# Kangaroo Rewards Reviews **Vendor:** Kangaroo **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 70 ## About Kangaroo Rewards Drive customer loyalty and growth with Kangaroo Rewards, a leading omnichannel loyalty engine trusted by thousands of SMBs and Fortune 500 companies. Craft hyper-personalized engagement with targeted rewards, automated marketing, and your own branded app. Witness average order values soar as customers feel valued, spend more, and return for more. Streamline operations with effortless setup and expert support. Our laser-focused data insights optimize your program, maximize ROI, and fuel pure profit. Kangaroo integrates with leading POS, eCommerce, and marketing platforms like Shopify, Lightspeed, Magento, and Mailchimp. Book a demo today! ## Kangaroo Rewards Pros & Cons **What users like:** - Users appreciate the **friendly and responsive customer support** of Kangaroo Rewards, enhancing their overall experience and satisfaction. (23 reviews) - Users find Kangaroo Rewards to be **extremely easy to use** , enhancing customer engagement and loyalty effortlessly. (17 reviews) - Users find Kangaroo Rewards to be incredibly **helpful** , enhancing customer engagement and providing excellent support experiences. (9 reviews) - Users value the **all-in-one platform** of Kangaroo Rewards, appreciating its simplicity and effective customer engagement features. (5 reviews) - Users find the **initial setup easy and user-friendly** , appreciating seamless integration and responsive customer support. (5 reviews) - Users appreciate the **easy integration** of Kangaroo Rewards with existing systems, enhancing overall usability and customer support. (4 reviews) - Users find Kangaroo Rewards to be an **efficient and user-friendly platform** that enhances customer engagement and loyalty. (4 reviews) - User Interface (4 reviews) - Engagement (3 reviews) - Loyalty Programs (3 reviews) **What users dislike:** - Users face a **difficult setup** process that complicates navigation and increases reliance on external help. (3 reviews) - Users often face **navigation issues** with Kangaroo Rewards, making setup and performance tracking challenging and inefficient. (3 reviews) - Users feel the **lack of customization** limits their experience, particularly with discount and floating button features. (2 reviews) - Users find the **limited reporting** capabilities restrictive, affecting their ability to analyze offers and promotions effectively. (2 reviews) - Users find the **poor usability** of Kangaroo Rewards frustrating, making tracking performance and campaign mailing challenging. (2 reviews) - Data Accessibility (1 reviews) - Users find the **API prices a bit high** , but still consider Kangaroo Rewards the best overall. (1 reviews) - Manual Processes (1 reviews) - Slow Performance (1 reviews) - Users experience **technical issues** with PayPal linking, causing frustration and disruptions during use of Kangaroo Rewards. (1 reviews) ## Kangaroo Rewards Reviews ### 1. Powerful Loyalty Platform for Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad K. | Team leader, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Kangaroo Rewards?** Kangaroo Rewards makes customer loyalty easy to manage and highly effective. The platform is user-friendly and helps increase repeat business through points, rewards, and personalized campaigns. One of the biggest advantages is having loyalty, SMS/email marketing, and customer insights all in one platform, which saves time and improves customer engagement. And of course, our account manager Mario is always here to assist, making the experience even smoother and more reliable. **What do you dislike about Kangaroo Rewards?** I wouldn't call it a downside but Kangaroo Rewards offers a wide range of features and customization options, which may require a bit of time initially to fully explore and optimize. However, once set up, the platform becomes very powerful and flexible for managing customer loyalty and engagement. **What problems is Kangaroo Rewards solving and how is that benefiting you?** Kangaroo Rewards is helping solve the challenge of customer retention and engagement by making it easier to build strong relationships with customers through loyalty programs, rewards, referrals, and personalized communication. For us, this has been beneficial in encouraging repeat purchases, improving customer loyalty, and keeping customers more engaged with our brand.. ### 2. Easy Lightspeed R-Series Integration and a Fast, Reliable API for Guest Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Meeple M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Kangaroo Rewards?