--- title: Nexthink Reviews meta_title: 'Nexthink Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 393 reviews by the users' company size, role or industry to find out how Nexthink works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 393 scale: '5' date_modified: '2026-07-31' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Nexthink Reviews **Vendor:** Nexthink **Category:** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 393 ## About Nexthink Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. ## Nexthink Pros & Cons **What users like:** - Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. (40 reviews) - Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. (40 reviews) - Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. (35 reviews) - Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. (32 reviews) - Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. (26 reviews) - Users commend Nexthink for its **outstanding customer satisfaction** , enhancing productivity and empowering data-driven decision-making. (24 reviews) - Users value the **proactive support** of Nexthink, enabling quick issue resolution and seamless integration with services. (24 reviews) - Tracking (23 reviews) - Integrations (20 reviews) - Productivity Improvement (20 reviews) **What users dislike:** - Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. (26 reviews) - Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. (26 reviews) - Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. (22 reviews) - Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. (17 reviews) - Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. (12 reviews) - Difficult Setup (8 reviews) - Insufficient Training (7 reviews) - Users note the **limited features** in Nexthink, causing inefficiencies in retrieving and merging data effectively. (7 reviews) - Resource Limitations (7 reviews) - Dashboard Issues (6 reviews) ## Nexthink Reviews ### 1. Great solution to provide guidance in SAP SF **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Nexthink?** - user friendly for admins - functionality to duplicate tooltips - smart pages are a great way to communicate fast and on point - a great collaboration with the AppLearn team **What do you dislike about Nexthink?** - cannot automatically move configuration from test to production environment - cannot structure tooltips into 'buckets' or folders on the CMS portal to be able to structure the content by process/system page etc - analytics cannot be extracted per process to get an overview for each (not overall per all content) - hard to troubleshoot tooltip misplacement/overlays etc. (need to have insights on how to use the browser dev tools) - admins cannot verify content in the production environment if they are not part of the target role, location, language **What problems is Nexthink solving and how is that benefiting you?** Increase the process accuracy for the business. Provide guidance in the same place where the process is conducted (no need to search in other places) ### 2. Very useful tool + highly customer oriented staff = great partnership combo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Tobacco | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Nexthink?** The easiness with which you can navigate through the application as an admin in the backend. It is very intuitive and can support a lot of data inputs. I like that is has a statistics part that offers insights into many aspects. From a user perspective, I believe it is quite helpful and easy to use. **What do you dislike about Nexthink?** So far I have not encountered a feature that I dislike. Of course, as any system it is not perfect and improvements shall always be made. **What problems is Nexthink solving and how is that benefiting you?** We have maximized product knowledge amongst our users whilst reducing the training hours that were needed in order for the colleagues to have the same level of information as they can now find directly in the systems in scope, at their fingertips. ### 3. Game-changer DEX User Experience platform- a complete disrupter! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Nexthink?** The breadth and depth of this solution, being able to completely understand what the user is experiencing, provide solutions that you can package to do true self-service, and even interact with users. **What do you dislike about Nexthink?** Pricing can be a little on the high side- it prices per agent on any machine it is installed on and for large corporations, it is very expensive when you're dealing with thousands **What problems is Nexthink solving and how is that benefiting you?** Although we haven't formally purchased the solution, we are about to. We completed a 3 month proof of concept (trial) and discovered issues with deployments, found evidence of major incidents (outages) and have been able to discover gaps with technology performance. Individual device performance is now understood. ### 4. Excellent tool to perform deep analytics of your computing environment and performing remote actions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Nexthink?** Nexthink is my favorite tool to jump to in case somebody is reporting any kind of problem / issue for one user or for multiple users, a tool which can provide you instant report and analytics that if the same issue is occurring for one user or more users are affected. I can instantly create an investigation to give myself a relief that it's not a multi-user issue. Then I can send some remote action to resolve the issue and user donot have to give me any time to login to his machine remotely or physically. Dashboard which provides ready made analytics. region based understanding on the enviroment is the best thing is realized **What do you dislike about Nexthink?** on some occassions, Nexthink is not able to help like we recenlty faced an intermittent issue with teams which was having some issue in traffic flowing via firewall but that is little hard to check and printing nightmare issues which recently everyone is observing. I hope nexthink can do some tricks on this someday. **What problems is Nexthink solving and how is that benefiting you?** I already explained inthe above columns that I am able to do remote actions without going to user and without taking any time from user, even I can perform analysis that if this is a multi user issue or not. these sort of things are very helpful in corporates and saves much time. I can be proactive with users when that issues is affecting more users. I will be prepared. Another benefits is topology view which can assist in viewing the traffic using the different ports and routes to traverse from one point to another which helps drill down issues at application connectivity side ### 5. It was great experience working with Nexthink and best tools for IT infra for any organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Pushpak K. | Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Nexthink?** The best thing about it is great product with awesome features for end users solutions that solve both self service and self heal solutions, the new featuresof remote action help user to solve problems automatically however in another side campaign help user to let them know issue in their system and solve dynamically, one more features IT analytics on nexthink portal helps to understand graphical data, dashboard that really helps managers , it gives redults on your fingertips, and very much helpful in IT infrastructure. **What do you dislike about Nexthink?** Only one thing that it is not generating real time Data for reporting. But in the current version they are providing real time data and that is great. **What problems is Nexthink solving and how is that benefiting you?