--- title: Helpwise Reviews meta_title: 'Helpwise Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 181 reviews by the users' company size, role or industry to find out how Helpwise works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 181 scale: '5' date_modified: '2026-07-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Helpwise Reviews **Vendor:** Saas Labs **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.6/5.0 **Total Reviews:** 181 ## About Helpwise Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. ## Helpwise Pros & Cons **What users like:** - Users commend Helpwise for its **excellent customer management** and responsive technical support that effectively resolves issues. (1 reviews) - Users commend the **excellent customer support** from Helpwise, particularly appreciating the patience and problem-solving skills. (1 reviews) - Users value the **easy access to support** provided by Helpwise, enhancing their overall experience and satisfaction. (1 reviews) - Users commend Helpwise for its **helpful support** , praising prompt resolutions and effective communication throughout their experience. (1 reviews) - Users value the **excellent support** provided by Helpwise, enhancing their experience and problem resolution efficiently. (1 reviews) - Users find Helpwise incredibly **simple to understand and use** , leading to a smooth onboarding experience for teams. (1 reviews) - Training (1 reviews) - Visibility (1 reviews) ## Helpwise Reviews ### 1. Best support ticketing system with tons of great features **Rating:** 5.0/5.0 stars **Reviewed by:** Masuk Sarker B. | iOS Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** Helpwise has a solid system to add and manage shared email addresses and social media accounts. This way I and my team members can provide support easily for our multiple businesses. This is a game-changer thing for our business. Also they have chat beacon as well and Knowledgebase too. A complete package for providing great support to customers. **What do you dislike about Helpwise?** Their User interface does not look super modern. **What problems is Helpwise solving and how is that benefiting you?** I and my team use Helpwise every single day. Because I have connected my shared email address, Facebook, Whatsapp other stuff. This way in one place I can provide support to my customers from different sources. This is a huge time saver, and increases our team productivity a lot. ### 2. Promising product with some good features **Rating:** 4.0/5.0 stars **Reviewed by:** Michael H. | Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Helpwise?** The idea of having a unified place to view communication across multiple channels is wonderful. I'm still exploring the connections with supported apps. It appears to have lots of promising features. **What do you dislike about Helpwise?** A limited number of apps/services are supported. There are some tools I use on a regular basis that are not currently supported. Some of the current tools are difficult to connect and configure. Some critical features are still in beta. Support is limited **What problems is Helpwise solving and how is that benefiting you?** I'm hoping for it to be a more central and organized hub for communicating with clients and coworkers. I want to be able to have a better handle on what teammates are communicating and where projects stand. ### 3. Worked great since day 1 **Rating:** 5.0/5.0 stars **Reviewed by:** Mitch B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2021 **What do you like best about Helpwise?** Helpwise was very easy to setup and get going, and this is one of the key features that we cherish - simplicity while getting the job done. Ths made it extremely easy for the entire team to get setup and going. **What do you dislike about Helpwise?** To be honest there wasn't anything that we didn't like, and the one feature I wanted as a wish list item (live chat) was added, so now it's truly a complete customer support system for us. **What problems is Helpwise solving and how is that benefiting you?** Helpwise keeps our entire team in one system and includes knowledge base, live chat and an easy system to hand off tickets between different members of the team - it's everything we need and works great. ### 4. Helpwise is helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole L. | Director of Content, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Helpwise?** I love how easy it is to see all of the tickets coming in and the simplicity of responding right away, assigning to someone on the team, or leaving a private note for someone from your team to see. **What do you dislike about Helpwise?** I wish there was an app or mobile-friendly version of Helpwise. Whenever I try to access it on my phone, I can't fully see the messages coming in and it's just not as functional as on a computer. **What problems is Helpwise solving and how is that benefiting you?** Helpwise helps our team solve some communication issues and keeps a track record of what's been completed and what's still open. It's nice to see what everyone can help with and assign the tickets appropriately. ### 5. Almost there! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Helpwise?** Our company came over from Outpost, which was a similar shared inbox solution platform. We like that they have a lot of useful features, especially noting emails to communicate offline subject matter with other users in the organization about the email. I like the platform's design as it mimics the layout of a personal email inbox, making it easy and pretty intuitive to use. Virtually no training is required! **What do you dislike about Helpwise?** The only thing that needs improvement, from our perspective, is that you aren't able to view ALL emails in ONE inbox. Instead, you have to toggle between all imported email accounts on the platform. However, it bears mentioning that they are currently working towards a solution for this that is currently in beta testing. When this happens, we'll have everything that we wanted from this service. **What problems is Helpwise solving and how is that benefiting you?