** Integration with our existing Lightspeed R-Series system was easy. Working with Mario and his team to customize our customer-facing App was very positive, and gave us a new way to connect with our clients. In addition to the custom app, we were able to work with Mario to help enable new services to our guests through their API. This allowed us to meet our customers where they are, rather than requiring them to utilize the App (or engage with our crew). Kangaroo's API was easy to leverage and has opened up additional productivity for our Crew, and even stronger engagement for our guests. The system responses as if it was native to Lightspeed R-Series - it's quick and reliable. The cost of the tool is well worth the repeat business and customer engagement we see. We had previously used another platform that was far more cumbersome. **What do you dislike about Kangaroo Rewards?** One feature we have asked for is the ability to create redemptions that can be tied to a period of time. For example, we currently have a reward that, for 1,000 points (after a $1000.00 spend), the guest can become a "member" for one year (365 days). To accomplish this today, we have the reward in Kangaroo but, once it's redeemed we have to manual change the customer type (on Lightspeed) to "Member" and then give them the associated perks they get for membership (an ongoing discount primarily). Additionally, it would be nice to have multiple types of points. Ie, the standard reward point (1 for each $ spent, for example) work well, but we also have a separate point tracking system we wrote so that when guests play in our tournaments, they earn win points. These win points can be redeemed for promotional items. There's no way to distinguish point "types" in Kangaroo. Neither of these are show stoppers, of course. **What problems is Kangaroo Rewards solving and how is that benefiting you?** It's creating incentives for guests to shop with us more frequently. And it provides them with an App (and now a Discord integration) that allows them to check their points on the go, which further incentivizes visits. ### 3. Works Great Once Set Up, with Impressive Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen W. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Kangaroo Rewards?** Once it's set up, it works great and we're seeing good results. Nadim's customer service was very impressive. Our team had a few feature requests and needed assistance setting up Kangaroo, and we had many questions, and he spent a lot of time focused on helping us. **What do you dislike about Kangaroo Rewards?** Set up was confusing. I think if every field and feature had a tool tip popup whenever you're hovering over the field to explain how to use it and what it does, I wouldn't have required any help. Please add more info next time. **What problems is Kangaroo Rewards solving and how is that benefiting you?** Customer loyalty and having points and more marketing opportunities is a huge help. We implemented it recently. A lot of our users are using it, which is a good sign. It gives them incentive to spend more and come back. ### 4. Seamless Loyalty Building with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** February 12, 2026 **What do you like best about Kangaroo Rewards?** I use Kangaroo Rewards to make bonds with our pet owners and keep them loyal to our website. I've noticed that since then, sales have increased and we've kept in touch with most of our online clients, which was important to us. Our clients found Kangaroo Rewards easy and helpful, and for this premium service, I proudly and confidently give them 5/5 stars. They offered great support, so we didn't find any difficulties. **What do you dislike about Kangaroo Rewards?** The system is working fine with us , and they are always updating it , but if they can their floating Button adjustable and customisable , that would be great .. but it is fine **What problems is Kangaroo Rewards solving and how is that benefiting you?** I use Kangaroo Rewards to build bonds with pet owners and boost loyalty to our online store, which increased sales and kept us in touch with most clients. Our clients found it easy and helpful. ### 5. Advanced, Cross-Platform Loyalty Program Support **Rating:** 5.0/5.0 stars **Reviewed by:** Cathy L. | Team leader, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Kangaroo Rewards?** Kangaroo Rewards helps support loyalty programs, and I also appreciate how well it works across platforms. **What do you dislike about Kangaroo Rewards?** It takes a little time to get the hang of, but once you’re used to it, it’s one of the most advanced platforms. **What problems is Kangaroo Rewards solving and how is that benefiting you?** Loyalty programs, customer tracking, and marketing campaigns are all made easier. ### 6. Powerful Configuration Options with a Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Yusuf Oluwaseyi M. | Co-Founder & Head of SEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Kangaroo Rewards?