--- title: Inova Payroll Reviews meta\_title: 'Inova Payroll Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 639 reviews by the users' company size, role or industry to find out how Inova Payroll works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 639 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Inova Payroll Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend Inova Payroll’s **exceptional customer support** , appreciating their attentive and responsive service for all inquiries. [(176 mentions)](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1433082&qs=pros-and-cons#reviews) Users praise Inova's **exceptional customer support** , highlighting quick responses and knowledgeable representatives. [(155 mentions)](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1433152&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Inova Payroll, simplifying their workflow and enhancing overall efficiency. [(106 mentions)](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1432978&qs=pros-and-cons#reviews) Users commend Inova Payroll for its **fantastic customer service** , highlighting the personal touch and responsiveness of support staff. [(82 mentions)](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1436277&qs=pros-and-cons#reviews) Users value the **quick response time** from Inova Payroll's customer support, enhancing their overall service experience. [(73 mentions)](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1434999&qs=pros-and-cons#reviews) Users find Inova Payroll to be **not intuitive** , leading to a challenging experience when navigating the system. [(36 mentions)](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1434278&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Inova Payroll, finding navigation and reporting challenging initially. [(32 mentions)](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1434840&qs=pros-and-cons#reviews) Users find the **complex reporting** difficult to navigate, often struggling to access specific or past reports effectively. [(27 mentions)](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1434675&qs=pros-and-cons#reviews) Users often face **navigation difficulties** in Inova Payroll, leading to confusion and inefficient payroll processing experiences. [(24 mentions)](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1433756&qs=pros-and-cons#reviews) Users report **poor customer support** , highlighting issues with communication and frustrating assistance from representatives. [(21 mentions)](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1434504&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Inova Payroll ##### 1. Customer Support Users commend Inova Payroll’s **exceptional customer support** , appreciating their attentive and responsive service for all inquiries. [ See 176 mentions ](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1433082&qs=pros-and-cons#reviews) See Related User Reviews DL Dee L. Mid-Market (51-1000 emp.) 5.0/5 "UKG Ready + Inova Support: Responsive, Knowledgeable, and Truly Invested" What do you like about Inova Payroll? I love the UKG Ready system, but what truly sets Inova apart is their client support—responsive, knowledgeable, and genuinely invested in our success. LM Lora M. Small-Business (50 or fewer emp.) 3.5/5 "Reliable Payroll with a Steep Learning Curve" What do you like about Inova Payroll? I really enjoyed having access to a well-trained, knowledgeable, and helpful representative. She has gone above and beyond to help me learn to navigat ##### 2. Helpful Users praise Inova's **exceptional customer support** , highlighting quick responses and knowledgeable representatives. [ See 155 mentions ](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1433152&qs=pros-and-cons#reviews) See Related User Reviews ![Allie I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allie I.") AI Allie I. Mid-Market (51-1000 emp.) 5.0/5 "I have been nothing but beyond satisfied with the entire team!" What do you like about Inova Payroll? the new updates have been great! Everything works well DL Dee L. Mid-Market (51-1000 emp.) 5.0/5 "UKG Ready + Inova Support: Responsive, Knowledgeable, and Truly Invested" What do you like about Inova Payroll? I love the UKG Ready system, but what truly sets Inova apart is their client support—responsive, knowledgeable, and genuinely invested in our success. ##### 3. Ease of Use Users appreciate the **ease of use** of Inova Payroll, simplifying their workflow and enhancing overall efficiency. [ See 106 mentions ](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1432978&qs=pros-and-cons#reviews) See Related User Reviews LM Lora M. Small-Business (50 or fewer emp.) 3.5/5 "Reliable Payroll with a Steep Learning Curve" What do you like about Inova Payroll? I really enjoyed having access to a well-trained, knowledgeable, and helpful representative. She has gone above and beyond to help