# Helpwise vs Hiver Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hiver excels in overall user satisfaction, reflected in its higher G2 Score compared to Helpwise. Users appreciate how Hiver streamlines email management, with features that allow for easy assignment and tracking of emails, enhancing team collaboration.
- **Users say** that Helpwise is effective for team organization, particularly with its colorful tagging system and internal notes that facilitate collaboration on tickets. However, while it serves its purpose well, it lacks the extensive feature set that Hiver offers for managing shared inboxes.
- **Reviewers mention** that Hiver's implementation process is notably smooth, with many users highlighting the intuitive onboarding experience. This ease of setup contrasts with Helpwise, which, while also user-friendly, does not receive the same level of praise for its initial setup.
- **According to verified reviews** , both platforms receive high marks for quality of support, but Helpwise stands out for its quick response times. Users have noted that Helpwise's support team is reliable and efficient, which is crucial for teams needing immediate assistance.
- **G2 reviewers highlight** that Hiver's shared inbox and email collaboration features significantly improve workflow efficiency, making it easier for teams to manage support and sales queries. In contrast, Helpwise, while functional, does not provide the same depth of features for email collaboration.
- **Users report** that Helpwise is simple to understand and train on, making it a good choice for teams looking for a straightforward solution. However, Hiver's advanced features and capabilities may be more beneficial for teams that require a more robust email management system.



| | Helpwise | Hiver | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 181 | 1,283 | 
| **Largest Market Segment** | Small-Business (90.4% of reviews) | Small-Business (66.9% of reviews) | 
| **Entry Level Price** | $12.00 1 User Per Month | Free | 

---
## Top Pros & Cons

### Helpwise

Pros:
- Customer Management (1 reviews)
- Customer Support (1 reviews)


### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

---
## Ratings Comparison
| Rating | Helpwise | Hiver | 
|---|---|---|
  | **Meets Requirements** | 8.9 (124 reviews) | 9.0 (993 reviews) | 
  | **Ease of Use** | 9.0 (126 reviews) | 9.1 (1017 reviews) | 
  | **Ease of Setup** | 9.1 (82 reviews) | 9.0 (593 reviews) | 
  | **Ease of Admin** | 9.1 (82 reviews) | 9.2 (454 reviews) | 
  | **Quality of Support** | 9.2 (116 reviews) | 9.2 (921 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (78 reviews) | 9.2 (445 reviews) | 
  | **Product Direction (% positive)** | 9.4 (102 reviews) | 9.1 (986 reviews) | 

---
## Pricing

### Helpwise

#### Entry-Level Pricing

Plan: Standard

Price: $12.00 1 User Per Month

Key Features:
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules

[Browse all 4 editions](https://www.g2.com/products/helpwise/pricing)

#### Free Trial

Yes

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.6/10 | 46 |
| **Hiver** | 8.0/10 | 352 |

#### Ticket and Case Management

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (24 reviews) | 8.8 (212 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.1 (25 reviews) | 8.8 (216 reviews) ✓ Verified | 
| **Workflow** | 9.1 (23 reviews) | 8.6 (223 reviews) ✓ Verified | 
| **Response Automation** | 9.0 (20 reviews) | 8.5 (205 reviews) ✓ Verified | 
| **SLA Management** | 8.8 (19 reviews) | 8.2 (177 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.0 (26 reviews) | 8.3 (189 reviews) | 
| **Ticket Collaboration** | 9.1 (25 reviews) | 8.6 (209 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.0 (24 reviews) | 8.1 (112 reviews) | 

#### Generative AI

| Feature | Helpwise | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (74 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (73 reviews) | 

#### Agentic AI - Help Desk

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (29 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (28 reviews) | 

#### Communication Channels

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Customer Portal** | Feature Not Available | 8.2 (160 reviews) | 
| **Email to Case** | 9.4 (24 reviews) | 8.9 (217 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.2 (22 reviews) | 8.5 (190 reviews) | 
| **Social Integration** | 8.4 (19 reviews) | 7.5 (109 reviews) | 
| **Voice** | 7.0 (16 reviews) | 7.5 (104 reviews) | 

