I book all of the travel for my company's remote new hires to fly to Omaha for training. I recently started doing it through Lola and, within a couple weeks, the decision had paid off immensely. It was a Sunday and I was getting my house ready for a big dinner party when I saw an email from Lola that said, "The final flight in your employee's trip has been cancelled due to inclement weather. He is currently in the air from Istanbul to Chicago. While we are getting him on the next flight out tomorrow, would you like help booking him a hotel for the night?"
Let me tell you- this blew me away! Guys, when these things would happen before Lola, I'd have to frantically call the airline, sit on hold for an hour with everyone else whose flights were cancelled, and cry as my dinner party guests showed up to my house during it (okay, maybe not always that last one). I am NOT a travel agent, so that stuff is really not my expertise. You cannot imagine what a massive help Lola and their support team was to me in this situation.
By the time my employee landed in Chicago, he had the last seat on the only flight out the next day and a hotel room booked just around the corner from the airport, and I barely had to lift a finger. Lola did it all and not only made an amazing first impression on our international traveler, but also saved my night and my dinner party from ruin!
No one on our team is actually experienced in the travel industry. There was a huge time debt spent on booking travel manually and tracking spend, etc. Lola improves our efficiency in this area immeasurably. Not to mention, saves me TONS of headaches while calling airlines and triple checking flight details while booking FOR people.