The greatest advantage of using Infosys is the substantial cost savings and the ability to quickly scale technical headcount. They provide a massive pool of resources to fill basic technical roles across multiple departments. For organizations that need to meet specific headcount targets or manage tight operational budgets, Infosys offers a highly affordable outsourcing model that helps keep baseline maintenance costs low. Review collected by and hosted on G2.com.
We experience a severe lack of proactivity, high resource turnover, and a rigid hourly mindset rather than a project-ownership approach. The engineering teams rarely take independent responsibility for problems; they treat tasks strictly as individual tickets and will not act unless constantly pushed or assigned work by our internal technical staff. Furthermore, there is a frustrating cycle where senior, experienced engineers are frequently replaced by young, fresh graduates without warning. This forces our team to constantly re-train new personnel. Because they operate on a strict hourly billing model rather than following structured ITIL rules or milestone-based project goals, they require continuous micro-management to remain productive. Review collected by and hosted on G2.com.
