# Top 10 Helpwise Alternatives & Competitors **Average Rating:** 4.6/5 **Total Number of Reviews:** 181 The Shared Inbox Software solutions below are the most common alternatives that users and reviewers compare with Helpwise. Shared Inbox Software is a widely used technology, and many people are seeking user friendly, easily administered software solutions with mobile user support, automated response, and service level agreement (sla) management. Other important factors to consider when researching alternatives to Helpwise include response time and features. The best overall Helpwise alternative is Front. Other similar apps like Helpwise are Help Scout, Hiver in Gmail, Freshdesk, and Missive. Helpwise alternatives can be found in [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to Helpwise - [Front](https://www.g2.com/products/front/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Missive](https://www.g2.com/products/missive/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Gmelius](https://www.g2.com/products/gmelius/reviews) ## Top 10 Alternatives to Helpwise Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Helpwise stacks up to the competition, check reviews from current & previous users in industries like Marketing and Advertising, Professional Training & Coaching, and Retail, and find the best product for your business. ### 1. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.7/5 **Total Reviews:** 2,507 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Reviewers say compared to Helpwise, Front is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Helpwise: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Email Client](https://www.g2.com/categories/email-client), [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Conversational Support](https://www.g2.com/categories/conversational-support), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [Helpwise vs Front](https://www.g2.com/compare/front-vs-helpwise) **Compare Front with other alternatives:** - [Front vs Help Scout](https://www.g2.com/compare/front-vs-help-scout) - [Front vs Hiver in Gmail](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs Missive](https://www.g2.com/compare/front-vs-missive) - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs HubSpot Service Hub](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [Front vs Fin](https://www.g2.com/compare/fin-vs-front) - [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk) - [Front vs Gmelius](https://www.g2.com/compare/front-vs-gmelius) ### 2. [Help Scout](https://www.g2.com/products/help-scout/reviews) By Help Scout **Average Rating:** 4.4/5 **Total Reviews:** 431 Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place. Reviewers say compared to Helpwise, Help Scout is: - Slower to reach roi - More expensive - More usable Categories in common with Helpwise: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Conversational Support](https://www.g2.com/categories/conversational-support), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Helpwise vs Help Scout](https://www.g2.com/compare/help-scout-vs-helpwise) **Compare Help Scout with other alternatives:** - [Help Scout vs Front](https://www.g2.com/compare/front-vs-help-scout) - [Help Scout vs Hiver in Gmail](https://www.g2.com/compare/help-scout-vs-hiver-in-gmail) - [Help Scout vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-help-scout) - [Help Scout vs Missive](https://www.g2.com/compare/help-scout-vs-missive) - [Help Scout vs Zendesk for Customer Service](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service) - [Help Scout vs HubSpot Service Hub](https://www.g2.com/compare/help-scout-vs-hubspot-service-hub) - [Help Scout vs Fin](https://www.g2.com/compare/fin-vs-help-scout) - [Help Scout vs Zoho Desk](https://www.g2.com/compare/help-scout-vs-zoho-desk) - [Help Scout vs Gmelius](https://www.g2.com/compare/gmelius-vs-help-scout) ### 3. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) By Hiver **Average Rating:** 4.6/5 **Total Reviews:** 1,283 Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox. Reviewers say compared to Helpwise, Hiver in Gmail is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Helpwise: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Conversational Support](https://www.g2.com/categories/conversational-support), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Helpwise vs Hiver in Gmail](https://www.g2.com/compare/helpwise-vs-hiver-in-gmail) **Compare Hiver in Gmail with other alternatives:** - [Hiver in Gmail vs Front](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Hiver in Gmail vs Help Scout](https://www.g2.com/compare/help-scout-vs-hiver-in-gmail) - [Hiver in Gmail vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) - [Hiver in Gmail vs Missive](https://www.g2.com/compare/hiver-in-gmail-vs-missive) - [Hiver in Gmail vs Zendesk for Customer Service](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) - [Hiver in Gmail vs HubSpot Service Hub](https://www.g2.com/compare/hiver-in-gmail-vs-hubspot-service-hub) - [Hiver in Gmail vs Fin](https://www.g2.com/compare/fin-vs-hiver-in-gmail) - [Hiver in Gmail vs Zoho Desk](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk) - [Hiver in Gmail vs Gmelius](https://www.g2.com/compare/gmelius-vs-hiver-in-gmail) ### 4. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,762 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Helpwise, Freshdesk is: - Slower to reach roi - More expensive Categories in common with Helpwise: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Conversational Support](https://www.g2.com/categories/conversational-support), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Helpwise vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-helpwise) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs Help Scout](https://www.g2.com/compare/freshdesk-vs-help-scout) - [Freshdesk vs Hiver in Gmail](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) - [Freshdesk vs Missive](https://www.g2.com/compare/freshdesk-vs-missive) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Gmelius](https://www.g2.com/compare/freshdesk-vs-gmelius) ### 5. [Missive](https://www.g2.com/products/missive/reviews) By Missive **Average Rating:** 4.7/5 **Total Reviews:** 854 Missive is a team collaboration app for emails and chat, each email thread becomes a conversation and then invite colleagues, chat in this conversation and even live edit an email draft together. Reviewers say compared to Helpwise, Missive is: - More expensive - Easier to do business with - Better at meeting requirements Categories in common with Helpwise: [Email Client](https://www.g2.com/categories/email-client), [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Helpwise vs Missive](https://www.g2.com/compare/helpwise-vs-missive) **Compare Missive with other alternatives:** - [Missive vs Front](https://www.g2.com/compare/front-vs-missive) - [Missive vs Help Scout](https://www.g2.com/compare/help-scout-vs-missive) - [Missive vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-missive) - [Missive vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-missive) - [Missive vs Zendesk for Customer Service](https://www.g2.com/compare/missive-vs-zendesk-for-customer-service) - [Missive vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-missive) - [Missive vs Fin](https://www.g2.com/compare/fin-vs-missive) - [Missive vs Zoho Desk](https://www.g2.com/compare/missive-vs-zoho-desk) - [Missive vs Gmelius](https://www.g2.com/compare/gmelius-vs-missive) ### 6. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 7,035 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Helpwise, Zendesk for Customer Service is: - Slower to reach roi - More expensive Categories in common with Helpwise: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Conversational Support](https://www.g2.com/categories/conversational-support), [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Helpwise vs Zendesk for Customer Service](https://www.g2.com/compare/helpwise-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Help Scout](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Missive](https://www.g2.com/compare/missive-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs Gmelius](https://www.g2.com/compare/gmelius-vs-zendesk-for-customer-service) ### 7. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,920 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to Helpwise, HubSpot Service Hub is: - Slower to reach roi - More expensive Categories in common with Helpwise: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Conversational Support](https://www.g2.com/categories/conversational-support), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Helpwise vs HubSpot Service Hub](https://www.g2.com/compare/helpwise-vs-hubspot-service-hub) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Front](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [HubSpot Service Hub vs Help Scout](https://www.g2.com/compare/help-scout-vs-hubspot-service-hub) - [HubSpot Service Hub vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-hubspot-service-hub) - [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [HubSpot Service Hub vs Missive](https://www.g2.com/compare/hubspot-service-hub-vs-missive) - [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [HubSpot Service Hub vs Fin](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [HubSpot Service Hub vs Zoho Desk](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) - [HubSpot Service Hub vs Gmelius](https://www.g2.com/compare/gmelius-vs-hubspot-service-hub) ### 8. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,901 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to Helpwise, Fin is: - Slower to reach roi - More expensive Categories in common with Helpwise: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Conversational Support](https://www.g2.com/categories/conversational-support), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Conversational Marketing](https://www.g2.com/categories/conversational-marketing) **Compare:** [Helpwise vs Fin](https://www.g2.com/compare/fin-vs-helpwise) **Compare Fin with other alternatives:** - [Fin vs Front](https://www.g2.com/compare/fin-vs-front) - [Fin vs Help Scout](https://www.g2.com/compare/fin-vs-help-scout) - [Fin vs Hiver in Gmail](https://www.g2.com/compare/fin-vs-hiver-in-gmail) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs Missive](https://www.g2.com/compare/fin-vs-missive) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs HubSpot Service Hub](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs Gmelius](https://www.g2.com/compare/fin-vs-gmelius) ### 9. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,843 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Reviewers say compared to Helpwise, Zoho Desk is: - Slower to reach roi - More expensive Categories in common with Helpwise: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Helpwise vs Zoho Desk](https://www.g2.com/compare/helpwise-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk) - [Zoho Desk vs Help Scout](https://www.g2.com/compare/help-scout-vs-zoho-desk) - [Zoho Desk vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs Missive](https://www.g2.com/compare/missive-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Gmelius](https://www.g2.com/compare/gmelius-vs-zoho-desk) ### 10. [Gmelius](https://www.g2.com/products/gmelius/reviews) By Gmelius SA **Average Rating:** 4.4/5 **Total Reviews:** 776 Work together, everywhere! Gmelius offers a unique collaboration platform that integrates with the tools already used by your company. No need to migrate your data to a different solution or train your teams on how to use another application. Reviewers say compared to Helpwise, Gmelius is: - Slower to reach roi - More expensive Categories in common with Helpwise: [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Helpwise vs Gmelius](https://www.g2.com/compare/gmelius-vs-helpwise) **Compare Gmelius with other alternatives:** - [Gmelius vs Front](https://www.g2.com/compare/front-vs-gmelius) - [Gmelius vs Help Scout](https://www.g2.com/compare/gmelius-vs-help-scout) - [Gmelius vs Hiver in Gmail](https://www.g2.com/compare/gmelius-vs-hiver-in-gmail) - [Gmelius vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-gmelius) - [Gmelius vs Missive](https://www.g2.com/compare/gmelius-vs-missive) - [Gmelius vs Zendesk for Customer Service](https://www.g2.com/compare/gmelius-vs-zendesk-for-customer-service) - [Gmelius vs HubSpot Service Hub](https://www.g2.com/compare/gmelius-vs-hubspot-service-hub) - [Gmelius vs Fin](https://www.g2.com/compare/fin-vs-gmelius) - [Gmelius vs Zoho Desk](https://www.g2.com/compare/gmelius-vs-zoho-desk) ## Explore Articles - [Is KTern.AI worth it as a cloud migration assessment tool for an enterprise IT team that needs a complete portfolio assessment and go/no-go decision without months of consultant engagement?](https://www.g2.com/discussions/is-ktern-ai-worth-it-as-a-cloud-migration-assessment-tool-for-an-enterprise-it-team-that-needs-a-complete-portfolio-assessment-and-go-no-go-decision-without-months-of-consultant-engagement) - [Best app to manage affiliate sales](https://www.g2.com/discussions/best-app-to-manage-affiliate-sales) - [Citrix DaaS vs V2 Cloud: which virtual desktop infrastructure (VDI) platform is worth it for mid-market teams needing enterprise-grade security without per-user licensing costs?](https://www.g2.com/discussions/citrix-daas-vs-v2-cloud-which-virtual-desktop-infrastructure-vdi-platform-is-worth-it-for-mid-market-teams-needing-enterprise-grade-security-without-per-user-licensing-costs) - [What are the highest rated construction data analytics platforms for contractors improving project profitability forecasting?](https://www.g2.com/discussions/what-are-the-highest-rated-construction-data-analytics-platforms-for-contractors-improving-project-profitability-forecasting) - [Top RO-I platforms for startups](https://www.g2.com/discussions/top-revenue-operations-platforms-for-startups-looking-to-scale-smart) - [Best intuitive dam software for easy collaboration](https://www.g2.com/discussions/best-intuitive-dam-software-for-easy-collaboration) ## Spotlight Categories - [SaaS Backup Software](https://www.g2.com/categories/saas-backup) - [Spend Management Software](https://www.g2.com/categories/spend-management) - [Loyalty Management Software](https://www.g2.com/categories/loyalty-management)