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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$12.00 1 User Per Month
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansHelpwise
Star Rating
(182)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in ticket creation user experience with a score of 9.2, while Helpwise received a slightly lower score of 8.9. Reviewers mention that Help Scout's interface is intuitive and user-friendly, making it easier for teams to manage customer inquiries efficiently.
- Reviewers mention that Helpwise shines in response automation, scoring 9.0 compared to Help Scout's 8.6. Users on G2 appreciate Helpwise's ability to streamline responses, allowing for quicker resolutions and improved customer satisfaction.
- G2 users highlight Help Scout's strong performance in multi-channel coverage with a score of 9.8, while Helpwise scored 9.4. Users say that Help Scout effectively integrates various communication channels, ensuring that no customer inquiry goes unnoticed.
- Users report that Helpwise offers better ticket collaboration features, scoring 9.1 compared to Help Scout's 8.9. Reviewers mention that Helpwise's collaboration tools facilitate teamwork, making it easier for agents to work together on complex issues.
- Reviewers mention that Help Scout's quality of support is rated at 9.1, while Helpwise slightly edges out with a score of 9.2. Users on G2 appreciate the responsive and helpful customer service provided by Helpwise, which enhances their overall experience.
- Users say that Helpwise's entry-level price of $12.00 is significantly lower than Help Scout's $50.00, making it a more accessible option for small businesses. Reviewers mention that this affordability does not compromise the quality of features offered, making Helpwise a compelling choice for budget-conscious teams.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Free Trial
Help Scout
Free Trial is available
Helpwise
Free Trial is available
Ratings
Meets Requirements
8.7
315
8.9
124
Ease of Use
9.2
319
9.0
126
Ease of Setup
9.2
163
9.1
82
Ease of Admin
9.1
163
9.1
82
Quality of Support
9.1
289
9.2
116
Has the product been a good partner in doing business?
9.1
156
9.4
78
Product Direction (% positive)
8.2
303
9.4
102
Features by Category
Ticket and Case Management
9.2
175
|
Verified
9.0
24
9.2
174
|
Verified
9.1
25
8.6
188
|
Verified
9.1
23
8.6
164
9.0
20
Feature Not Available
8.8
19
8.7
176
|
Verified
9.0
26
8.9
175
|
Verified
9.1
25
8.2
99
8.0
24
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Feature Not Available
9.2
166
|
Verified
9.4
24
7.7
101
|
Verified
9.2
22
7.7
61
8.4
19
6.8
28
|
Verified
7.0
16
Platform
7.5
39
7.4
23
7.7
90
|
Verified
8.6
20
8.6
104
|
Verified
8.8
26
8.5
78
|
Verified
8.9
21
8.1
144
|
Verified
8.0
21
8.2
151
|
Verified
8.2
21
Messenger
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Channels
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Customers
Not enough data
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.7
10
9.3
28
8.6
7
8.7
22
8.1
6
Feature Not Available
Design
7.7
8
Feature Not Available
8.8
7
Feature Not Available
8.5
11
8.1
32
9.1
11
8.9
31
9.3
10
8.5
25
Generative AI
Not enough data
8.1
7
Not enough data
8.1
7
Inbox Tools
Not enough data
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Coordination Tools
Not enough data
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Software Options
Not enough data
Feature Not Available
Not enough data
7.5
33
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Platform
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
57
7.9
18
8.5
31
8.1
18
8.7
33
7.8
16
8.4
36
7.8
17
Support Automation
8.4
36
8.1
17
8.8
42
8.1
15
8.4
34
7.6
14
9.0
36
7.9
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
29
|
Verified
8.8
12
8.9
30
|
Verified
9.2
15
Feature Not Available
8.8
11
8.2
22
|
Verified
8.9
11
Feature Not Available
Feature Not Available
Internal Use
7.7
90
|
Verified
8.6
20
8.7
29
|
Verified
9.1
13
7.9
18
|
Verified
8.8
11
9.0
32
|
Verified
9.3
12
9.5
30
|
Verified
9.3
15
8.4
30
|
Verified
9.4
13
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
107
9.0
10
8.3
103
9.0
10
Feature Not Available
Feature Not Available
8.3
26
8.0
9
8.5
29
Feature Not Available
Self-Service Platform
8.8
28
8.7
9
8.7
31
9.2
10
Feature Not Available
Feature Not Available
8.7
29
9.3
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.8(won by default)
9
Not enough data
9.4(won by default)
8
Not enough data
9.6(won by default)
8
Channels
Not enough data
9.8(won by default)
11
Not enough data
9.8(won by default)
8
Not enough data
9.2(won by default)
8
Not enough data
8.9(won by default)
6
Not enough data
9.4(won by default)
8
Insight
Not enough data
9.0(won by default)
5
Not enough data
9.5(won by default)
7
Not enough data
9.3(won by default)
7
Not enough data
9.4(won by default)
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Helpwise are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Email Management
Helpwise is categorized as Email Client, Conversational Marketing, Social Customer Service, and Chatbots
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
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