** I have solved lots of end user issues that decreases volume of tickets of help desk. There were lots of issues related to software, hardware, netw, security raised by end users that create huge volume of tickets and make service desk agents life hell but thanks to nexthink which allows us to build solutions and push it through Nexthink that solved issues without intervention of users using their remote action and also provide campaign that pop-ups in their system to solve issue by themselves by analyzing the issue in background . Nexthink having awesome analytical features which helps us the identity issue and creating solutions accordingly. ### 6. Great Experience with AppLearn and the Adopt Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Nexthink?** The help on-demand with AppLearn was a game-changer when implementing our new LMS system. The Adopt team was a great partner and a pleasure to work with. **What do you dislike about Nexthink?** I think the generation of content and keeping content relevant is the most challenging. It is an on-going effort and does not stop once your system is live. **Recommendations to others considering Nexthink:** If you are implementing a new system and standing p AppLearn as part of your user community support, consider it a mini-project within your implementation project. Do not underestimate the time for planning. **What problems is Nexthink solving and how is that benefiting you?** We are solving the need for reaching out to a support person, along with minimizing frustration on where to find assistance or guidance when using or LMS system. ### 7. It's a great tool for in-application guidance during work flows and processes. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Nexthink?** Tooltips (independent and sequential) and the ability to link to URLs **What do you dislike about Nexthink?** No flags to indicate the presence of tooltips. **What problems is Nexthink solving and how is that benefiting you?** It helps our users to navigate effectively through buyer workflows on our media buying platform and also the new joiner form on EasyVista, thereby reducing the number of tickets and queries raised. ### 8. AppLearn adoption tool **Rating:** 3.5/5.0 stars **Reviewed by:** Christian B. | Director Digital HR, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Nexthink?** Applearn have grown its offering over the years we have used them and now have a fairly large offering of various adoption tools that we utilize **What do you dislike about Nexthink?** AppLearn as an organization did at one point not feel very mature with a lot of growth and turn over with meant that account management was tricky for us **What problems is Nexthink solving and how is that benefiting you?** We use AppLearn in certain key areas to assist adoption. ### 9. AppLearn Adopt throughout **Rating:** 5.0/5.0 stars **Reviewed by:** Petra T. | project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Nexthink?** The speed at which we had the guides ready. From our ideas to real usability of the guides, it may have been a week. The team is very helpful and their reaction time was super quick. **What do you dislike about Nexthink?** everything works great found no minuses till now **What problems is Nexthink solving and how is that benefiting you?** Train and retrain supporters Increase user’s engagement and satisfaction Explain application and processes via interactive guides ### 10. Very User Oriented and Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriela R. | Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Nexthink?** It is a very user-oriented and easy-to-use feature. From an user perspective, it is very well welcomed. The display is very professional and extremely easy to access, having a lot of options for content view, search, etc. **What do you dislike about Nexthink?** Nothing to mention at this point. Keep up the good work and looking forward for feature enhancements. **What problems is Nexthink solving and how is that benefiting you?** Providing content for company users ### 11. Working with AppLearn to launch a new CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Nexthink?** Working with AppLearn to configure and launch Adopt on our new D365 CRM was a delight. We have professional and fully supported interfaces with all members of our joint team working to deliver Adopt within tight timelines to launch our new CRM. From the PM, to the Technical Team and Content Creators - everyone was mindful of our timelines, worked over and above to meet them while producing high-quality products. The product itself was ideal for our needs and represented excellent value for money against that of the competitors. We will look to use it for further new system launches within our company. **What do you dislike about Nexthink?** The main downside was the over-complicated nature of producing the QRGs. This is not the fault of the team delivering them and their skills in making the products - as we progressed with building and understanding our system it became easier for us to make them ourselves as opposed to quite a long review process involving commenting on pdfs when we'd have been quicker directly editing the first drafts, in PowerPoint ourselves. **What problems is Nexthink solving and how is that benefiting you?** We were solving the need for training on our new system; the benefits were in having a system which could be used whilst using the system and having high-quality content such as the videos and QRGs along with the tooltips which can all easily be customised and edited as required. ### 12. Great for multiple enterprise applications **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | V, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Nexthink?** ApplLarn is more than just steps, it is about processes. It not only shows you how, but with the why which is important to our teams. **What do you dislike about Nexthink?** They seem to be improving this, but getting it to be fully self-supported will be helpful. With that said, the team at AppLearn is great in getting you configured. **What problems is Nexthink solving and how is that benefiting you?** We seem to have very consistent updates to processes or we have a process that only happens occasionally. Being on the executive team, I did not do some of the activities on a regular basis and when I did AppLearn helped me walk through the process so I did not have to get my admin or another individual in to help me out. We also were able to communicate items like how to do an annual review and what it means to rank someone a 5 (top performer) when it should be sparingly. In the past, everyone got a 5 and then we had to go back and level set the review process. ### 13. A matured tool that is a must for any organisation - have been using it for over 3 years now. **Rating:** 5.0/5.0 stars **Reviewed by:** Nomaan K. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Nexthink?** Its graphical representation of the data in the form of custom or generic dashboards giving a comprehensive insight - to drive any incident or problem to closure with all the required logs. Proactively monitoring the device health and then with our appropriate analysis (including the real time check via Finder) definitely improves the user experience and also enhance the overall service that are being provided to the customer. Moreover, the support teams from Nexthink have always been available & assisted if we face any technical issues etc. as & when required. **What do you dislike about Nexthink?** I do not see any reasons to mark them down on any parameter as they are an intense competition when it comes striving with the similar tools available in the market. **What problems is Nexthink solving and how is that benefiting you?