--- title: Nexthink Reviews meta_title: 'Nexthink Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 388 reviews by the users' company size, role or industry to find out how Nexthink works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 388 scale: '5' date_modified: '2026-07-23' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Nexthink Reviews **Vendor:** Nexthink **Category:** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 388 ## About Nexthink Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. ## Nexthink Pros & Cons **What users like:** - Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. (40 reviews) - Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. (40 reviews) - Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. (35 reviews) - Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. (32 reviews) - Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. (26 reviews) - Users commend Nexthink for its **outstanding customer satisfaction** , enhancing productivity and empowering data-driven decision-making. (24 reviews) - Users value the **proactive support** of Nexthink, enabling quick issue resolution and seamless integration with services. (24 reviews) - Tracking (23 reviews) - Integrations (20 reviews) - Productivity Improvement (20 reviews) **What users dislike:** - Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. (26 reviews) - Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. (26 reviews) - Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. (22 reviews) - Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. (17 reviews) - Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. (12 reviews) - Difficult Setup (8 reviews) - Insufficient Training (7 reviews) - Users note the **limited features** in Nexthink, causing inefficiencies in retrieving and merging data effectively. (7 reviews) - Resource Limitations (7 reviews) - Dashboard Issues (6 reviews) ## Nexthink Reviews ### 1. Software and Compliance Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Nexthink?** Being able to create Scores according to rules and also performing actions from the Finder is really useful **What do you dislike about Nexthink?** Limited number of entries and management of the categories. **What problems is Nexthink solving and how is that benefiting you?** Compliance of Softwares (Software mandatory in the computers and also software not allowed) ### 2. Working with Nexthink in the last three years **Rating:** 3.5/5.0 stars **Reviewed by:** Mamdouh S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2023 **What do you like best about Nexthink?** Dedect the Digital Assesst, and for security team **What do you dislike about Nexthink?** Focuse about licences rather than service **What problems is Nexthink solving and how is that benefiting you?** Digital Assesst ### 3. very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** michel m. | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Nexthink?** It has control over most of the subjects... **What do you dislike about Nexthink?** I'm satisfied with what it has. I'm satisfied with what it has. **What problems is Nexthink solving and how is that benefiting you?** Break Down the Wall Between IT and Employees. Automate remediation at scale. Measure, Manage and Improve Digital Employee Experience. Enhance your existing infrastructure. ### 4. Great Overview of the digital employee experience and good insights on device performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Nexthink?** Remote actions, live dashboards ( still exploring), DEX **What do you dislike about Nexthink?** Limitations ( # of alerts, RAs, ..etc) unable to modify the DEX values **What problems is Nexthink solving and how is that benefiting you?** Self healing, taking immediate remote actions for time consuming steps, overview of device health and provide good insights on the network and sites ### 5. Nexthink - Enabling Visibility into the Digital Employee Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mitchel T. | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Nexthink?** The User Interface is fantastic; non-technical users can engage with the product meaningfully without feeling gate-kept by IT jargon. Likewise, the self-paced learning provided by Nexthink is excellent, it makes it easy to upskill in the product and learn about DEX industry trends. The people behind the product are equally outstanding, easy to work with, flexible, and genuinely want to help your organization develop its DEX strategy and reach related goals. **What do you dislike about Nexthink?** The tool/product has numerous possible use cases. This means you are often the first to be attempting a specific approach. It can be daunting, and if your organization is risk-averse, it would be beneficial to leverage a solid set of use cases/success stories. **What problems is Nexthink solving and how is that benefiting you?** Monitoring Digital Employee Experience, Optimizing IT Support Services, Automating Fixes to End User's Devices, Communication with End-Users, ### 6. Nexthink is very helpful for any company that needs to enhance and develop network infrastructure. **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed R. | Nexthink & SCCM Admin Engineer at Rashpetco (Shell-JV), Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2023 **What do you like best about Nexthink?** collect data then give me the result in smart chart. **What do you dislike about Nexthink?