--- title: Helpwise Reviews meta_title: 'Helpwise Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 181 reviews by the users' company size, role or industry to find out how Helpwise works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 181 scale: '5' date_modified: '2026-07-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Helpwise Reviews **Vendor:** Saas Labs **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.6/5.0 **Total Reviews:** 181 ## About Helpwise Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. ## Helpwise Pros & Cons **What users like:** - Users commend Helpwise for its **excellent customer management** and responsive technical support that effectively resolves issues. (1 reviews) - Users commend the **excellent customer support** from Helpwise, particularly appreciating the patience and problem-solving skills. (1 reviews) - Users value the **easy access to support** provided by Helpwise, enhancing their overall experience and satisfaction. (1 reviews) - Users commend Helpwise for its **helpful support** , praising prompt resolutions and effective communication throughout their experience. (1 reviews) - Users value the **excellent support** provided by Helpwise, enhancing their experience and problem resolution efficiently. (1 reviews) - Users find Helpwise incredibly **simple to understand and use** , leading to a smooth onboarding experience for teams. (1 reviews) - Training (1 reviews) - Visibility (1 reviews) ## Helpwise Reviews ### 1. Manage all your communication with your customers at one place **Rating:** 5.0/5.0 stars **Reviewed by:** Aman P. | Co-Founder and Host, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2021 **What do you like best about Helpwise?** I have used many helpdesk platforms but I think Helpwise has left others far behind. I really liked the onboarding process and easy-to-use user interface. Their pricing plans are also affordable. Their customer support is just awesome, they replied to my doubts very quickly. **What do you dislike about Helpwise?** I found that sometimes, a few features don't work well. I found the platform to be buggy sometimes. Apart from this, I don't have any complaints. **What problems is Helpwise solving and how is that benefiting you?** I am an agency owner, so I used Helpwise for my clients. I automated conversations with their customer at one single place with the help of Helpwise. ### 2. Excellent Shared Inbox Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Zunaid K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** It has a really great UI and is easy to use. I liked that any messages I sent via Helpwise could also be stored in the original emails sent folder in Gsuite. **What do you dislike about Helpwise?** Nothing in particular. It was easy to use. **What problems is Helpwise solving and how is that benefiting you?** I needed to have multiple team members be able to access a shared inbox. Helpwise solved the problem. ### 3. Helpful tool for our team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Helpwise?** + Support team: Whenever I have question the support team is helping me. + Price: We compared different tools and the price-performance was really good. **What do you dislike about Helpwise?** - We tested another tool before. I liked the structure from the other tool more but the price was much higher too. So when you want a good and easy solution helpwise is perfect for you. But the design could be a bit better. **What problems is Helpwise solving and how is that benefiting you?** B2B Communication and team communication / Shared inbox ### 4. A good partner for our customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Davide T. | Cto, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** Simple to use and affordable. Great customer service. For us is a game changer **What do you dislike about Helpwise?** Some times I found poor the UI of some part of the backend. **What problems is Helpwise solving and how is that benefiting you?** We can give assistance to our customer from many channel (email, Facebook, live chat...) in one place. It help us to reach our top level customer service (customers said) ### 5. Helpful Helpwise! **Rating:** 4.5/5.0 stars **Reviewed by:** Janiece R. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Helpwise?** I love how responsive the help team is! No matter what strange question I'm asking, they get back to me and help me figure it out. **What do you dislike about Helpwise?** I find the software to still have some bugs. Sometimes the pages reload and send me back to the menu with all of my inboxes, so I have to navigate bak to my emails. There are other small bugs but they don't really affect our day to day usage or cause actual problems. Any that DID, we've reached out about and those have been fixed. We also need and are looking for a more robust reporting / at a glance system to be able to see some of our metrics and numbers. We want to be better able to track how many responses our agents are sending out, how many tickets have had 0 replies in a 24+ hour time period (usually NONE but stuff happens, and being able to see those outright would be great), how many cases are coming in. My direct report has reached out asking for more info on how it might be possible to acheive this so we are waiting on that response. That is a bit outside of my role so I am just not as familiar with it to add it here. **Recommendations to others considering Helpwise:** Go ahead and get in there. Try it out. The customer support/dev team are super helpful and responsive! **What problems is Helpwise solving and how is that benefiting you?