# Top 10 Zendesk Contact Center Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 314 Research alternative solutions to Zendesk Contact Center on G2, with real user reviews on competing tools. Contact Center Software is a widely used technology, and many people are seeking easily administered, secure software solutions with web chat, session recording, and session summary notes. Other important factors to consider when researching alternatives to Zendesk Contact Center include customer service and features. The best overall Zendesk Contact Center alternative is MaestroQA. Other similar apps like Zendesk Contact Center are Talkdesk, NICE CXone, evaluagent, and Playvox Quality Management. Zendesk Contact Center alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to Zendesk Contact Center - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) ## Top 10 Alternatives to Zendesk Contact Center Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Zendesk Contact Center stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Financial Services, and Internet, and find the best product for your business. ### 1. [MaestroQA](https://www.g2.com/products/maestroqa/reviews) By MaestroQA **Average Rating:** 4.7/5 **Total Reviews:** 324 Unlock the full power of your conversations. MaestroQA uses AI-powered conversation analytics to transform raw data into insights that drive strategy, boost revenue, and accelerate results company-wide. Reviewers say compared to Zendesk Contact Center, MaestroQA is: - Slower to reach roi - Better at meeting requirements - Easier to set up Categories in common with Zendesk Contact Center: [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Zendesk Contact Center vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center) **Compare MaestroQA with other alternatives:** - [MaestroQA vs Talkdesk](https://www.g2.com/compare/maestroqa-vs-talkdesk) - [MaestroQA vs NICE CXone](https://www.g2.com/compare/maestroqa-vs-nice-cxone) - [MaestroQA vs evaluagent](https://www.g2.com/compare/maestroqa-vs-evaluagent) - [MaestroQA vs Playvox Quality Management](https://www.g2.com/compare/maestroqa-vs-playvox-quality-management) - [MaestroQA vs ScorebuddyCX](https://www.g2.com/compare/maestroqa-vs-scorebuddycx) - [MaestroQA vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-maestroqa) - [MaestroQA vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-maestroqa) - [MaestroQA vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-maestroqa) - [MaestroQA vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-maestroqa) ### 2. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,539 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to Zendesk Contact Center, Talkdesk is: - More expensive - More usable - Better at meeting requirements Categories in common with Zendesk Contact Center: [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Zendesk Contact Center vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-zendesk-contact-center) **Compare Talkdesk with other alternatives:** - [Talkdesk vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-talkdesk) - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs evaluagent](https://www.g2.com/compare/talkdesk-vs-evaluagent) - [Talkdesk vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-talkdesk) - [Talkdesk vs ScorebuddyCX](https://www.g2.com/compare/scorebuddycx-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) ### 3. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to Zendesk Contact Center, NICE CXone is: - Slower to reach roi Categories in common with Zendesk Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Zendesk Contact Center vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-zendesk-contact-center) **Compare NICE CXone with other alternatives:** - [NICE CXone vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-nice-cxone) - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs evaluagent](https://www.g2.com/compare/nice-cxone-vs-evaluagent) - [NICE CXone vs Playvox Quality Management](https://www.g2.com/compare/nice-cxone-vs-playvox-quality-management) - [NICE CXone vs ScorebuddyCX](https://www.g2.com/compare/nice-cxone-vs-scorebuddycx) - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [NICE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) ### 4. [evaluagent](https://www.g2.com/products/evaluagent/reviews) By EvaluAgent **Average Rating:** 4.5/5 **Total Reviews:** 446 The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience. Reviewers say compared to Zendesk Contact Center, evaluagent is: - Easier to set up - Better at meeting requirements - More expensive Categories in common with Zendesk Contact Center: [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Zendesk Contact Center vs evaluagent](https://www.g2.com/compare/zendesk-contact-center-vs-evaluagent) **Compare evaluagent with other alternatives:** - [evaluagent vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-evaluagent) - [evaluagent vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-evaluagent) - [evaluagent vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-evaluagent) - [evaluagent vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-evaluagent) - [evaluagent vs ScorebuddyCX](https://www.g2.com/compare/scorebuddycx-vs-evaluagent) - [evaluagent vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-evaluagent) - [evaluagent vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-evaluagent) - [evaluagent vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-evaluagent) - [evaluagent vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-evaluagent) ### 5. [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) By Playvox **Average Rating:** 4.8/5 **Total Reviews:** 1,163 Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place. Reviewers say compared to Zendesk Contact Center, Playvox Quality Management is: - Easier to set up - Better at meeting requirements - More usable Categories in common with Zendesk Contact Center: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Zendesk Contact Center vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) **Compare Playvox Quality Management with other alternatives:** - [Playvox Quality Management vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-playvox-quality-management) - [Playvox Quality Management vs Talkdesk](https://www.g2.com/compare/playvox-quality-management-vs-talkdesk) - [Playvox Quality Management vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-playvox-quality-management) - [Playvox