** As I have already mentioned some key benefits above - I would here talk about few issues or areas that it has helped us with: 1. Device Refresh 2. Collaboration application (TEAMS, Outlook etc.) 3. Device Performance 4. DEX 5. Support for other LOB's ### 14. Nexthink - A delightful tool for Customer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Anuriti S. | Technical Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Nexthink?** Nexthik is a extremely helpful tool, I myself using this tool since 6 years almost. This tool has given my customer numerous benifits be it customer Experience, Cost benifits etc. Which makes this tool an amazing tool for your infra. **What do you dislike about Nexthink?** Downside if I think of it, it would be - when we find some devices not reporting as per updated date, It is challenging to fix those devices as there is no way to fix those devices to get them registering to Nexthink again. This is the only dislike I can think of this tool **Recommendations to others considering Nexthink:** This tool has so much potential. You can count on this tool to have a delightful user experience for your organization. All you need is some expert hands to play with this tool, and there you will see numerous Benefits coming to you :) **What problems is Nexthink solving and how is that benefiting you?** We have been utilizing Nexthink for Numerous area : 1. Proactively fixing problems reported. 2. Cost benefits by software metering 3. Reducing Potential P1 & P2's ### 15. An useful Tool with promising features but need deep knowledge to use it **Rating:** 3.5/5.0 stars **Reviewed by:** Durgesh N. | Service Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Nexthink?** Lots of dashboards can be created to get insights into what is going on in the environment **What do you dislike about Nexthink?** Some of the Remote Actions do not work as it is expected. We have to engage support most of the time **What problems is Nexthink solving and how is that benefiting you?** 1. Many of the Remote Actions do not work 2. RA dashboard does not work 3. Some of the powershell in the Remote actions do not work 4. VM session information do not work 5. Campaign does not work as expected ### 16. Nexthink implementation and value recognition experience **Rating:** 5.0/5.0 stars **Reviewed by:** Arun U. | AI Ops Delivery Lead, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Nexthink?** Its unique proposition for corporate end user community Easy to configure portals and dashboards Multiple level of drill down to find cause for a trend and ability to resolve Timeline view of device performance, further connected view Ability to easily integrate with ITSM like Remedy, SNOW, workplace tools such as SCCM **What do you dislike about Nexthink?** Dasboards for IT management view can be more modern and interactive. The version I worked with had limited options **Recommendations to others considering Nexthink:** Nexthink is a market leader. But there are other companies offering similar products and services for some one to review and take a decision on whats best for them. What makes Nexthink unique is its thoughtful design of solutions required for the IT support serving corporate end user community. Its ability to integrate seamless with IT support, ITSM tools, Management dashboards and friend communication with end users along with its core ability of analytics and remote self heal makes it a great choice **What problems is Nexthink solving and how is that benefiting you?** Outlook isssues Password reset proactive prompts File space/disk space issues Mass communication on outage, preventive and reactive custom user survey based feedback for specific or all groups Custom solution build for PC diagnostics Asset inventory management for enterprise Complementing SCCM in resolving PC issues related to software distribution, patch compliance ### 17. In Like a Lion Out Like a Lamb **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Nexthink?** - Receptiveness to feedback - Frequency of updates and feature changes - Ease of use - Implementation is easy for simple use features (e.g., smart pages, slit screen, tooltip) - Quick adoption, small learning curve - easy for administrators to pick up **What do you dislike about Nexthink?** - Implementation process, significant roadblocks, and hurdles - Feature limitations - Sales process, lots of significant promises that were not possible - Employee (AppLearn) turnover - Trails - Lack of connectivity between systems - Lack of support for navigiating between pages in the same system - Lack of security configuration support (granted, also limitation caused by other vendor API options) - Hours of support - we had assumed AppLearn would meet customer hours in North America, however, we have had to adapt to UK hours **Recommendations to others considering Nexthink:** - Complete comprehensive references prior to signing the contract - Have a comprehensive legal review of said contract - Confirm your desired processes and configurations are possible - Set clear expectations and level of professionalism with the implementation team immediately - Use a respectable level of assertiveness when dealing with AppLearn **What problems is Nexthink solving and how is that benefiting you?** Giving support to the organization with access to training and resources where they are—reduction in training hours and HelpDesk tickets—increased confidence and experience with processes. Currently available across three enterprise systems and pending release and configuration to several others. **Official Response from Katy Batley:** > Thank you for taking the time to give us your feedback. We're really pleased to hear that you're impressed with our roadmap and additional functionality and how easy Adopt is to implement and quick to learn how to use for administrators too! We appreciate the constructive feedback too, since your implementation we have made some process changes, and I believe we have discussed everything with you to a satisfactory resolution. We will always act on customer feedback to ensure our customers are successful in achieving their Digital Adoption objectives. If you would like to discuss anything further please do send an email to me via customersuccess@applearn.com and we can arrange call in addition to our monthly executive business review meetings. Best wishes, Katy Head of Customer Success at AppLearn ### 18. A must have Tool to enable Data driven operation in the workplace area **Rating:** 5.0/5.0 stars **Reviewed by:** Amit M. | Head - Automation, Process Transformation and Data Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2021 **What do you like best about Nexthink?** The analytics and insight that we are getting from Nexthink is tremendous. It has changed how we work, we are getting a more holistic understanding of the underlying issues. Even for individual tickets it has positively impacted the mode of investigation, now if the user is reporting any issue, we are having the capabilities where we can do a time series analysis to understand what changes have happened to the device and correlate similar issues in the environment to understand what might have triggered the issue, whether it is an individual issue or other users are also impacted which are not reported yet. The automated remediation capabilities have tremendously helped us to enable shift left and the things for which we were dependent on L2/L3 is being carried out by Service Desk agents themselves and some of them we have extended the self service capabilities to the user also. Finally the support from Nexthink is tremendous, they will just not leave you with the tool, they are going to be with you all through the journey till you are well versed with the tool. **What do you dislike about Nexthink?