me learn to navigat FW Faye W. Small-Business (50 or fewer emp.) 5.0/5 "Problem Solvers" What do you like about Inova Payroll? It takes the worry off of me and the reports are easy to understand. ##### 4. Payroll Users commend Inova Payroll for its **fantastic customer service** , highlighting the personal touch and responsiveness of support staff. [ See 82 mentions ](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1436277&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "The platform is very user friendly." What do you like about Inova Payroll? The platform is user-friendly and does both payroll and HRIS ![Shelly P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shelly P.") SP Shelly P. 5.0/5 "Exceptional Customer Service with Stellar Support" What do you like about Inova Payroll? I love the customer service I receive from my payroll processor, Tynisha Sanders. She is amazing and makes me feel as though I am her only customer, b ##### 5. Response Time Users value the **quick response time** from Inova Payroll's customer support, enhancing their overall service experience. [ See 73 mentions ](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1434999&qs=pros-and-cons#reviews) See Related User Reviews ![Allie I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allie I.") AI Allie I. Mid-Market (51-1000 emp.) 5.0/5 "I have been nothing but beyond satisfied with the entire team!" What do you like about Inova Payroll? the new updates have been great! Everything works well ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great payroll processor" What do you like about Inova Payroll? Innova's customer support team. I always get a quick response. Our rep is the best, Lynda! ### 5 Cons or Disadvantages of Inova Payroll ##### 1. Not Intuitive Users find Inova Payroll to be **not intuitive** , leading to a challenging experience when navigating the system. [ See 36 mentions ](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1434278&qs=pros-and-cons#reviews) See Related User Reviews LM Lora M. Small-Business (50 or fewer emp.) 3.5/5 "Reliable Payroll with a Steep Learning Curve" What do you dislike about Inova Payroll? As a new user, I found that navigation was not as intuitive as I felt like it should be. Many of the commands are "disguised" as icons or embedded on ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 5.0/5 "Very Responsive Support Team" What do you dislike about Inova Payroll? The software is not very intuitive. It can be difficult to use. ##### 2. Steep Learning Curve Users face a **steep learning curve** with Inova Payroll, finding navigation and reporting challenging initially. [ See 32 mentions ](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1434840&qs=pros-and-cons#reviews) See Related User Reviews ![Hanna E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hanna E.") HE Hanna E. Small-Business (50 or fewer emp.) 4.5/5 "Efficient Payroll with Easy Integration" What do you dislike about Inova Payroll? The reporting can be difficult to navigate and understand. When I am searching for specific reports within the software, it is not easy to get what I ![Brittany R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany R.") BR Brittany R. Small-Business (50 or fewer emp.) 5.0/5 "Customer Service was EXCELLENT" What do you dislike about Inova Payroll? Kind of hard to navigate around. There isn't a guide that help understand what to do. ##### 3. Complex Reporting Users find the **complex reporting** difficult to navigate, often struggling to access specific or past reports effectively. [ See 27 mentions ](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1434675&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "team responses and uses" What do you dislike about Inova Payroll? Navigating through some of the reports is rough. ![Hanna E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hanna E.") HE Hanna E. Small-Business (50 or fewer emp.) 4.5/5 "Efficient Payroll with Easy Integration" What do you dislike about Inova Payroll? The reporting can be difficult to navigate and understand. When I am searching for specific reports within the software, it is not easy to get what I ##### 4. Navigation Difficulty Users often face **navigation difficulties** in Inova Payroll, leading to confusion and inefficient payroll processing experiences. [ See 24 mentions ](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1433756&qs=pros-and-cons#reviews) See Related User Reviews LM Lora M. Small-Business (50 or fewer emp.) 3.5/5 "Reliable Payroll with a Steep Learning Curve" What do you dislike about Inova Payroll? As a new user, I found that navigation was not as intuitive as I felt like it should be. Many of the commands are "disguised" as icons or embedded on ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "team responses and uses" What do you dislike about Inova Payroll? Navigating through some of the