** separate web based portal and locally installed finder for more detailed investigation. **What problems is Nexthink solving and how is that benefiting you?** easily inventory system for hardware and software, easy for collecting all infrastructure even software and hardware. ### 7. Nexthink Review as an amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** Azhar T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Nexthink?** Live Monitoring of IT Devices Create Investigations, run reports, send alerts, do remote actions Help in finding the device details **What do you dislike about Nexthink?** I ddint find anything negative. Nexthink is helping us in every way **What problems is Nexthink solving and how is that benefiting you?** Nexthink is helping us to proactively look out for issues and helping to resolve them before affecting user. ### 8. A must have tool for Group IT **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamad C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Nexthink?** The tool always has something that will help you to find out what is wrong and helps to solve it. **What do you dislike about Nexthink?** The connectivity and configuration of the On Primse is difficult. **What problems is Nexthink solving and how is that benefiting you?** Boot and login issues, Network issues, Machines issue, ### 9. Saudi Arabia Riyadh **Rating:** 5.0/5.0 stars **Reviewed by:** Fares M. | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Nexthink?** Error detection reports Alert Dashboard Hardware details **What do you dislike about Nexthink?** nothing nothing nothing nothing nothing nothing **What problems is Nexthink solving and how is that benefiting you?** I can solve a computer problem because it gives the cause of the problem ### 10. G2 Review - Nexthink is the best tool I have ever seen in terms of Digital Employee Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Nexthink?** Now, it has been upgraded to Nexthink Infinity which has lot many new features and new things to explorer and get data. And Live dashboard is really amazing to view current data take instant decisions **What do you dislike about Nexthink?** In this Nexthink Infinity it has data for 30days. Some organisations takes 90 days or 60days data then remove it from data base **What problems is Nexthink solving and how is that benefiting you?** Software metering which is cruical and money saving features which we use via Nexthink Platform. ### 11. Great Supplemental Tool for HCM Adoption, Navigation, and Continuing Education **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle L. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Nexthink?** When we launched Workday, we had converted from a legacy HCM on an expedited timeline AND brought multiple divisions together in one tenant for the first time, which is a lot for end users to navigate. AppLearn gave us peace of mind that educational resources would be available in the right places to guide users and ease the administrative burden on our overtaxed support teams. Tooltips and smartpages are easy to set up and maintain, making keeping up with patch releases a breeze. **What do you dislike about Nexthink?** Tooltips are organized by most recently edited; it would be nice if they could be grouped by a tag or into folders for sequences. Publishing something to a targeted group also means it's not viewable by admins in the Production tenant; testing new designs requires publishing to a restricted group and taking screencasts for the end user, then having them verify once published in Production. **What problems is Nexthink solving and how is that benefiting you?** AppLearn allows targeted delivery of QRGs, which is especially helpful with so many separate entities sharing an HCM tenant for the first time. We also use it to announce new features and organizational processes like merit and performance cycles and open enrollment. ### 12. Nexthink what else? **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Nexthink?** As a DBA Admin and Web lover, it's a real pleasure to use Nexthink in my day-to-day. Very useful and simple to check events and present data with beautiful insights **What do you dislike about Nexthink?** Nothing special for the moment. Keep it simple is the key... **What problems is Nexthink solving and how is that benefiting you?** We've never had a tool that allows us to see in real time what the user feels, whether with their physical hardware or our applications. Now it's done! ### 13. Nexthink Device Experience Management Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Nexthink?** Nexthink has been incredibly helpful in approaching our technology problems. We are able to make informed decisions on where we can make improvements. The tool has been vital to our lifecycle management. Chelsea Pirente! **What do you dislike about Nexthink?** The only thing that I dislike about Nexthink is the implementation of remote actions on our end. This is less about Nexthink and more our environment. **What problems is Nexthink solving and how is that benefiting you?** Nexthink is greatly helping our implementation of Windows 11. The platform is also vital in better approaching our lifecycle management. ### 14. Great Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Nexthink?** This is powerful, a lot of helpful informations to improve IT experience of Users. Customer service is great **What do you dislike about Nexthink?