** Nothing to dislike, it is a great tool, but definitely would like to see if we can access the Nexthink Finder via portal instead of a client **Recommendations to others considering Nexthink:** This is a wonderful tool and I will recommend to anyone who wants to transform their Workplace environment. But one thing to remember this is only a tool which will help you with the right analytics and automation capability but a bigger transformation is needed in the workforce area so that support team adapt to the mode of proactive data driven operation. This needs absolute focus and alignment in all the layers of leadership **What problems is Nexthink solving and how is that benefiting you?** We have identified problems which we were not even aware of earlier, it has provided insights in terms of the numerous versions of the same software existing in the system, people having unauthorized admin rights, software resulting in latency, crashes etc. We have implemented it in the customer environment recently and taken up action based on the insights. ### 19. A new experience with NexThink **Rating:** 4.0/5.0 stars **Reviewed by:** Jerin J. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Nexthink?** The capability of NexThink to collect information from endpoints and displaying the same which anybody can understand, especially on the DEX Score and the pointers behind it. Also the reporting feature and campaigns are very useful to the technical as well as the management team. **What do you dislike about Nexthink?** One point I have a concern is the requirement for downloading NexThink Finder and getting it installed. This will become a struggle, especially when working on Virtual Desktops. **What problems is Nexthink solving and how is that benefiting you?** We have almost 20 points noted from the baselining and DEX score, with Slow boot time being the top on the list and usage of various IM (Teams and Skype ) . Actions are taken to resolve all the 20, along with customer approval and support. ### 20. Enhanced End Users Experience, Proactive Next Gen IT and Proactive Incident Reduction using Nexthink **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit A. | IT Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Nexthink?** Nexthink offers plug-and-play solutions for customers (Nexthink SaaS) which is very easy to deploy and use for administrators and users. Nexthink collector for target workstations helps to retrieve the important information from the ecosystem. We can define the steps to improve end users experience, IT compliance, enable proactive incident resolution etc. using this key information. Additionally, it offers out of the box probes and self-healing use cases which can be deployed easily and we can receive the potential benefits and value additions for customers at very early stages. It also provides the feature of publishing campaigns which helps to establish a connect with users to share organization communication, outages, surveys and also in execution of self-healing use cases. Nexthink PS team also provides the support proactively with full dedication to help the customers to achieve the common goal. **What do you dislike about Nexthink?** No drawbacks were observed in the product. We highly recommend it to enable digital workplace automation & establish NextGen IT. **What problems is Nexthink solving and how is that benefiting you?** Problem Areas target by Nexthink - Proactive Password Reset, Recycle Bin Cleanup, Disk Cleanup, SCCM Client Auto-Repair, Outlook Client Auto-Repair, Self-Healing of Application Services, BitLocker Encryption, Security Reports such as AV installation, IT Compliance reports such as MS Office compliance. Benefits and Value Addition - Proactive Incident Reduction and Resolution, Shift from Reactive to Proactive IT, Enhanced End Users Experience, Improvement in IT Compliance ### 21. Reliable and Trusted Monitoring solution in Digital Workplace ERA **Rating:** 5.0/5.0 stars **Reviewed by:** Amarpreet S. | Lead Technical Architect, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Nexthink?** Nexthink has helped us organizing the EUC monitoring part which was earlier limited to infrastructure only. Campaigns is the best way to reach out to end users for feedback gathering, i guess its significantly increased by 40-50%.The automated remediation capabilities are changing the dynamic with our help desk and third-party providers. We can now take our ticket and machine analytics to develop detection and remediation acts to tackle our top tickets sources proactively - This is driving down cost and increasing user satisfaction. CMDB integration has helped improved Asset inventory with more reliable numbers. Our customers have been rigorously using Software metering to save $ on expensive licensed products. I have been able to enable multiple teams to perform root cause analysis on aging problem records as well as high priority incidents. SAAS solution is acting like plug n play for many of our customers. **What do you dislike about Nexthink?** Although this solution is fit for purpose however when it comes to data extract from Finder, its complicated as export to csv is limited to some certain conditions only. It lacks export to pdf functionality. Another example of vulnerability management in on-premise solution hosted on Azure where as soon as OS is installed, Azure monitor will start reporting missing updates. This can only be resolved after new upgrades are released instead such minor upgrades should be fixed from Azure portal directly(i assume it is not possible due to Application layer is part of OS and that is managed by Nexthink directly). This has led many customers to question on security part. **Recommendations to others considering Nexthink:** Indeed a recommended solution for every organization to improve customer experience. **What problems is Nexthink solving and how is that benefiting you?** Reactive and Proactive problem management. Hardware and software asset management. Integrations with API for data mining. Customer feedbacks. Many more. ### 22. Using Nexthink at a Fortune 500 Financial Services Organization **Rating:** 5.0/5.0 stars **Reviewed by:** George P. | Head of Governance and Tools Transformation at S&P Global, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Nexthink?** A number of things: 1. The fact that Nexthink is not a traditional monitoring tool but also monitors data flows and detects issues that other tools cannot. 2. The ability to deploy self-help and self heal actions to users and enable automation and user empowerment 3. The customer surveys is a great tool that we have applied for many business areas to be able to reach out to users and get information 4. The Digital Experience helps us measure the performance and also compare ourselves to the rest of the world 5. Excellent support from the vendor **What do you dislike about Nexthink?** Nothing from functionality perspective. Just a bit pricey **What problems is Nexthink solving and how is that benefiting you?** Identifying issues with desktop services (old versions of software causing issues, firewall problems, proactively spotting issues that would impact customer experience. ### 23. Great company to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Nexthink?** Applearn provide excellent support, and ADOPT itself is a really user-friendly product **What do you dislike about Nexthink?** There aren't any particular downsides - sometimes ADOPT hasn't immediately worked with the software we are using it on as Applearn hadn't worked with it before, but each time this has happened the support team have worked really fast to resolve any issues we have had. **What problems is Nexthink solving and how is that benefiting you?** We are using ADOPT to develop end-user training of a new software remotely. The at point of need training has allowed us to negotiate training of end-users despite the coronavirus pnademic. Furthermore, the analytics module has allowed us to understand better the end user's needs and to act proactively. ### 24. Nexthink - Does the thinking **Rating:** 4.5/5.0 stars **Reviewed by:** Anirban G. | Service Delivery Manager ( Automation & Transformation), Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about Nexthink?