Kangaroo Rewards Reviews & Product Details

I appreciate that Kangaroo Rewards is a Canadian-based company, which was a significant factor in choosing them over others. The ease of setup and integration with our existing website and online shop was remarkable. I find the system simple to understand and easy to learn, making it very useful for our company. The customer support was also very effective in assisting us. Review collected by and hosted on G2.com.

I find setting up the email templates for customer referrals difficult, as I struggled to navigate and understand the process. If there was a way to integrate the Kangaroo Rewards system into our POS it would be great. Right now we require customers to enter their phone numbers and staff to manually input purchase amounts via an iPad, which feels inefficient. Review collected by and hosted on G2.com.

Setup was easy, and the integration with our system was straightforward. The overall process is easy to follow, and the interface is simple and clear. My account specialist answered any questions I had. Review collected by and hosted on G2.com.

Setting up email templates isn’t straightforward, and it would be helpful to include more granular data in the dashboards, as I currently need to export to Excel. Review collected by and hosted on G2.com.

The entire experience from start to finish was amazing! At first I was not entirely sure how everything is going to work out, but with [sensitive content hidden] help everything became so easy and she managed to help me create exactly what I want! Review collected by and hosted on G2.com.

Nothing at all! My entire experience from start to actually launching the widget (and even after) was more than great! I have no complaints Review collected by and hosted on G2.com.

I enjoy the simplicity of the interface, the cross-platform integration, and access to my account specialist, Mario, to answer my questions. Once everything is in place, it's very easy to maintain and add new campaigns throughout the year. Creating our rewards program was a great addition to our sales tools not only to create excitement at our stores, but also as a lead generation tool to create lists within our email management system to keep our customers updated on their current points totals and when our next sales opportunities will be. Our team really loves the entire program. Review collected by and hosted on G2.com.

If I had to choose a recommendation to improve, it would be the reports dashboard. Specifically, to include granular data for each store within the dashboard without needing to download reports to Excel to filter. Review collected by and hosted on G2.com.

I like everything about kanogroo, like customer service, etc.. Review collected by and hosted on G2.com.

I like everything on this platform. So I don't dislike anything Review collected by and hosted on G2.com.

Kangaroo Account provides a seamless, efficient, secure, and user-friendly experience for every customer. Review collected by and hosted on G2.com.

i genuinely do not dislike this program at all Review collected by and hosted on G2.com.

We've been using Kangaroo Rewards for our brands, and it’s been a great addition to our customer experience. The program is easy to use, both for us and our customers, and it’s helped drive repeat purchases and engagement. The flexibility to customize rewards and track customer insights has been super valuable. Plus, their support team is always helpful when needed. Definitely a solid choice for any business looking to build customer loyalty! Review collected by and hosted on G2.com.

Absolutely nothing... finally, something I don’t completely dislike! Review collected by and hosted on G2.com.

It's a very nice incentive for customers reward loyal customers. It's very easy to use and the support is very helpful, I've been working closely with Charbel and he has always been available and ready to find solutions for anything I come across. Review collected by and hosted on G2.com.

I havent come across anything that has annoyed me Review collected by and hosted on G2.com.

The customer service. They are attentive and alwasy have a solution to any challenge. Review collected by and hosted on G2.com.

Sometimes the interface can be a little difficult to navigate. I also wish there were the ability to run reports on certain offers and promotions I run. Review collected by and hosted on G2.com.

Ease of use of the platform + friendly support Review collected by and hosted on G2.com.

With several integrations, Kangaroo might have few limitations Review collected by and hosted on G2.com.