** I do love the complexity and options to do complex setup and the new UI is great **What do you dislike about Kangaroo Rewards?** It does work so none of the features and capability lacks **What problems is Kangaroo Rewards solving and how is that benefiting you?** We are using it for our loyalty programme and it works extremely well ### 7. Kangaroo Delivers Great CRM Results with a Helpful Team **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Pierre P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Kangaroo Rewards?** I’ve been using Kangaroo for my CRM campaign, and the best part has been how helpful their team is. Most importantly, I’m really happy with the results after using the CRM. **What do you dislike about Kangaroo Rewards?** Everything is Great And nothing major that i dislike **What problems is Kangaroo Rewards solving and how is that benefiting you?** The E-mail marketing service they have and how easy to Set a campaign live and very fast ### 8. Best Software Ever: now have clean, well-segmented data, and the team is incredibly supportive **Rating:** 5.0/5.0 stars **Reviewed by:** Elie E. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Kangaroo Rewards?** The best software I’ve ever used; simple, user-friendly, and highly effective **What do you dislike about Kangaroo Rewards?** I haven’t disliked anything so far; everything has been great. **What problems is Kangaroo Rewards solving and how is that benefiting you?** We used to struggle with tracking all our customers; now I have a clean, well-segmented database. ### 9. The best software I’ve used, with outstanding customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Tala N. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Kangaroo Rewards?** Their customer support is exceptional and provides an outstanding experience. **What do you dislike about Kangaroo Rewards?** Everything is great so far nothing I disliked **What problems is Kangaroo Rewards solving and how is that benefiting you?** We introduced a loyalty program so our customers can start benefiting from earning and redeeming rewards ### 10. I’ve never seen customer support this good, and the software is outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Wadih S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Kangaroo Rewards?** Their customer support team is excellent, and the software is very easy to use. **What do you dislike about Kangaroo Rewards?** Nothing ; everything is great so far.... **What problems is Kangaroo Rewards solving and how is that benefiting you?** Kangaroo is helping me retain customers, boost their loyalty, and achieve a higher ROI ### 11. Simple Setup with Stellar Support, but UI Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Support T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Kangaroo Rewards?** I appreciate that Kangaroo Rewards is a Canadian-based company, which was a significant factor in choosing them over others. The ease of setup and integration with our existing website and online shop was remarkable. I find the system simple to understand and easy to learn, making it very useful for our company. The customer support was also very effective in assisting us. **What do you dislike about Kangaroo Rewards?** I find setting up the email templates for customer referrals difficult, as I struggled to navigate and understand the process. If there was a way to integrate the Kangaroo Rewards system into our POS it would be great. Right now we require customers to enter their phone numbers and staff to manually input purchase amounts via an iPad, which feels inefficient. **What problems is Kangaroo Rewards solving and how is that benefiting you?** At our clinic we use Kangaroo Rewards for our points program; it's simple to understand and easy to learn, enhancing customer interactions in our clinic and online store. ### 12. Outstanding Support That Truly Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas s. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Kangaroo Rewards?** The SupportThe customer support is hands down the best part. I’ve had an amazing experience working with Theresa—she is incredibly helpful and responsive. She made the entire process smooth and easy to understand. It’s rare to find that level of personal support these days! **What do you dislike about Kangaroo Rewards?** Nothing so far! I’ve had a great experience and haven’t run into any issues. **What problems is Kangaroo Rewards solving and how is that benefiting you?** t helps us retain customers and manage our marketing effortlessly. The best part is that Theresa and the support team made setting everything up so easy, so we started seeing results immediately without any technical headaches. ### 13. Integrated Loyalty and Marketing with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Wissam S. **Reviewed Date:** February 04, 2026 **What do you like best about Kangaroo Rewards?