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Helpwise Reviews & Product Details

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.

Seller

Saas Labs

Languages Supported

English

Overview by

Gaurav Sharma

Discussions

Helpwise Community

Pricing

Pricing provided by Helpwise.

Standard

$12.00

1 User Per Month

Premium

$23.00

1 User Per Month

View More Pricing Information

Top-Rated Alternatives

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Helpwise Integrations

(1)

Integration information sourced from real user reviews.

Helpwise Media

Helpwise Demo - Handle all the mailboxes from one dashboard

Helpwise allows you to view and manage conversations from multiple channels from a single dashboard

Helpwise Demo - Collaborate with your teammates

Collaborate on customer queries with your team members by mentioning them inside conversation threads using Mentions.

Helpwise Demo - Prevent Double Replies and Duplicate Responses

Tracking which team member is reading the same email as you on the other end is impossible if you're not using a shared inbox. It can lead to problems like double responses and contradicting replies. Helpwise's inbuilt Collision Detection system helps in preventing this issue by showing you wh...

Using our Automation Rules feature, you can automate tasks like conversation assignments, email tagging, replies, forwards, and much more!

Helpwise Reviews (181)

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Shade O.

Events Strategist

Small-Business (50 or fewer emp.)

10/22/2021

"Easy to setup and use!"

5/5

What do you like best about Helpwise?

I love the fact that the interface is very similar to Gmail so it not hard to get familiar with the platform.

In addition, the fact that we can set different permissions for each team member is great!

The move into social media ;to manage your social media messages) is also a very welcome development! Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

They had some lauding issues earlier but it has lessened although there is the occasional hiccup. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/19/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Simple, Very easy to use, user friendly"

5/5

What do you like best about Helpwise?

well, the ability to use helpwise to answer our client's problems or issues make it more awesome to use helpwise Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

right now I don't have any problem with helpwise, but it would be awesome to have a calling where we can talk with the persons contacting us Review collected by and hosted on G2.com.

Recommendations to others considering Helpwise:

I recommend helpwise if you have software that operate for a lot of people. it helps when they are experiencing troubles and other issues, and it is frustrating for the users when they cannot talk or contact anybody who knows the software that they are using Review collected by and hosted on G2.com.

What problems is Helpwise solving and how is that benefiting you?

I am a technical support for the trashbutlers whenever they have issues logging in, clocking in and out, etc. in terms of benefits, it just makes my job easier Review collected by and hosted on G2.com.

Nilesh M.

Co-Founder

Small-Business (50 or fewer emp.)

11/16/2021

"Helpwise is great for Team Inbox and Support across various channels"

5/5

What do you like best about Helpwise?

It is reliable, supports integrations and enables us to provide support across multiple channels. It works well and is constantly improving. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

At times it has been slow and can be buggy as the team is constantly working on new integrations but they do push constant updates so I am fine it with it. Review collected by and hosted on G2.com.

Josie K.

Aquisition Specialist

Small-Business (50 or fewer emp.)

11/11/2021

"Helpwise helped our team organize our inbox and get back in touch with our customers!"

4.5/5

What do you like best about Helpwise?

The tagging system is super helpful! We can see what our customers consistently have issues with, so we can fix them in a meaningful way. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

I wish there were a sending limit higher than 20 recipients! I also wish there was a dashboard to compare tags and more complex analytics on tags. Review collected by and hosted on G2.com.

Shikhar S.

Video Producer

Small-Business (50 or fewer emp.)

10/23/2021

"A good shared inbox for better management"

4.5/5

What do you like best about Helpwise?

I am very happy with Helpwise. It has helped me streamline my help desk and has all the features I need for our business. This includes the ability to access it from Gmail or through the app on your phone! Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

When I receive an email, the only thing that bothers me is that I can not always hear the buzz of my phone when it arrives in some form of communication. Other than that little problem with Helpwise - which really is not that big of a deal considering how much else they have to offer! Review collected by and hosted on G2.com.

Verified User in E-Learning

Small-Business (50 or fewer emp.)

10/19/2021

"Positive experience in customer support"

3.5/5

What do you like best about Helpwise?

I like the structure that is easy to navigate, as well as saved replies for frequent and repetitive cases. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

That there's no warning if I mention attachment, and then forget to upload it like on Gmail. Review collected by and hosted on G2.com.

Recommendations to others considering Helpwise:

I would recommend Helpwise to a team that has many users who frequently ask for help, and when the support team grows to a few people. Helpwise will help keep everything organized, and every user will get a response. Review collected by and hosted on G2.com.

What problems is Helpwise solving and how is that benefiting you?

We have many benefits since we use Helpwise, its notes, comments, tags, and saved replies save our support team time and effort, and we are more helpful to our users. Review collected by and hosted on G2.com.

Verified User in E-Learning

Small-Business (50 or fewer emp.)

10/22/2021

"it simplifies customer service in a very omni channel way"

4/5

What do you like best about Helpwise?

helpwise.io is a new bot that can help you solve customer queries across multiple channels, like email, live chat, and even social media. This is cutting-edge technology that's not available anywhere else on the market. I'm impressed with how it can track everything in one place and tell how many customers you've helped, so you know you're on the right track. This advanced bot is something you want to check out because it's unlike anything you've ever seen before. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

there is nothing so far which I didn't like Review collected by and hosted on G2.com.

Recommendations to others considering Helpwise:

if you have customers and queries coming from many different sources...HELPWISE is a go-to tool if you can afford it. Review collected by and hosted on G2.com.

What problems is Helpwise solving and how is that benefiting you?

I run a customer support business and I have been having a tough time managing my customer support tickets. We have a lot of customers and I need to be able to help them from multiple channels. I was looking for a solution to my problem and what I found was helpwise.io. This product is really easy to use and it can help me manage my customer support tickets from multiple channels from one place. I am really excited to try this. Review collected by and hosted on G2.com.

Luke W.

CEO

Small-Business (50 or fewer emp.)

10/22/2021

"Helpwise - A great modern shared mailbox!"

4/5

What do you like best about Helpwise?

Helpwise is an excellent shared mailbox portal with additional features such as a live-chat and help center. It helps bring all support functions for the company inhouse in one single location and makes the whole customer or internal support routes a lot more efficent. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

Helpwise can be a bit of a learning curve at first but this is fine for seasoned professionals like IT, Customer Ex. and HR staff who are familar with helpdesk alternative softwares. Review collected by and hosted on G2.com.

Josh v.

Turns Supervisor

Mid-Market (51-1000 emp.)

2/24/2022

"A useful tool"

3.5/5

What do you like best about Helpwise?

The platform is user-friendly and doesn't take much time to grow accustomed to. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

I wish that all my flagged messages remained flagged when it transferred our emails from Outlook. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/25/2021

"Helpwise as a tool for efficient communication"

4.5/5

What do you like best about Helpwise?

I like best the efficient way in which you can communicate with your peers via mentions. I like how easily you can order your inbox and being able to create a work space comfortable for everybody. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

I would like to have more options when creating rules. Anyway, they work very well and helps us being organized. Review collected by and hosted on G2.com.