** Helpwise helps to serve as a centralized location for the various email accounts that our business has, especially since we are an umbrella corp that has multiple branches operating from our main hub. ### 6. Better communications with team and clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** One single interface to manage all communications with my team, external suppliers, and clients. Before, I had to check several different channels and inboxes to get things done, but Helpwise has genuinely saved me tonnes of valuable time. Productivity has grown significantly. And if that weren´t enough, we all get to use a mobile app that makes it possible to maximize remote work results. **What do you dislike about Helpwise?** At this point, there is nothing significant that I dislike, and I cannot honestly say anything negative about Helpwise. I would like to see more native integrations with the specific tools that I use for my business, but that´s all. I have seen improvements on the integration front over the past few months, so I am confident this will get even better. **What problems is Helpwise solving and how is that benefiting you?** Communication breakdown, that´s what I am resolving. A central hub with one single birds-eye-view for all inboxes and communications on the web and key social media channels has changed how we operate internally as a team and how we produce better results for clients. ### 7. Helpwise is the new best thing for customer service teams **Rating:** 4.0/5.0 stars **Reviewed by:** Ari Eko P. | Group Educational Product Distributor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** Helpwise is the new best thing for customer service teams. We not only get replies to queries quickly and efficiently, but we also never have to field questions across different channels like email, phone and chat again. The whole team loves it! **What do you dislike about Helpwise?** Honestly, no dislike it now, but if it gives more inbox for the current plan, it will be great. **What problems is Helpwise solving and how is that benefiting you?** No one wants to be the one that has to answer all customer queries. It's a tedious, difficult and time-consuming task. But with Helpwise, customer care professionals can easily address each request from any channel without switching from app-to-app. This not only helps us provide a better customer experience for our customers but also saves an insane amount of time! ### 8. Best email automation with handy adds on **Rating:** 4.0/5.0 stars **Reviewed by:** Mariam T. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Helpwise?** helpwise is really good in email automation and its adds on like twitter and facebook comments managment is super cool. my emails things are now automaticaaly managed with its automation system. i love its live chat add on also it is really helping me for more productivity. **What do you dislike about Helpwise?** I want to see more adds on , email automation should have maximum features, i want to see automation with Twitter ,Facebook and LinkedIn, i think the automation thing in add on is missing **What problems is Helpwise solving and how is that benefiting you?** I am solving my email automation problem; earlier, i have to create only one reply for all emails. Now with the help of rules, I can automate email reply to different people differently. ### 9. Great team inbox solution **Rating:** 4.5/5.0 stars **Reviewed by:** Jude C. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** It's made it really easy to keep organized with customer communication. We can manage all our customer communication in one place, along with hosting our external and internal knowledge base. **What do you dislike about Helpwise?** When creating knowledge base articles, the text editor is sometimes wonky when you try to format. **What problems is Helpwise solving and how is that benefiting you?** We no longer have to try to manage client communication in our inboxes. Everything is in Helpwise where we can track response times, use templates to make it easy to respond to common issues and also have a library of knowledge base documents both for customers and our internal team. I also like that we can track customer satisfaction from helpdesk communication. It was really simple to get started, connect our inboxes, and get going. The Helpwise team really seems to care about the product so it's been great using it and reaching out to them when we have questions. ### 10. F/P PRODUCT **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Helpwise?** Helpwise has a clean UI and lots of smart integrations which make you more productive. It's cheaper than popular rivals and has more features than newbie tools. So it is a kind of price/performance product for SMBE's and startups. Assigning & tagging conversations is really easy. **What do you dislike about Helpwise?** I hope they can create more educational videos on Youtube or anywhere, so the learning curve can be lower for everyone. If they can create an academy part with effective use cases that will be great. **Recommendations to others considering Helpwise:** If you are price-based customer, probably you won't choose popular products but be careful about the support and roadmap of cheaper rivals'. **What problems is Helpwise solving and how is that benefiting you?** Answering all customer messages across multiple channels from one single place is really useful if you don't have a large team. With Helpwise it's easier to collect and save all feedbacks for the future of your product. ### 11. Simple but very powerful ticket management system at low costs **Rating:** 5.0/5.0 stars **Reviewed by:** Michele R. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Helpwise?** It is a ticket management platform that allows you to manage different projects or companies in one space. It has all the necessary functions to manage a fair number of tickets both alone and in a team. Excellent performance/features/price ratio. I have been using it for years on many projects always with excellent results. **What do you dislike about Helpwise?** Sometimes the mobile application seems to freeze or not function completely as it should. This problem can be circumvented by accessing it through the browser on the mobile. **What problems is Helpwise solving and how is that benefiting you?** First and second level ticket management for various projects ranging from the sale of info products, courses, books, consultations. Optimize workflow management on tickets and data history by working in a team. ### 12. Handling Email at its BEST **Rating:** 5.0/5.0 stars **Reviewed by:** Cyrel N. | SEO Specialist, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Helpwise?** Having a problem with communication may affect efficiency at work. Thus, using the proper tool to avoid such things is required. Helpwise has been a valuable resource for guest posting, particularly in the process of engaging with other webmasters. It offers a centralized mailbox to which all authorized members have access. It allows everyone to see the email thread and thus can send a message or reply anytime. **What do you dislike about Helpwise?** Everything works well, however, there is a limited number of emails sent when using this tool. **Recommendations to others considering Helpwise:** Helpwise rocks! **What problems is Helpwise solving and how is that benefiting you?** Email sending has never been easy and managing all those email accounts are perfectly smooth. ### 13. Awesome Shared Inbox Tool with GSuite Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** I really like that HelpWise has a native GSuite integration. The GSuite integration sends and receives emails by syncing them directly with GSuite instead of forwarding them to a HelpWise email address. By using the native GSuite, emails sent from HelpWise use Google's email servers so there is no need to BCC yourself to retain a copy of sent emails. You can even reply directly using GSuite or the Gmail mobile app and HelpWise will sync the reply into its interface. There is also a native integration for Office 365, which will work similarly to the GSuite integration. I also like that you can schedule emails to send later. For example, you could write all your replies at nighttime and schedule them to send during normal business hours. The native mobile apps for both Android and iOS look very nice and work very well and there are tons of integrations with tools like CRMs and social media inboxes. **What do you dislike about Helpwise?** The UI of the knowledgebase tool is a bit dated looking, and it would be nice if it were updated to have a more modern appearance. **What problems is Helpwise solving and how is that benefiting you?** I use HelpWise to handle customer support requests to my company in a more organized manner than using emails alone. ### 14. Best omnichannel solution ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Helpwise?** Pretty much everything. We couldn't be happier! When this pandemic started, we were looking for an omnichannel solution, as checking emails and social networks separately was difficult and time-consuming. Then we found Helpwise with a great introductory price with the exact number of channels we needed. Helpwise includes everything you may need. From email (it allows to show the ticket id to the customer by using placeholders), to Facebook and Instagram comments, Messenger, WhatsApp and more. It even has a Live chat feature with a customizable widget. Best of all, you'll be able to check and reply to every message from a single platform. No more switching or having multiple tabs to fulfill your daily tasks and responsibilities. Aside from that, you'll have help centers where you'll be able to add help articles for your users or your agents. Help centers are also customizable so they can fit your brand colors and/or style. Helpwise has helped us to increase our sales, as we're now able to reply timely and effectively when a customer needs help with their purchase. We never miss a message or a request anymore as the system sends a notification to agents. Helpwise is improving the product and they also recently released a simple chatbot feature for your live chat channel. I'm sure they'll add more incredible features for this bot soon. So, what are you waiting for? If you're looking for an omnichannel communication software, Helpwise is your best shot! **What do you dislike about Helpwise?** They're improving the platform pretty much every day, but we would love to see more customization options for the help centers and live chat channel. **Recommendations to others considering Helpwise:** It's a splendid solution and their support team will be always available to help you, so we can definitely recommend it! **What problems is Helpwise solving and how is that benefiting you?** Better answer times for customers, increasing their general satisfaction with effective and on time replies. It has allowed us to increase our sales as well. Help centers have been incredibly useful by allowing our clients to access resources to get solutions for the most common problems and issues. ### 15. Great Inbox app for business **Rating:** 5.0/5.0 stars **Reviewed by:** Vitali K. | CEO | Исполнительный директор, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** Evident and straightforward interface - everything is in its place. This is an all-in-one inbox - all business channels in one window -Email, SMS, WhatsApp.Plus an additional chat widget and creation of your own Help Center **What do you dislike about Helpwise?