** We utilize Helpwise as a shared inbox to provide tech support to clients using a particular software. Helpwise lets us collaborate effectively and send emails as one support persona. As we have grown and our needs have changed, we've been able to connect with the devs/support team and truly modify the product to work for OUR needs. This level of personalized support is fantastic! As I've learned the program, I've found all sorts of neat features Helpwise has. The ability to check to see how many tickets each of my agents have is great. The logic builder for rules is straightforward to use (easier than Gmail). The tagging system took me a minute but now that I understand it, it makes sense (also, they cleaned up our mess, so now it's working even better). It's definitely the easiest shared inbox I've ever used. I haven't used a ton, but everyone is able to jump right in and get started even if they don't have past experience. ### 6. Great on Desktop, Poor on Mobile **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** The saved replies, tags, and shared drafts are great. Shared drafts allow collaboration on the back end before replying. **What do you dislike about Helpwise?** The mobile app is awful. It's hard to navigate. Many of the features don't work properly. It doesn't fit on my screen well. It's not user friendly at all. **What problems is Helpwise solving and how is that benefiting you?** This is a coaborative inbox. It allows us to complete customer service requests and see if someone else is viewing it at the same time so that we don't both respond. ### 7. Helpwise is fine, but I wish it had more functions and less bugs. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2021 **What do you like best about Helpwise?** Group functionality, the fact that everything is in one place for the company, but also that I can check all emails without having to ask someone to forward it for me **What do you dislike about Helpwise?** Sometimes emails get sent to the wrong address, the conversations remain open even though I closed them, or the fact that some settings don't save them the first time **What problems is Helpwise solving and how is that benefiting you?** Company inquiries, clients intake, clients chat boxes. The benefits realized include easier communication with clients and their peers. ### 8. The best shared inbox tool i've ever tested **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel Alejandro R. | Freelance Senior Copywriter, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Helpwise?** I like the uptime and how fast it works. We're a big team and it didn't crash while we were working. **What do you dislike about Helpwise?** To be honest, there is no one single bad thing i can say about Helpwise. **What problems is Helpwise solving and how is that benefiting you?** Helpwise helped us to centralize everything in one place and have everything organized. It saved us a lot of time, the most precious asset we have. ### 9. One of the Best Platforms to Send Emails **Rating:** 4.5/5.0 stars **Reviewed by:** Ganesh B. | SEO / SEM - Wirally & FilmyFocus, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** I really like the saved replies feature as it is saving me a lot of time. **What do you dislike about Helpwise?** Expecting more features like creating tables etc. while writing the emails **What problems is Helpwise solving and how is that benefiting you?** Emailing users, Sharing Inbox with team members ### 10. Helpwise The Brave **Rating:** 5.0/5.0 stars **Reviewed by:** Selçuk . | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2020 **What do you like best about Helpwise?** Helpwise has lots of potentials in it also have team inbox, live chat widget, help center, sms, whatsapp, detailed reports etc... **What do you dislike about Helpwise?** More integration would be great if any chances also native gmail is on the way waiting for it **What problems is Helpwise solving and how is that benefiting you?** We are solving daily team chat struggles ### 11. It works fine for me most of the time. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Helpwise?** The fact that I can close conversations but retrieve them later. **What do you dislike about Helpwise?** The fact that there were times when the hyperlink function didn't work and that, when there's a conversation with multiple replies, it gets hard to read them in order. **What problems is Helpwise solving and how is that benefiting you?** I can interact well with my clients - I can search for the conversations with them by typing their names (I can also find conversations they had with my colleagues). ### 12. Better than other tool need improvment **Rating:** 4.0/5.0 stars **Reviewed by:** Umar A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2021 **What do you like best about Helpwise?** I like its integration with other tools like google sheet etc **What do you dislike about Helpwise?** i am looking for its integration with WordPress with full options **What problems is Helpwise solving and how is that benefiting you?** i am developing an automation system with my website, which will help me in email automation for various tasks. ### 13. Helpwise makes support easy, but the performance and UX can be better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Helpwise?** The price and functionalities, hands-down **What do you dislike about Helpwise?