** Some elements from On-Prem version is not fully implemented yet. Entities segregation of for instance **What problems is Nexthink solving and how is that benefiting you?** For now, Nexthink infinity is implementing for now and we gather informations only for the moment ### 15. Greate IT management tool **Rating:** 5.0/5.0 stars **Reviewed by:** HEMANT S. | Senior Software Engineer I - DevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Nexthink?** The following are the likes: - Nice and easy way to track everything from the IT perspective. - Great tool for IT to manage the machines remotely. _ amazingly helpful to the employees to get support from the IT team. **What do you dislike about Nexthink?** There's nothing such as dislike but a little suggestion to improve remote connectivity. **What problems is Nexthink solving and how is that benefiting you?** Nice and easy way to track everything from the IT perspective. Great tool for IT to manage the machines remotely.amazingly helpful to the employees to get support from the IT team. ### 16. Nexthink - A world of actionable intel at your fingertips **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Nexthink?** Data, data and more data. All of it valuable in the correct context. Remote actions, remediations and targeted messaging, employee sentiment module. **What do you dislike about Nexthink?** It's easy to open the system with a task or outcome in mind and get distracted by the wealth of data you discover en route. Not a fault as such. Stay focused! **What problems is Nexthink solving and how is that benefiting you?** With the right investations nexthink is showing us issues we didn't know we had and giving us the ability to resolve problems before they're reported. ### 17. Beyond expectation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Nexthink?** Remote actions in Nexthink was the most useful module and has been widely used in our environment. **What do you dislike about Nexthink?** sometimes the connection of details are missing in the platform. **What problems is Nexthink solving and how is that benefiting you?** Nexthink remote actions are widely used in our environment. It helps to take actions proactively and also provide immediate resolutions within a limited time span. ### 18. Nexthink used **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Nexthink?** The power of the solution with many thing you can catch and do with it **What do you dislike about Nexthink?** Difficult ton focus on because lot of possibilities **What problems is Nexthink solving and how is that benefiting you?** User's problems with their workstation, updating applications, campaign ### 19. Nexthink - the IT Multitool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Nexthink?** - excellent client visability - potential to cover many use cases (self repair mechanics, licence tracking, user interaction) - drive innovation - the Agent runs reliable hardly any issues **What do you dislike about Nexthink?** - covering every endpoint with a licence can be costly - overlaping functions to other established products - lack of reporting to display impact of measures **What problems is Nexthink solving and how is that benefiting you?** - several self repair mechanism - IT-Agent triggered skripts on clients to avoid local admin rights - basic licence monitoring - client visibility tool for IT-support team ### 20. Great tool to enhance Digital Experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Nexthink?** Comprehensive features and a continuous improvement plan bring in elements that help manage the endpoints. A robust integration platform is also the best. **What do you dislike about Nexthink?** Some features should allow customization. Every organization's needs will be different. Such customization helps to tailor the tool as per needs. **What problems is Nexthink solving and how is that benefiting you?** Most of the daily issues that arises in a device is solved and we are saving man hours and cost. ### 21. Best DEX product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Nexthink?** 1) Central source of information for endpoint diagnostics and analytics 2) Remote actions make remediation very easy 3) Engage module is really effective **What do you dislike about Nexthink?** Administration can be a bit challenging for a beginner **What problems is Nexthink solving and how is that benefiting you?** Proactive IT support/dex management, before issues turn into tickets ### 22. My first tool to start investigating IT issues. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Nexthink?** NexThink is an excellent tool for prioritizing IT issues. Focus on topics that make the digital experience better for many users instead of putting much time and effort into a "single" user problem. **What do you dislike about Nexthink?** We are constantly struggling with implementing nexthink for the 1st level agents. We hope that this is better with the cloud version. **What problems is Nexthink solving and how is that benefiting you?** Prioritize IT issues HW transition Troubleshooting ### 23. Exceptional service from support team, very user friendly application **Rating:** 5.0/5.0 stars **Reviewed by:** Aidan H. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Nexthink?** So versatile. Coming up with new ways of surfacing things that matter in the moment via tooltips and smart pages **What do you dislike about Nexthink?