Top 10 Zendesk Contact Center Alternatives & Competitors

Top 10 Alternatives to Zendesk Contact Center Recently Reviewed By G2 Community

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MaestroQA
By MaestroQA
4.8/5
(324)
Product Description
Unlock the full power of your conversations. MaestroQA uses AI-powered conversation analytics to transform raw data into insights that drive strategy, boost revenue, and accelerate results company-wide.
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Reviewers say compared to Zendesk Contact Center, MaestroQA is:
Better at meeting requirements
Easier to do business with
More expensive
Categories in common with Zendesk Contact Center:
Speech Analytics
Contact Center Quality Assurance

Talkdesk
By Talkdesk
4.4/5
(2,499)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Zendesk Contact Center, Talkdesk is:
More expensive
Categories in common with Zendesk Contact Center:
AI Voice Assistants
Auto Dialer
Call Center Infrastructure (CCI)
Contact Center Knowledge Base
Speech Analytics

NiCE CXone Mpower
By NiCE
4.3/5
(1,727)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Zendesk Contact Center, NiCE CXone Mpower is:
Slower to reach roi
Categories in common with Zendesk Contact Center:
Auto Dialer
Call Center Infrastructure (CCI)
Contact Center Knowledge Base
Speech Analytics
Contact Center Quality Assurance
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evaluagent
By EvaluAgent
4.5/5
(424)
Product Description
The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.
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Reviewers say compared to Zendesk Contact Center, evaluagent is:
Easier to set up
More expensive
Better at meeting requirements
Categories in common with Zendesk Contact Center:
Speech Analytics
Contact Center Quality Assurance

Scorebuddy
By Scorebuddy
4.5/5
(788)
Product Description
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
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Reviewers say compared to Zendesk Contact Center, Scorebuddy is:
More expensive
Easier to set up
Categories in common with Zendesk Contact Center:
Contact Center Quality Assurance

Genesys Cloud CX
By Genesys
4.4/5
(1,522)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Zendesk Contact Center, Genesys Cloud CX is:
More expensive
Categories in common with Zendesk Contact Center:
AI Voice Assistants
Auto Dialer
Call Center Infrastructure (CCI)
Conversational Marketing
Outbound Call Tracking

Salesforce Service Cloud
By Salesforce
4.4/5
(7,199)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Zendesk Contact Center, Salesforce Service Cloud is:
More expensive
Categories in common with Zendesk Contact Center:
Contact Center Knowledge Base
Contact Center Quality Assurance
Contact Center
Contact Center Workforce

Balto
By Balto
4.8/5
(571)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Reviewers say compared to Zendesk Contact Center, Balto is:
Easier to set up
Better at meeting requirements
More expensive
Categories in common with Zendesk Contact Center:
Speech Analytics
Contact Center Quality Assurance

CloudTalk
By CloudTalk
4.4/5
(1,715)
Product Description
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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Reviewers say compared to Zendesk Contact Center, CloudTalk is:
More expensive
Categories in common with Zendesk Contact Center:
Auto Dialer
Call Center Infrastructure (CCI)
Outbound Call Tracking
Speech Analytics
Contact Center Quality Assurance

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