--- title: Helpwise Reviews meta\_title: 'Helpwise Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 181 reviews by the users' company size, role or industry to find out how Helpwise works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 181 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Helpwise Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Helpwise but has limited features. Are you part of the Helpwise team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. * * * Seller [Saas Labs](https://www.g2.com/sellers/saas-labs) Discussions [Helpwise Community](https://www.g2.com/products/helpwise/discuss) Languages Supported English Solution Type All-in-One Overview by Gaurav Sharma Show More ## Pricing Pricing provided by Helpwise. ### Standard $12.00 1 User Per Month ### Premium $23.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/helpwise/pricing) ## Top-Rated Alternatives [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ View All Alternatives ](https://www.g2.com/products/helpwise/competitors/alternatives) ## User Insights Average based on 181 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 3/9/2022 "Hello? Is anyone there?" 2/5 What do you like best about Helpwise? Helpwise is a tool we use everyday to provide communication and support to our customers. Helpwise's inbox feature works well for us and does what we need it to do. I like that I can schedule emails to send at a later date. Helpwise is also very affordable. Review collected by and hosted on G2.com. What do you dislike about Helpwise? The iOS app has great potential, but I have found it challenging and glitchy to use so far. The UI could also use a modern touch but that isn’t the end of the world. However, My biggest gripe is with their support. Helpwise doesn’t have a knowledge base where I can easily find information and tutorials myself (which I find odd, given that this is one of the features they offer - why not back your own product and use your own help center feature?), so the only way to get support is to email or use their live chat function, which isn’t monitored often. 
I often get a delayed response and told someone is "looking into it" or "checking with the team" - but then I never hear a solution or recommendation after that... I often have to chase several times for any type of support - and very rarely am I provided helpwise advice or instructions on how to navigate around Helpwise. Some questions I've asked months ago and am still yet to get a response 😓  I really do see potential in Helpwise, but as I work in software support myself, I guess I have high expectations of reasonable response times and informative solutions and have found helpwise to be very underwhelming. Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? I can use Helpwise to manage two different businesses and assign support team to tickets so we can easily keep on top of all our queries in a prompt and timely manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/24/2021 "Great Idea, Poorly Executed" 1.5/5 What do you like best about Helpwise? Organization of emails from various inboxes. The ability to assign emails to a team member. The text integration with RingCentral would be amazing if it worked properly. Review collected by and hosted on G2.com. What do you dislike about Helpwise? Poor support. Issues take at least a month to resolve, with our latest issue still ongoing since Sept. 15 (It's not Nov. 24th). Difficult to contact support and very unprofessional "My name is Sponge Bot". Also constantly have to follow up with support to get an answer. Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? Organization. Unfortunately, with all the issues encountered, it's been counter-productive in many ways. Review collected by and hosted on G2.com. Show More 8/10/2023 Validated ReviewerIncentivizedSource: Seller invite ## Questions about Helpwise? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Helpwise ](https://www.g2.com/products/helpwise/discussions/new) GU Guest User • Last activity over 1 year ago What is Helpwise used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) ![Rhys L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhys L.") RL Rhys Lynn • Last activity almost 3 years ago What it the most powerful feature you've found in Helpwise that might not be readily apparent? 2 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/50248-what-it-the-most-powerful-feature-you-ve-found-in-helpwise-that-might-not-be-readily-apparent) [ View all Discussions ](https://www.g2.com/products/helpwise/discuss) ## Pricing Options Pricing provided by Helpwise. ### Standard $12.00 1 User Per Month ### Premium $23.00 1 User Per Month ### Advanced $39.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/helpwise/pricing) Helpwise Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front 4.7/5(2,507) [ Compare Now ](https://www.g2.com/compare/front-vs-helpwise) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/help-scout-vs-helpwise) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") Hiver in Gmail 4.6/5(1,283) [ Compare Now ](https://www.g2.com/compare/helpwise-vs-hiver-in-gmail) ##### ##### Helpwise Features Design Personalization Productivity Tools Notes Internal Discussion Assignments and Tasks Analytics Trends Performance Tracking Email Tracking Inbox Tools Unified Inbox Filters Notifications [ View More Features ](https://www.g2.com/products/helpwise/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Email Client](https://www.g2.com/categories/email-client)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which load balancing software maintains session consistency even during planned server maintenance windows without routing users into broken states?](https://www.g2.com/discussions/which-load-balancing-software-maintains-session-consistency-even-during-planned-server-maintenance-windows-without-routing-users-into-broken-states)[Best tools for monitoring workloads in the cloud](https://www.g2.com/discussions/what-are-the-best-tools-for-monitoring-workloads-in-the-cloud)[Awardco vs Holisticly vs JOON for an employer-funded lifestyle spending account platform: which do benefits administrators find easiest to manage without it becoming a part-time job?](https://www.g2.com/discussions/awardco-vs-holisticly-vs-joon-for-an-employer-funded-lifestyle-spending-account-platform-which-do-benefits-administrators-find-easiest-to-manage-without-it-becoming-a-part-time-job) [Is a dedicated retail media platform worth it for a small brand managing Amazon ads?](https://www.g2.com/discussions/is-a-dedicated-retail-media-platform-worth-it-for-a-small-brand-managing-amazon-ads)[What's the best corporate identity protection software bundle for all employees, including credit monitoring?](https://www.g2.com/discussions/what-s-the-best-corporate-identity-protection-software-bundle-for-all-employees-including-credit-monitoring)[Pros and Cons Details](https://www.g2.com/products/helpwise/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)