reports is rough. ##### 5. Poor Customer Support Users report **poor customer support** , highlighting issues with communication and frustrating assistance from representatives. [ See 21 mentions ](https://www.g2.com/products/inova-payroll/reviews?filters%5Bsentiment_snippet%5D=1434504&qs=pros-and-cons#reviews) See Related User Reviews LM Lora M. Small-Business (50 or fewer emp.) 3.5/5 "Reliable Payroll with a Steep Learning Curve" What do you dislike about Inova Payroll? As a new user, I found that navigation was not as intuitive as I felt like it should be. Many of the commands are "disguised" as icons or embedded on ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Inova is always quick to respond and help until problem is solved." What do you dislike about Inova Payroll? response is sometimes delayed during holidays ## Top-Rated Alternatives [ ![Paylocity](https://images.g2crowd.com/uploads/product/hd_favicon/bd6131cf9b0260bb95666ba5a37a54bb/paylocity.svg "Paylocity") Paylocity 4.4/5(6,155) ](https://www.g2.com/products/paylocity/reviews) [ ![UKG Ready](https://images.g2crowd.com/uploads/product/hd_favicon/b835aef8b35fc2846401a2836372f785/ukg-ready.svg "UKG Ready") UKG Ready 4.4/5(2,615) ](https://www.g2.com/products/ukg-ready/reviews) [ ![ADP Workforce Now](https://images.g2crowd.com/uploads/product/hd_favicon/1487565767/adp-workforce-now.svg "ADP Workforce Now") ADP Workforce Now 4.2/5(4,305) ](https://www.g2.com/products/adp-workforce-now/reviews) [ View All Alternatives ](https://www.g2.com/products/inova-payroll/competitors/alternatives) LM Lora M. Director of Operations Small-Business (50 or fewer emp.) 1/15/2026 "Reliable Payroll with a Steep Learning Curve" 3.5/5 What do you like best about Inova Payroll? I really enjoyed having access to a well-trained, knowledgeable, and helpful representative. She has gone above and beyond to help me learn to navigate Inova Payroll. I rely on the product's consistency, which gives me confidence that the payroll is processed correctly. I use the payroll PST report with each payroll, which assists me in creating the JE for entry into my accounting software to report payroll liability and expense items. I also value the fact that Inova sends SIMPLE IRA EE contributions directly to our third-party administrator, relieving me from handling funds transfers each payroll. Review collected by and hosted on G2.com. What do you dislike about Inova Payroll? As a new user, I found that navigation was not as intuitive as I felt like it should be. Many of the commands are "disguised" as icons or embedded on a page that doesn't feel very user-friendly. It has not been easy to do. I think it should be much more friendly and should not require a rep on the other end of the phone. I have used Qbooks payroll for years and did not have the same issues. None of our other tools integrate with Inova. I don't know if integration is available. The previous accountant said it was also difficult to navigate and relied heavily upon our rep to assist. Review collected by and hosted on G2.com. What problems is Inova Payroll solving and how is that benefiting you? Inova Payroll helps with accurate payroll processing and tracks employee data to avoid errors. The payroll PST report simplifies creating journal entries, and it eases fund transfers for SIMPLE IRA contributions, freeing me from handling them manually. Review collected by and hosted on G2.com. Show More Response from Laura Frieden of Inova Payroll [Editedit](https://www.g2.com/survey_responses/inova-payroll-review-12219147/official_response/edit) Hi Lora - Thank you so much for taking the time to provide your detailed feedback. I'm glad our technology and support give you the confidence to know payroll is processed correctly! We have strong integrations with many widely used business platforms. Please reach out to me directly at lfrieden@inovapayroll.com with more details on which tools you're looking to integrate, as I'd love to see how we can help on that front. 4/14/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shawn M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn M.") SM Shawn M. Controller Small-Business (50 or fewer emp.) 4/29/2025 "The best Payroll Company you could ask for!" 5/5 What do you like best about Inova Payroll? Payroll can be difficult to manage and time consuming. Having Inova work with me is excellent as it provides an avenue to preview everything before submitting. It's like having a second set of eyes that already knows what you're looking for to begin with. Their support team, is exceptional. They practically should BE on payroll they are such a valued asset to my role and company. I'm constantly in communication with Inova about one thing or another and they are the easiest company to do business with. Ashley is the BEST! Review collected by and hosted on G2.com. What do you dislike about Inova Payroll? The constant email receipts to