** The user interface and performance (not too modern and sometimes it's slow). Also, the mobile app is very basic and not that good **Recommendations to others considering Helpwise:** Please redo the frontend with latest technologies such as VueJS/NextJS for faster loading. Also, fix the iOS/Android apps to be more useful **What problems is Helpwise solving and how is that benefiting you?** Managing multiple inboxes and multiple emails to create shared inboxes ### 14. Simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Jess B. | Customer service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Helpwise?** Helpwise helps to assign emails to the relative person **What do you dislike about Helpwise?** I love it all - i have no issues with this software **What problems is Helpwise solving and how is that benefiting you?** People are no longer missing emails ### 15. Really good but still needs improvement or to fix some things **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Helpwise?** I like having separate email inboxes. Very helpful **What do you dislike about Helpwise?** Sometimes the emails for a particular inbox go to a different inbox, where it does not belong. Please fix the bug. Also please add a function to sort the tags, so we can check and delete double tags easily. **Recommendations to others considering Helpwise:** It's a good tool to track your emails. **What problems is Helpwise solving and how is that benefiting you?** Having separate inboxes is very helpful ### 16. Helpwise Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Helpwise?** the labeling and the notes that we can leave on email received **What do you dislike about Helpwise?** the fact that we sorta dont have our own seperate inbox. but any case it lessens the confusion atleast. also the 20mb limit. As there are some files that exceed that just makes it difficult to upload. **What problems is Helpwise solving and how is that benefiting you?** alot of times its communication between cities we work with and by far its easier that way since everyone sees it as it comes in. ### 17. Excellent tool for our team to work together under a single unified inbox and more! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Helpwise?** The unified dashboard. Being able to see who is responding, adding internal notes, switching between inboxes quickly, and moving messages. Better than Outpost. **What do you dislike about Helpwise?** I am still learning the software, so nothing to report at this time. **What problems is Helpwise solving and how is that benefiting you?** Our unified inbox service was closing down called Outpost. We needed to similar solution before December 15th and HelpWise answered our needs and more. ### 18. Our team is on the same page! **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Helpwise?** The ability to manage multiple inboxes and communicate with each other. **What do you dislike about Helpwise?** The mobile experience is clunky and less than desirable. **What problems is Helpwise solving and how is that benefiting you?** Having to have multiple tabs open for all of our brands. One, streamlined inbox. ### 19. Great customer support suite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Helpwise?** Helpwise is very full featured: Email inboxes, social accounts, chat widget and help docs including custom domain and great search. **What do you dislike about Helpwise?** I would like the chat support widget also to function purely for email, so not chat based only. It can work a bit like that, but not as robust as some alternatives like Helpscout. **What problems is Helpwise solving and how is that benefiting you?** Customer support, onboarding assistance ### 20. Helpwise has streamlined our email communication **Rating:** 4.5/5.0 stars **Reviewed by:** Seth T. | Host Acquisition Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Helpwise?** It makes it easy to quickly respond to emails and communicate with our applicants. **What do you dislike about Helpwise?** Sometimes the rules we have enabled are a little finicky **What problems is Helpwise solving and how is that benefiting you?** Using rules and auto-replies to quickly get emails responded to. ### 21. Most important Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jim W. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Helpwise?** Communication all in one place. Perfect **What do you dislike about Helpwise?** Need more than ten streams for one price. **What problems is Helpwise solving and how is that benefiting you?** One stop for all my intakes. ### 22. Great Idea, Poorly Executed **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Helpwise?** Organization of emails from various inboxes. The ability to assign emails to a team member. The text integration with RingCentral would be amazing if it worked properly. **What do you dislike about Helpwise?** Poor support. Issues take at least a month to resolve, with our latest issue still ongoing since Sept. 15 (It's not Nov. 24th). Difficult to contact support and very unprofessional "My name is Sponge Bot". Also constantly have to follow up with support to get an answer. **What problems is Helpwise solving and how is that benefiting you?** Organization. Unfortunately, with all the issues encountered, it's been counter-productive in many ways. ### 23. Great helpdesk software for small or big teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** I have a small company and using the software has been a breeze. What I really love about it is that it's been so far very reliable, and the delivery rate has been excellent. **What do you dislike about Helpwise?** Sometimes the page takes 5 or 8 seconds to load, which you just have to get used to. **What problems is Helpwise solving and how is that benefiting you?