** No major issues with the product at all. Looking forward to the new journey functionality coming out. **What problems is Nexthink solving and how is that benefiting you?** Surface definitions for internal skills, create smart pages on home page for items we want to promote, help guide users to a better workday experience ### 24. Very useful, versatile tool giving great DEX insight **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Nexthink?** Provides extremely useful insights into both user sentiment and device data, allows proactive remediation and can perform actions based on user input and has great customer support. **What do you dislike about Nexthink?** Learning the query language (NQL) can be quite difficult, however there is a visual editor to assist with this. **What problems is Nexthink solving and how is that benefiting you?** Identifying unhappy customers, out-of-date software patches, incorrect security/antivirus configuration, use of obsolete software (IE11), performing remote actions to resolve issues with apps, repairing SCCM issues. ### 25. Intuitive and ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Carla F. | Digital HR partner, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Nexthink?** It's intuitive and very easy to use It offers a variety of options when wanting to place resources allowing a level of customization adapted to the final user creating a unique experience. Another strength is that it can be connected to Service Now and pull knowledge allowing us to keep SNOW as a single source of truth. **What do you dislike about Nexthink?** It would need some adjustments just to make the customer (content creator) experience more efficient such as, being able to change the status of a resource without having to enter the edit or mapping page, to be able to select various resources at once by selecting them and transfer resources created from one environment to another. **What problems is Nexthink solving and how is that benefiting you?** Workday Employee Self Service guidance: resources placed in Workday to foster Employee self service such as managing personal information, Job History... Workday Campaigns: launch information campaigns like Workday Refresh new features, Performance Management and Development, Emergency contact gathering information... SNOW: resources placed in Service Now to guide through different processes. ### 26. Great tool that has improved the user experience of our finance system! **Rating:** 5.0/5.0 stars **Reviewed by:** Fayzur R. | Senior Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Nexthink?** We used Applearn for our expenses module. It improved the user experience of our finance system providing the user the information they need to raise an expense on the system. Split screen enabled users to see all the training and guidance material all in one place. We have also used the smart page pop up and it has been extremely useful for announcing system changes to all users. We are now rolling out Applearn in our requisitioning module and intend to rollout to other areas of the finance system in the future. The support from Applearn has been great and been a pleasure working with them. **What do you dislike about Nexthink?** Very little! When we had some functionality issues Applearn support has been great and helpful with providing alternative workarounds etc **What problems is Nexthink solving and how is that benefiting you?** Users can see all the traning material in one place and smart page for announcements has really benefitted us ### 27. nexthink good product but need to be more easy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Nexthink?** data and remote actions and alerts and dex **What do you dislike about Nexthink?** complexity need to more easy to use more user friendly **What problems is Nexthink solving and how is that benefiting you?** nexthink give users feedback and alerts ### 28. its make the work easily **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed N. | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Nexthink?** yes it's easy to find the solution and describe the behavior **What do you dislike about Nexthink?** how to fix the issue directory it should **What problems is Nexthink solving and how is that benefiting you?** we found a lot of PC's old version and old windows version ### 29. Quick, efficient & accurate discovery & investigation tool for organizational devices **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Nexthink?** Proactive action on devices Automatic script running feature Saves cost & time in solving issues Provides detailed info. for devices Run Campaigns **What do you dislike about Nexthink?** Campaigns can't be broadcast in both Arabic & English in the same campaign Limited Remote Actions **What problems is Nexthink solving and how is that benefiting you?** Monitor & take remote action proactively.. ### 30. Nexthink Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Nexthink?** visualization of the data, drill down, find similar events, creating own dashboards **What do you dislike about Nexthink?** one more tool to be used by IT staff, in our old version the use of 2 apps, Webgui for dashboards, finder for use the identify problems on the client machine **What problems is Nexthink solving and how is that benefiting you?