What do users say about Corporate Traveler?

There are many things I like about CT. First, the support from the team. We are always treated as if our company is the only client, which I know is not the case. Every single person I personally interact with responds to any of my needs or questions quickly and is always happy to assist. One instance, I had 8 executives in Denver with a cancelled flight. All needed to get home that day. Spencer and Collin handled the entire group even when the airline had control of their tickets. It was before regular hours and I was lucky enough to have Spencer on the phone with me assisting to the highest degree. It was unforgettable and we were all very grateful for it! Another favorite still belongs to the team, they are making sure we are able to share the value behind having CT for our employees. We meet regularly. Brie was just added to our team and she is also another ray of sunshine within the CT team. Everyone is so attentive to our needs and they do it all with a smile. We are very fortunate to have CT helping us with all our travel needs. Review collected by and hosted on G2.com.

Currently, the only thing that comes to mind is the fact you cannot select your seat on the platform for Southwest. I know that will change in the future, however, our executive team wishes it to be sooner than later. Review collected by and hosted on G2.com.

Corporate Traveler has worked with us to ensure our workflow is tailored to our unique needs as a research study. We work with mostly older adults, so clear communication and 24/7 hr assistance has made them a perfect fit to book travel to get our participants to and from their visits with ease. Review collected by and hosted on G2.com.

I would like to see a Spanish speaker on the team as we work to increase diversity within the study. Review collected by and hosted on G2.com.

I have used Corporate Traveler as our travel management company for over 2 1/2 years and have enjoyed my experience. My customer service manager, Jennifer Dauer, always responds quickly to questions and Anthony Gill, our travel manager, responds promptly when asked for help with booking a flight. Building the relationship with me is most important because it provides me the comfort to trust in them. Review collected by and hosted on G2.com.

I personally don't have anything that I dislike. I am the travel manager contact at our company and I often hear from our employees that they don't like CT, but when I ask why, it is because of lack of knowledge on the employee's part. Review collected by and hosted on G2.com.

The overall ease of use from both the traveler and administrator side is what I appreciate most. Ability to navigate and book travel plans with visibility into the rates and discounts; additionally having all my work travel on an app with notifications from one source is very helpful From the admin side, the visibility into company travel metrics is amazing! Ability to view the dashboard as needed, and extract data for executive reporting is helpful as well. Review collected by and hosted on G2.com.

For our aviation department, the portal doesn't provide options for executive and HNW needs. Car service or other luxury travel arrangements that aviation uses to coordinate travel for the company owners and executives. Review collected by and hosted on G2.com.

What I value most is having a travel team that understands our business and sometimes urgent nature of our travel needs. We frequently deal with changes, short-notice bookings, and international travel, so having responsive support is important to us. The team is helpful when we need to make changes or resolve issues, and having after hours assistance gives us an additional level of support when travel does not go according to plan. Review collected by and hosted on G2.com.

The lack of cost-effective solution for the mock itineraries. This is a recurring operational need for our international crew travel. We would like more flexibility in this area. Review collected by and hosted on G2.com.

The responsiveness of the staff is what I like best. Whether it's the booking agents or customer care rep, I've always received prompt responses & assistance. It is reassuring to know there is real help and answers given in a timely manner. Review collected by and hosted on G2.com.

I dislike the annual fee, but I understand the cost of doing business. They have to ensure they have a competent staff who can provide the level of service they do. Review collected by and hosted on G2.com.

The best thing about Corporate Traveler is their Melon travel platform, which gives our team the autonomy to book their own travel based on their personal preferences and needs. Additionally, if we ever need assistance, our dedicated travel manager is always available to help, alongside their 24/7 support team. Review collected by and hosted on G2.com.

I feel like searching for specific hotels can sometimes be finicky. Additionally, we ran into an issue where flight schedules were changed by the airline, and the traveler was only alerted by seeing the update directly on their airline app. No notification came through Melon. While that might have been a one-off occurrence, it is definitely a situation we want to avoid encountering again. Review collected by and hosted on G2.com.

Corporate Traveler is very convenient to go through for travel, especially when I need to book for multiple colleagues. The self booking platform, Melon, is also very convenient when I just want to do something quickly. Review collected by and hosted on G2.com.

Reaching the after hours line has been consistently difficult for myself and other members of my team. Review collected by and hosted on G2.com.

During business hours Corporate Traveler is efficient and helpful. Review collected by and hosted on G2.com.

After hours is useless and usually takes many hours to resolve a problem that, if the system would allow, would take me, a non-travel agent, about 5 minutes.

The Melon interface times out / logs out far too quickly and now requires a two factor sign-in which is very inconvenient. Review collected by and hosted on G2.com.

Accessibility to my account managers. Jen & Lee are very responsive & easy to reach. Review collected by and hosted on G2.com.

1) Waiting to speak with travel agent

2) Unable to book hotels/flights for multiple travelers at once

3) Would prefer a cleaned up/shortened itinerary (vs. multiple pages)

4) Trip details should auto-load onto traveler's Outlook calendar Review collected by and hosted on G2.com.