--- title: Helpwise Reviews meta\_title: 'Helpwise Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 181 reviews by the users' company size, role or industry to find out how Helpwise works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 181 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Helpwise Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Helpwise but has limited features. Are you part of the Helpwise team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. * * * Seller [Saas Labs](https://www.g2.com/sellers/saas-labs) Discussions [Helpwise Community](https://www.g2.com/products/helpwise/discuss) Languages Supported English Solution Type All-in-One Overview by Gaurav Sharma Show More ## Pricing Pricing provided by Helpwise. ### Standard $12.00 1 User Per Month ### Premium $23.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/helpwise/pricing) ## Top-Rated Alternatives [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ View All Alternatives ](https://www.g2.com/products/helpwise/competitors/alternatives) ## User Insights Average based on 181 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Sharlene S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharlene S.") SS Sharlene S. Director of Operations Small-Business (50 or fewer emp.) 8/3/2024 "Commendable attention to client needs." 4/5 What do you like best about Helpwise? The management of tickets perfectly aligns with our requirements for handling emails and texts. Review collected by and hosted on G2.com. What do you dislike about Helpwise? The continuous need to refresh the website. Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? They are currently trying to help us with the auto-refresh feature that we need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Majo F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Majo F.") MF Majo F. VA Small-Business (50 or fewer emp.) 7/8/2024 "I am still learning" 3.5/5 What do you like best about Helpwise? The chat box is where you can talk to people in the same inbox and share. Review collected by and hosted on G2.com. What do you dislike about Helpwise? It does not have video tutorials to understand the features. Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? management of my boss inbox Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Zaid G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zaid G.") ZG Zaid G. Small-Business (50 or fewer emp.) 2/1/2024 "It has everything we needed, simple and easy to use" 4/5 What do you like best about Helpwise? The quick response from the support team. Review collected by and hosted on G2.com. What do you dislike about Helpwise? Slight delay on the assign process, few seconds in some cases. Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? No unnecessary chats and forwarding of emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/2/2024 "Good product" 4/5 What do you like best about Helpwise? Interface is easy to use, with good customer support. Review collected by and hosted on G2.com. What do you dislike about Helpwise? Sorting and searching features can be improved. Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? Multiple agents can coordinate within the same inbox. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Paper & Forest Products](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Paper & Forest Products") UP Verified User in Paper & Forest Products Small-Business (50 or fewer emp.) 3/13/2024 "Usage and support" 4/5 What do you like best about Helpwise? - Support team good. - The tools are easy to use. Review collected by and hosted on G2.com. What do you dislike about Helpwise? - Search information for email difficult to use. Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? - Create new account. - Transfer data Good support for us. can fix problem. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gordon H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gordon H.") GH Gordon H. Chief Experience Officer Small-Business (50 or fewer emp.) 5/9/2023 "A solid shared inbox management tool with excellent support" 4/5 What do you like best about Helpwise? - User-friendly interface - Responsive and helpful technical support team - Active development team that takes on most feature requests - Fair pricing structure - The system is in a constant state of improvement Review collected by and hosted on G2.com. What do you dislike about Helpwise? - Still quite buggy in places - Lacks a standalone desktop app - The search function needs improvement Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? We have a large support team monitoring a shared "support" inbox. Helpwise enables our staff to micromanage conversations with our clients, resulting in a streamlined and vastly improved client experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jack Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack Y.") JY Jack Y. Website Coordinator Small-Business (50 or fewer emp.) 7/14/2022 "Fantastic solution to managing multiple inboxes within a team" 4/5 What do you like best about Helpwise? 1) Integration of various different inboxes - multiple email addresses, facebook, instagram etc. 2) Great customer service - very responsive and helpful 3) Generally easy to use, and the rules are very helpful Review collected by and hosted on G2.com. What do you dislike about Helpwise? 1) Lag time between emails being received in the native inbox, and pulling through to helpwise (sometimes a few minutes behind) 2) Wish you could cycle between messages with arrow keys Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? Helpwise helps us manage multiple accounts (across various email addresses, platforms such as facebook and instagram). We can do this easily within the team, easily seeing who is dealing with a particular message at a given time. Notes etc can be added which is very helpful Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Daniel V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel V.") DV Daniel V. Marketing Consultant Small-Business (50 or fewer emp.) 12/17/2021 "A refreshing approach to support and customer communication, but has some kinks to work out..." 3.5/5 What do you like best about Helpwise? The ability to automate a shared inbox and still give customers a personal touch by surfacing important info, tagging priority messages, and giving agents the right message and resources to answer customer inquiries (via their canned messages, and built-in held docs and live chat) Review collected by and hosted on G2.com. What do you dislike about Helpwise? Email integrations and features lack the technical features and workflow to replace all of your inbox needs for now, especially for imap/smtp connections. Also, there could be a more refined help desk workflow and better integration across tool such as the live chat and knowledgebase. Overall, they are headed in the right direction but have some important short-commings to address. Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? This tool has helped me automate my inbox, and bring a few of the relevant communication channels under 1 dashboard. Some of the inbox views are very helpful for a productive workflow that delights agents and customers. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: Seller invite ![Michael H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael H.") MH Michael H. Broker Small-Business (50 or fewer emp.) 11/18/2021 "Promising product with some good features" 4/5 What do you like best about Helpwise? The idea of having a unified place to view communication across multiple channels is wonderful. I'm still exploring the connections with supported apps. It appears to have lots of promising features. Review collected by and hosted on G2.com. What do you dislike about Helpwise? A limited number of apps/services are supported. There are some tools I use on a regular basis that are not currently supported. Some of the current tools are difficult to connect and configure. Some critical features are still in beta. Support is limited Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? I'm hoping for it to be a more central and organized hub for communicating with clients and coworkers. I want to be able to have a better handle on what teammates are communicating and where projects stand. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") UT Verified User in Transportation/Trucking/Railroad Small-Business (50 or fewer emp.) 11/12/2021 "Almost there!" 3.5/5 What do you like best about Helpwise? Our company came over from Outpost, which was a similar shared inbox solution platform. We like that they have a lot of useful features, especially noting emails to communicate offline subject matter with other users in the organization about the email. I like the platform's design as it mimics the layout of a personal email inbox, making it easy and pretty intuitive to use. Virtually no training is required! Review collected by and hosted on G2.com. What do you dislike about Helpwise? The only thing that needs improvement, from our perspective, is that you aren't able to view ALL emails in ONE inbox. Instead, you have to toggle between all imported email accounts on the platform. However, it bears mentioning that they are currently working towards a solution for this that is currently in beta testing. When this happens, we'll have everything that we wanted from this service. Review collected by and hosted on G2.com. What problems is Helpwise solving and how is that benefiting you? Helpwise helps to serve as a centralized location for the various email accounts that our business has, especially since we are an umbrella corp that has multiple branches operating from our main hub. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Helpwise? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Helpwise ](https://www.g2.com/products/helpwise/discussions/new) GU Guest User • Last activity over 1 year ago What is Helpwise used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) ![Rhys L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhys L.") RL Rhys Lynn • Last activity almost 3 years ago What it the most powerful feature you've found in Helpwise that might not be readily apparent? 2 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/50248-what-it-the-most-powerful-feature-you-ve-found-in-helpwise-that-might-not-be-readily-apparent) [ View all Discussions ](https://www.g2.com/products/helpwise/discuss) ## Pricing Options Pricing provided by Helpwise. ### Standard $12.00 1 User Per Month ### Premium $23.00 1 User Per Month ### Advanced $39.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/helpwise/pricing) Helpwise Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front 4.7/5(2,507) [ Compare Now ](https://www.g2.com/compare/front-vs-helpwise) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/help-scout-vs-helpwise) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") Hiver in Gmail 4.6/5(1,283) [ Compare Now ](https://www.g2.com/compare/helpwise-vs-hiver-in-gmail) ##### ##### Helpwise Features Design Personalization Productivity Tools Notes Internal Discussion Assignments and Tasks Analytics Trends Performance Tracking Email Tracking Inbox Tools Unified Inbox Filters Notifications [ View More Features ](https://www.g2.com/products/helpwise/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Email Client](https://www.g2.com/categories/email-client)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which load balancing software maintains session consistency even during planned server maintenance windows without routing users into broken states?](https://www.g2.com/discussions/which-load-balancing-software-maintains-session-consistency-even-during-planned-server-maintenance-windows-without-routing-users-into-broken-states)[Best tools for monitoring workloads in the cloud](https://www.g2.com/discussions/what-are-the-best-tools-for-monitoring-workloads-in-the-cloud)[Awardco vs Holisticly vs JOON for an employer-funded lifestyle spending account platform: which do benefits administrators find easiest to manage without it becoming a part-time job?](https://www.g2.com/discussions/awardco-vs-holisticly-vs-joon-for-an-employer-funded-lifestyle-spending-account-platform-which-do-benefits-administrators-find-easiest-to-manage-without-it-becoming-a-part-time-job) [Is a dedicated retail media platform worth it for a small brand managing Amazon ads?](https://www.g2.com/discussions/is-a-dedicated-retail-media-platform-worth-it-for-a-small-brand-managing-amazon-ads)[What's the best corporate identity protection software bundle for all employees, including credit monitoring?](https://www.g2.com/discussions/what-s-the-best-corporate-identity-protection-software-bundle-for-all-employees-including-credit-monitoring)[Pros and Cons Details](https://www.g2.com/products/helpwise/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)