** I love how Kangaroo Rewards puts loyalty rewards and email marketing in one place. Their customer support is super friendly, responsive, and always available to help. The integration of loyalty rewards and email marketing keeps customer engagement simple and measurable. I also found the initial setup pretty easy. **What do you dislike about Kangaroo Rewards?** I think it would be great if Kangaroo Rewards could add built-in WhatsApp messaging so we can send campaigns to customers through WhatsApp. **What problems is Kangaroo Rewards solving and how is that benefiting you?** I use Kangaroo Rewards to retain customers with loyalty points and simplify email marketing, making customer engagement measurable. ### 14. Elevated Loyalty Program with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Finnley F. **Reviewed Date:** April 02, 2026 **What do you like best about Kangaroo Rewards?** Kangaroo Rewards is the preferred loyalty program for our buy-group because it has made our stores have a stronger loyalty system and helps reduce ad-hoc discounts. Their amazing team (Mario & Elias) are very helpful, answer very quickly, and are proactive on issues. **What do you dislike about Kangaroo Rewards?** N/A **What problems is Kangaroo Rewards solving and how is that benefiting you?** Kangaroo Rewards strengthens our loyalty system and reduces ad-hoc discounts. ### 15. Easy Setup and Smooth System Integration **Rating:** 4.5/5.0 stars **Reviewed by:** charlotte s. | operations assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Kangaroo Rewards?** Setup was easy, and the integration with our system was straightforward. The overall process is easy to follow, and the interface is simple and clear. My account specialist answered any questions I had. **What do you dislike about Kangaroo Rewards?** Setting up email templates isn’t straightforward, and it would be helpful to include more granular data in the dashboards, as I currently need to export to Excel. **What problems is Kangaroo Rewards solving and how is that benefiting you?** The program is simple to understand and easy to learn, it is creating a loyal customer base ### 16. Best-in-Class Customer Service and an Always-Innovating Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Joey E. | Senior marketing officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Kangaroo Rewards?** They have the best customer service always available for any kind of support **What do you dislike about Kangaroo Rewards?** Nothing. The platform is great and always innovating **What problems is Kangaroo Rewards solving and how is that benefiting you?** Kangaroo is helping to always keep the customer entertained ### 17. Very Professional—Helped Me Improve My Work **Rating:** 5.0/5.0 stars **Reviewed by:** Bassam H. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Kangaroo Rewards?** Very professional helps me improve my work **What do you dislike about Kangaroo Rewards?** I DISLIKE NOTHING ABOUT KANGAROO REWARDS **What problems is Kangaroo Rewards solving and how is that benefiting you?** GROING MY CLIENTS DATABASE AND USING IT THE RIGHT WAY ### 18. Oh My Gelato 2026 **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Kangaroo Rewards?** Data gathering, retention for our customers **What do you dislike about Kangaroo Rewards?** Nothing, all is good so far, will be testing. **What problems is Kangaroo Rewards solving and how is that benefiting you?** Gathering data, connecting with our customers on a personal level ### 19. Seamless Loyalty Program with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Haley V. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Kangaroo Rewards?** I like that Kangaroo Rewards is very user-friendly and the customer service is good. The initial setup was seamless and very easy. **What do you dislike about Kangaroo Rewards?** Customization of discounts (ie not having loyalty points accrue on discounted items) **What problems is Kangaroo Rewards solving and how is that benefiting you?** I use Kangaroo Rewards for monitoring loyalty points and customer outreach via email and text. ### 20. Kangaroo Rewards Makes Building a Loyal Community Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Mariane K. | Ecommerce executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Kangaroo Rewards?** Kangaroo Rewards is really easy to use, and it is perfect for building a loyal community. **What do you dislike about Kangaroo Rewards?** There is nothing that I dislike about the program. **What problems is Kangaroo Rewards solving and how is that benefiting you?** This loyalty program is solving an issue we have in one of our countries by helping us encourage customers to purchase and earn rewards, which allows us to gain more sales. ### 21. Loyalty Made Easy and Rewarding **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna G. **Reviewed Date:** February 09, 2026 **What do you like best about Kangaroo Rewards?