** It's a pity there is still no native integration with your SMTP email. But their native Integration for Gmail and Outlook **Recommendations to others considering Helpwise:** An excellent solution for your business to communicate with customers. We use SMS, emails, WhatsApp, and FB Messenger **What problems is Helpwise solving and how is that benefiting you?** Often correspondence in different channels with clients is time-consuming - this application is the solution to this problem. All communication channels with clients in one window ### 16. A good email management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Helpwise?** My team uses Helpwise primarily for email management for a few addresses that multiple people care for. With the ability to add templates, it makes our work a lot easier! I haven't explored a lot of the other features, but so far I'm impressed. **What do you dislike about Helpwise?** It is confusing to know if emails are truly marked as unread or not; some are marked as unread in my inbox, but not in my colleague's. This impacts our workflow somewhat. Furthermore, while the tags are helpful, I'd also really like to be able to create and use shared folders (e.g. archived conversations that we need to save; all conversations related to a certain topic for which we have many sub-tags, etc.). **What problems is Helpwise solving and how is that benefiting you?** We're optimizing some internal processes with Helpwise, namely being able to collaborate on responses to clients and managing our close B2C communication outside of the Support team. ### 17. What a great platform! The support and the software are absolutely top notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Angie N. | Web Designer, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2020 **What do you like best about Helpwise?** This great software is perfect for a team managing multiple inboxes and support areas. The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question / request really quickly and have it sorted really quickly. I can see this is a tool that I will be using every day as a vital part of my business tech stack. **What do you dislike about Helpwise?** At this stage I don't see anything. I really feel like they have had every base covered for me. **Recommendations to others considering Helpwise:** Jump in, give it a try! I'm sure you will find it really helpful too **What problems is Helpwise solving and how is that benefiting you?** Support tickets, help desk, support documentation ### 18. Great experience using the software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** The interface is very easy to use for me. I get to have flawless communication with my teammates and improve customer service thanks to Helpwise and their easy to use software. **What do you dislike about Helpwise?** I don't think I've had major problems with the software -- Like I said before, it's very easy to use. Perhaps a night mode for desktop would be good for my eyes, though! **Recommendations to others considering Helpwise:** If you want a flawless experience in terms of customer service and inbox administration -- Helpwise would be the best option. I've tried other software before and I can say without a doubt that Helpwise has been the best out of all. **What problems is Helpwise solving and how is that benefiting you?** We have solved customer service problems of many kinds! Thanks to Helpwise, we can keep track of emails with questions and follow-ups about customers' orders. It's nice! ### 19. very handy **Rating:** 3.0/5.0 stars **Reviewed by:** Simone C. | Marketing Consultabt, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Helpwise?** the support they give you every time you have an issue is very quick and intuitive **What do you dislike about Helpwise?** overall, there is nothing in particular I would say I dislike **Recommendations to others considering Helpwise:** If you're looking for a great way to connect with your clients, this is the right way **What problems is Helpwise solving and how is that benefiting you?** Customer problems related to clients we handle ### 20. A great startup with friendly, attentive, and speedy support **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Managing Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Helpwise?** Helpwise has been a breeze to use. As a growing company, they have been pumping out updates on what seems to be a monthly basis. Not only that, but they react to feedback quite quickly – minor feature suggestions are implemented within a week or two while larger ideas are taken into consideration. Overall, it's a great experience! **What do you dislike about Helpwise?** That I hadn't started using Helpwise sooner! **Recommendations to others considering Helpwise:** If you're looking for a great platform with amazing potential, look no further. Helpwise is the solution! **What problems is Helpwise solving and how is that benefiting you?** It's a great central communication platform for both personal and team inboxes. ### 21. Helpwise has made my job so much easier, efficient and organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Gina G. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** The shared inbox, automation, help center **What do you dislike about Helpwise?** Notifications come through slow, nothing else. **Recommendations to others considering Helpwise:** Utilize all aspects **What problems is Helpwise solving and how is that benefiting you?** I work at Garguile Law PLLC, based in Washington state. We handle DUI and traffic infractions. We get a good deal of leads daily; having a shared inbox with the other legal assistant at our firm makes responding to potential clients so much more efficient and organized. We also use Helpwise for client communication; It is so easy to navigate. I highly recommend retaining Helpwise to all businesses looking to better their client communication and lead response time. ### 22. I migrate from Helpscout to Helpwise and this was the best I made **Rating:** 5.0/5.0 stars **Reviewed by:** Javier G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** I love the support and the new features. I can manage all my communications channel in one platform with all my team. I don't miss helpscout, and I also test more alternatives. Helpwise win. **What do you dislike about Helpwise?