Quality Management vs evaluagent](https://www.g2.com/compare/playvox-quality-management-vs-evaluagent) - [Playvox Quality Management vs ScorebuddyCX](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) - [Playvox Quality Management vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-playvox-quality-management) - [Playvox Quality Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-playvox-quality-management) - [Playvox Quality Management vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-playvox-quality-management) - [Playvox Quality Management vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-playvox-quality-management) ### 6. [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) By ScorebuddyCX **Average Rating:** 4.5/5 **Total Reviews:** 807 ScorebuddyCX is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media. Reviewers say compared to Zendesk Contact Center, ScorebuddyCX is: - More expensive - Easier to set up - Better at meeting requirements Categories in common with Zendesk Contact Center: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Zendesk Contact Center vs ScorebuddyCX](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) **Compare ScorebuddyCX with other alternatives:** - [ScorebuddyCX vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-scorebuddycx) - [ScorebuddyCX vs Talkdesk](https://www.g2.com/compare/scorebuddycx-vs-talkdesk) - [ScorebuddyCX vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-scorebuddycx) - [ScorebuddyCX vs evaluagent](https://www.g2.com/compare/scorebuddycx-vs-evaluagent) - [ScorebuddyCX vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) - [ScorebuddyCX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-scorebuddycx) - [ScorebuddyCX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-scorebuddycx) - [ScorebuddyCX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-scorebuddycx) - [ScorebuddyCX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-scorebuddycx) ### 7. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,558 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Zendesk Contact Center, Genesys Cloud CX is: - Slower to reach roi - More expensive Categories in common with Zendesk Contact Center: [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Conversational Marketing](https://www.g2.com/categories/conversational-marketing), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking) **Compare:** [Zendesk Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-contact-center) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs MaestroQA](https://www.g2.com/compare/genesys-cloud-cx-vs-maestroqa) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs evaluagent](https://www.g2.com/compare/genesys-cloud-cx-vs-evaluagent) - [Genesys Cloud CX vs Playvox Quality Management](https://www.g2.com/compare/genesys-cloud-cx-vs-playvox-quality-management) - [Genesys Cloud CX vs ScorebuddyCX](https://www.g2.com/compare/genesys-cloud-cx-vs-scorebuddycx) - [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) ### 8. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,357 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Reviewers say compared to Zendesk Contact Center, Agentforce Service (formerly Salesforce Service Cloud) is: - More expensive Categories in common with Zendesk Contact Center: [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center](https://www.g2.com/categories/contact-center), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [Zendesk Contact Center vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-contact-center) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs MaestroQA](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-maestroqa) - [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs NICE CXone](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [Agentforce Service (formerly Salesforce Service Cloud) vs evaluagent](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-evaluagent) - [Agentforce Service (formerly Salesforce Service Cloud) vs Playvox Quality Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-playvox-quality-management) - [Agentforce Service (formerly Salesforce Service Cloud) vs ScorebuddyCX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-scorebuddycx) - [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Agentforce Service (formerly Salesforce Service Cloud) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Agentforce Service (formerly Salesforce Service Cloud) vs CloudTalk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) ### 9. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 625 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to Zendesk Contact Center, Five9 Intelligent Cloud Contact Center Platform is: - More expensive Categories in common with Zendesk Contact Center: [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Call Compliance](https://www.g2.com/categories/call-compliance), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) **Compare:** [Zendesk Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-zendesk-contact-center) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs MaestroQA](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-maestroqa) - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [Five9 Intelligent Cloud Contact Center Platform vs evaluagent](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-evaluagent) - [Five9 Intelligent Cloud Contact Center Platform vs Playvox Quality Management](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-playvox-quality-management) - [Five9 Intelligent Cloud Contact Center Platform vs ScorebuddyCX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-scorebuddycx) - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) ### 10. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,849 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to Zendesk Contact Center, CloudTalk is: - More expensive - More usable - Easier to set up Categories in common with Zendesk Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Zendesk Contact Center vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-zendesk-contact-center) **Compare CloudTalk with other alternatives:** - [CloudTalk vs MaestroQA](https://www.g2.com/compare/cloudtalk-vs-maestroqa) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs NICE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [CloudTalk vs evaluagent](https://www.g2.com/compare/cloudtalk-vs-evaluagent) - [CloudTalk vs Playvox Quality Management](https://www.g2.com/compare/cloudtalk-vs-playvox-quality-management) - [CloudTalk vs ScorebuddyCX](https://www.g2.com/compare/cloudtalk-vs-scorebuddycx) - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [CloudTalk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) --- ## Zendesk Contact Center Alternatives FAQs ### How does Zendesk Contact Center compare to MaestroQA? According to G2, [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) and [MaestroQA](https://www.g2.com/products/maestroqa/reviews) both deliver strong user satisfaction with average ratings of 4.6/5 (305 reviews) and 4.7/5 (324 reviews) respectively. MaestroQA leads Zendesk Contact Center by 0.5 points in meeting requirements (9.4 vs 8.9), usability (9.4 vs 9.1), ease of setup (9.2 vs 8.8), ease of administration (9.2 vs 9.1), support quality (9.7 vs 9.3), and ease of doing business (9.6 vs 9.3). Zendesk Contact Center is praised for its omnichannel capabilities, AI-powered voice support, and seamless integration with Zendesk Suite, offering a unified platform for calls, chats, and tickets with real-time dashboards and automation. MaestroQA excels in quality assurance with a robust scoring system, coaching workflows, customizable rubrics, and detailed reporting that supports actionable feedback and agent development. It is recognized for its intuitive interface and extensive customization, though it has a steeper learning curve and occasional performance lags. Both platforms integrate well with Zendesk, but MaestroQA is more focused on QA and coaching, while Zendesk Contact Center offers a broader contact center solution. ### What are the best alternatives to Zendesk Contact Center? According to G2, the best alternatives to Zendesk Contact Center include [MaestroQA](https://www.g2.com/products/maestroqa/reviews) (4.7/5 stars, 324 reviews), [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 stars, 2505 reviews), [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) (4.3/5 stars, 1730 reviews), [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) (4.8/5 stars, 1163 reviews), and [evaluagent](https://www.g2.com/products/evaluagent/reviews) (4.5/5 stars, 439 reviews). These alternatives are highly rated for ease of use, support, and advanced quality management features. ### What features do alternatives offer that Zendesk Contact Center does not? Zendesk Contact Center reviewers frequently mention limitations in advanced reporting and analytics capabilities, workflow complexity, and the need for additional tools or integrations to maximize efficiency. They also note challenges with call quality, integration limitations, and pricing concerns, especially for smaller organizations. ### Which Contact Center tools do reviewers recommend instead of Zendesk Contact Center? Reviewers recommend [MaestroQA](https://www.g2.com/products/maestroqa/reviews) for its AI-powered conversation analytics, customizable QA scorecards, and seamless integration with Zendesk, which enhances coaching and quality assurance processes. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) is praised for its intuitive interface, AI-driven call routing, real-time analytics, and comprehensive omnichannel support that improves customer experience and agent productivity. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) is favored for its robust omnichannel capabilities, AI-powered automation, and ease of use. [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) is recommended for its user-friendly interface, flexible scorecards, and real-time feedback features that streamline quality assurance. [evaluagent](https://www.g2.com/products/evaluagent/reviews) is highlighted for its straightforward evaluation process, AI-driven insights, and efficient coaching workflows that enhance agent performance. These tools offer advanced reporting, better workflow automation, and improved usability compared to Zendesk Contact Center, making them preferred choices among reviewers seeking enhanced contact center quality management solutions. ### Why do users choose MaestroQA over Zendesk Contact Center? Users choose [MaestroQA](https://www.g2.com/products/maestroqa/reviews) over Zendesk Contact Center primarily for its superior quality assurance and coaching capabilities. With 21 mentions of its effective scoring system and 20 mentions of coaching support, MaestroQA provides detailed, customizable scorecards and actionable feedback that drive agent performance improvements. Its higher dimension scores in meeting requirements (9.4 vs 8.9) and support (9.7 vs 9.3) reflect strong user confidence. Additionally, MaestroQA's user-friendly interface and navigation ease (10 mentions each) make it accessible for QA teams despite a steeper learning curve. Users also highlight MaestroQA's exceptional customer support, with rapid live chat responses and ongoing product enhancements. These factors make MaestroQA the preferred choice for organizations prioritizing in-depth QA processes and agent coaching over broader contact center functionalities. ## Explore Articles - [Which shopping cart platforms scale reliably as a growing ecommerce team expands its catalog, adds more traffic, and needs more advanced features without platform migration?](https://www.g2.com/discussions/which-shopping-cart-platforms-scale-reliably-as-a-growing-ecommerce-team-expands-its-catalog-adds-more-traffic-and-needs-more-advanced-features-without-platform-migration) - [Digital Marketing Services in San Diego](https://www.g2.com/categories/digital-marketing/locations/san-diego-ca-us) - [What is the most affordable social ad management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-social-ad-management-software-for-smbs) - [Recommended influencer marketing platforms with good ROI](https://www.g2.com/discussions/recommended-influencer-marketing-platforms-with-good-roi) - [Most recommended performance management systems for IT services](https://www.g2.com/discussions/most-recommended-performance-management-systems-for-it-services-what-s-delivering-results) - [Best account-based advertising platforms with LinkedIn integration](https://www.g2.com/discussions/best-account-based-advertising-platforms-with-linkedin-integration) ## Spotlight Categories - [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) - [Security Awareness Training Software](https://www.g2.com/categories/security-awareness-training) - [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)