** I like Kangaroo Rewards overall, particularly the customer support and the staff. My adventure with them was good. The initial setup was pretty easy and straightforward. **What do you dislike about Kangaroo Rewards?** Nothing specific. All was smooth **What problems is Kangaroo Rewards solving and how is that benefiting you?** Kangaroo Rewards helps my customers to participate in loyalty programs to earn points and use them later. ### 22. Outstanding Customer Service and Always-There Support **Rating:** 4.5/5.0 stars **Reviewed by:** Bachir A. | Sales & Retail Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Kangaroo Rewards?** The customer service. Mario, our account manager, is always present to help and support. **What do you dislike about Kangaroo Rewards?** Nothing noted. So far everything is running smoothly. **What problems is Kangaroo Rewards solving and how is that benefiting you?** They help our business maintain loyal customers. ### 23. Helpful Support Team, but UX/UI Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Kangaroo Rewards?** Helpful team to support requests, questions, and needs **What do you dislike about Kangaroo Rewards?** UX/UI can be improved to enhance the customer experience. Can be a bit clunky in the setup/integrations **What problems is Kangaroo Rewards solving and how is that benefiting you?** They are helping us to build an app platform for our customers which has been very helpful ### 24. Amazing customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamad R. | Getinsense, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Kangaroo Rewards?** It’s helpful for the business because it encourages customers to engage more. I also like the customer support; it’s very helpful and responsive. **What do you dislike about Kangaroo Rewards?** I didn’t notice any disadvantages when using Kangaroo. **What problems is Kangaroo Rewards solving and how is that benefiting you?** It tracks the customer behavior so we can manage our abandent ### 25. Best experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Souad C. | Owner of the business, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Kangaroo Rewards?** The entire experience from start to finish was amazing! At first I was not entirely sure how everything is going to work out, but with [sensitive content hidden] help everything became so easy and she managed to help me create exactly what I want! **What do you dislike about Kangaroo Rewards?** Nothing at all! My entire experience from start to actually launching the widget (and even after) was more than great! I have no complaints **What problems is Kangaroo Rewards solving and how is that benefiting you?** My overall experience has been excellent. Customer service was also very helpful when I had a question. I would definitely recommend it to others. ### 26. I've tried a few and Kangaroo is the easiest **Rating:** 4.0/5.0 stars **Reviewed by:** Rob L. | Manager, Retail Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Kangaroo Rewards?** I enjoy the simplicity of the interface, the cross-platform integration, and access to my account specialist, Mario, to answer my questions. Once everything is in place, it's very easy to maintain and add new campaigns throughout the year. Creating our rewards program was a great addition to our sales tools not only to create excitement at our stores, but also as a lead generation tool to create lists within our email management system to keep our customers updated on their current points totals and when our next sales opportunities will be. Our team really loves the entire program. **What do you dislike about Kangaroo Rewards?** If I had to choose a recommendation to improve, it would be the reports dashboard. Specifically, to include granular data for each store within the dashboard without needing to download reports to Excel to filter. **What problems is Kangaroo Rewards solving and how is that benefiting you?** Kangaroo is helping to create a loyal customer base that incentivizes return visits to our stores. It's a fun way to "gamify" the shopping experience. ### 27. Outstanding Customer Service Sets the Standard **Rating:** 5.0/5.0 stars **Reviewed by:** jenny o. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Kangaroo Rewards?** I like everything about kanogroo, like customer service, etc.. **What do you dislike about Kangaroo Rewards?** I like everything on this platform. So I don't dislike anything **What problems is Kangaroo Rewards solving and how is that benefiting you?** I wish kangaroo it can be CRM Software ### 28. CEO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2026 **What do you like best about Kangaroo Rewards?** The App we have recently installed allows to connect with our customers **What do you dislike about Kangaroo Rewards?