** Helpwise have an app for smartphones and work, but need some improves like editor, or close or delete actions. This is the only thing I would like to be better. **What problems is Helpwise solving and how is that benefiting you?** Centralized email and collaborative email working with a team. We can assign emails, share work and give support to customers from only one email account (easier for customers) ### 23. My Experience with Helpwise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Helpwise?** The biggest upside of using helpwise is its ease of use. Having everything in an easy to use format makes the whole experience enjoyable. From your dashboard, you can basically see all your email accounts in one easy and convenient place. **What do you dislike about Helpwise?** While there is not much I dislike about Helpwise the biggest thing for me would have to be not always getting a phone notification when I get an email. I make sure I am signed in and everything appears to be connected. But at times I will not receive a mobile notification. **What problems is Helpwise solving and how is that benefiting you?** I am solving my email clutter problem. Having all my business emails in one place has been great. Not having to go between multiple accounts to see my emails for my business has been great. Any business owner with multiple email accounts needs to try Helpwise. ### 24. Simple and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Helpwise?** It takes minimal effort to do emails. There are so many options like adding templates and customised signatures. You even get notifications via email when someone has replied to you. Plus, you can leave notes for the next user to work on a case incase you are not able to. **What do you dislike about Helpwise?** I haven't yet seen any disadvantages. But then again, we have just started using the tool, but I'm sure that there will be very minimal cons to using this. We will need to use it for time. **What problems is Helpwise solving and how is that benefiting you?** We deal with user help and support while creating videos or billing-related concerns. Like I mentioned earlier, the tool is so helpful with its various options of adding templates and links; it just makes the task easier. ### 25. Managing multiple inboxes just got a lot easier! **Rating:** 4.5/5.0 stars **Reviewed by:** Peter Bachmann D. | WordPress-udvikler, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** You would think that managing multiple inboxes is difficult, but with Helpwise it's easy! I can quickly reply to my customers by simply dragging and dropping content onto customized templates. The platform also makes creating new sites simple- just choose one of their precrafted designs or start from scratch in minutes using all the great features like hosting included (no need worry about maintaining). **What do you dislike about Helpwise?** The only thing that would make this service better for me is if they could send out notifications on the go; otherwise, there's not much I can say negatively about them! **What problems is Helpwise solving and how is that benefiting you?** Speedy responses to customer questions, increase in satisfaction and sales. The help centers have been a great resource for clients that need resources on how to solve common problems/ issues; we've seen increases across the board! ### 26. Timesaving Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya K. | Managing Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Helpwise?** Able to connect multiple email inboxes and give the team members access to them independently is a killer feature! **What do you dislike about Helpwise?** It would be nice if we were able to add WhatsApp business number but here they have the option to add WhatsApp number purchased through Twilio. **Recommendations to others considering Helpwise:** Simple, straightforward solution for your team, which is easy to manage. Must try for the startups who are looking for a solution for unified inbox. **What problems is Helpwise solving and how is that benefiting you?** We are using this to manage generic company email ids by multiple team members and offer support to our customers. ### 27. A service that's worth it. User friendly experience so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Asim R. | Director Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Helpwise?** The user interface is what I liked the most about it. its very attractive and easy to use. Simple and fast **What do you dislike about Helpwise?** Assignment of tasks can be improved, in my opinion. **What problems is Helpwise solving and how is that benefiting you?** We are an IT firm, and we are providing IT support. ### 28. Exactly what we need in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Gowrisankar V. | A, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Helpwise?** It has been a great unified communications tool. It syncs multiple domain emails together. It made it simple to check all emails. Thank you. **What do you dislike about Helpwise?** Not at all. It's all good. what I required for my business. **What problems is Helpwise solving and how is that benefiting you?** We don't need to log in to different web domain inboxes to check email. It gets it all together here. ### 29. Helpwise made it simple to organize my emails and assign them to the correct team members! **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Helpwise?** I loved that I could assign emails to my team members for them to track and manage. **What do you dislike about Helpwise?