** Service monitoring, searching problems with response times in different applications ### 31. Digital Support assistance **Rating:** 3.5/5.0 stars **Reviewed by:** Sajid S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Nexthink?** Provide proactive support before user complaint **What do you dislike about Nexthink?** Cstomization of the requirement is lenghty **What problems is Nexthink solving and how is that benefiting you?** It report the issue before user complain ### 32. One of the best UX tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Nexthink?** stay ahead of problems, mass deployment fixes, empower end-users **What do you dislike about Nexthink?** speed transitioning from one platform to another, bit firms absolutely need more time to get stuff trained. **What problems is Nexthink solving and how is that benefiting you?** Major problems that impact UX, such MSFT O365 packet routing to decommissioned-servers ### 33. Nexthink is best platform for Data collection **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Nexthink?** Nexthink is used for rich data collection for events like high resource consumption, application crashes, network responses. Its best thing is its incorporated with PowerShell. PowerShell script can be run manually or automated to store data in database. Nexthink has cool dashboard with soft and hard metrics. It also provides very smooth experience. **What do you dislike about Nexthink?** Remote action code constraints can be challenge when heavy scripting required. Also customizations with pop up can be limited. On prem finder is somewhat slow which actually got resolved in new version. Some useful feature inly available to cloud customers. **What problems is Nexthink solving and how is that benefiting you?** We use Nexthink to increase digital experience. Nexthink uses Nexthink collector agent to help collect data, platform helps us with storage and it also uses data to resolve issues at scale. We use it as end user monitoring software. There intelligent auto heal on sessions is awesome feature to use. We track common problems and resolve it. We also use DDEx dashboard and engage in campaig in campaigns. ### 34. Excellent monitoring tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Nexthink?** AI modules and self healing. Campaigns and awareness. **What do you dislike about Nexthink?** agent while it should be agentless. the concepts of engines. **What problems is Nexthink solving and how is that benefiting you?** device monitoring user productivity hardware refresh visibility inventory tracking ### 35. Systems Management 2.0 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Nexthink?** Campaign system and automatic remediation are very good **What do you dislike about Nexthink?** Sometimes, some features don't work. The support team isn't always helpful **What problems is Nexthink solving and how is that benefiting you?** The system allows us to identify problems on the machines ### 36. Powerful time saving tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan C. | Marketing Exec, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2022 **What do you like best about Nexthink?** The field level guidance provides our users with information when they need it, without being a nuisance, and always at their fingertips. This saves them time and prevents support tickets for basic questions from being raised. **What do you dislike about Nexthink?** Nothing! It is easy to administrate, adding content takes mere minutes, and the support team are second to none! **What problems is Nexthink solving and how is that benefiting you?** In-tool communication with end-users, providing notifications of events, tasks, and guidance. The field-level guidance for signposting bitesize pieces of information is a great feature. We love the support ticket deflection by providing guidance inside the application, and it has improved end-user experience and efficiency in-app. Great product and team! ### 37. AppLearn has helped users learn processes and navigate new environments on their own. **Rating:** 5.0/5.0 stars **Reviewed by:** Phaedra R. | HR & Marketing Student, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Nexthink?** AppLearn is easy to navigate and set up resources for users. The tooltips and split-screen functions are very useful for our users. Smart pages and sequencing through tooltips allow for a cohesive experience that guides users through new processes and navigate new environments. **What do you dislike about Nexthink?** With new releases and updates, there are times when functionalities might be unavailable or not working as expected, but AppLearn's support team is very responsive and helpful to ensure everything is working properly. **What problems is Nexthink solving and how is that benefiting you?** AppLearn has helped save us on the admin side time in responding to user inquiries since, with AppLearn, the resources are made available to all users for them to help themselves. We are able to step in for more complicated cases. ### 38. AppLearn has helped assist out sales! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah V. | Commercial Excellence Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Nexthink?** I find AppLearn is a collaborative program that allows for users to create valuable training. This helps sales answer questions on their own and move onto other work. **What do you dislike about Nexthink?