** If you are after Proactive Incident management , great enterprise wide operational insights and finetuning the Roadmap for your end user devices, look no further. A Great tool and customer focus friendly people to support you along the journey. **What do you dislike about Nexthink?** Nexthink ofer Auto heal best on your define condition and schedule, would have been awesome if it could selfheal as and when the issue happens. The dashboard should be realtime instead of previous day. **What problems is Nexthink solving and how is that benefiting you?** Our focus has been in proactive incident management and finding out underlying end user device related issues, so far this tool has given us plenty of insights, avoided incidents with autoheal nad expedited our patching and software deployment compliance rate. ### 25. How HB Reavis made effortless onboarding to their new application. **Rating:** 5.0/5.0 stars **Reviewed by:** Milos B. | Sharepoint Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Nexthink?** We integrated YesElf into our application, so we didn’t need to train employees personally and they didn’t need to search for any external materials on how to use the software application. Thanks to YesElf, we are now able to identify differences in software adoption across multiple countries and support specifically countries with the lowest adoption rates. **What do you dislike about Nexthink?** There is nothing we didn’t like on YesElf solution. In case of any problem with software YesElf, consultants are very friendly and ready to help. **What problems is Nexthink solving and how is that benefiting you?** We launched a new Internal Ordering Application within 6 countries in parallel across Europe and we were looking for an effective solution to train employees remotely across multiple locations without overwhelming our support. Whatmore we wanted employees to have training available whenever they needed it and to be contextually relevant. ### 26. Speeding up the onboarding process and decreasing support requests **Rating:** 4.5/5.0 stars **Reviewed by:** Berry W. | Manager IT, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Nexthink?** • Despite we are still in the evaluation phase YesElf persuaded me it can provide efficient training without personal sessions which is very important in today’s COVID times. • I like how it looks like - the visual side, users are attracted to a certain place within the screen and it is possible to decide if an object is mandatory or optional. So I am sure they learn more efficiently by following highlighted places, everything else is covered with a soft shadow, they can interact only with buttons, inputs, etc. with which they should to. In this way, they will learn exactly what they need to do or know. YesElf through direct interactions helped to process needed actions even for the first time. **What do you dislike about Nexthink?** So far nothing about the solution. We should have set up out user groups (AD) differently with the distribution. **What problems is Nexthink solving and how is that benefiting you?** Our objectives are: • Get the new team members on board with ease. • Gain employee productivity efficiency and engagement • Improve application adoption and activity time • Significantly increase information retain. (70% of newly learned information gets forgotten within 24 hours) • Decrease support demand from novices towards application usage. • Support independence for new people due to a very often remote approach (COVID) ### 27. The best Automation tool for this generation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about Nexthink?** Automation and Campigns are the best part in nexthink which is easy to use and understand. We have ServiceNow integrated with nexthink. I have not used other tools but this one does the job. **What do you dislike about Nexthink?** Limitations in Nexthink such as Services and Metrics and Dashboard customization. Make it more innovative and removing limitation is required for making it better. **What problems is Nexthink solving and how is that benefiting you?** Disk space issues, restart issues, slowness of computers. yes as this saves lot of productive hours of customers. yes we are more productive. yes the dex score seems to have increased. ### 28. How we removed PDF manual completely **Rating:** 4.5/5.0 stars **Reviewed by:** Robert M. | Account manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Nexthink?** The customer support is very responsive. It's easy to use and the implementation was also very very fast. **What do you dislike about Nexthink?** Sometimes there are styling issues, but with the customer support, we also figure it out. **What problems is Nexthink solving and how is that benefiting you?** We are transforming the PDF manual into interactive guidance. ### 29. useful for training material! once you've been shown how to create your own it is really simple. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Nexthink?** Smartpages are handy and sequence tooltips **What do you dislike about Nexthink?** sometimes buttons aren't where I'd expect **Recommendations to others considering Nexthink:** support from Applearn is great **What problems is Nexthink solving and how is that benefiting you?** creating training for a new system ### 30. This is wonderful Tool for IT insight for End user perspective. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Nexthink?** I like the continuous upgradation of Tool as per requirement and Dashboards. Importing ready made content pack is really cool to save time. Frequent expert review and the feedback for the requirement is much better. Alerts and Campaign are adding lot of value to the tool. Experts level meeting really enhances your skill upgrade. Collective information of devices as user is fantastic. Service Monitoring for the domain is absolutely great. The great part is Network infolows is awesome in terms of failure as well as connection. It gives really provides dynamics view for source to destination information. I can not forget the Drill down feature of nexthink at any point of time weather it is dashboard or findings in Finder. I really like smart search of Nexthink finder where it gives you lot of option like other search engine specifically for the tool. Finder statistics view is really quick as well as you can also take a look on Device comparision really well. **What do you dislike about Nexthink?** There are certain feature in campaign which can be improvised like adding icon, inserting small table other text size and color. **Recommendations to others considering Nexthink:** Yes, I would recommend this tool to other organization to look into. **What problems is Nexthink solving and how is that benefiting you?** The benefits are following- -It give a complete landscape view. -Remote action for auto heal is really quick intelligence to embed with available data. -Gathering information is also nice. -Cloud availability is really impressive as per latest IT trend and demand. ### 31. The glue that links all our software together **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Nexthink?** We use adopt to give our employees one place to go for support across all of our applications. This has been an amazing help since a lot of our employees are now remote. The product is easy to use, and AppLearn is really helpful. **What do you dislike about Nexthink?** Not much really, they did have a couple of missing features when we first bought the product but they quickly caught up. **What problems is Nexthink solving and how is that benefiting you?** Disconnected employees and a poor support experience ### 32. A Valuable Component for Modern Endpoint Management **Rating:** 4.5/5.0 stars **Reviewed by:** Derek B. | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2021 **What do you like best about Nexthink?** Of all endpoint monitoring solutions that attempt to gather and analyze data from endpoints on an enterprise scale, Nexthink has done the best job of this so far. It's best feature is simple; with minimal effort, I am able to collect valuable insight from our endpoints to find performance trends, confirm reported issues, create and deploy automated tasks, and engage users. The provided templates and thorough documentation, take the guesswork out of managing this product, which saves me time and creates a highly scalable solution. Regarding the user interface: It appears that significant thought was given to designing a UI with a modern IT professional in mind, and the continued addition of new features show that Nexthink shows continued dedication to their product and end users. Customer Service: Our recent migration to the Nexthink Cloud service was seamless, and we greatly appreciated the dedication. **What do you dislike about Nexthink?** What I fell could be a vast area of improvement would be to add the ability to create investigations or reports with mixed sources. While we can create investigations that tell us what devices have x or y packages installed and then drill down, it would be helpful to have the ability to create a report that lists both the device names and package names in the same table. For example, we may want to create a report that lists the device name, other associated device attributes, AND what version of Google Chrome (any version) that device has installed. Currently, we'd have to look to look this up by the application version, create a report of devices with that version installed, and then combine those reports in Excel, which creates a manual process for an otherwise greatly automated solution. **What problems is Nexthink solving and how is that benefiting you?** 1. Obtaining proven and realtime data to determine and drive decisions behind software and hardware implementations. 2. Engaging our users with a modern UI to collect surveys and provide notifications, with less effort needed and more responsiveness than email. 3. Almost effortless deployment of automated tasks that typically generate helpdesk tickets, such as notifying users their computer should be rebooted or cleaning disk drives. ### 33. Innovative proactive Monitoring and Analysis Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ankush V. | External Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Nexthink?** - It shows in-depth activities of devices including executions and number of connections. - We can analyze and get a hint of issues before they create a huge impact on infrastructure or end-user systems. - We can fetch user/computer details from Nexthink, including their OS and hardware configuration. - We can check what applications have been installed and at what time the installation occurred. - Creating dashboards, metrics, categories, and services is a very easy process or task. **What do you dislike about Nexthink?** -Sometimes Nexthink Finder crashes while creating categories or metrics. -Apart from that, Nexthink is a handy tool. **What problems is Nexthink solving and how is that benefiting you?** - Extended logon duration which improved logon time of users - Failed connections - Application crashes - Working to improve network response time ### 34. An excellent tool that helps users navigate through materials and processes with ease **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Nexthink?** The team is excellent and accommodating. Applearn keeps adding useful functionalities regularly. The support team is also swift and helpful. **What do you dislike about Nexthink?** Allow customer to create their own trails. **What problems is Nexthink solving and how is that benefiting you?** Analytics part ### 35. Perfect combination of a powerful product and good support **Rating:** 5.0/5.0 stars **Reviewed by:** Robert H. | Enterprise Architect, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2021 **What do you like best about Nexthink?** Very detailed view on the different elements that result in end user satisfaction - not only technically minded, but with a user's point of view. **What do you dislike about Nexthink?** Missing set of pre-defined reports makes start slower than needed. **Recommendations to others considering Nexthink:** Use the possibility to compare the different (DEX) scores to the user base of Nexthink to identify areas for improvement. This is something you don't have in this clarity with other products. **What problems is Nexthink solving and how is that benefiting you?** Optimize the end user satisfaction and communication for 35k users mainly in Europe. Through the baselining process we identified 20 actions to improve the DEX. ### 36. Its very good monitoring tool in real time on workplace. **Rating:** 5.0/5.0 stars **Reviewed by:** Narendra G. | Associate Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2021 **What do you like best about Nexthink?** which helps us to identify the issue and act on it immediately. Also can keep track the trend and also good we can apply few fixes remotely. **What do you dislike about Nexthink?** Bit more in networking monitoring and few more automation in changing the licenses automatically from Old devices to new devices. **Recommendations to others considering Nexthink:** I would recommend NEXTHINK definitely to others to implement and integrate in their respective workplace to go smoothly and monitor the environment real-time **What problems is Nexthink solving and how is that benefiting you?** As of now the problems related to device performance and its applications. ### 37. Digital Employee Experience and Proactive Monitoring via Nexthink - Anjan Das **Rating:** 5.0/5.0 stars **Reviewed by:** Anjan D. | Nexthink BAU Lead -Global, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2021 **What do you like best about Nexthink?** Digital Employee Experience and Proactive Monitoring via Nexthink is the best ever tool I have worked on in IT infra. It has full capability on enhancing & analyzing endpoints issue as real time point of view before user raise the ticket or impact is just started in PROD environment as proactive monitoring **What do you dislike about Nexthink?** I will not say dislike rather would suggest Nexthink to enhance few things as per OEM changes , M365 and others. **Recommendations to others considering Nexthink:** Digital Employee Experience and Proactive Monitoring via Nexthink is the best ever tool I have worked on in IT infra. It has full capability on enhancing & analyzing endpoints issue as real time point of view before user raise the ticket or impact is just started in PROD environment as proactive monitoring **What problems is Nexthink solving and how is that benefiting you?** Using Nexthink we have observed huge application crash , high memory issue , malicious domain access and many more for our customer infra proactively along with analysis for the same. ### 38. powerful yet overwhelming **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Investment Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2021 **What do you like best about Nexthink?** The low footprint of the Nexthink agent. It does not take up a lot of resources on the computers. Reporting is also excellent for troubleshooting. **What do you dislike about Nexthink?** The fact that you need a dedicated team to manage the systems and a lot of remote actions need some modifications before running them. **What problems is Nexthink solving and how is that benefiting you?** Issues with windows Onedrive, systems with disk space issues and connection issues with applications. ### 39. Nexthink is the best tool for real time monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Jitendra K. | Associate Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2021 **What do you like best about Nexthink?** The best thing about Nexthink is the real-time data and analytical options to dive deeper into issues faced by the employees of an organization. Keeping it simple is their mantra. The components haven’t changed much except for the added features and functionality. The visualizations and drill down capabilities add the appeal of the solution. More power in the hands of the service desk and IT team. Also like the interactions with their team members who are available on short notice to help in any which way they can. **What do you dislike about Nexthink?** The Finder component is a bit slow and some of the analytics doesn’t allow for quick resolution though the visibility it provides is unmatched. Some more flexibility in the dashboards would surely be added value. **What problems is Nexthink solving and how is that benefiting you?** The insights helped us solve issues with computers that have bad performance and indicating precisely where it occurred. It also helped understand more about application performance and security lapses on the end points. Along with Act and Engage, the solution overall provides a great way to resolve many operational issues with a click of a button and also get instant feedback on the resolved issue which makes far more powerful. ### 40. Good & efficient tool. It can be more powerful with more accurate data fetch. **Rating:** 4.5/5.0 stars **Reviewed by:** Susmitha N. | Workplace Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Nexthink?** ACT module is very helpful. It helped me to troubleshoot many issues on VIP machines. **What do you dislike about Nexthink?** Few parameters information is not reliable. Like SMART index, packages version, Binary version. BSOD information also was not fetched properly. for example error label will show root cause of BSOD is driver failure. But it won't show which driver was failed. Engage module is bit restricted. It can be more useful if we allowed to change font size, color & logo field removal/addition. **What problems is Nexthink solving and how is that benefiting you?** Cache files cleanup, automatic password reset notification, log files(event logs,network logs) fetch for troubleshooting, SCCM agent troubleshooting..etc. Less time for VIP machines troubleshooting, Less number of password reset incidents, Less number of driver failure machines..etc. ### 41. Nextgen User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2021 **What do you like best about Nexthink?** Alignment of the Nexthink with customer goals & successful collaboration with partners!!! The team is a bunch of committed professionals who are very enthusiastic & systematic in their solution approach. **What do you dislike about Nexthink?** Nothing that i can think of at the moment. **What problems is Nexthink solving and how is that benefiting you?** Digital user experience is the buzzword. We have been driving self-healing automation, Employee engagement & information probing automation. There were signifacnt benefits which were achived, I'm listing down a few of them Under Employee engagement following benefits were achieved -: ~80% of the target employees answered the campaign. ~56% of the employees expressed their satisfaction with the RTT function. Under Self Healing - 1. reduction of P/w reset tickets by approx 5% in just two mnths, we expect the no's to increase in the coming months. 2. ~27% decrease in the number of devices not rebooted >= 5 days n ~2 months from 2.1k devices on 16th March to 1.54k devices on 14th May ### 42. it's an useful tool in order to guide user through processes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Nexthink?** I like most useful is the possibilities offered by the trails as well as the smartpages, and especially the latest feature of the linked tooltips **What do you dislike about Nexthink?** If you need to change a trail you need too many steps due to reorder steps,... **What problems is Nexthink solving and how is that benefiting you?** As I said before the main problem solved by applearn is to guide users through processes in a very easy way ### 43. Excellent & very powerful solution for next decade atleast!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Nexthink?** Sence module & few OTB ACT scripts also. **What do you dislike about Nexthink?** Unable to relate user issues vs. finding **What problems is Nexthink solving and how is that benefiting you?** Environment strengthing We are improving compliance of devices & acting as a governance layer on the organization`s SOC team. Capable of identifying hidden issues & sometimes able to suggest solutions also. ### 44. Nexthink is an amazing tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Jerry L. | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2021 **What do you like best about Nexthink?** Real-time issue analysis, user interaction **What do you dislike about Nexthink?** Would like integration with Landesk/SCCM **What problems is Nexthink solving and how is that benefiting you?** We've proactively solved server outages before they were escalated into bigger issues. We're analyzing our network speeds at different sites to improve our network hardware configuration. When users started working form home during the pandemic, we used Nexthink to help address remote user issues that would have previously only been able to fix by them being at an office location. Using Engage, we've reached over 30k users in a matter of minutes rather than depending on emails to get user responses. Benefits include quicker time to resolution for incidents, overall reduction in ticket counts since some issues are fixed before the user opens a ticket, and lower cost of ownership of licensed software since now we have the ability to remove and redistribute software based on usage. ### 45. Nexthink is very usefull and powerfull. **Rating:** 5.0/5.0 stars **Reviewed by:** Florian P. | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Nexthink?** The platform is constantly evolving with new functionalities. They really listen to their customers and provide quality support. The new free access web portal with community, library, course, faq, support thinks and everything is very simple and clear to use. **What do you dislike about Nexthink?** There is a lot of features but it is not always easy to master them all or integrate them all within the company. But it's not a really "Nexthink" problem. A little disappointed think is that we are actually running Windows 8.1 on our end user systems and most of the new features are not compatible with this OS (Act scripts, WMware Horizon metrics,...). We plan to move to Windows 10 but these feature could have been usefull to help us for the migration. **Recommendations to others considering Nexthink:** If you try it, you will buy it. **What problems is Nexthink solving and how is that benefiting you?** End users problems including applications problems, network, security and general feeling all around their work environment. We also provide dashboards to different teams (security, business, directors...) with full of information about their systems, for patching state of the systems and many other things. With the "office worker" actual situation, we also be able to provide metric about the infrastructure efficiency. ### 46. Great product for improving the end user IT experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Jiri N. | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Nexthink?