** I had some difficulty changing user permissions and removing team members after they were assigned a new position or left. **Recommendations to others considering Helpwise:** I greatly enjoyed Helpwise and would recommend trying it out in order to manage emails for your team. **What problems is Helpwise solving and how is that benefiting you?** The most valuable part of Helpwise was organizing my team and responding to email inquiries quickly. ### 30. Super helpful in managing our team's inbox! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina G. | Restaurant Supervisor/Lead Server, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Helpwise?** the chat feature when you need help - they are very quick to respond. I love that we can tag based on the type of msg in inbox. also love that we can assign to diff team members. **What do you dislike about Helpwise?** I honestly can't think of anything at the moment. **Recommendations to others considering Helpwise:** I think it's very helpful for a team of people managing a Customer Service channel. **What problems is Helpwise solving and how is that benefiting you?** we are able to manage various aspects of our business in a timely manner. ### 31. Easy to setup and use! **Rating:** 5.0/5.0 stars **Reviewed by:** Shade O. | Events Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** I love the fact that the interface is very similar to Gmail so it not hard to get familiar with the platform. In addition, the fact that we can set different permissions for each team member is great! The move into social media ;to manage your social media messages) is also a very welcome development! **What do you dislike about Helpwise?** They had some lauding issues earlier but it has lessened although there is the occasional hiccup. **What problems is Helpwise solving and how is that benefiting you?** I use it to allow my team respond quickly and efficiently to my customers. ### 32. Simple, Very easy to use, user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Helpwise?** well, the ability to use helpwise to answer our client's problems or issues make it more awesome to use helpwise **What do you dislike about Helpwise?** right now I don't have any problem with helpwise, but it would be awesome to have a calling where we can talk with the persons contacting us **Recommendations to others considering Helpwise:** I recommend helpwise if you have software that operate for a lot of people. it helps when they are experiencing troubles and other issues, and it is frustrating for the users when they cannot talk or contact anybody who knows the software that they are using **What problems is Helpwise solving and how is that benefiting you?** I am a technical support for the trashbutlers whenever they have issues logging in, clocking in and out, etc. in terms of benefits, it just makes my job easier ### 33. Helpwise is great for Team Inbox and Support across various channels **Rating:** 5.0/5.0 stars **Reviewed by:** Nilesh M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Helpwise?** It is reliable, supports integrations and enables us to provide support across multiple channels. It works well and is constantly improving. **What do you dislike about Helpwise?** At times it has been slow and can be buggy as the team is constantly working on new integrations but they do push constant updates so I am fine it with it. **What problems is Helpwise solving and how is that benefiting you?** Has helped us provide support across multiple channels. Great value and covers our broad set of requirements. ### 34. Helpwise helped our team organize our inbox and get back in touch with our customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Josie K. | Aquisition Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** The tagging system is super helpful! We can see what our customers consistently have issues with, so we can fix them in a meaningful way. **What do you dislike about Helpwise?** I wish there were a sending limit higher than 20 recipients! I also wish there was a dashboard to compare tags and more complex analytics on tags. **What problems is Helpwise solving and how is that benefiting you?** Like I said earlier, the tagging system is huge! It helped us realize what reoccurring problems our customers were facing. ### 35. A good shared inbox for better management **Rating:** 4.5/5.0 stars **Reviewed by:** Shikhar S. | Video Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2021 **What do you like best about Helpwise?** I am very happy with Helpwise. It has helped me streamline my help desk and has all the features I need for our business. This includes the ability to access it from Gmail or through the app on your phone! **What do you dislike about Helpwise?** When I receive an email, the only thing that bothers me is that I can not always hear the buzz of my phone when it arrives in some form of communication. Other than that little problem with Helpwise - which really is not that big of a deal considering how much else they have to offer! **What problems is Helpwise solving and how is that benefiting you?** We quickly see what emails have arrived and who has been dealt with. We can therefore check progress on that issue for sure! ### 36. Positive experience in customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Helpwise?** I like the structure that is easy to navigate, as well as saved replies for frequent and repetitive cases. **What do you dislike about Helpwise?** That there's no warning if I mention attachment, and then forget to upload it like on Gmail. **Recommendations to others considering Helpwise:** I would recommend Helpwise to a team that has many users who frequently ask for help, and when the support team grows to a few people. Helpwise will help keep everything organized, and every user will get a response. **What problems is Helpwise solving and how is that benefiting you?