** A single inbox for the company to access is the key for us. ### 24. Helpwise is a very useful tool, helps us with internal and client communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** The interface is very user friendly and simple to use. **What do you dislike about Helpwise?** I'd love a gif app integration - besides that, everything works well for us. **What problems is Helpwise solving and how is that benefiting you?** We coordinate client communication vis HelpWise. It's much easier to sort and categorize than in a simple email tool, and the fact that we can see each others emails in the team without forwarding really speeds up our workflow. ### 25. Helpwise just can't stop helping **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit B. | Back Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Helpwise?** All emails at one location, including SMS and social profile inbox. Quick Customer Support **What do you dislike about Helpwise?** The CSAT survey has limited options. If there were a pop-up while closing the ticket, that would add a cherry on top of the cake. **Recommendations to others considering Helpwise:** Best Email Platform for Businesses **What problems is Helpwise solving and how is that benefiting you?** Helpwise has become a one-stop solution for all emails, social inboxes, and SMS of our business, enabling us to respond to the customer quicker than ever before. ### 26. Really easy to navigate and great to assign emails to representatives **Rating:** 2.5/5.0 stars **Reviewed by:** Claudia A. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** We are assigning people to respond to emails. **What do you dislike about Helpwise?** It sends too many notifications to my email. **What problems is Helpwise solving and how is that benefiting you?** Inquiries from leads ### 27. its user friendly and great support team **Rating:** 4.5/5.0 stars **Reviewed by:** Arale T. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** proactive customer support, very helpful **What do you dislike about Helpwise?** better to have a clear help center instead of live chat **What problems is Helpwise solving and how is that benefiting you?** Communications Management ### 28. Good shared inbox solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** It gets the job done. You can share your inboxes with your team. You can share email and WhatsApp accounts. **What do you dislike about Helpwise?** The interface needs more polishing. It's not snappy as it should be for everyday work. **What problems is Helpwise solving and how is that benefiting you?** You can share the usage of an email account with numerous people WITHOUT sharing that account password. So it's safer. ### 29. Very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** The organization and being able to add tags to your tickets, as well as the ease of creating saved responses for issues we see often. **What do you dislike about Helpwise?** There are some bugs such as when sharing a draft sometimes it will disappear and everything I've written for that ticket is gone, which is incredibly frustrating. **What problems is Helpwise solving and how is that benefiting you?** I'm helping our clients with several technical issues and Helpwise is the best solution that our company has been using for over a year as we are a startup. ### 30. Excellent product and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Helpwise?** I like the efficiency of the software and the ability to receive notifications via Slack, email, and other channels that we use. Helpwise is used for telephone texting and phone calls. Having tried other products, this feels clean and clear above the others. **What do you dislike about Helpwise?** Voicemail to text is patchy, but this has been found across all products used. **What problems is Helpwise solving and how is that benefiting you?** Texting is more efficient as can use the portal on my laptop and use my keyboard to type lengthy text messages. ### 31. Helpwise manages all of your communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2021 **What do you like best about Helpwise?** This platform combines many tools to communicate with customers in one place, such as a shared inbox for emails and social media, an online knowledge base, a website chat window, and CRM and Slack integrations. **What do you dislike about Helpwise?** Helpwise has been good so far; there is not much I dislike about it **What problems is Helpwise solving and how is that benefiting you?** Easy to manage all communications in one place. It is easy to set up and easy to use Helpwise is a good helpdesk solution. It can handle Email, social media, and also a chat widget. ### 32. Attractive price point but lacks key features and UX **Rating:** 2.5/5.0 stars **Reviewed by:** Anatole N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Helpwise?** Honestly, I like the fact they offer a $25/monthly per-user price. There was no user minimum and they look like they have some features others were lacking. Like the ability to create a Help Center for internal use. So if we have new remote workers, they would have access to what is easily accessible for any questions on how to handle certain customer questions. **What do you dislike about Helpwise?** Inability to view all channels on one screen. That was a deal-breaker for me. What is the point of giving users channels if you cannot view them all-in- one screen? You literally have to use a drop-down option to navigate from customer service, sales, etc. Without being able to see the other. It also has no ticker to see how many messages are there. This renders the whole "shared inbox" experience useless for us. This is the only software in this space that I had seen that completely negates the idea of shared inboxes. Sure, if you only have one shared inbox that would work, but for most companies, it will not. **What problems is Helpwise solving and how is that benefiting you?