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At a Glance
Market Segments
Mid-Market (51.8% of reviews)
Enterprise (41.8% of reviews)
Entry-Level Pricing
Free 2 Users
Contact Us Per Year
Marvin
Star Rating
(122)4.8 out of 5
Market Segments
Mid-Market (51.8% of reviews)
Entry-Level Pricing
Free 2 Users
Free Trial is available
Browse all 3 pricing plansUserTesting
Star Rating
(781)4.4 out of 5
Market Segments
Enterprise (41.8% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its video interview capabilities, with a score of 8.8, while Marvin shines in video snippets, scoring 9.2. Reviewers mention that the video snippets feature in Marvin provides a more engaging way to capture user feedback.
- Reviewers mention that UserTesting's quality of support is rated at 9.0, which is slightly lower than Marvin's impressive 9.7. Users on G2 appreciate Marvin's responsive customer service, stating that it significantly enhances their overall experience.
- Users say that UserTesting's data centralization and insight engines score well at 8.8, but Marvin's AI functionality in insight engines stands out with a score of 9.1. Reviewers highlight that Marvin's advanced AI capabilities allow for deeper data analysis and more actionable insights.
- G2 users report that UserTesting's survey builder is rated at a low 5.8, indicating room for improvement, while Marvin's survey management features, including survey deployment and feedback collection, score significantly higher, making it a more robust option for survey creation.
- Users report that UserTesting's ease of setup is rated at 8.7, which is commendable, but Marvin's ease of admin at 9.4 is particularly praised by reviewers who mention that it simplifies the management of user feedback processes.
- Reviewers mention that while UserTesting has a solid test history feature rated at 8.5, Marvin's collaboration tools score higher at 9.0, with users appreciating the seamless team collaboration that enhances project efficiency.
Pricing
Entry-Level Pricing
Marvin
Free
Free
2 Users
Good for small teams that want to speed up their user research. Limited platform functionalities.
- Qualitative Data Analysis
- Research Repository
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Marvin
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
9.2
95
8.6
598
Ease of Use
8.7
98
8.4
629
Ease of Setup
9.1
60
8.6
295
Ease of Admin
9.4
35
8.7
231
Quality of Support
9.8
76
9.0
521
Has the product been a good partner in doing business?
9.8
36
8.8
226
Product Direction (% positive)
9.7
93
8.1
588
Features by Category
User Response Methods
6.8
65
7.5
316
|
Verified
9.1
80
8.7
373
|
Verified
9.3
83
8.7
295
|
Verified
6.9
63
7.1
181
|
Verified
8.6
80
8.2
350
|
Verified
Participant Selection
7.5
24
7.4
126
Feature Not Available
5.6
82
Feature Not Available
6.9
108
6.6
19
8.1
375
|
Verified
Insights
8.6
79
7.7
344
|
Verified
9.0
77
7.7
312
|
Verified
8.4
76
7.4
312
|
Verified
Generative AI
8.8
66
6.7
84
Content Management
8.9
39
Not enough data
8.6
39
Not enough data
9.0
38
Not enough data
Content Discovery
8.8
38
Not enough data
9.1
40
Not enough data
8.4
37
Not enough data
8.2
27
Not enough data
8.4
37
Not enough data
8.1
37
Not enough data
Generative AI
8.8
36
Not enough data
9.0
38
Not enough data
Feedback Source
5.8
6
8.0
112
Not enough data
8.4
129
5.3
6
8.4
131
Not enough data
7.7
82
Not enough data
8.3
155
Feedback Management
8.1
9
7.7
144
8.5
10
7.7
158
8.8
10
8.2
175
8.8
8
8.2
160
Insights
Feature Not Available
Feature Not Available
9.3
10
7.3
160
8.5
9
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Voice
7.4
9
Not enough data
8.8
14
Not enough data
Transcription
7.9
15
Not enough data
9.4
13
Not enough data
9.0
10
Not enough data
8.2
12
Not enough data
Editing
9.1
13
Not enough data
8.3
11
Not enough data
8.2
11
Not enough data
7.8
10
Not enough data
Integration
8.7
10
Not enough data
7.0
9
Not enough data
8.1
9
Not enough data
8.3
8
Not enough data
7.5
10
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
6.7
19
Not enough data
6.5
18
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
9.1
52
Not enough data
8.7
47
Not enough data
9.3
47
Not enough data
Functionality
8.5
45
Not enough data
9.0
49
Not enough data
9.3
49
Not enough data
8.4
45
Not enough data
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
34
|
Verified
Not enough data
8.2
82
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.5
99
|
Verified
Process Management
Not enough data
8.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
88
|
Verified
Not enough data
9.2
14
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Marvin and UserTesting are categorized as Consumer Video Feedback and User Research
Unique Categories
UserTesting is categorized as Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Marvin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.8%
Information Technology and Services
12.6%
Consulting
9.9%
Financial Services
7.2%
Research
5.4%
Other
45.0%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.9%
Retail
6.5%
Consumer Goods
3.9%
Other
60.7%
Discussions
Marvin has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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