** Real time monitoring and remediation with script on device Detailed overview on "what's going on" each single device Make your own overview of devices infrastructure, web dashboards customizations Any attribute obtained via PSH script can be queried into DB and projected on graphs, tables etc. - worked with Event and inventory data correlation and in detail investigations User interaction via pop-up and following remediation Product support when support case is raised - always swift and helpful, very professional services. **What do you dislike about Nexthink?** In-depth configuration and usage like possible in SCCM (specific time execution, PSH module to completely work with DB etc.) Full customization of platform - appliance system with limited configuration. Technical limitations in number of remote actions, categories items, campaigns for users etc. (rare cases but still) **Recommendations to others considering Nexthink:** As infra admin with Windows Server and SCCM background, Nexthink is easy to implement and setup. I would recommend to any company that is interested in user experience and improving the visibility and increase resolution of deployed workstations infrastructure. Great tool as SD main source of what's going on user device even before user start noticing something is wrong and calling the lines. **What problems is Nexthink solving and how is that benefiting you?** As service provider, wide are of SD related work, devices and infra fixing Investigation and fixing of customer slowness of devices, long logon times, geo-location or department-location investigations etc. Reporting for customers with environment findings, recommendations and possible improvements ### 47. Nexthink The digital experience monitoring leader **Rating:** 5.0/5.0 stars **Reviewed by:** Hala E. | Technical Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2020 **What do you like best about Nexthink?** I think the most appealing feature that companies need Nexthink for is the fact that Nexthink helps the technical support team to troubleshoot problems much faster depending less on the support team and more on the platform to predict problems beforehand and alert or even take action before it accelerates and turns into an issue ,so increasing productivity hence the number of employees waiting for their issues to be solved will be close to none and the support team can handle the process easily no extra load on their shoulders so the performance will noticeably increase ,adding other metrics such as security to the equation ,watching all coming and outgoing connections and data making sure that there's no fishy connectivity going out or in to your company , and also comparing your total score as a company under categories of performance with other companies worldwide will enhance your view of how your company really doing in the market. **What do you dislike about Nexthink?** as a technical working with Nexthink till now I didn't really find any thing unlikable in Nexthink ,maybe adding more programming languages options like python or c to act module ,maybe that can add more value to the platform. **Recommendations to others considering Nexthink:** I highly recommend Nexthink and I think in the near feuture every company will have Nexthink. **What problems is Nexthink solving and how is that benefiting you?** problems being solved with Nexthink are always related to performance so I am always using Nexthink to solve a problem like migration to win 10 or making less head on the technical support team by automating the process depending more on the platform . the benefits are increasing performance and productivity ,knowing how your company really doing in comparison with other companies in the market , and easy collection of your employees opinions using the engage module to calculate the satisfaction score of your employees regarding for example the technical support service or how they think of the migration to win 10 and many more use cases ### 48. YesElf helped us adopt new software faster **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Nexthink?** AI features are pretty powerful. Also, like the analytics. But mainly I can see that the journeys is for each user different which is really interesting. **What do you dislike about Nexthink?** Set up took us like 2 weeks, but I gues it is normal. **What problems is Nexthink solving and how is that benefiting you?** After the initial set up, we are really saving a lot of time with new hires. ### 49. Great Product, even better people! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Nexthink?** The product is simple to use and does what it says on the tin! I've used other DAPs and found them to be overly complicated. I have to say the AppLearn employees are great to work with and so helpful. **What do you dislike about Nexthink?** At first, there were a few features missing, but regular improvements have resolved these gaps. **What problems is Nexthink solving and how is that benefiting you?** software adoption and ongoing software utilisation. ### 50. Amazing! Very Helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Shaik N. | Project Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Nexthink?** I am using Nexthink since past 3 months, it is a good tool to monitor the real time environment. It is very helpful for proactively identifying the issues in work environment and resolving them from backend without waiting, for the user to understand that there is issue and report it to helpdesk. There are many parameters that Nexthink monitors, which will help us to understand the environment clearly. We even have Engage Modules to send any communication to all the users, to send surveys etc., as a campaign. Overall, Nexthink is a great tool & I recommend it. **What do you dislike about Nexthink?** I could not change the campaign fonts & designs. **Recommendations to others considering Nexthink:** Highly recommended! This tool is very useful. **What problems is Nexthink solving and how is that benefiting you?** Workplace software, hardware & network issues. Issues can be found via Nexthink & can resolve them either via Nexthink or using some other way. ## Nexthink Discussions - [When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?](https://www.g2.com/discussions/35487-when-looking-at-self-heal-and-self-help-what-is-the-roadmap-nexthink-has-for-the-tool) - 1 comment, 1 upvote - [What is the best way to automate categories and metrics update (API, NXQL,...)?](https://www.g2.com/discussions/35298-what-is-the-best-way-to-automate-categories-and-metrics-update-api-nxql) - 2 comments, 1 upvote - [Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.](https://www.g2.com/discussions/34990-is-it-plan-to-have-the-new-vmware-horizon-session-and-host-metrics-be-available-for-windows-8-1-it-will-be-very-useful-to-help-us-during-this-covid-home-office-period-before-migrating-to-windows-10) - 1 comment, 1 upvote - [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) - 1 comment - [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) - 1 comment - [View Nexthink pricing details and edition comparison](https://www.g2.com/products/nexthink/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+23%3A13%3A22+-0500&secure%5Bsession_id%5D=65e7432f-5bdf-4d0c-9004-e862833b5fc4&secure%5Btoken%5D=6338d5c97a0f3825e00c938b56ab52d77babd87eee1fc9029f7d49407fba8ae0&format=llm_user) ## Nexthink Integrations - [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews) - 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[ServiceNow EmployeeWorks](https://www.g2.com/products/servicenow-employeeworks/reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Splunk Infrastructure Monitoring](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Nexthink Features **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Experience** - Telemetry Collection - Feedback **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Nexthink Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - 4.5/5.0 (79 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - 4.3/5.0 (336 reviews)