** We have many benefits since we use Helpwise, its notes, comments, tags, and saved replies save our support team time and effort, and we are more helpful to our users. ### 37. it simplifies customer service in a very omni channel way **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** helpwise.io is a new bot that can help you solve customer queries across multiple channels, like email, live chat, and even social media. This is cutting-edge technology that's not available anywhere else on the market. I'm impressed with how it can track everything in one place and tell how many customers you've helped, so you know you're on the right track. This advanced bot is something you want to check out because it's unlike anything you've ever seen before. **What do you dislike about Helpwise?** there is nothing so far which I didn't like **Recommendations to others considering Helpwise:** if you have customers and queries coming from many different sources...HELPWISE is a go-to tool if you can afford it. **What problems is Helpwise solving and how is that benefiting you?** I run a customer support business and I have been having a tough time managing my customer support tickets. We have a lot of customers and I need to be able to help them from multiple channels. I was looking for a solution to my problem and what I found was helpwise.io. This product is really easy to use and it can help me manage my customer support tickets from multiple channels from one place. I am really excited to try this. ### 38. Helpwise - A great modern shared mailbox! **Rating:** 4.0/5.0 stars **Reviewed by:** Luke W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** Helpwise is an excellent shared mailbox portal with additional features such as a live-chat and help center. It helps bring all support functions for the company inhouse in one single location and makes the whole customer or internal support routes a lot more efficent. **What do you dislike about Helpwise?** Helpwise can be a bit of a learning curve at first but this is fine for seasoned professionals like IT, Customer Ex. and HR staff who are familar with helpdesk alternative softwares. **Recommendations to others considering Helpwise:** - Read documentation fully to get the most out of the product **What problems is Helpwise solving and how is that benefiting you?** - HR Helpdesk - IT Helpdesk - Live chat for both HR and IT functions - Consolidating all internal support into one hub ### 39. A useful tool **Rating:** 3.5/5.0 stars **Reviewed by:** Josh v. | Turns Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Helpwise?** The platform is user-friendly and doesn't take much time to grow accustomed to. **What do you dislike about Helpwise?** I wish that all my flagged messages remained flagged when it transferred our emails from Outlook. **What problems is Helpwise solving and how is that benefiting you?** We still have to sort our emails manually until rules are established. It saves time by lumping conversations together. ### 40. Helpwise as a tool for efficient communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Helpwise?** I like best the efficient way in which you can communicate with your peers via mentions. I like how easily you can order your inbox and being able to create a work space comfortable for everybody. **What do you dislike about Helpwise?** I would like to have more options when creating rules. Anyway, they work very well and helps us being organized. **What problems is Helpwise solving and how is that benefiting you?** I have had problems with the signatures because even after configuring them, they did not appear. It was solved very quickly by the Helpwise support team so I am delighted with the service. Regarding the benefits, I like the saved replies. They work better than in other tools I have used. ### 41. Great software, simple to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Helpwise?** I like how we can easily track conversations between different customers, and then assign them to specific staff so that the customer can have a personalized experience. **What do you dislike about Helpwise?** Sometimes the deliverability isn't as good as I had hoped. Destinations like Hotmail and Outlook, we have seen our messages going to junk mail folders, so we have had to manually contact them using our corporate email account and ask them to check their junk mail folders. **What problems is Helpwise solving and how is that benefiting you?** Excellent customer service, happier customers, better retention, improved service levels. This all results in improved communication levels which is #1 for our business. ### 42. Very useful software **Rating:** 4.5/5.0 stars **Reviewed by:** Steven R. | Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Helpwise?** Its a team system, no searching for emails sent to one person again. Its quick to see the trail of a conversation. **What do you dislike about Helpwise?** Search function dodgy at times. I also get caught out with the sender suggestions that the system suggests to me as it picks one i dont intend. **What problems is Helpwise solving and how is that benefiting you?** Quickly seeing what emails have arrived and what message has been dealt to whom, we can therefore check progress on that issue. ### 43. Really good platform for helpdesk/email management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Helpwise?** The ease of use and to manage all emails and support tickets coming in. Also, having the "saved replies" feature allows time to be saved when composing responses. **What do you dislike about Helpwise?** The only thing I can think of making the send and then archive of the email to be able to use as a primary too, rather than just sent. It's a small thing and not a deal-breaker. **What problems is Helpwise solving and how is that benefiting you?