Helpwise Reviews & Product Details

The thing I like the best is they gave free personal inbox. All our team members use that as their office e-mail and the shared inbox we use as the regular support channel for our clients. So it helps us to reduce personal inbox expenses which may cost $$ per month. The second thing I like most is that they have the zenbox feature which helps to check & reply to all e-mail from one single place. Review collected by and hosted on G2.com.

The thing I dislike is the file manager. When I use Google Drive I can upload a file once and use it multiple times to send anyone. But I can't use helpwise file manager in that way. Every time needs to upload the same file and its stores on the file manager. It looks annoying. Review collected by and hosted on G2.com.

I like how easy it is to respond to customers in real time in a consolidated place. Review collected by and hosted on G2.com.

Every time someone emails me through Helpwise, I get a notification to my work email, which is great. I wish I could directly reply through my work email instead of logging into Helpwise every time. Review collected by and hosted on G2.com.

You can separate each inbox clearly and without the clutter of folders and tabs! You're not left searching for features because everything shows up at the top of your bar. It's very clean and minimalistic! No bells and whistles needed to get through! Helpwise has made managing multiple business emails a smooth process! Review collected by and hosted on G2.com.

The need for 24/7 support is vital when you have customers that have businesses in America. I have to address most customer service concerns at 3am, which starts my days late. Other than that, there's nothing I can think of that I dislike! Review collected by and hosted on G2.com.

Helpwise is an amazing tool that I didn't know I needed until I needed it. When you get an onslaught of customer inquiries and need to be on the same page with your team on how to handle them and respond this is the tool. Shared inboxes can change your life, seriously. Give you the ability to share the workload and not worry about Dan being out of the "office" today because his son or daughter got sick. Review collected by and hosted on G2.com.

Although this isn't a cheap tool for more of the advanced features most people will be fine with just using one of the lower-tiered options unless you need unlimited automation. They also have a number of add-ons that are pretty powerful like more automation or adding chatbot features to your plan. Review collected by and hosted on G2.com.

I love the simplicity. A lot of programs are too bulky or have too many features. Helpwise has everything you need and it's quite easy to navigate. The setup was so simple. Review collected by and hosted on G2.com.

I haven't found anything so far. There is a universal inbox feature that is in Beta right now and I'm looking forward to the completed version. I think it will be a great improvement to an already great system. Review collected by and hosted on G2.com.

I like that I am able to manage multiple inboxes at once. I like that I am able to use templates with custom images (Hyperise) in my responses to customers. The service is fast, and support is generally quite fast in responding to any questions. Review collected by and hosted on G2.com.

There aren't too many things to dislike. I wish there were more integrations, as some of the tools I use aren't available as integrations on the platform. Review collected by and hosted on G2.com.

Helpwise lets me create a standalone "inbox" for a number of channels. I have one for FB messages, my support email, a chatbot on my website...and another email for a second business.

I love that I can see all the incoming messages in one spot and then assign to a team member as needed. We can also leave team-only notes per message. Review collected by and hosted on G2.com.

Not really a dislike per-se, but the way the inboxes are shown/managed could be smoother. It's not bad at all, but it can be easy to get a little lost when setting automation tags or updating some of the settings. Review collected by and hosted on G2.com.

It's so easy to share insights on customer service needs, to bring in another team member, and to see what is and is not being handled in a timely manner. Review collected by and hosted on G2.com.

I would love to be able to see statuses on tickets, to know what's been handled, where we are stuck waiting. I'd also love better search functionality. Review collected by and hosted on G2.com.

The ability to automate a shared inbox and still give customers a personal touch by surfacing important info, tagging priority messages, and giving agents the right message and resources to answer customer inquiries (via their canned messages, and built-in held docs and live chat) Review collected by and hosted on G2.com.

Email integrations and features lack the technical features and workflow to replace all of your inbox needs for now, especially for imap/smtp connections. Also, there could be a more refined help desk workflow and better integration across tool such as the live chat and knowledgebase. Overall, they are headed in the right direction but have some important short-commings to address. Review collected by and hosted on G2.com.

Helpwise is a user-friendly and organized software that assists our organization in responding to our donor's queries efficiently and in a standardized manner. It has unique features like adding tags to queries, notes sections to follow up with team members, and the snoozing option, which allows us to revisit unsolved situations. Review collected by and hosted on G2.com.

Helpwise sometimes experiences technical issues, where the tags aren't added efficiently, the emails are not sent, and occasionally there are issues with lagging messages in the Instagram inbox. Review collected by and hosted on G2.com.