everything, even when you're in the same initial service request can be a bit much. I'd like to see a continuous back-and-forth email thread for reference. Other than that, Inova is exceptional. Review collected by and hosted on G2.com. What problems is Inova Payroll solving and how is that benefiting you? Inova is providing support which allows me to free up some of the hours of my day. Review collected by and hosted on G2.com. Show More 4/14/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Peter M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter M.") PM Peter M. Administrative Director Mid-Market (51-1000 emp.) 11/7/2022 "Effortless Payroll Management with Excellent Support" 5/5 What do you like best about Inova Payroll? I like how quickly we can get help and assistance with Inova Payroll. We have a dedicated customer relations person who really knows the software and helps us out quickly. There's no nickel and diming; we pay for the service and know exactly what we're going to get without a bunch of upselling or anything like that. The initial setup wasn't too bad, and they did a really good job of walking us through it. It was actually a much easier process than I've had with a number of other softwares. Review collected by and hosted on G2.com. What do you dislike about Inova Payroll? I wish it integrated a little bit better with some of our other softwares. But in general, it does a really good job of that. Most integration issues are on the side of the other products. I don't have too many complaints. Review collected by and hosted on G2.com. What problems is Inova Payroll solving and how is that benefiting you? Inova Payroll helps us keep our payroll organized, ensures timely completion, and maintains legal compliance. It allows employees quick access to their benefits and PTO, reducing errors and boosting efficiency. Review collected by and hosted on G2.com. Show More 1/15/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Corina T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corina T.") CT Corina T. Human Resources, Benefits Manager Enterprise (\> 1000 emp.) 1/15/2026 "Exceptional Service, Seamless Solutions" 4.5/5 What do you like best about Inova Payroll? The customer service at Inova Payroll is exceptional. Their team is knowledgeable, friendly, and quick to respond to requests for assistance. They consistently provide helpful suggestions when we are unsure how to proceed, which makes problem-solving efficient and stress-free. One of the standout qualities of Inova is how well their various divisions work together to complete tasks seamlessly. This level of collaboration ensures smooth implementation and ongoing support across all areas of service. We are extremely satisfied with Inova’s service and recently signed a new contract to include Compensation Management, Benefits, Recruitment, Leave Management, and multiple EDI file feed integrations (including 401(k), COBRA link, Time & Attendance implementation, HSA/FSA, etc.). We are also excited to adopt their new AI feature in the near future. Overall, Inova Payroll has proven to be a reliable and innovative partner, and we look forward to continuing this relationship for many years to come. Review collected by and hosted on G2.com. What do you dislike about Inova Payroll? Currently, there is nothing we dislike about Inova Payroll. In the past, we experienced some service-related issues; however, Inova was quick to address these concerns by aligning us with a highly qualified account manager. Since then, our experience has been excellent, and we appreciate their responsiveness and commitment to continuous improvement. Review collected by and hosted on G2.com. What problems is Inova Payroll solving and how is that benefiting you? Our organization previously relied on multiple outside vendors to manage benefit enrollment tasks, which resulted in inefficiencies, manual processes, and frequent errors. We had numerous EDI file setups and still required manual updates when carriers could not support automated feeds. These processes were time-consuming and required constant monitoring due to software issues and setup errors. Additionally, our compensation review process was paper-based, creating significant challenges with over 1,500 employees across multiple U.S. locations. How is Inova Payroll benefiting your organization? Inova Payroll’s expanded offerings now align with our evolving needs, enabling us to streamline operations and reduce manual work. Their solutions will help us: Improve efficiency and accuracy by reducing manual updates and minimizing human error. Automate compensation reviews through a Performance Management and Compensation process, eliminating paper and saving time. Enhance recruitment with the upcoming implementation of their recruitment platform. As our company experiences rapid growth and operates across many locations, Inova’s ability to scale and