LiveChat Reviews & Product Details

What I like best about LiveChat is how easy and fast it makes communication. I can get help or answers in real time without having to wait for emails or calls. The interface is simple, conversations feel smooth, and it’s convenient to handle multiple chats at once. Overall, it saves time and makes support feel more personal and responsive. Review collected by and hosted on G2.com.

Sometimes the chat notifications can be easy to miss, especially when handling multiple conversations. It can also feel a bit overwhelming during busy periods when several chats come in at once. Review collected by and hosted on G2.com.

I like how LiveChat saves time and makes it easy for prospects to reach our sales team. The most beneficial feature for us is the ability to look into the rep who's on a chat and live coach or help them with answers through internal messages. It was configured to our needs and really outdid our expectations. Also, the initial setup was pretty easy. Review collected by and hosted on G2.com.

The only thing I would want in LiveChat is a feature for a prospect to call directly. Review collected by and hosted on G2.com.

What we like most is the teamwork, the AI-supported response option, and the ability to create a pre-chat survey to generate leads. Review collected by and hosted on G2.com.

We would like to use more features of LiveChat for our team. However, the costs are currently much too high for us. We are already paying a high monthly sum for a team of 5 people. If we also wanted to use the other new features like ticket generation, helpdesk, and so on, it would be too expensive for us in the long run. We tried using the Pipedrive integration. However, it did not work for us because not all necessary data was transferred. We also deactivated the social media integration for Instagram and Facebook after a test, as the 24-hour rule applies here and we can no longer respond to messages after 24 hours. Review collected by and hosted on G2.com.

I like LiveChat's modern UI, which is intuitive for both our members and team to navigate. The customization options allow us to brand it specifically to our credit union, making it feel like an extension of our organization. It integrates seamlessly and serves as an effective extension of our brand. Additionally, Help Desk tickets are managed nicely, and the initial setup was easy and intuitive. Review collected by and hosted on G2.com.

Reporting is difficult and/or non-existent. For example, we are unable to export history into our data warehouse. In addition, it is virtually impossible to speak to a person at LiveChat. There are no phone numbers you can call and all assistance is routed through a bot. Trying to get to a person is extremely difficult. Review collected by and hosted on G2.com.

I really like the ability to segment by groups and connect different phone numbers to different groups in LiveChat. It's been very useful for managing our agents who handle different types of requests like financing, VIP/event sales, and regular leads. The option to transfer conversations between groups is also quite helpful. I also appreciate the clean user interface. The initial setup of LiveChat was very easy for our team. Review collected by and hosted on G2.com.

I would love to be able to import our product inventory and allow agents to send 'Product tiles' in chat, or let an AI do the work and suggest vehicles based on user input. Maybe just a rich preview of a URL would be great, or allow agents to input a command such as /vin SOMEVIN to send a vehicle. It's still a bit expensive over 25,000$ a year. Review collected by and hosted on G2.com.

I like LiveChat because of its ease of use—the interface is clean and intuitive, making it simple to chat with customers in real time. The ease of implementation is good since you can set it up on a website quickly without much technical knowledge. It has a solid number of features, including chat triggers, canned responses, and analytics, which makes it useful on a frequent basis. I also like the ease of integration with other tools like CRM systems and email marketing platforms. Review collected by and hosted on G2.com.

Customer support is helpful but can sometimes be slow depending on the plan Review collected by and hosted on G2.com.

The widget looks good on the website, and the admin interface is overall very nice. I also like that there’s a mobile app, so I can chat with visitors from my phone even when I’m away from my workstation. Review collected by and hosted on G2.com.

The mobile app could be improved, as it’s a bit slow and sometimes I get logged out of my account. It’s not a big issue, but it can be annoying. Review collected by and hosted on G2.com.

I find the AI features in LiveChat really helpful. They assist both our agents and visitors by answering questions with information from our articles and knowledge base. This feature reduces the number of conversations we need to have and effectively answers most commonly asked questions. I also appreciate how LiveChat helps us understand our website visitors better. We can use different greetings to connect with people on specific pages and communicate timely messages. The integration with Google Analytics is also beneficial, giving us a better insight into how people spend time on our website and those who wish to engage further. Review collected by and hosted on G2.com.

I'd love to see the AI features also be able to answer tickets with commonly asked questions. We have a lot of things that people ask over and over, and it would be great if the AI could answer those questions initially before having a real person answer. Another thing is better nonprofit pricing. The prices can be a little expensive, and nonprofits would have a hard time being able to afford that as we do. The only challenge was when they've migrated to different services as they've upgraded. Some of those migrations have been kind of messy and needed a lot of labor from our team. Review collected by and hosted on G2.com.

I find LiveChat to be an incredibly valuable tool for automating our customer support department. It effectively saves us both time and money while reducing our need for staffing resources, which is a significant benefit. I am particularly impressed with the very well-written software and user interface, making it intuitive and user-friendly. The ease with which I can customize LiveChat to meet our specific needs is another aspect I truly appreciate, as it allows us to tailor the tool seamlessly to our operational requirements. Despite initial challenges understanding the integration with ChatBot, once I had a few informative conversations with the support team, I found the setup process to be quite straightforward. This experience made me confident enough to rate LiveChat a 10 out of 10 for recommending to friends or colleagues. Review collected by and hosted on G2.com.

I initially had a hard time understanding how LiveChat and ChatBot worked together. Review collected by and hosted on G2.com.

Helping members on demand is pretty cool. I like that they get immediate assistance Review collected by and hosted on G2.com.

I wish that when I clicked on live chat the option for opening "helpdesk" would just be a single icon - I have to hunt for the apps widget, and find Helpdesk then enable the app. And sometimes the SSO isn't working so I have to "sign on " in the helpdesk app. Review collected by and hosted on G2.com.