What problems is Helpwise solving and how is that benefiting you?
To be honest, in the beginning there were always small problems on the desktop and very big problems on Android. To be honest, the Android app used to be completely unusable.
That has changed dramatically. Everything works perfectly. All known bugs have been fixed. Further development requests have also been implemented.
So, now to the topic, what does Helpwise actually do? We mainly use it as an e-mail program and wiki. The advantage with the e-mails is that I can see if someone is already working on it and I can write comments on the e-mail, which the person can see immediately - but the e-mail recipient cannot.
Another function we like to use is "snooze". This allows me to save emails for later and have Inbox Zero!
The third important thing is rules. Emails can be assigned to an employee depending on the sender or content, for example, or the system automatically attaches a note for us.
The fourth is text modules with variables. So I can insert ready-made text modules with 2 clicks, which automatically contain certain data. Or send a standard contract with 2 clicks without having to upload the attachment every time.
The fifth thing we use is the integrated wiki. Our customers love it. And lastly, we have built an API interface to our customer management and can see all important customer data next to the ticket. Review collected by and hosted on G2.com.
