--- title: Helpwise Reviews meta\_title: 'Helpwise Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 181 reviews by the users' company size, role or industry to find out how Helpwise works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 181 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Helpwise Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Helpwise but has limited features. Are you part of the Helpwise team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. * * * Seller [Saas Labs](https://www.g2.com/sellers/saas-labs) Discussions [Helpwise Community](https://www.g2.com/products/helpwise/discuss) Languages Supported English Solution Type All-in-One Overview by Gaurav Sharma Show More ## Pricing Pricing provided by Helpwise. ### Standard $12.00 1 User Per Month ### Premium $23.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/helpwise/pricing) ## Top-Rated Alternatives [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ View All Alternatives ](https://www.g2.com/products/helpwise/competitors/alternatives) ## User Insights Average based on 181 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Simone C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone C.") SC Simone C. Marketing Consultabt Mid-Market (51-1000 emp.) 2/7/2022 "very handy" 3/5 What do you like best about Helpwise? the support they give you every time you have an issue is very quick and intuitive Review collected by and hosted on G2.com. What do you dislike about Helpwise? overall, there is nothing in particular I would say I dislike Review collected by and hosted on G2.com. Recommendations to others considering Helpwise: If you're looking for a great way to connect with your clients, this is the right way Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? Customer problems related to clients we handle Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Claudia A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claudia A.") CA Claudia A. Executive Assistant Small-Business (50 or fewer emp.) 10/22/2021 "Really easy to navigate and great to assign emails to representatives" 2.5/5 What do you like best about Helpwise? We are assigning people to respond to emails. Review collected by and hosted on G2.com. What do you dislike about Helpwise? It sends too many notifications to my email. Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? Inquiries from leads Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Anatole N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anatole N.") AN Anatole N. Owner Small-Business (50 or fewer emp.) 3/25/2021 "Attractive price point but lacks key features and UX" 2.5/5 What do you like best about Helpwise? Honestly, I like the fact they offer a $25/monthly per-user price. There was no user minimum and they look like they have some features others were lacking. Like the ability to create a Help Center for internal use. So if we have new remote workers, they would have access to what is easily accessible for any questions on how to handle certain customer questions. Review collected by and hosted on G2.com. What do you dislike about Helpwise? Inability to view all channels on one screen. That was a deal-breaker for me. What is the point of giving users channels if you cannot view them all-in- one screen? You literally have to use a drop-down option to navigate from customer service, sales, etc. Without being able to see the other. It also has no ticker to see how many messages are there. This renders the whole "shared inbox" experience useless for us. This is the only software in this space that I had seen that completely negates the idea of shared inboxes. Sure, if you only have one shared inbox that would work, but for most companies, it will not. Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? I thought I could solve some problems, but after testing it for a day, I had to completely cancel it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") AO Verified User in Outsourcing/Offshoring Small-Business (50 or fewer emp.) 11/16/2021 "Huge Potential but still has a lot of rooms for improvement" 2.5/5 What do you like best about Helpwise? The fact that I can put all my email accts in one log in is pretty cool Review collected by and hosted on G2.com. What do you dislike about Helpwise? Kinda glitchy, doesn't load sometimes, and I'd have to go to manage users and click on inboxes again in order to access my inboxes. Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? I didn't have to log in to multiple browsers in order to check all my emails, so that's good Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Helpwise? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Helpwise ](https://www.g2.com/products/helpwise/discussions/new) GU Guest User • Last activity over 1 year ago What is Helpwise used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) ![Rhys L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhys L.") RL Rhys Lynn • Last activity almost 3 years ago What it the most powerful feature you've found in Helpwise that might not be readily apparent? 2 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/50248-what-it-the-most-powerful-feature-you-ve-found-in-helpwise-that-might-not-be-readily-apparent) [ View all Discussions ](https://www.g2.com/products/helpwise/discuss) ## Pricing Options Pricing provided by Helpwise. ### Standard $12.00 1 User Per Month ### Premium $23.00 1 User Per Month ### Advanced $39.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/helpwise/pricing) Helpwise Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front 4.7/5(2,507) [ Compare Now ](https://www.g2.com/compare/front-vs-helpwise) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/help-scout-vs-helpwise) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") Hiver in Gmail 4.6/5(1,283) [ Compare Now ](https://www.g2.com/compare/helpwise-vs-hiver-in-gmail) ##### ##### Helpwise Features Design Personalization Productivity Tools Notes Internal Discussion Assignments and Tasks Analytics Trends Performance Tracking Email Tracking Inbox Tools Unified Inbox Filters Notifications [ View More Features ](https://www.g2.com/products/helpwise/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Email Client](https://www.g2.com/categories/email-client)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which load balancing software maintains session consistency even during planned server maintenance windows without routing users into broken states?](https://www.g2.com/discussions/which-load-balancing-software-maintains-session-consistency-even-during-planned-server-maintenance-windows-without-routing-users-into-broken-states)[Best tools for monitoring workloads in the cloud](https://www.g2.com/discussions/what-are-the-best-tools-for-monitoring-workloads-in-the-cloud)[Awardco vs Holisticly vs JOON for an employer-funded lifestyle spending account platform: which do benefits administrators find easiest to manage without it becoming a part-time job?](https://www.g2.com/discussions/awardco-vs-holisticly-vs-joon-for-an-employer-funded-lifestyle-spending-account-platform-which-do-benefits-administrators-find-easiest-to-manage-without-it-becoming-a-part-time-job) [Is a dedicated retail media platform worth it for a small brand managing Amazon ads?](https://www.g2.com/discussions/is-a-dedicated-retail-media-platform-worth-it-for-a-small-brand-managing-amazon-ads)[What's the best corporate identity protection software bundle for all employees, including credit monitoring?](https://www.g2.com/discussions/what-s-the-best-corporate-identity-protection-software-bundle-for-all-employees-including-credit-monitoring)[Pros and Cons Details](https://www.g2.com/products/helpwise/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)