--- title: Helpwise Reviews meta\_title: 'Helpwise Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 181 reviews by the users' company size, role or industry to find out how Helpwise works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 181 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Helpwise Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Helpwise but has limited features. Are you part of the Helpwise team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. * * * Seller [Saas Labs](https://www.g2.com/sellers/saas-labs) Discussions [Helpwise Community](https://www.g2.com/products/helpwise/discuss) Languages Supported English Solution Type All-in-One Overview by Gaurav Sharma Show More ## Pricing Pricing provided by Helpwise. ### Standard $12.00 1 User Per Month ### Premium $23.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/helpwise/pricing) ## Top-Rated Alternatives [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ View All Alternatives ](https://www.g2.com/products/helpwise/competitors/alternatives) ## User Insights Average based on 181 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Deep S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep S.") DS Deep S. Co-Founder Small-Business (50 or fewer emp.) 11/17/2023 "Buggy and super basic functionalities" 0/5 What do you like best about Helpwise? Ability to track and respond to all emails from one place Review collected by and hosted on G2.com. What do you dislike about Helpwise? Their UI is annoying. The app has tons of bugs. It doesnt look like its actively being worked on or maintained by Engineering support. Some of the most basic features that you expect from a paid platform are missing or they just dont work. eg. you ll end up adding multiple same tags to the email. The pagination functionality is buggy and as you move from 1 page to another, you ll find the same emails repeating when the page number is increasing. We had a terrible experience when responding to a client email - the email sender name did not update to the Inbox email user so the client ended up getting an email from my name but someone elses email id. Infact I dont know if this is just for my visibility or if the client actually sees this. Even in that case the UI is confusing. The rules to auto close emails doesnt work. RIDICULOUS!! I havnt see a more dumb platform for what its worth. Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? Universal Inbox for multiple support inboxes Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Helpwise? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Helpwise ](https://www.g2.com/products/helpwise/discussions/new) GU Guest User • Last activity over 1 year ago What is Helpwise used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) ![Rhys L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhys L.") RL Rhys Lynn • Last activity almost 3 years ago What it the most powerful feature you've found in Helpwise that might not be readily apparent? 2 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/50248-what-it-the-most-powerful-feature-you-ve-found-in-helpwise-that-might-not-be-readily-apparent) [ View all Discussions ](https://www.g2.com/products/helpwise/discuss) ## Pricing Options Pricing provided by Helpwise. ### Standard $12.00 1 User Per Month ### Premium $23.00 1 User Per Month ### Advanced $39.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/helpwise/pricing) Helpwise Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front 4.7/5(2,507) [ Compare Now ](https://www.g2.com/compare/front-vs-helpwise) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/help-scout-vs-helpwise) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") Hiver in Gmail 4.6/5(1,283) [ Compare Now ](https://www.g2.com/compare/helpwise-vs-hiver-in-gmail) ##### ##### Helpwise Features Design Personalization Productivity Tools Notes Internal Discussion Assignments and Tasks Analytics Trends Performance Tracking Email Tracking Inbox Tools Unified Inbox Filters Notifications [ View More Features ](https://www.g2.com/products/helpwise/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Email Client](https://www.g2.com/categories/email-client)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Business process management software reviews](https://www.g2.com/discussions/business-process-management-software-reviews-experts-needed)[What's the best sales engagement platform for small sales teams under 25 reps that need multi-channel outreach without enterprise complexity?](https://www.g2.com/discussions/what-s-the-best-sales-engagement-platform-for-small-sales-teams-under-25-reps-that-need-multi-channel-outreach-without-enterprise-complexity)[Which fleet management platforms have the strongest reputation for reliable uptime and accurate data when everything is running at full capacity?](https://www.g2.com/discussions/which-fleet-management-platforms-have-the-strongest-reputation-for-reliable-uptime-and-accurate-data-when-everything-is-running-at-full-capacity) [Which wide column database is most trusted by data architects based on user reviews?](https://www.g2.com/discussions/which-wide-column-database-is-most-trusted-by-data-architects-based-on-user-reviews)[Best cloud-based budgeting and forecasting solutions](https://www.g2.com/discussions/best-cloud-based-budgeting-and-forecasting-solutions)[Pros and Cons Details](https://www.g2.com/products/helpwise/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)