** I thought I could solve some problems, but after testing it for a day, I had to completely cancel it. ### 33. Assistance to clients made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Helpwise?** It is easy to construct a message and I can even send attachments. **What do you dislike about Helpwise?** I have not experienced any "dislikes" just yet :) **What problems is Helpwise solving and how is that benefiting you?** Support for our clients is done in a less complex manner ### 34. Huge Potential but still has a lot of rooms for improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Helpwise?** The fact that I can put all my email accts in one log in is pretty cool **What do you dislike about Helpwise?** Kinda glitchy, doesn't load sometimes, and I'd have to go to manage users and click on inboxes again in order to access my inboxes. **What problems is Helpwise solving and how is that benefiting you?** I didn't have to log in to multiple browsers in order to check all my emails, so that's good ### 35. great, user friendly team experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Helpwise?** I like the collaborative nature of helpwise. **What do you dislike about Helpwise?** The helpwise search feature isn't optimal. **Recommendations to others considering Helpwise:** helpwise is a very collaborative platform & promotes teamwork. **What problems is Helpwise solving and how is that benefiting you?** No email goes unseen or not dealt with. ### 36. Useful to allocate incoming emails to members across a team & to use the notes to chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Helpwise?** Tagging team members in emails. Setting reminders. **What do you dislike about Helpwise?** Cannot delete email addresses saved from prior sent messages. **What problems is Helpwise solving and how is that benefiting you?** Easy allocation of emails to multiple team members. Creates efficiencies and reduces duplications. ### 37. Easy and useful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Helpwise?** Easy to use once setup is done. Multiple-way to set inbox. **What do you dislike about Helpwise?** Some disconnections from time to time to our email mailboxes (might be on the Office 365 side) **What problems is Helpwise solving and how is that benefiting you?** It helps us organize our customer support for a small team ### 38. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** how they intergrade with a most of the programs you use **What do you dislike about Helpwise?** that they do not have a option to se all you emails in one **What problems is Helpwise solving and how is that benefiting you?** no problems ### 39. Simple and Effective SMS tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Helpwise?** Clean and simple interface. Easy to set up and easy to use. **What do you dislike about Helpwise?** not much. This tool works great for sending and receiving SMS and MMS messages with our Twilio numbers. **What problems is Helpwise solving and how is that benefiting you?** Good clean interface to use Twilio to send/receive SMS and MMS ### 40. Top experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** Omni channel solution Easy to use even with no geeks employees **What do you dislike about Helpwise?** actually only in english no french hope this will come soon **What problems is Helpwise solving and how is that benefiting you?** Sharing info to respond faster and be informed of the work already done ### 41. Great Tool for Email Management and more **Rating:** 5.0/5.0 stars **Reviewed by:** Torsten S. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** - High Quality of service - fast and good support **What do you dislike about Helpwise?** the app for IOS - even the new one is still mediocre **Recommendations to others considering Helpwise:** Start a trial and see **What problems is Helpwise solving and how is that benefiting you?** Email Management of personal and group emails. ### 42. E-com customer support power house **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Helpwise?** Smooth integration with my favorite eCommerce tools like Shopify and klaviyo. **What do you dislike about Helpwise?** Chat widget appearance can be improved for a better customer experience. **What problems is Helpwise solving and how is that benefiting you?** I use helpwise to handle all my support tickets from an e-commerce store. ### 43. Helpwise is the best mail-system for proffesionals buisness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** I like everything. It´s a simple but just creat system **What do you dislike about Helpwise?** I dont have any negative things to say in terms of Helpwise **What problems is Helpwise solving and how is that benefiting you?** I answer mails from customers and write out to suppliers ### 44. Very good and getting better all the time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Helpwise?** It makes team collaboration seemless. It also helps someone take over for a sick or vacation team member. It is a huge relie for my team. **What do you dislike about Helpwise?** It was a little hard to get used to the interface but you definitely get used to it quickly. **What problems is Helpwise solving and how is that benefiting you?