#### Platform

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Mobile User Support** | 7.4 (23 reviews) | 7.5 (175 reviews) ✓ Verified | 
| **Customization ** | 8.6 (20 reviews) | 7.8 (160 reviews) | 
| **User, Role, and Access Management** | 8.8 (26 reviews) | 8.8 (214 reviews) ✓ Verified | 
| **Integration** | 8.9 (21 reviews) | 8.2 (175 reviews) ✓ Verified | 
| **Reporting** | 8.0 (21 reviews) | 8.2 (193 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (21 reviews) | 8.4 (207 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 9.0/10 | 10 |
| **Hiver** | N/A | N/A |

#### Messenger

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Sequencing** | 8.8 (7 reviews) | Not enough data | 
| **AI** | Feature Not Available | Not enough data | 
| **Live Chat** | 8.8 (7 reviews) | Not enough data | 
| **Customization Interface** | 8.3 (8 reviews) | Not enough data | 

#### Channels

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Social Media** | 8.8 (7 reviews) | Not enough data | 
| **Website** | 9.0 (7 reviews) | Not enough data | 
| **Text Message (SMS)** | 9.7 (6 reviews) | Not enough data | 
| **Voice Assistants** | Feature Not Available | Not enough data | 
| **Other** | 9.5 (7 reviews) | Not enough data | 

#### Customers

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Targeting** | Feature Not Available | Not enough data | 
| **Profiles** | 9.4 (8 reviews) | Not enough data | 
| **Analytics** | 9.0 (8 reviews) | Not enough data | 
| **Lead Gathering** | 9.0 (7 reviews) | Not enough data | 
| **Sales Conversion** | Feature Not Available | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.5/10 | 43 |
| **Hiver** | 7.6/10 | 152 |

#### Channels

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Multi-Channel Coverage** | 9.3 (28 reviews) | 7.9 (149 reviews) | 
| **Open Listening** | 8.7 (22 reviews) | 7.6 (143 reviews) | 
| **Physical Media** | Feature Not Available | 6.7 (141 reviews) | 

#### Design

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Communications Strategy Development** | Feature Not Available | 7.9 (142 reviews) | 
| **Create Content** | Feature Not Available | 7.3 (142 reviews) | 
| **Personalization** | 8.1 (32 reviews) | 8.0 (144 reviews) | 
| **Inbound Identification** | 8.9 (31 reviews) | 8.2 (144 reviews) | 
| **Regulatory Compliance** | 8.5 (25 reviews) | 7.8 (141 reviews) | 

#### Generative AI

| Feature | Helpwise | Hiver | 
|---|---|---|
| **AI Text Generation** | 8.1 (7 reviews) | 7.1 (107 reviews) | 
| **AI Text Summarization** | 8.1 (7 reviews) | 7.1 (105 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Usability

| Feature | Helpwise | Hiver | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Helpwise | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.8/10 | 64 |
| **Hiver** | 8.4/10 | 621 |

#### Productivity Tools

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Notes** | 9.4 (53 reviews) | 8.9 (571 reviews) | 
| **Internal Discussion** | 8.7 (49 reviews) | 8.7 (544 reviews) | 
| **Assignments and Tasks** | 9.2 (54 reviews) | 9.2 (574 reviews) | 
| **Workflows** | 8.7 (41 reviews) | 8.7 (502 reviews) | 
| **Templates** | 8.7 (52 reviews) | 8.7 (529 reviews) | 
| **Integrations** | 8.6 (48 reviews) | 8.2 (445 reviews) | 
| **Tagging System** | 8.8 (56 reviews) | 9.1 (557 reviews) | 

#### Analytics

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Trends** | 8.5 (35 reviews) | 8.0 (432 reviews) | 
| **Performance Tracking** | 8.1 (39 reviews) | 8.3 (463 reviews) | 
| **Email Tracking** | 9.1 (52 reviews) | 8.8 (499 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (24 reviews) | 
| **Decision Making** | Not enough data | 7.2 (24 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.4/10 | 43 |
| **Hiver** | N/A | N/A |

#### Inbox Tools

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Unified Inbox** | 9.2 (36 reviews) | Not enough data | 
| **Filters** | 8.5 (39 reviews) | Not enough data | 
| **Reminders** | 8.7 (31 reviews) | Not enough data | 
| **Notifications** | 8.5 (36 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Calendar** | 8.2 (24 reviews) | Not enough data | 
| **Contacts** | 8.4 (29 reviews) | Not enough data | 
| **Task Management** | 8.5 (29 reviews) | Not enough data | 

#### Software Options

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Desktop Application** | Feature Not Available | Not enough data | 
| **Mobile Application** | 7.5 (33 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 7.7/10 | 8 |
| **Hiver** | N/A | N/A |

#### Responses

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Customization** | 8.0 (5 reviews) | Not enough data | 
| **Control** | 7.3 (5 reviews) | Not enough data | 
| **Route To Human** | 7.7 (5 reviews) | Not enough data | 
| **Menu bars** | 7.7 (5 reviews) | Not enough data | 
| **Drip sequences** | 7.3 (5 reviews) | Not enough data | 

#### Platform

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Live chat** | 8.7 (5 reviews) | Not enough data | 
| **Integrations** | 8.0 (5 reviews) | Not enough data | 
| **Branding** | 7.7 (5 reviews) | Not enough data | 
| **Analytics** | 7.3 (5 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Helpwise | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 7.9/10 | 27 |
| **Hiver** | 7.3/10 | 5 |

#### Conversational Platform

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Personalization** | 7.9 (18 reviews) | Not enough data | 
| **Omnichannel** | 8.1 (18 reviews) | Not enough data | 
| **Contextual Engagement** | 7.8 (16 reviews) | Not enough data | 
| **Proactive Engagement** | 7.8 (17 reviews) | Not enough data | 

#### Support Automation

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Intelligent Routing** | 8.1 (17 reviews) | Not enough data | 
| **Seamless Escalation** | 8.1 (15 reviews) | Not enough data | 
| **Transcripts** | 7.6 (14 reviews) | Not enough data | 
| **Self-Serve Support** | 7.9 (18 reviews) | 7.3 (5 reviews) | 

#### Generative AI

| Feature | Helpwise | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | N/A | N/A |
| **Hiver** | 7.8/10 | 411 |

#### Sorting & Filtering

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Attachment Search** | Not enough data | 8.1 (350 reviews) | 
| **Tags** | Not enough data | 8.8 (385 reviews) | 
| **AI Sorting** | Not enough data | 7.5 (330 reviews) | 
| **Predefined Rules** | Not enough data | 8.0 (347 reviews) | 

#### Integrations

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | 6.8 (286 reviews) | 
| **Gmail Integration** | Not enough data | 9.3 (396 reviews) | 
| **Apple Calendar Integration** | Not enough data | 7.1 (281 reviews) | 

#### Time Management

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Unified Inbox** | Not enough data | 8.7 (351 reviews) | 
| **Email Automation** | Not enough data | 8.5 (344 reviews) | 
| **Snooze** | Not enough data | 8.0 (313 reviews) | 

#### Generative AI

| Feature | Helpwise | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (204 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.2 (199 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (202 reviews) | 

#### Agentic AI - Email Management

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (32 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Customer Support

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 9.1/10 | 39 |
| **Hiver** | 6.5/10 | 213 |

#### Generative AI

| Feature | Helpwise | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Pop-up Chat** | 8.8 (12 reviews) | Not enough data | 
| **Notifications** | 9.2 (15 reviews) | Not enough data | 
| **Targeted Emails** | 8.8 (11 reviews) | Not enough data | 
| **In-App Messaging** | 8.9 (11 reviews) | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 

####  Internal Use

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Customization ** | 8.6 (20 reviews) | 7.8 (160 reviews) | 
| **Conversation Archiving** | 9.1 (13 reviews) | Not enough data | 
| **Lead Development** | 8.8 (11 reviews) | Not enough data | 
| **Knowledge Base** | 9.3 (12 reviews) | Not enough data | 
| **Team Inbox ** | 9.3 (15 reviews) | Not enough data | 
| **Customer Profiles** | 9.4 (13 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.9/10 | 12 |
| **Hiver** | 8.4/10 | 8 |

#### Generative AI

| Feature | Helpwise | Hiver | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (6 reviews) | 

#### Self-Service Experience

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Knowledge Base** | 9.0 (10 reviews) | 8.6 (7 reviews) | 
| **Searchable Articles** | 9.0 (10 reviews) | 8.3 (7 reviews) | 
| **Community Forums** | Feature Not Available | 8.6 (7 reviews) | 
| **Mobile Optimization** | 8.0 (9 reviews) | 8.3 (7 reviews) | 
| **Personalization** | Feature Not Available | 8.3 (7 reviews) | 

#### Self-Service Platform

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Branding** | 8.7 (9 reviews) | 8.6 (7 reviews) | 
| **Automation** | 9.2 (10 reviews) | 8.6 (7 reviews) | 
| **Artificial Intelligence** | Feature Not Available | 8.8 (7 reviews) | 
| **Integrations** | 9.3 (9 reviews) | 8.8 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 9.4/10 | 14 |
| **Hiver** | N/A | N/A |

#### Generative AI

| Feature | Helpwise | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Mentions** | 9.8 (9 reviews) | Not enough data | 
| **Tickets** | 9.4 (8 reviews) | Not enough data | 
| **Macros** | 9.6 (8 reviews) | Not enough data | 

#### Channels

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Email** | 9.8 (11 reviews) | Not enough data | 
| **Social** | 9.8 (8 reviews) | Not enough data | 
| **Live Chat** | 9.2 (8 reviews) | Not enough data | 
| **Phone** | 8.9 (6 reviews) | Not enough data | 
| **Text** | 9.4 (8 reviews) | Not enough data | 

#### Insight

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Surveys** | 9.0 (5 reviews) | Not enough data | 
| **Reporting** | 9.5 (7 reviews) | Not enough data | 
| **Visitor Activity** | 9.3 (7 reviews) | Not enough data | 
| **Help Desk** | 9.4 (8 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | N/A | N/A |
| **Hiver** | 9.0/10 | 5 |

#### Generative AI

| Feature | Helpwise | Hiver | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (5 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | N/A | N/A |
| **Hiver** | 7.2/10 | 6 |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Helpwise | Hiver | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (9):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Helpwise (2):** [Email Client Software](https://www.g2.com/categories/email-client), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to Hiver (5):** [Email Management Software](https://www.g2.com/categories/email-management), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Helpwise | Hiver | 
|---|---|---|
| **Small-Business** | 90.4% | 66.9% | 
| **Mid-Market** | 9.6% | 27.2% | 
| **Enterprise** | 0% | 5.9% | 

### By Industry

#### Helpwise

- **Marketing and Advertising:** 14.6%
- **Computer Software:** 9.0%
- **Information Technology and Services:** 6.7%
- **Professional Training & Coaching:** 5.1%
- **Real Estate:** 4.5%
- **Retail:** 3.9%
- **E-Learning:** 3.9%
- **Consumer Goods:** 3.4%
- **Consumer Services:** 2.8%
- **Internet:** 2.8%
- **Other:** 43.3%

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Helpwise

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2465 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3745 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (828 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6937 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7603 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6937 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2465 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3745 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (828 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7603 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

---
## Top Discussions

### Helpwise

- Title: [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) — 1 comment
  > **Top comment:** "<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social..."

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helpwise-vs-hiver)