** I wish the platform would allow for additional file types to be uploaded. For example, Excel is not a currently accepted file type. Sometimes these files are interactive so it would be useful to have more options! **Recommendations to others considering Nexthink:** AppLearn is a great tool to assist in your daily work tasks. It keeps work flowing and does not bog us down with unnecessary questions. Specifically, in a sales environment, it allows for account managers to be out in the field working with customers more often, rather than waiting for replies to their questions. The answers are right in front of them. The tool is super user-friendly, and from an admin standpoint, it is quick and easy to upload new content. **What problems is Nexthink solving and how is that benefiting you?** AppLearn has allowed us to train our employees in a quicker, more concise fashion. We no longer get stuck in large email chains with multiple contributors because the answers are directly in front of the users who need them. In a Sales position, this is extremely helpful as it allows Sales to continue on their work day without waiting for a response. This allows more time in the field for actual selling. ### 39. AppLearn has helped in the adoption of our new financial software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Nexthink?** AppLearn provides fully integrated support to the adoption of our financial software by giving access to user guides and tutorials. The ability to enhance the support with explanations on some tasks and reports is value added. **What do you dislike about Nexthink?** We may have some difficulties to manage properly the new features of AppLearn In these cases, AppLearn's support team is very helpful to help us understand the benefit of these new features. **What problems is Nexthink solving and how is that benefiting you?** AppLearn provides on day to day seamless support to the users by solving the change management issue we might have with a new tool. It is also a reliable workaround for some communication features. ### 40. Finest Digital Employee Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Giridharan U. | Technical Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Nexthink?** The user experience and support were great **What do you dislike about Nexthink?** Need more documentation and ease the onboarding process **What problems is Nexthink solving and how is that benefiting you?** It greatly helped during the WFH cases, where Digital Employee Experience was crucial and also helped in Employee Experience Management ### 41. G2 review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Nexthink?** Easy to use and intuitive. Good support team **What do you dislike about Nexthink?** I struggle with reporting but I think that is because I don't use it often as not within my role. **Recommendations to others considering Nexthink:** Use the support team to fully understand the AppLearn and how it can help your business from the outset. There were some things we didn't know we could use until 2 years in. **What problems is Nexthink solving and how is that benefiting you?** We have been able to target our user guides to specific pages which helped the users of our system and hopefully reduced the number of calls. ### 42. Easy and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Tobacco | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Nexthink?** - it offers plenty of options when you want to add content to your system to guide users - this provides flexibility - we've been using AppLearn with our HCM cloud solution to provide guidance to employees, line managers, HR on how to use our system - you have the option to target the content to each role **What do you dislike about Nexthink?** - some features can only be used once per system page, and if you have multiple processes on that same page, it becomes a bit more difficult to organize the content for the users **What problems is Nexthink solving and how is that benefiting you?** We are trying to get more active users in our HCM cloud solution and help them perform HR processes following the current guidelines and data quality standards. ### 43. Providing in-process support and guidance to our end users through the use of pop-up pages and text **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah C. | Workday Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Nexthink?** - Having a visual aid in the places where end-users struggle provides better user engagement and reduced time troubleshooting - Having the ability to configure your own in-process support and guidance for end-users - Being able to duplicate configuration to enable quicker build time for language translations - Support teams are always on hand when needed and are always very quick and responsive - Having sight of analytics **What do you dislike about Nexthink?** - There are some limitations to where Smart Pages can be configured. You can't really use them on inbox tasks - You aren't able to transfer the test build into production; they have to be configured again in the production environment, therefore duplicating effort **What problems is Nexthink solving and how is that benefiting you?** - Supporting the education of Managers & Recruiters in using their processes efficiently - Increasing end-user engagement and their overall perception of Workday - Measuring our success through the use of analytics ### 44. Nexthink is helping in proactively monitoring the device and application performance issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Munthaz D. | Associate Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about Nexthink?