** Helps me an my team stay on track. Great accountibility tools as well. ### 45. A convenient shared communication solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Helpwise?** Easily connect not only mailboxes but other platforms such as social media networks and SMS. **What do you dislike about Helpwise?** Every channel is one inbox. So it can still get unwieldy if you have a lot of communication channels, but still better than nothing. **What problems is Helpwise solving and how is that benefiting you?** Have a central location for situations where multiple members monitor an email address, such as for support tickets. ### 46. Good progress **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Helpwise?** Helpwiese has a Simple usability and good access **What do you dislike about Helpwise?** The reports still need Major updates (like downloading a csv with all details like time, agent, number, response tags...)! Also even working with Tabs, Helpwiese needs to introduce Subfolders which makes working way easier **Recommendations to others considering Helpwise:** ... **What problems is Helpwise solving and how is that benefiting you?** See above - up to now not yet solved ### 47. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** We are a startup, and Helpwise email and SMS communication system helps our global team manage all the CS matter easier. **What do you dislike about Helpwise?** The new feature of chatbot was great, but it was not friendly to use. Suggest other chatbot **What problems is Helpwise solving and how is that benefiting you?** Customer emails and communcation. Sending emails and putting your colleagues on cc or bcc is difficult and spammy. Helpwise help this problem ### 48. Helpwise is awesome! (and I've tried every customer service platform out there!) **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Helpwise?** Set-up is super easy and customer support is outstanding! Helpwise saves us from missing messages and emails from current customers and prospective clients. Before we were getting our wires crossed and things slipped through the cracks. I also bring on interns each year that need to be able to communicate as our company. I can bring them on temporarily without having to create a whole new email for them. **What do you dislike about Helpwise?** Honestly, I can't think of anything I dislike. There are small UX elements that could be improved, but as a new start-up that's expected. They've always been open and receptive to my feedback and ideas. **What problems is Helpwise solving and how is that benefiting you?** I used to have to share my inbox with admin assistants and other team members to answer support and sales emails. Now all of those emails go to one central inbox that we can all see, answer, and collaborate on. Saves a ton of time and missed messaging! ### 49. Easy to use and navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** Helpwise helps many businesses, regardless of their size, to connect with their users/customers. **What do you dislike about Helpwise?** The thing is, I haven't found anything I dislike about Helpwise. They have a great team of CS ready to answer our questions. **What problems is Helpwise solving and how is that benefiting you?** We use helpwise to attend to our customer's needs. ### 50. A great customer support app, with even greater customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex T. | COO @ www.ROLO.chat/iOS - iPhone early beta out now, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2020 **What do you like best about Helpwise?** The Helpwise system is easy and intuitive to setup and use, and we have already created an SOP around its usage. Its integration with Jira is really important for us to minimize the steps needed to go from support questions to solutions. The customer support has been excellent - Responsive and quick to make improvements to the system based on my feedback, often with same day rollout! **What do you dislike about Helpwise?** The one thing missing so far (which I have been told will come in the near future), is the ability to manually create support tickets in the system, for those that did not come through one of the regular channels. **Recommendations to others considering Helpwise:** If you would like a customer support desk platform that is affordable and easy-to-use, with integrations with Jira, then it's hard to beat Helpwise! **What problems is Helpwise solving and how is that benefiting you?** Helpwise enables our team to all manage a single email inbox, responding to customers and assigning tasks or questions to our development team via Jira (which is great so that they don't need to learn another platform). ## Helpwise Discussions - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [View Helpwise pricing details and edition comparison](https://www.g2.com/products/helpwise/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+15%3A47%3A14+-0500&secure%5Bsession_id%5D=0012589f-bb46-46f9-8826-21112aa8ecff&secure%5Btoken%5D=e1aed1de53c23ce431e4b6383703cb25129e21e5ff7fb758bd6edc3948ca9c86&format=llm_user) ## Helpwise Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - Live Chat - Customization Interface **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Other **Design** - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Profiles - Analytics - Lead Gathering **Software Options** - Mobile Application **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Helpwise Alternatives - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,443 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (418 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews)