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Compare Helpwise and Hiver 
Featured Products
At a Glance
Market Segments
Small-Business (90.4% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Free
Helpwise
Star Rating
(181)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansHiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in overall user satisfaction, reflected in its higher G2 Score compared to Helpwise. Users appreciate how Hiver streamlines email management, with features that allow for easy assignment and tracking of emails, enhancing team collaboration.
- Users say that Helpwise is effective for team organization, particularly with its colorful tagging system and internal notes that facilitate collaboration on tickets. However, while it serves its purpose well, it lacks the extensive feature set that Hiver offers for managing shared inboxes.
- Reviewers mention that Hiver's implementation process is notably smooth, with many users highlighting the intuitive onboarding experience. This ease of setup contrasts with Helpwise, which, while also user-friendly, does not receive the same level of praise for its initial setup.
- According to verified reviews, both platforms receive high marks for quality of support, but Helpwise stands out for its quick response times. Users have noted that Helpwise's support team is reliable and efficient, which is crucial for teams needing immediate assistance.
- G2 reviewers highlight that Hiver's shared inbox and email collaboration features significantly improve workflow efficiency, making it easier for teams to manage support and sales queries. In contrast, Helpwise, while functional, does not provide the same depth of features for email collaboration.
- Users report that Helpwise is simple to understand and train on, making it a good choice for teams looking for a straightforward solution. However, Hiver's advanced features and capabilities may be more beneficial for teams that require a more robust email management system.
Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Helpwise
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
8.9
124
9.0
987
Ease of Use
9.0
126
9.1
1,011
Ease of Setup
9.1
82
9.0
586
Ease of Admin
9.1
82
9.2
451
Quality of Support
9.2
116
9.2
915
Has the product been a good partner in doing business?
9.4
78
9.2
442
Product Direction (% positive)
9.4
102
9.1
980
Features by Category
Ticket and Case Management
9.0
24
8.8
211
|
Verified
9.1
25
8.7
214
|
Verified
9.1
23
8.6
221
|
Verified
9.0
20
8.5
206
|
Verified
8.8
19
8.2
177
|
Verified
9.0
26
8.3
190
9.1
25
8.6
205
|
Verified
8.0
24
8.1
111
Generative AI
Not enough data
7.2
74
Not enough data
7.3
73
Agentic AI - Help Desk
Not enough data
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Communication Channels
Feature Not Available
8.2
160
9.4
24
8.9
216
|
Verified
9.2
22
8.5
189
8.4
19
7.5
109
7.0
16
7.5
104
Platform
7.4
23
7.5
176
|
Verified
8.6
20
7.8
161
8.8
26
8.8
215
|
Verified
8.9
21
8.2
176
|
Verified
8.0
21
8.2
193
|
Verified
8.2
21
8.4
208
|
Verified
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
28
7.9
149
8.7
22
7.6
143
Feature Not Available
6.7
141
Design
Feature Not Available
7.9
142
Feature Not Available
7.3
142
8.1
32
8.0
144
8.9
31
8.2
144
8.5
25
7.8
141
Generative AI
8.1
7
7.1
107
8.1
7
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Not enough data
Coordination Tools
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Not enough data
Software Options
Feature Not Available
Not enough data
7.5
33
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Platform
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Not enough data
Support Automation
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Integrations
Not enough data
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Time Management
Not enough data
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Generative AI
Not enough data
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Agentic AI - Email Management
Not enough data
7.2
31
Not enough data
7.2
32
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.8
12
Not enough data
9.2
15
Not enough data
8.8
11
Not enough data
8.9
11
Not enough data
Feature Not Available
Not enough data
Internal Use
8.6
20
7.8
161
9.1
13
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.3
15
Not enough data
9.4
13
Not enough data
Generative AI
Not enough data
8.6
6
Self-Service Experience
9.0
10
8.6
7
9.0
10
8.3
7
Feature Not Available
8.6
7
8.0
9
8.3
7
Feature Not Available
8.3
7
Self-Service Platform
8.7
9
8.6
7
9.2
10
8.6
7
Feature Not Available
8.8
7
9.3
9
8.8
7
Agentic AI - Customer Self-Service
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
9.8(won by default)
9
Not enough data
9.4(won by default)
8
Not enough data
9.6(won by default)
8
Not enough data
Channels
9.8(won by default)
11
Not enough data
9.8(won by default)
8
Not enough data
9.2(won by default)
8
Not enough data
8.9(won by default)
6
Not enough data
9.4(won by default)
8
Not enough data
Insight
9.0(won by default)
5
Not enough data
9.5(won by default)
7
Not enough data
9.3(won by default)
7
Not enough data
9.4(won by default)
8
Not enough data
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpwise and Hiver are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Chatbots
Unique Categories
Helpwise is categorized as Email Client and Conversational Marketing
Hiver is categorized as Email Management, Complaint Management, Customer Service Automation, Google Workspace Communication Tools, and AI IT Agents
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Discussions
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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