** Nexthink gives data in a fraction of seconds. Easy to configure the dashboards compared to other monitoring tools. Nexthink remote actions help in resolving the issues efficiently. **What do you dislike about Nexthink?** Alerts and Manually configured Categories need to enable in each engine. There is a possibility to forget to allow the alerts if there are many engines in the environment. Nexthink gives only 9999 executions data. For all executions, you need to go for the NXQL query. The team can improve this. **Recommendations to others considering Nexthink:** Nexthink is a proactive monitoring tool. It enables the Service Desk and other technical teams to improve the end-user experience. **What problems is Nexthink solving and how is that benefiting you?** User login issues MS Teams performance issues Disk Space issues SCCM Client issues Windows update and patching Campaigns to educate the end-users End-user experience improvement Network related issues ### 45. Great tool easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Jade L. | Project manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2021 **What do you like best about Nexthink?** - Centralizing documents within the same software that is accessible directly from WD is a very good idea. This facilitates access to documentation and avoids leaving the tool to get information in a different software - Easy to use for end-users - Several communication formats, split-screen and smart page are really useful **What do you dislike about Nexthink?** - In content cloud, it could be helpful if the slip screen on the left side (half at the top, half at the bottom) could be adjustable - In content cloud, it could be helpful if we could be warned for documents (pdf , video) published but in 0 playlist - It seems that the Adopt platform is not very stable. For Trails for example, the blue frame around the text areas is not always there. Or maybe it's a regression related to WD 2021R2 release? **What problems is Nexthink solving and how is that benefiting you?** - Smart pages for news announcement - Split-screen for document availability - Trails for some complex processes ### 46. Great solution to provide guidance in SAP SF **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Nexthink?** - user friendly for admins - functionality to duplicate tooltips - smart pages are a great way to communicate fast and on point - a great collaboration with the AppLearn team **What do you dislike about Nexthink?** - cannot automatically move configuration from test to production environment - cannot structure tooltips into 'buckets' or folders on the CMS portal to be able to structure the content by process/system page etc - analytics cannot be extracted per process to get an overview for each (not overall per all content) - hard to troubleshoot tooltip misplacement/overlays etc. (need to have insights on how to use the browser dev tools) - admins cannot verify content in the production environment if they are not part of the target role, location, language **What problems is Nexthink solving and how is that benefiting you?** Increase the process accuracy for the business. Provide guidance in the same place where the process is conducted (no need to search in other places) ### 47. Very useful tool + highly customer oriented staff = great partnership combo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Tobacco | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Nexthink?** The easiness with which you can navigate through the application as an admin in the backend. It is very intuitive and can support a lot of data inputs. I like that is has a statistics part that offers insights into many aspects. From a user perspective, I believe it is quite helpful and easy to use. **What do you dislike about Nexthink?** So far I have not encountered a feature that I dislike. Of course, as any system it is not perfect and improvements shall always be made. **What problems is Nexthink solving and how is that benefiting you?** We have maximized product knowledge amongst our users whilst reducing the training hours that were needed in order for the colleagues to have the same level of information as they can now find directly in the systems in scope, at their fingertips. ### 48. Game-changer DEX User Experience platform- a complete disrupter! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Nexthink?** The breadth and depth of this solution, being able to completely understand what the user is experiencing, provide solutions that you can package to do true self-service, and even interact with users. **What do you dislike about Nexthink?** Pricing can be a little on the high side- it prices per agent on any machine it is installed on and for large corporations, it is very expensive when you're dealing with thousands **What problems is Nexthink solving and how is that benefiting you?** Although we haven't formally purchased the solution, we are about to. We completed a 3 month proof of concept (trial) and discovered issues with deployments, found evidence of major incidents (outages) and have been able to discover gaps with technology performance. Individual device performance is now understood. ### 49. Excellent tool to perform deep analytics of your computing environment and performing remote actions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Nexthink?