature was mentioned in 13 Nexthink reviews.

Provides responses based on user behavior and feedback. 11 reviewers of Nexthink have provided feedback on this feature.

Based on 16 Nexthink reviews. Supports audio and video-based walkthroughs.

Supports text bubble walkthroughs. This feature was mentioned in 14 Nexthink reviews.

Ability to see analytics at the account level.

Based on 10 Nexthink reviews. Ability to see analytics at the user level.

Ability to compare usage across segments such as role, company size, etc. This feature was mentioned in 10 Nexthink reviews.

See how users move though a product via grouped page sequences

Receive automated alerts and reports based on gains or losses in performance.

View analytics for multiple products in a single dashboard, including cross-product engagement

As reported in 10 Nexthink reviews. Scores customers and visitors to identify at-risk or thriving accounts.

Breadth and functionality of integrations with third-party products.

Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. 51 reviewers of Nexthink have provided feedback on this feature.

As reported in 44 Nexthink reviews. Monitors performance and statistics related to memory, caches and connections.

Detects anomalies in functionality, user accessibility, traffic flows, and tampering. 40 reviewers of Nexthink have provided feedback on this feature.

Constantly monitors system to detect anomalies in real time. 48 reviewers of Nexthink have provided feedback on this feature.

Enables monitoring of security and compliance standards across cloud infrastructure.

Actively monitor status of work stations either on-premise or remote. This feature was mentioned in 49 Nexthink reviews.

As reported in 37 Nexthink reviews. Allows users to track and control cloud spend across cloud services and providers.

Efficiently scales resource usage to optimize spend whith increased or decreased resource usage requirements. This feature was mentioned in 44 Nexthink reviews.

Automatically scales resources based on demand and optimizes for performance and cost.

Creates reports outlining resource, underutilization, cost trends, and/or functional overlap. 49 reviewers of Nexthink have provided feedback on this feature.

As reported in 51 Nexthink reviews. Presents information and analytics in a digestible, intuitive, and visually appealing way.

Ability to project spend based on contracts, usage trends, and predicted growth. This feature was mentioned in 38 Nexthink reviews.

How satisfied are you with this app/integration in the ServiceNow ecosystem? This feature was mentioned in 25 Nexthink reviews.

How valuable is it to be able to use this product with ServiceNow? This feature was mentioned in 26 Nexthink reviews.

As reported in 177 Nexthink reviews. Deploys an agent directly to the employee endpoint and measure real-time end-user experience from that vantage point.

As reported in 180 Nexthink reviews. Allows for the collection of feedback (e.g. push notifications and surveys) to collect feedback from employees.

Measure, manage and act on the key drivers of your digital employee experience, 189 reviewers of Nexthink have provided feedback on this feature.

As reported in 182 Nexthink reviews. Alert on easily configurable events over email to multiple parties.

Provides information related to unnecessary spending and unused resources relating to employee technologies. 161 reviewers of Nexthink have provided feedback on this feature.

As reported in 186 Nexthink reviews. Provides prebuilt scripts and configurable solutions which allow IT to remediate issues.

As reported in 182 Nexthink reviews. Gives clear guidance on what issues to prioritize, based on experience impact.

Enables troubleshooting across devices, applications, virtualization, and networks, to identify the likely root causes of issues. This feature was mentioned in 187 Nexthink reviews.

Based on 175 Nexthink reviews. Generates alerts for whenever a website or application goes down, experiences an error, makes a major change, or other events.

Provides tools to track and measure application or website performance. 187 reviewers of Nexthink have provided feedback on this feature.

Track problems and manage resolutions related to end-user experience issues. 184 reviewers of Nexthink have provided feedback on this feature.

Based on 180 Nexthink reviews. Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste.

Condenses long documents or text into a brief summary.

Enables integration with web-based software, websites, or other software applications.

Provides cued prompts, messages, tooltips, notifications and branded tutorials.

Manages user interactions and analyzes user behavior data within the software or application.

Supports self-service features like troubleshooting, form completion, or knowledge base access.

Provides in-app guidance on company-specific tools and workflows for onboarding.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Utilizes machine learning to automatically detect and alert on unusual patterns in infrastructure metrics.

Provides AI-generated insights and actionable recommendations to optimize resource performance and cost.

Improves performance based on feedback and experience