--- title: Kangaroo Rewards Reviews meta_title: 'Kangaroo Rewards Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 72 reviews by the users' company size, role or industry to find out how Kangaroo Rewards works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 72 scale: '5' date_modified: '2026-08-07' parent_category: name: Demand Generation url: https://www.g2.com/categories/demand-generation --- # Kangaroo Rewards Reviews **Vendor:** Kangaroo **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 72 ## About Kangaroo Rewards Drive customer loyalty and growth with Kangaroo Rewards, a leading omnichannel loyalty engine trusted by thousands of SMBs and Fortune 500 companies. Craft hyper-personalized engagement with targeted rewards, automated marketing, and your own branded app. Witness average order values soar as customers feel valued, spend more, and return for more. Streamline operations with effortless setup and expert support. Our laser-focused data insights optimize your program, maximize ROI, and fuel pure profit. Kangaroo integrates with leading POS, eCommerce, and marketing platforms like Shopify, Lightspeed, Magento, and Mailchimp. Book a demo today! ## Kangaroo Rewards Pros & Cons **What users like:** - Users commend the **friendly and responsive customer support** of Kangaroo Rewards, enhancing their overall experience significantly. (23 reviews) - Users find **Kangaroo Rewards easy to use** , enhancing customer loyalty and providing a seamless experience. (17 reviews) - Users find Kangaroo Rewards to be **incredibly helpful** , enhancing customer engagement and providing excellent support. (9 reviews) - Users appreciate the **all-in-one platform** of Kangaroo Rewards, enhancing customer engagement with its seamless features and support. (5 reviews) - Users value the **easy setup** of Kangaroo Rewards, finding the integration process straightforward and user-friendly. (5 reviews) - Users appreciate the **easy integration** of Kangaroo Rewards with existing systems, enhancing overall usability and customer support. (4 reviews) - Users find Kangaroo Rewards to be an **efficient and user-friendly platform** that enhances customer engagement and loyalty. (4 reviews) - User Interface (4 reviews) - Engagement (3 reviews) - Loyalty Programs (3 reviews) **What users dislike:** - Users find the **difficult setup** of Kangaroo Rewards confusing, requiring additional guidance for effective implementation. (3 reviews) - Users find **navigation issues** with the Kangaroo Rewards app, making setup and tracking cumbersome and inefficient. (3 reviews) - Users note a **lack of customization** in discount settings, emphasizing the need for more adjustable features. (2 reviews) - Users find the **limited reporting** capability of Kangaroo Rewards hinders their ability to analyze offers effectively. (2 reviews) - Users find the **poor usability** of Kangaroo Rewards frustrating, particularly with tracking performance and managing campaigns. (2 reviews) - Data Accessibility (1 reviews) - Users find the **API prices a bit high** , but still consider Kangaroo Rewards the best overall. (1 reviews) - Manual Processes (1 reviews) - Slow Performance (1 reviews) - Users experience **technical issues** with PayPal linking, causing frustration and disruptions during use of Kangaroo Rewards. (1 reviews) ## Kangaroo Rewards Reviews ### 1. Not satisfied **Rating:** 1.5/5.0 stars **Reviewed by:** Mindy W. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Kangaroo Rewards?** There's a lot you can do with it for sure, and I like that it integrates with our POS. I like that you can schedule emails and have campaigns that repeat automatically that was super useful for us and asking for reviews automatically from every customer. The rewards system was very easy to set up and use. Lots of ways to use it to and options. With Lightspeed integrated it was super easy to redeem the customers points as well or special offers. It runs smoothly I never had any technical difficulties with the points side of things. **What do you dislike about Kangaroo Rewards?** Overall felt like it overpromised and under-delivered. I wasn't there when we originally signed up for a lengthy contract, (which we are now looking to get out of). The integration with our POS though good, wasn't as seamless as we thought and required a lot of work to add segments of customers so it wasn't quite as easy to send targeted campaigns. There are a lot of features we don't utilize, but I wish Kangaroo had spent more time developing less features but making them the BEST on the market. The email campaigns are clunky to set up and often, once sent would look different then when I was making them. No complaints about the rewards program it's easy to use and set up and to redeem awards for customers. My biggest issue was that I was paying for extra email credits to be added automatically every month (which weren't expensive) but every time I looked at the beginning of the month, they weren't there. I had a hard time explaining that to my account manager and couldn't get a hold of them by phone so gave up pretty much. **Recommendations to others considering Kangaroo Rewards:** Think about what your business actually needs. If it's a rewards and referral program Kangaroo could be great for that. Take some time to do research. There's a lot in Kangaroo but I found it overwhelming so if you only need it for one specific area of marketing, you could probably find an easier/less expensive option. If you want to do a lot and have someone dedicated to learning everything about Kangaroo and implementing it, it could definitely be worth it. **What problems is Kangaroo Rewards solving and how is that benefiting you?** Being able to connect with customers and update them. Every time we send an email campaign our website sees a boost in traffic which is great. I believe recurring visits from customers have increased. **Official Response from Fady Rizk:** > Hello Mindy, Thank you for taking the time to review Kangaroo Rewards. We're happy that the rewards program is working very well and that you find it easy to set up and use. We are disappointed to learn that email marketing and credits have been an issue. Our customer success team can always be contacted via chat, email, and/or by phone (1.844.445.6925) from 8 am - 8 pm EST daily. In regards to email marketing, we are working to improve the user experience in addition to releasing a new merchant dashboard in the coming weeks. In the meantime, we built several email marketing integrations with Mailchimp, Klaviyo, and Constant Contact, whereby you can export your customer segments and have the lists auto-update based on customer triggers within the Kangaroo Rewards program. As for the email credits, there is an option to pay-per-usage, so as to only use credits as you need them. We do appreciate your feedback as we are constantly working to improve our product and deliver the best possible customer experience. In addition, a member of our team will be in contact shortly to address your pain points to service your business better. Thanks again and have a wonderful day! Best, Valerie Kangaroo Rewards ## Kangaroo Rewards Discussions - [What is the purpose of a rewards program?](https://www.g2.com/discussions/what-is-the-purpose-of-a-rewards-program) - 1 comment - [How much does kangaroo rewards cost?](https://www.g2.com/discussions/how-much-does-kangaroo-rewards-cost) - 1 comment - [View Kangaroo Rewards pricing details and edition comparison](https://www.g2.com/products/kangaroo-rewards/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+23%3A55%3A24+-0500&secure%5Bsession_id%5D=7c0d5591-6d7c-41a7-899c-9ce55c37c111&secure%5Btoken%5D=7645f8d52acc4d88b5df7dd8827b656f02977b0d4f17cf8226f3c7252269aa8f&format=llm_user) ## Kangaroo Rewards Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Alice POS](https://www.g2.com/products/alice-pos/reviews) - [Amazon API Gateway](https://www.g2.com/products/amazon-api-gateway/reviews) - [Amazon Marketplace Services](https://www.g2.com/products/amazon-marketplace-services/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Discord](https://www.g2.com/products/textaify-discord/reviews) - [Ecwid](https://www.g2.com/products/ecwid/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Heartland Retail](https://www.g2.com/products/heartland-retail/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Lightspeed Golf](https://www.g2.com/products/lightspeed-golf/reviews) - [Lightspeed Retail](https://www.g2.com/products/lightspeed-retail/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - [Pepperi](https://www.g2.com/products/pepperi/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## Kangaroo Rewards Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations - Gift Card Management - Membership Management - Discount Management - Survey/Poll Management - Rewards Management - Promotions Management - eCommerce Management - Campaign Management - Communication Management **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Customizable Templates - AI Copilot - Transaction History - SMS Marketing - Referral Tracking - Customizable Branding - Customer Surveys - Member Portal - Campaign Planning - Client Portal - Loyalty Program - Email Marketing - Customer History - Activity Dashboard - Performance Metrics - Multi-Campaign - Engagement Tracking - Customer Profiles - Social Promotion - Customer Segmentation - Customer Database - API - Point of Sale (POS) - Generative AI - Multi-Channel Marketing - Customer Activity Tracking ## Top Kangaroo Rewards Alternatives - [Smile.io](https://www.g2.com/products/smile-io/reviews) - 4.6/5.0 (454 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (610 reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - 4.2/5.0 (618 reviews)