** Nexthink is my favorite tool to jump to in case somebody is reporting any kind of problem / issue for one user or for multiple users, a tool which can provide you instant report and analytics that if the same issue is occurring for one user or more users are affected. I can instantly create an investigation to give myself a relief that it's not a multi-user issue. Then I can send some remote action to resolve the issue and user donot have to give me any time to login to his machine remotely or physically. Dashboard which provides ready made analytics. region based understanding on the enviroment is the best thing is realized **What do you dislike about Nexthink?** on some occassions, Nexthink is not able to help like we recenlty faced an intermittent issue with teams which was having some issue in traffic flowing via firewall but that is little hard to check and printing nightmare issues which recently everyone is observing. I hope nexthink can do some tricks on this someday. **What problems is Nexthink solving and how is that benefiting you?** I already explained inthe above columns that I am able to do remote actions without going to user and without taking any time from user, even I can perform analysis that if this is a multi user issue or not. these sort of things are very helpful in corporates and saves much time. I can be proactive with users when that issues is affecting more users. I will be prepared. Another benefits is topology view which can assist in viewing the traffic using the different ports and routes to traverse from one point to another which helps drill down issues at application connectivity side ### 50. It was great experience working with Nexthink and best tools for IT infra for any organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Pushpak K. | Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Nexthink?** The best thing about it is great product with awesome features for end users solutions that solve both self service and self heal solutions, the new featuresof remote action help user to solve problems automatically however in another side campaign help user to let them know issue in their system and solve dynamically, one more features IT analytics on nexthink portal helps to understand graphical data, dashboard that really helps managers , it gives redults on your fingertips, and very much helpful in IT infrastructure. **What do you dislike about Nexthink?** Only one thing that it is not generating real time Data for reporting. But in the current version they are providing real time data and that is great. **What problems is Nexthink solving and how is that benefiting you?** I have solved lots of end user issues that decreases volume of tickets of help desk. There were lots of issues related to software, hardware, netw, security raised by end users that create huge volume of tickets and make service desk agents life hell but thanks to nexthink which allows us to build solutions and push it through Nexthink that solved issues without intervention of users using their remote action and also provide campaign that pop-ups in their system to solve issue by themselves by analyzing the issue in background . Nexthink having awesome analytical features which helps us the identity issue and creating solutions accordingly. ## Nexthink Discussions - [When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?](https://www.g2.com/discussions/35487-when-looking-at-self-heal-and-self-help-what-is-the-roadmap-nexthink-has-for-the-tool) - 1 comment, 1 upvote - [What is the best way to automate categories and metrics update (API, NXQL,...)?](https://www.g2.com/discussions/35298-what-is-the-best-way-to-automate-categories-and-metrics-update-api-nxql) - 2 comments, 1 upvote - [Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.](https://www.g2.com/discussions/34990-is-it-plan-to-have-the-new-vmware-horizon-session-and-host-metrics-be-available-for-windows-8-1-it-will-be-very-useful-to-help-us-during-this-covid-home-office-period-before-migrating-to-windows-10) - 1 comment, 1 upvote - [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) - 1 comment - [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) - 1 comment - [View Nexthink pricing details and edition comparison](https://www.g2.com/products/nexthink/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+11%3A48%3A38+-0500&secure%5Bsession_id%5D=5b3ac79e-23a9-4ec0-a366-38318a4d2862&secure%5Btoken%5D=35900f918931810331eddb057716bd04c5b7f944c3a0565da9b4ab25dad6a5ce&format=llm_user) ## Nexthink Integrations - [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [CoPilot AI](https://www.g2.com/products/copilot-ai/reviews) - [EmployeeReferrals.com](https://www.g2.com/products/employeereferrals-com/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moveworks](https://www.g2.com/products/moveworks/reviews) - [Nuance](https://www.g2.com/products/nuance/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Splunk Infrastructure Monitoring](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Nexthink Features **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Experience** - Telemetry Collection - Feedback **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Nexthink Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - 4.5/5.0 (79 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - 4.3/5.0 (335 reviews)