** There wasn't anything I disliked about Kangaroo **What problems is Kangaroo Rewards solving and how is that benefiting you?** We are able to send push notifications through the App which we could not do this with our previous reward program. The results in customers coming in to purchase products ### 29. A great experience overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Kangaroo Rewards?** Kangaroo Account provides a seamless, efficient, secure, and user-friendly experience for every customer. **What do you dislike about Kangaroo Rewards?** i genuinely do not dislike this program at all **What problems is Kangaroo Rewards solving and how is that benefiting you?** It has been a little while since we started working with the program, and so far, we haven’t faced any issues. ### 30. Kangaroo Rewards: A Loyalty Program That Delivers **Rating:** 4.5/5.0 stars **Reviewed by:** Rawad A. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Kangaroo Rewards?** We've been using Kangaroo Rewards for our brands, and it’s been a great addition to our customer experience. The program is easy to use, both for us and our customers, and it’s helped drive repeat purchases and engagement. The flexibility to customize rewards and track customer insights has been super valuable. Plus, their support team is always helpful when needed. Definitely a solid choice for any business looking to build customer loyalty! **What do you dislike about Kangaroo Rewards?** Absolutely nothing... finally, something I don’t completely dislike! **What problems is Kangaroo Rewards solving and how is that benefiting you?** Kangaroo Rewards helps us keep customers engaged and coming back by making loyalty simple and rewarding. It solves the challenge of customer retention by offering an easy way to track and reward repeat purchases, which has directly improved engagement and sales. Plus, the ability to customize rewards and get insights on customer behavior makes it a valuable tool for our marketing strategy. ### 31. Kangaroo Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Kangaroo Rewards?** It's a very nice incentive for customers reward loyal customers. It's very easy to use and the support is very helpful, I've been working closely with Charbel and he has always been available and ready to find solutions for anything I come across. **What do you dislike about Kangaroo Rewards?** I havent come across anything that has annoyed me **What problems is Kangaroo Rewards solving and how is that benefiting you?** It's helping me reward my customers and giving them a reason to come back for more orders. This program helps them consider me as a first option for any gift or purchase because they know they're getting something in return ### 32. Consistently great customer service at Kangaroo Rewards **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Kangaroo Rewards?** The customer service. They are attentive and alwasy have a solution to any challenge. **What do you dislike about Kangaroo Rewards?** Sometimes the interface can be a little difficult to navigate. I also wish there were the ability to run reports on certain offers and promotions I run. **What problems is Kangaroo Rewards solving and how is that benefiting you?** A loyalty program that can be intergated with all of my systems and easily tracks my customers purchases ### 33. Easy to Use Platform with Friendly, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Kangaroo Rewards?** Ease of use of the platform + friendly support **What do you dislike about Kangaroo Rewards?** With several integrations, Kangaroo might have few limitations **What problems is Kangaroo Rewards solving and how is that benefiting you?** Kangaroo helped us creating and managing our loyalty program ### 34. Efficient and effective **Rating:** 5.0/5.0 stars **Reviewed by:** soraya m. | Brand coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Kangaroo Rewards?** Kangaroo Rewards is a easy and efficient platform and user friendy making the experience smooth and nice **What do you dislike about Kangaroo Rewards?** Sometimes it takes a bit of time to load **What problems is Kangaroo Rewards solving and how is that benefiting you?** It updates our vip client list ### 35. Kangaroo Rewards is easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Esperanza F. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Kangaroo Rewards?** The advantage is that Kangaroo Rewards is easy to use with the integration of Lightspeed. **What do you dislike about Kangaroo Rewards?** The registration for clients when they receive the email **What problems is Kangaroo Rewards solving and how is that benefiting you?** Logistics and emailing problem ### 36. good and friendly assistance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Kangaroo Rewards?** I like the fast support that the team of kangaroo rewards provides **What do you dislike about Kangaroo Rewards?** The dashboard does not have much/or easy options when it comes to tracking the performance **What problems is Kangaroo Rewards solving and how is that benefiting you?** It is not necessarily solving a problem, we are using it for an addition to our website as a loyalty program ### 37. Easy and affordable reward app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Kangaroo Rewards?** It is very easy to get on a chat with Customer Service and get help for any issue or question we have. They are responsive and knowledgable and go above and beyond to make sure we are taken care of. **What do you dislike about Kangaroo Rewards?** Some of the marketing features are bit awkward to use at first but after you get used to them they work well. **What problems is Kangaroo Rewards solving and how is that benefiting you?** We can track our customers and their purchases much easier. ### 38. Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Hiba F. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Kangaroo Rewards?** The dashboard is easy to use and the customer support is very fast and proactive. **What do you dislike about Kangaroo Rewards?** Not Available - Not Available - Not Available - **What problems is Kangaroo Rewards solving and how is that benefiting you?** Creating the rewards program from scratch and quick implementation. ### 39. The Sports Locker **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Kangaroo Rewards?** The all-in-one platform that provides us everything we need **What do you dislike about Kangaroo Rewards?** PayPal linking sometimes doesn't work or freezes **What problems is Kangaroo Rewards solving and how is that benefiting you?** Incorporating our email and sms marketing into one platform with our rewards/loyalty customers ### 40. Best Loyalty Program hands down! **Rating:** 5.0/5.0 stars **Reviewed by:** celine m. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Kangaroo Rewards?** I really like Kangaroo mainly for the stability and continued improvements that has outlive so many of my other software tools. I like it that I can rely on Kangaroo instead of having to changes vendors like my other software tools **What do you dislike about Kangaroo Rewards?** There's really no cons since every issue that we've had has been addressed by their support team and they always find a solution even if it isn't always the exact solution. **What problems is Kangaroo Rewards solving and how is that benefiting you?** like the versatility of the software and the ability to tailor the rewards program to our company's needs. ### 41. Excellent thanks to Nadim **Rating:** 5.0/5.0 stars **Reviewed by:** Hussein T. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Kangaroo Rewards?** How user-friendly it is and inclusive of all features needed to build loyalty - customer support was very good - Nadim was very helpful and ready to answer any questions we had. **What do you dislike about Kangaroo Rewards?** nothing honestly, it was a great experience **What problems is Kangaroo Rewards solving and how is that benefiting you?** Loyalty building and customer engagement ### 42. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Lea M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Kangaroo Rewards?** Nadim is very helpful, he replies right away, he's always available even on weekends if we need something urgently ! **What do you dislike about Kangaroo Rewards?** we would like them to have more features **What problems is Kangaroo Rewards solving and how is that benefiting you?** Kangaroo Rewards is solving the problem of customer retention by providing an easy-to-use loyalty program that encourages repeat visits. It helps my clients feel appreciated and valued by earning points with each purchase, which motivates them to return. ### 43. Recommend **Rating:** 4.5/5.0 stars **Reviewed by:** اولجا . | General manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2025 **What do you like best about Kangaroo Rewards?** It's easy in use and team provides the great customer service **What do you dislike about Kangaroo Rewards?** So far no points to mention as a dislike **What problems is Kangaroo Rewards solving and how is that benefiting you?** Keeps customers to stay with the company ### 44. Best app for loyalty programs **Rating:** 5.0/5.0 stars **Reviewed by:** Hamza M. | E-commerce Manager | Mobile App Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Kangaroo Rewards?** Best customer support and easy integration **What do you dislike about Kangaroo Rewards?** their prices for APIs are bit high but over all its best **What problems is Kangaroo Rewards solving and how is that benefiting you?** customer loyalty program with advanced features ### 45. Intuitive Rewards Program **Rating:** 5.0/5.0 stars **Reviewed by:** John G. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Kangaroo Rewards?** Ease of use Amazing customer service Easy implementation Daily usage Amazing feature Integration friendly **What do you dislike about Kangaroo Rewards?** Could use a better communications portal. **What problems is Kangaroo Rewards solving and how is that benefiting you?** Communications and analytics ### 46. Generous reward program. **Rating:** 4.5/5.0 stars **Reviewed by:** Geneviève B. | Conceptrice médias sociaux, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Kangaroo Rewards?** The support service for new users of the newsletter platform is excellent. Thank you Nadim! **What do you dislike about Kangaroo Rewards?** I am not yet completely familiar with the creation of newsletters. It is sometimes more difficult to understand how it works. But the support is excellent. **What problems is Kangaroo Rewards solving and how is that benefiting you?** Newsletters and rewards program. ### 47. Best loyalty program **Rating:** 5.0/5.0 stars **Reviewed by:** Rayan A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Kangaroo Rewards?** Easy to use, great user experience One training day and ready to kick off your loyalty program **What do you dislike about Kangaroo Rewards?** Updates may take a while to implement from the backend **What problems is Kangaroo Rewards solving and how is that benefiting you?** Clients now are coming back for the loyalty program and always asking for their points and tiers ### 48. Very fast response **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2025 **What do you like best about Kangaroo Rewards?** The service more than anything - whenever we have questions or concerns the support team always gets back very quickly to us **What do you dislike about Kangaroo Rewards?** It’s a little hard to use and the campaign mailing is a little difficult **What problems is Kangaroo Rewards solving and how is that benefiting you?** Loyalty program and campaigns ### 49. Great Team, great support 👍🏻 **Rating:** 5.0/5.0 stars **Reviewed by:** Serge J. | Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Kangaroo Rewards?** Their after sales support, especially from Mario who has thoroughly helped us on many occasions **What do you dislike about Kangaroo Rewards?** Overall great service, constant updstes and follow-up **What problems is Kangaroo Rewards solving and how is that benefiting you?** Provides cashback, push notifications and a great loyalty program you can really count on ### 50. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** elham s. | Junior Brand Manager E-commerce & Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Kangaroo Rewards?** Customer service is great and the platfrom is great for entertaining our customers **What do you dislike about Kangaroo Rewards?** Its nice to have more features and maybe a CRM software with it and not only loyalty program **What problems is Kangaroo Rewards solving and how is that benefiting you?** implementing and training the staff for using Kangaroo in store ## Kangaroo Rewards Discussions - [What is the purpose of a rewards program?](https://www.g2.com/discussions/what-is-the-purpose-of-a-rewards-program) - 1 comment - [How much does kangaroo rewards cost?](https://www.g2.com/discussions/how-much-does-kangaroo-rewards-cost) - 1 comment - [View Kangaroo Rewards pricing details and edition comparison](https://www.g2.com/products/kangaroo-rewards/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+09%3A27%3A52+-0500&secure%5Bsession_id%5D=a150f68c-9edd-49c2-b947-e11c94cdc910&secure%5Btoken%5D=0b9a5e284c1e12118045c694d26a3f2db48bcbbed11f94df3b651f7e10c36eb9&format=llm_user) ## Kangaroo Rewards Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Alice POS](https://www.g2.com/products/alice-pos/reviews) - [Amazon API Gateway](https://www.g2.com/products/amazon-api-gateway/reviews) - [Amazon Marketplace Services](https://www.g2.com/products/amazon-marketplace-services/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Discord](https://www.g2.com/products/textaify-discord/reviews) - [Ecwid](https://www.g2.com/products/ecwid/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Heartland Retail](https://www.g2.com/products/heartland-retail/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Lightspeed Golf](https://www.g2.com/products/lightspeed-golf/reviews) - [Lightspeed Retail](https://www.g2.com/products/lightspeed-retail/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - [Pepperi](https://www.g2.com/products/pepperi/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## Kangaroo Rewards Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ## Top Kangaroo Rewards Alternatives - [Smile.io](https://www.g2.com/products/smile-io/reviews) - 4.6/5.0 (435 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (588 reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - 4.2/5.0 (598 reviews)