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Helpwise

By Saas Labs

4.6 out of 5 stars

How would you rate your experience with Helpwise?

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Helpwise Reviews & Product Details

Profile Status

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Pricing

Pricing provided by Helpwise.

Standard

$12.00
1 User Per Month

Premium

$23.00
1 User Per Month

Helpwise Integrations

(1)
Integration information sourced from real user reviews.

Helpwise Media

Helpwise Demo - Handle all the mailboxes from one dashboard
Helpwise allows you to view and manage conversations from multiple channels from a single dashboard
Helpwise Demo - Collaborate with your teammates
Collaborate on customer queries with your team members by mentioning them inside conversation threads using Mentions.
Helpwise Demo - Prevent Double Replies and Duplicate Responses
Tracking which team member is reading the same email as you on the other end is impossible if you're not using a shared inbox. It can lead to problems like double responses and contradicting replies. Helpwise's inbuilt Collision Detection system helps in preventing this issue by showing you wh...
Helpwise Demo - Automate your inbox
Using our Automation Rules feature, you can automate tasks like conversation assignments, email tagging, replies, forwards, and much more!
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Helpwise Reviews (181)

Reviews

Helpwise Reviews (181)

4.6
182 reviews

Pros & Cons

Generated from real user reviews
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Shade O.
SO
Events Strategist
Small-Business (50 or fewer emp.)
"Easy to setup and use!"
What do you like best about Helpwise?

I love the fact that the interface is very similar to Gmail so it not hard to get familiar with the platform.

In addition, the fact that we can set different permissions for each team member is great!

The move into social media ;to manage your social media messages) is also a very welcome development! Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

They had some lauding issues earlier but it has lessened although there is the occasional hiccup. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Simple, Very easy to use, user friendly"
What do you like best about Helpwise?

well, the ability to use helpwise to answer our client's problems or issues make it more awesome to use helpwise Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

right now I don't have any problem with helpwise, but it would be awesome to have a calling where we can talk with the persons contacting us Review collected by and hosted on G2.com.

Nilesh M.
NM
Co-Founder
Small-Business (50 or fewer emp.)
"Helpwise is great for Team Inbox and Support across various channels"
What do you like best about Helpwise?

It is reliable, supports integrations and enables us to provide support across multiple channels. It works well and is constantly improving. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

At times it has been slow and can be buggy as the team is constantly working on new integrations but they do push constant updates so I am fine it with it. Review collected by and hosted on G2.com.

Josie K.
JK
Aquisition Specialist
Small-Business (50 or fewer emp.)
"Helpwise helped our team organize our inbox and get back in touch with our customers!"
What do you like best about Helpwise?

The tagging system is super helpful! We can see what our customers consistently have issues with, so we can fix them in a meaningful way. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

I wish there were a sending limit higher than 20 recipients! I also wish there was a dashboard to compare tags and more complex analytics on tags. Review collected by and hosted on G2.com.

Shikhar S.
SS
Video Producer
Small-Business (50 or fewer emp.)
"A good shared inbox for better management"
What do you like best about Helpwise?

I am very happy with Helpwise. It has helped me streamline my help desk and has all the features I need for our business. This includes the ability to access it from Gmail or through the app on your phone! Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

When I receive an email, the only thing that bothers me is that I can not always hear the buzz of my phone when it arrives in some form of communication. Other than that little problem with Helpwise - which really is not that big of a deal considering how much else they have to offer! Review collected by and hosted on G2.com.

Verified User in E-Learning
UE
Small-Business (50 or fewer emp.)
"Positive experience in customer support"
What do you like best about Helpwise?

I like the structure that is easy to navigate, as well as saved replies for frequent and repetitive cases. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

That there's no warning if I mention attachment, and then forget to upload it like on Gmail. Review collected by and hosted on G2.com.

Verified User in E-Learning
UE
Small-Business (50 or fewer emp.)
"it simplifies customer service in a very omni channel way"
What do you like best about Helpwise?

helpwise.io is a new bot that can help you solve customer queries across multiple channels, like email, live chat, and even social media. This is cutting-edge technology that's not available anywhere else on the market. I'm impressed with how it can track everything in one place and tell how many customers you've helped, so you know you're on the right track. This advanced bot is something you want to check out because it's unlike anything you've ever seen before. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

there is nothing so far which I didn't like Review collected by and hosted on G2.com.

LW
CEO
Small-Business (50 or fewer emp.)
"Helpwise - A great modern shared mailbox!"
What do you like best about Helpwise?

Helpwise is an excellent shared mailbox portal with additional features such as a live-chat and help center. It helps bring all support functions for the company inhouse in one single location and makes the whole customer or internal support routes a lot more efficent. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

Helpwise can be a bit of a learning curve at first but this is fine for seasoned professionals like IT, Customer Ex. and HR staff who are familar with helpdesk alternative softwares. Review collected by and hosted on G2.com.

JV
Turns Supervisor
Mid-Market (51-1000 emp.)
"A useful tool"
What do you like best about Helpwise?

The platform is user-friendly and doesn't take much time to grow accustomed to. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

I wish that all my flagged messages remained flagged when it transferred our emails from Outlook. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business (50 or fewer emp.)
"Helpwise as a tool for efficient communication"
What do you like best about Helpwise?

I like best the efficient way in which you can communicate with your peers via mentions. I like how easily you can order your inbox and being able to create a work space comfortable for everybody. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

I would like to have more options when creating rules. Anyway, they work very well and helps us being organized. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Helpwise.

Standard

$12.00
1 User Per Month

Premium

$23.00
1 User Per Month

Advanced

$39.00
1 User Per Month
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Helpwise Features
Personalization
Notes
Internal Discussion
Assignments and Tasks
Trends
Performance Tracking
Email Tracking
Unified Inbox
Filters
Notifications
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