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Helpwise

By Saas Labs

4.6 out of 5 stars

How would you rate your experience with Helpwise?

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Helpwise Reviews & Product Details

Profile Status

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Pricing

Pricing provided by Helpwise.

Standard

$12.00
1 User Per Month

Premium

$23.00
1 User Per Month

Helpwise Integrations

(1)
Integration information sourced from real user reviews.

Helpwise Media

Helpwise Demo - Handle all the mailboxes from one dashboard
Helpwise allows you to view and manage conversations from multiple channels from a single dashboard
Helpwise Demo - Collaborate with your teammates
Collaborate on customer queries with your team members by mentioning them inside conversation threads using Mentions.
Helpwise Demo - Prevent Double Replies and Duplicate Responses
Tracking which team member is reading the same email as you on the other end is impossible if you're not using a shared inbox. It can lead to problems like double responses and contradicting replies. Helpwise's inbuilt Collision Detection system helps in preventing this issue by showing you wh...
Helpwise Demo - Automate your inbox
Using our Automation Rules feature, you can automate tasks like conversation assignments, email tagging, replies, forwards, and much more!
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Helpwise Reviews (182)

Reviews

Helpwise Reviews (182)

4.6
182 reviews

Pros & Cons

Generated from real user reviews
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Verified User in Non-Profit Organization Management
AN
Mid-Market (51-1000 emp.)
"Helpwise: Direct and Developed"
What do you like best about Helpwise?

Helpwise is a great, simple way to organise work among the team everyday and respond to our donors' queries in prompt and developed approaches. The saved replies and tags are the essentials of Helpwise for me! Also, the constant updates and correspondence via the live chat show how much the team focuses on their product and the ease of its use for its users. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

Can't fault Helpwise honestly, they're doing an amazing job! Review collected by and hosted on G2.com.

Zaid G.
ZG
Small-Business (50 or fewer emp.)
"It has everything we needed, simple and easy to use"
What do you like best about Helpwise?

The quick response from the support team. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

Slight delay on the assign process, few seconds in some cases. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business (50 or fewer emp.)
"Good product"
What do you like best about Helpwise?

Interface is easy to use, with good customer support. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

Sorting and searching features can be improved. Review collected by and hosted on G2.com.

Verified User in Paper & Forest Products
UP
Small-Business (50 or fewer emp.)
"Usage and support"
What do you like best about Helpwise?

- Support team good.

- The tools are easy to use. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

- Search information for email difficult to use. Review collected by and hosted on G2.com.

JM
Small-Business (50 or fewer emp.)
"My issue was addressed as soon as possible."
What do you like best about Helpwise?

Easy to use. Helpwise is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

Nothing. It is very easy to navigate. Everthing is straight forward. Review collected by and hosted on G2.com.

Catherine E.
CE
Founding Director
Small-Business (50 or fewer emp.)
"A great all-round email platform for our small team"
What do you like best about Helpwise?

The biggest plus for me is sharing an inbox for our small team. We need everyone to be able to chip in and help out. It's also much more cost effective than paying for separate Google/MS email accounts we don't need. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

The most challenging part is onboarding new people who are not used to this format, and cc'ing is common but unnecessary. People also don't know or explore the full features that would increase productivity. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Small-Business (50 or fewer emp.)
"Outstanding capabilities and world-class support!"
What do you like best about Helpwise?

Helpwise solves our all-in-one communication platform needs. Its extensive integrations and eager support are exactly what we needed. Bug reporting is simple, responses and fixes are fast. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

It appears the company spends significant resources on development of new features and at the moment it feels that some feature sets are being abandoned in favour of newer solutions, but the new solutions do not come without bugs. I would prefer to have a more stable UI in terms of changes with more attention paid to testing prior to release. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Mid-Market (51-1000 emp.)
"Stable system and good customer support"
What do you like best about Helpwise?

Assign option, snooze mode, filter option, fast and friendly answers of staff Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

Errors with sending messages sometimes, which is due to spam filters of customers Review collected by and hosted on G2.com.

Verified User in Arts and Crafts
UA
Small-Business (50 or fewer emp.)
"One of the best Shared Inbox / Support Platform"
What do you like best about Helpwise?

Excellent support platform that provides shared email accounts, consolidated inbox from multiple channels and support ticketing. It also includes a live support chat widget as one of the channels. Helpwise can completely replace traditional help desk applications with a more modern and streamlined system. Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

I use other shared inbox software and this is one of the few that does not have software yet.

I think this is a shame because I would like to be able to access Helpwise from my computer desktop (Mac/Windows) Review collected by and hosted on G2.com.

Gordon H.
GH
Chief Experience Officer
Small-Business (50 or fewer emp.)
"A solid shared inbox management tool with excellent support"
What do you like best about Helpwise?

- User-friendly interface

- Responsive and helpful technical support team

- Active development team that takes on most feature requests

- Fair pricing structure

- The system is in a constant state of improvement Review collected by and hosted on G2.com.

What do you dislike about Helpwise?

- Still quite buggy in places

- Lacks a standalone desktop app

- The search function needs improvement Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Helpwise.

Standard

$12.00
1 User Per Month

Premium

$23.00
1 User Per Month

Advanced

$39.00
1 User Per Month
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Helpwise Features
Personalization
Notes
Internal Discussion
Assignments and Tasks
Trends
Performance Tracking
Email Tracking
Unified Inbox
Filters
Notifications
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