Compare Front and Helpwise 
At a Glance
Market Segments
Small-Business (49.2% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$12.00 1 User Per Month
Front
Star Rating
(2,435)4.7 out of 5
Market Segments
Small-Business (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansHelpwise
Star Rating
(181)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its user-friendly interface and features like internal commenting, which allows team members to collaborate directly on email threads. This has significantly improved workflow efficiency for users.
- Users say Helpwise is particularly effective for small teams, highlighting its colorful tagging system and internal notes that enhance organization and collaboration. Reviewers appreciate how easy it is to train new team members on the platform, making it a smooth choice for growing teams.
- According to verified reviews, Front has a higher overall satisfaction score, reflecting its robust capabilities and features that cater to diverse business needs. Users specifically mention the platform's AI capabilities and task management tools as standout features that streamline operations.
- Reviewers mention that Helpwise shines in its support quality, with many users noting the quick response times from the support team. This reliability is crucial for teams that depend on timely assistance to resolve issues and maintain productivity.
- G2 reviewers highlight that while Front has a more complex setup process, its advanced features justify the learning curve. Users appreciate the shared drafts and historical trails that help maintain alignment on projects, despite some initial challenges in configuration.
- Users report that Helpwise's pricing is a significant advantage, making it an attractive option for small businesses. At a lower entry-level price, it provides essential features that meet the needs of teams without overwhelming them with complexity.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Free Trial
Front
Free Trial is available
Helpwise
Free Trial is available
Ratings
Meets Requirements
9.1
1,919
8.9
124
Ease of Use
9.1
1,935
9.0
126
Ease of Setup
8.8
719
9.1
82
Ease of Admin
8.9
476
9.1
82
Quality of Support
9.1
1,649
9.2
116
Has the product been a good partner in doing business?
9.2
462
9.4
78
Product Direction (% positive)
9.3
1,806
9.4
102
Features by Category
Ticket and Case Management
8.8
267
|
Verified
9.0
24
8.9
267
|
Verified
9.1
25
8.9
291
|
Verified
9.1
23
8.8
284
|
Verified
9.0
20
8.8
243
|
Verified
8.8
19
9.0
308
9.0
26
9.2
289
|
Verified
9.1
25
8.7
260
|
Verified
8.0
24
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
234
|
Verified
Feature Not Available
9.1
281
|
Verified
9.4
24
8.7
235
|
Verified
9.2
22
8.3
210
|
Verified
8.4
19
7.8
132
7.0
16
Platform
8.3
217
|
Verified
7.4
23
8.4
287
|
Verified
8.6
20
8.8
259
|
Verified
8.8
26
8.5
231
|
Verified
8.9
21
8.3
230
|
Verified
8.0
21
8.3
236
|
Verified
8.2
21
Messenger
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Channels
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Customers
Not enough data
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.9
630
9.3
28
8.6
528
8.7
22
7.9
476
Feature Not Available
Design
8.8
652
Feature Not Available
8.2
533
Feature Not Available
8.8
750
8.1
32
8.8
712
8.9
31
8.7
564
8.5
25
Generative AI
7.8
191
8.1
7
8.0
191
8.1
7
Usability
8.8
67
Not enough data
8.8
65
Not enough data
8.9
68
Not enough data
Reporting
8.2
64
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
813
9.2
36
8.9
818
8.5
39
9.1
796
8.7
31
9.0
837
8.5
36
Coordination Tools
8.5
732
8.2
24
8.7
709
8.4
29
8.7
649
8.5
29
Software Options
9.3
795
Feature Not Available
8.6
726
7.5
33
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Responses
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Platform
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.8
491
7.9
18
8.8
384
8.1
18
8.7
385
7.8
16
8.8
343
7.8
17
Support Automation
8.7
413
8.1
17
8.9
415
8.1
15
8.7
378
7.6
14
8.6
327
7.9
18
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
239
Not enough data
7.6
225
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
232
Not enough data
8.7
225
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
137
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
35
Not enough data
8.3
35
Not enough data
7.8
33
Not enough data
Communication
8.7
219
|
Verified
8.8
12
9.0
268
|
Verified
9.2
15
8.9
208
8.8
11
8.9
231
|
Verified
8.9
11
8.8
151
Feature Not Available
Internal Use
8.4
287
|
Verified
8.6
20
9.2
283
|
Verified
9.1
13
8.8
194
8.8
11
8.8
220
9.3
12
9.5
289
|
Verified
9.3
15
8.8
222
|
Verified
9.4
13
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
9.0
10
8.5
53
9.0
10
8.0
53
Feature Not Available
8.2
51
8.0
9
8.4
50
Feature Not Available
Self-Service Platform
8.0
50
8.7
9
8.4
50
9.2
10
8.0
50
Feature Not Available
8.1
48
9.3
9
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1
196
9.8(won by 0.7)
9
8.8
160
9.4(won by 0.6)
8
8.8
172
9.6(won by 0.8)
8
Channels
9.5
241
9.8(won by 0.3)
11
9.1
192
9.8(won by 0.7)
8
8.8
184
9.2(won by 0.4)
8
8.4
134
8.9(won by 0.5)
6
9.1
158
9.4(won by 0.3)
8
Insight
8.9
140
9.0(won by 0.1)
5
8.7
160
9.5(won by 0.8)
7
8.8
138
9.3(won by 0.5)
7
9.0
155
9.4(won by 0.4)
8
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Helpwise are categorized as Digital Customer Service Platforms, Email Client, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.6%
Other
64.3%
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
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