grow—especially under the UKG parent company—has been instrumental. We look forward to continuing this partnership for many years as we modernize and simplify HR operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Allie I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allie I.") AI Allie I. Practice Manager Mid-Market (51-1000 emp.) 8/22/2022 "I have been nothing but beyond satisfied with the entire team!" 5/5 What do you like best about Inova Payroll? the new updates have been great! Everything works well Review collected by and hosted on G2.com. What do you dislike about Inova Payroll? Sometimes there are glitches and we havent been able to submit payroll. Review collected by and hosted on G2.com. What problems is Inova Payroll solving and how is that benefiting you? They take out all the headaches by working with you and solving problems. Review collected by and hosted on G2.com. Show More 7/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Carley G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carley G.") CG Carley G. Human Resources Manager Mid-Market (51-1000 emp.) 4/24/2026 "Outstanding Rep Support, but Payroll and HR/Reporting Integration Needs Work" 3/5 What do you like best about Inova Payroll? Hands down - Shelley, my Inova rep. She consistently goes above and beyond to ensure that I have all the tools and access to run payroll, maintain employment records, and run reporting. Review collected by and hosted on G2.com. What do you dislike about Inova Payroll? The lack of system support for integration on the back end of Inova - the payroll and HR/Reporting side do not talk to each other. Causing a lot of manual processes for reporting execution. Review collected by and hosted on G2.com. What problems is Inova Payroll solving and how is that benefiting you? I do like that the reports are very customizable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller FW Faye W. Bookkeeper/HR Small-Business (50 or fewer emp.) 10/7/2025 "Problem Solvers" 5/5 What do you like best about Inova Payroll? It takes the worry off of me and the reports are easy to understand. Review collected by and hosted on G2.com. What do you dislike about Inova Payroll? I have never been disappointed using Inova. I like everything. Once I learned how to navaigate, reports were easy to find Review collected by and hosted on G2.com. What problems is Inova Payroll solving and how is that benefiting you? The biggest problem they are helping me solve is simply doing payroll. They are the best and they have taken a big load off of me and with them doing it, I know everything is correct. Helps me understand everything involved and the process involved when submiting payroll Review collected by and hosted on G2.com. Show More 4/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BP Bonita P. 1/27/2026 "Effortless Payroll Management for Small Businesses --owner" 5/5 What do you like best about Inova Payroll? I use Inova Payroll for my bagel shop, and they handle my weekly payroll and keep everything up to date. They take care of direct deposits and getting checks to all of our employees, and they also did our W-2, making paying our employees easy. I like that they send me reminders every Sunday or Monday morning, and my representative, Joshua, is quick to help whenever I have questions. It's easy to stay on top of what needs to be done with them on my team, and my partner appreciates that I don't have to spend so much time since I'm able to get payroll completed so fast. The initial setup was very easy, and I'm grateful my brother's shop recommended Inova Payroll to me. Review collected by and hosted on G2.com. What do you dislike about Inova Payroll? can not think of anything as of now Review collected by and hosted on G2.com. What problems is Inova Payroll solving and how is that benefiting you? Inova Payroll simplifies payroll with direct deposits and check distribution, handling W-2 tasks, and making employee payments easy. The reminders and responsive rep help me stay organized and save time, allowing for quick payroll completion. Review collected by and hosted on G2.com. Show More Response from Laura Frieden of Inova Payroll [Editedit](https://www.g2.com/survey_responses/inova-payroll-review-12267174/official_response/edit) Thank you, Bonita. It means so much to hear that payroll has become simpler and faster for you. We truly appreciate your brother recommending us and are proud to partner with your business. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shelly P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shelly P.") SP Shelly P. 1/28/2026 "Exceptional Customer Service with Stellar Support" 5/5 What do you like best about Inova Payroll? I love the customer service I receive from my payroll processor, Tynisha Sanders. She is amazing and makes me feel as though I am her only customer, being very responsive, helpful, and professional. You can even hear the smile in her voice! The whole team at Inova Payroll is wonderful and works together to provide the best service around. I've never had any issues; if there's a special report I need, they program it into the system. Their customer service is amazing. Review collected by and hosted on G2.com. What do you dislike about Inova Payroll? Nothing!! I always get the best service! Review collected by and hosted on G2.com. What problems is Inova Payroll solving and how is that benefiting you? I use Inova Payroll for processing weekly payroll and taxes, managing team member onboarding, ensuring timely payments, and handling taxes efficiently. Review collected by and hosted on G2.com. Show More Response from Laura Frieden of Inova Payroll [Editedit](https://www.g2.com/survey_responses/inova-payroll-review-12269251/official_response/edit) Shelly, we truly appreciate your kind words. Tynisha and the entire team take great pride in providing that level of care and responsiveness. Thank you for the opportunity to support you! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MP Marc P. Controller Small-Business (50 or fewer emp.) 1/15/2026 "Effortless Payroll with Exceptional Support" 5/5 What do you like best about Inova Payroll? I use Inova Payroll for processing payroll and filing and paying payroll taxes. I love that I don't have to do tax calculations or worry about remitting taxes to the federal and various state governments. The software is very easy to use, but the best part is the responsiveness of the support staff if I have a question or problem. My favorite feature is the integrated mobile-device-based timeclock, which saves me from having to calculate hours and do overtime calculations. Review collected by and hosted on G2.com. What do you dislike about Inova Payroll? I wish that it was a little more self-service for the employees with tax and deposit information. They are still required to give me their information, which I then enter into the system if they wish to change withholding or deposit accounts. Review collected by and hosted on G2.com. What problems is Inova Payroll solving and how is that benefiting you? I use Inova Payroll for processing payroll and tax remittances, eliminating manual tax calculations. The integrated mobile timeclock simplifies hours and overtime tracking. The software is user-friendly, and the support team's responsiveness is invaluable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Categories on G2 [Payroll](https://www.g2.com/categories/payroll)[Time Tracking](https://www.g2.com/categories/time-tracking-software)[Performance Management](https://www.g2.com/categories/performance-management) [Payroll](https://www.g2.com/categories/payroll)[Time Tracking](https://www.g2.com/categories/time-tracking-software)[Performance Management](https://www.g2.com/categories/performance-management)[Core HR](https://www.g2.com/categories/core-hr)[Onboarding](https://www.g2.com/categories/onboarding-software)[Time & Attendance](https://www.g2.com/categories/time-attendance)[Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats)[HCM Software](https://www.g2.com/categories/hcm-software)[Benefits Administration](https://www.g2.com/categories/benefits-administration)[Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems)[Earned Wage Access](https://www.g2.com/categories/earned-wage-access) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the most affordable visitor management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-visitor-management-software-for-smbs)[Which rebate management SaaS platforms have the best analytics and reporting for a finance team that needs to show leadership the actual ROI of their rebate program?](https://www.g2.com/discussions/which-rebate-management-saas-platforms-have-the-best-analytics-and-reporting-for-a-finance-team-that-needs-to-show-leadership-the-actual-roi-of-a-rebate-program)[Braze vs CleverTap vs MoEngage: which mobile marketing platform is actually better for a mid-size app with 500K monthly active users?](https://www.g2.com/discussions/braze-vs-clevertap-vs-moengage-which-mobile-marketing-platform-is-actually-better-for-a-mid-size-app-with-500k-monthly-active-users) [What are the most dependable community association management platforms based on reviews from HOA and property managers?](https://www.g2.com/discussions/what-are-the-most-dependable-community-association-management-platforms-based-on-reviews-from-hoa-and-property-managers)[How do enterprise teams use technology review platforms to research and compare software solutions before committing to a purchase decision?](https://www.g2.com/discussions/how-do-enterprise-teams-use-technology-review-platforms-to-research-and-compare-software-solutions-before-committing-to-a-purchase-decision)[Pros and Cons Details](https://www.g2.com/products/inova-payroll/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)