** Email management allows extra features compared to using a basic email address. And once again, saved replies have been a really good feature to save time in email management. Awesome platform. ### 44. Efficient way to combine team emails. **Rating:** 4.5/5.0 stars **Reviewed by:** Levi P. | VP Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Helpwise?** Very easy to track emails and responses, keep track of email chains and pull them up for future reference. **What do you dislike about Helpwise?** The email chains do not always seem to be in order; it can be not very clear to find the most recent one sometimes. **What problems is Helpwise solving and how is that benefiting you?** Much quicker response time for customers, and it has helped our overall sales. ### 45. Super helpful and customer service is always available **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia M. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Helpwise?** We primarily use Helpwise to share important information with our team, and I like that everything is effortless to find when I need to double-check on how to do something or our policy. Also, the customer service team is almost always available, so it is effortless to get help if and when I need it. **What do you dislike about Helpwise?** I can honestly say that I have not had an issue so far with them, and even so, with their customer service team being so readily available, I'm sure if and when something comes up, I should be all good. **What problems is Helpwise solving and how is that benefiting you?** We've used Helpwise to share procedures and policies with our team. ### 46. Great replacement for HelpScout **Rating:** 4.5/5.0 stars **Reviewed by:** Timothy S. | Head Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** I love the unified inbox approach that Helpwise takes. Having mutliple email inboxes is great, but combining all of our customer service including Messanger is great. **What do you dislike about Helpwise?** Not much to say here. For what is does it is works well. Adding support for other messaging networks seems to be on the roadmap, **What problems is Helpwise solving and how is that benefiting you?** Customer support ticketing is the main thing. ### 47. Best all in one support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lukas R. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Helpwise?** UI/UX is fantastic. Very clear threads of individual tickets. Good assignment to individual operators. Possibility to trace a ticket by a unique number, which is also known to the customer. Great mobile app. **What do you dislike about Helpwise?** I sometimes have a problem with responsiveness on my mobile. But it doesn't matter, given the possibility to use the app. **What problems is Helpwise solving and how is that benefiting you?** Checking in and tracking down customer communication is easier. And it's centralized thanks to the presence of our entire team in Helpwise. ### 48. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Helpwise?** Ease of use. User friendly, quick notifications and I am much more organized when using helpwise. I like that I can access multiple platforms all by using helpwise. **What do you dislike about Helpwise?** I don't think that there are many things I would change about the software. Everyone in my company uses it with ease. I think that the email notifications are the most useful to keep track of information coming in. **What problems is Helpwise solving and how is that benefiting you?** Solving problems by organizing incoming data related to selling multiple lines of product. By using helpwise we are able to better organize a complicated way of communicating. ### 49. It is user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Tessa M. | Administrative assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Helpwise?** The seen option in sent emails is a plus point. **What do you dislike about Helpwise?** Sometimes the search option doesn't work too well. **Recommendations to others considering Helpwise:** Helpwise is a great application when working as part of a team, especially when having to deal with queries from third parties and customers. **What problems is Helpwise solving and how is that benefiting you?** Allocation of specific emails to specific people. Emails are not being misses ### 50. Solid platform for shared inboxes **Rating:** 5.0/5.0 stars **Reviewed by:** Al J. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Helpwise?** It's really easy to setup, use, and manage. The support team is very responsive and proactive. **What do you dislike about Helpwise?** I have nothing to add here. I've used several other shared inbox solutions and this one is my favorite. **Recommendations to others considering Helpwise:** It's really a no-brainer. Great value and easy to use. **What problems is Helpwise solving and how is that benefiting you?** We use Helpwise to manage our support channels. It's great for managing support issues betweeen through multiple team members. ## Helpwise Discussions - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [View Helpwise pricing details and edition comparison](https://www.g2.com/products/helpwise/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-07+17%3A36%3A29+-0500&secure%5Bsession_id%5D=00f98316-1c9a-4a9a-8cd1-35c4843358c1&secure%5Btoken%5D=412e1d9e826320c404aec54787490a13008a2f89e57faf59a6a5b3c8a0873c2b&format=llm_user) ## Helpwise Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - Live Chat - Customization Interface **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Other **Design** - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Profiles - Analytics - Lead Gathering **Software Options** - Mobile Application **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Helpwise Alternatives - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,439 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (418 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews)