Helpwise Reviews & Product Details

Helpwise is a great, simple way to organise work among the team everyday and respond to our donors' queries in prompt and developed approaches. The saved replies and tags are the essentials of Helpwise for me! Also, the constant updates and correspondence via the live chat show how much the team focuses on their product and the ease of its use for its users. Review collected by and hosted on G2.com.

Can't fault Helpwise honestly, they're doing an amazing job! Review collected by and hosted on G2.com.

The quick response from the support team. Review collected by and hosted on G2.com.

Slight delay on the assign process, few seconds in some cases. Review collected by and hosted on G2.com.

Interface is easy to use, with good customer support. Review collected by and hosted on G2.com.

Sorting and searching features can be improved. Review collected by and hosted on G2.com.

- Support team good.

- The tools are easy to use. Review collected by and hosted on G2.com.

- Search information for email difficult to use. Review collected by and hosted on G2.com.

Easy to use. Helpwise is very user friendly. Review collected by and hosted on G2.com.

Nothing. It is very easy to navigate. Everthing is straight forward. Review collected by and hosted on G2.com.

The biggest plus for me is sharing an inbox for our small team. We need everyone to be able to chip in and help out. It's also much more cost effective than paying for separate Google/MS email accounts we don't need. Review collected by and hosted on G2.com.

The most challenging part is onboarding new people who are not used to this format, and cc'ing is common but unnecessary. People also don't know or explore the full features that would increase productivity. Review collected by and hosted on G2.com.

Helpwise solves our all-in-one communication platform needs. Its extensive integrations and eager support are exactly what we needed. Bug reporting is simple, responses and fixes are fast. Review collected by and hosted on G2.com.

It appears the company spends significant resources on development of new features and at the moment it feels that some feature sets are being abandoned in favour of newer solutions, but the new solutions do not come without bugs. I would prefer to have a more stable UI in terms of changes with more attention paid to testing prior to release. Review collected by and hosted on G2.com.

Assign option, snooze mode, filter option, fast and friendly answers of staff Review collected by and hosted on G2.com.

Errors with sending messages sometimes, which is due to spam filters of customers Review collected by and hosted on G2.com.

Excellent support platform that provides shared email accounts, consolidated inbox from multiple channels and support ticketing. It also includes a live support chat widget as one of the channels. Helpwise can completely replace traditional help desk applications with a more modern and streamlined system. Review collected by and hosted on G2.com.

I use other shared inbox software and this is one of the few that does not have software yet.

I think this is a shame because I would like to be able to access Helpwise from my computer desktop (Mac/Windows) Review collected by and hosted on G2.com.

- User-friendly interface

- Responsive and helpful technical support team

- Active development team that takes on most feature requests

- Fair pricing structure

- The system is in a constant state of improvement Review collected by and hosted on G2.com.

- Still quite buggy in places

- Lacks a standalone desktop app

- The search function needs improvement Review collected by and hosted on G2.com.